Friendly, great staff. My daughter loves it here.

My experience has only been at this location, I have not been back to Bright Horizons since.This school is nice, newly remodeled and has front door security. My first impression was great, the staff was friendly. My son (2 years old) went to this school for 9 months, the last 3 months we had some major issues that ultumatly led to me removing him permanently from this preschool, I will NEVER go back. This school was a bit pricy compared to the other 2 schools we looked at but I thought it would be worth the difference. I can say now that there was no difference in quality.It started with a teacher who would complain about changing his diapers even though we were paying the full service tuition that covers potty training. This teacher told me she was nearly vomiting when changing his poopy diapers, though it is apart of her job I let her pass on this, I dont enjoy changing poopy diapers either. Then she started to complain about blowing his nose when he would catch common colds, which are all too often in preschool, she complained in front of other parents that were picking up their children, I felt that was done in bad taste, it would have been better to pull us aside and let us know in private, but that was not the worst. My husband and I would often pick him up from school and he would have a runny nose (sometimes dry mucus on his nose) and a poopy diaper. She complained he would always have a bowel movement right when she was getting of work, I guess she started to leave him dirty so she can get out on time.About a month later, I walked in the class and the teacher told me he kicked her when he was sitting on the potty and she hit him on the leg in a blocking motion, (at leasts thats how she told the story) I thought nothing of this until days later when my son (now almost 3 years old) told me the story on his own account. I did not bring it up, he did. He told me that she slapped his leg, then he proceeded to show me with a hard smack on the leg. I was shocked; my son is very bright and very well spoken so I understood him well and could take his word for it. He told this story over and over again for several months, it stuck with him, and I believe it affected him.I took this information to the facility Director after my son told me this story days after it happened. Had I known better I would have taken it to the authorities right away, instead I tried to let the Director do her job and deal with the issue.The Director (Theresa) set up a meeting to talk about the incident, at least that was what I expected. When we met and I spoke with her about what happened she never apologized for what took place or informed me of any changes or actions taken against the teacher. She showed no concern for my son at all, at this moment I felt like I was the only one who cared for my sons well being, and she is a facility Director at a Child Care Facility, not good. She tried to turn the situation around and blame my child for his part, the proceeded to make judgements about my parenting. Long story short, she did nothing but cover for the teacher and her actions with the mistreatment of my child. I trusted these people to care for my precious child and they mistreated him and made him feel the way a child should never have to feel.Basically from my experience the teachers did what was easiest for them and not for the well being of the children, my son required a bit of work because he was already 2 years old and still resisting potty training, they did not like that, more work for them. The bigger issue was that the Director thought it was more important to cover for her staff member rather then address a rightfully concerned parent with care and urgency. We left and never looked back, the school he goes to now is less expensive and the teachers there really care about the children, they are loving, patient, and kind. Lesson learned;Just because a school looks good from the outside does not mean it is a good place.