Called to double check inventory, woman on the phone said she needed a device to search for it with and told me to hold. I held for probably 6 or 7 minutes and I very calmly said Wow what is she doing she just needed to grab a device and a few moments later I hear her come back on the phone almost disappointed sounding with I havent forgot about you... I just got a little busy, Ill be with you shortly. Is that okay?. Very confusing customer service because you told me you were helping me and then youre helping someone else. The whole phone conversation I was very polite and calm and she hangs up on me in the middle of finally saying I appreciate your help even though all she did was talk with me about the online ordering process. Which she also sounded short winded about. She wanted to say Well it might say 1 Hour Pick Up but then in REALLY REALLY small gray text it will say NOT REady For Pick Up. I dont know, best way to sum it up is Im your customer not a colleague on the radio and I really hope your manager isnt the reason you feel you have to juggle multiple things at a time.

Guy in the red shirt with Glasses, name is Rob, extremely rude customer service, I walked up to him and was going to ask a simple yes or no question, before I could even voice my question he cut me off and told me he could not help me, did not appreciate how I was treated here or how he conducted himself, very terrible experience here.

I Know everyone I’ve dealt with is great. Go out of there way two help you.

The printers always seam to have an issue every-time I try to use them. This has happened multiple times now and their employees have no idea of what’s going on.

The only store left with a fax machine for those important documents that you need to send in a timely fashion. The kid on the register was very kind.

Helpful staff friendly customer service from morning till evening but still needs improvements. over all great service just needs more staff within the store to help speed things up when it gets busy. when i approached an associate for a specific charger Edgar was very helpful and helped me decide what type of charger i was looking for. He explained what the differences in fast chargers were from 10watts to 12 watts and quickly lead me to the product in question. Very efficient, helpful and polite.

Had to ship a package . the gentleman said the boxes are over there, he was no help when it came to pick out the correct size. I got a box, he handed me the tape and said you have to do it yourself, because of covid. fyi I had no idea how to do it, it was his job. Really ,I didnt touch the box and covid spreads through droplets. Just another lazy excuse to get out of helping someone. Will never go there again.

So I went in here to register my nonprofit for a business account and to get a tax exempt form for Staples. The assistant manager who was assisting me James was clearly confused on the process. He never even asked me what was my usage going to be or any other options that may be available to me. 30 minutes later I’m told I will get a decision within two weeks when I needed an immediate purchase that day but could not pay the tax as we are not allowed to pay taxes. This was the first thing he should’ve offered me, he disappeared to go get the form and I didn’t see him again. At this point I was over it and left the store. I would have the staples would have been a lot more useful and knowledgeable when it comes to nonprofit organizations trying to give them business. So disappointed

This staples print center is great, I came with a printing need and issue and Megan and another associate were beyond Amazing, they fixed the issue and print my doc Express. I highly reccommend it.

This positive review is 100% because of Braintree Staples current staffing. Keep an eye out for Geo (an exceptional manager on duty today) who helped with my selection and purchase while simultaneously leading three other staff. Geo answered detailed questions, encouraged me make the final decision on the product selections (i.e. not pushy or fake), made the entire visit exceptionally easy and even was friendly along the way. Geo also facilitated speedy payment and offered to help bring out heavy items. Somehow I was in and out in less than 10 minutes.Along the way, I noticed younger staff going to Geo for direction, respectfully taking action and smiling. On the way to the my vehicle, staff expressed how much they love working for him. How often does that happen? His positive impact is obviously felt by customers (like me), staff and the store as a whole.

Great experience with the printing department! Had some trouble printing out a big seating chart for a wedding and ended up needing to print it 3 times but only was charged for one print. They were very helpful figuring out the best way to print it in the right shade and size.

Bad experience. My mom asked to have them reprint some old pictures from the 1930s and 1940s. They already printed some for her a few weeks prior and I have always had this done at Staples as well. The associate asked her boss who said they couldnt reprint the posed pictures due to copyright laws and that it was illegal. The woman kept repeating that it was a federal offense, that we could use their scanner, but it would still be illegal. I wasnt aware that Staples has now become the photograph copying police...

I went to Staples in Braintree MA to print my Christmas cards because Vistaprint would deliver them when Im away on vacation. I was able to pick up my cards at Staples several hours after I ordered them online, and the color quality was exact. I printed images at FedEx recently and they didnt have printers capable of matching images as they actually are, so this was a refreshing surprise. Also, my cards were $17 for 25 including envelopes. Vistaprint was more expensive for less cards.

We use this place for our business printing. They do a good job but you need to be really specific. Be sure to check your order before you leave the store for this reason. There was a woman working there who could not get an order straight but it looks like shes gone. There is a new woman there named Wanda who is very helpful and professional.

I was annoyed that their printers couldnt read an Apple formatted USB drive, so had to drive back home and make some changes. When I returned, I was further perturbed that the default setting on the color printers was set to the heaviest stock, which increased the cost of the job I needed printed. So I went to one of the computers and signed in, figuring Id just print off only the color pages. I tried twice to do this, with the help of Amanda, but it just wasnt working. I was wasting time. Amanda then offered to simply run off the color copies I needed. When she handed them to me and I asked how much? She replied no charge, youve been here long enough wasting time. That was impressive, and great customer service. Thank you Amanda!

Tony was great. He took his time and answered all my questions. Very patient and knowledgeable.

They seem to have misleading store policies that vary from store to store. They do NOT pricematch all brick and mortar stores, unlike many of their near-by competitors, and while they were not overly rude, they definitely werent looking to help me either. Not a great experience.

Absolute waste of my time, went in to print a very small thing maybe a page long, the lady failed to mention i needed a credit card (for an 11 Cent purchase than needed a 5$ pre authorization). Sat there for 20 minutes waiting to speak to an employee who seemingly purposely avoided eye contact with me, ended up stealing a pack of sharpies just because i felt i needed compensation for the time i wasted walking into this awful buisness.

I hate this place. I called an hour before I drove there from Quincy to print something before going to the rmv. They said that they have computers and would be able to print something from my email. I drove 25 minutes to this store. Walked in and I was ignored by the woman behind the desk. She hardly paid attention to me and tried to answer me from 20 feet away. I politely said excuse Me and she finally walked over. Every computer had an out of order sign pinned to it. I asked her if there was any other way and she said no. I responded by asking if she had a suggestion on what I could do. She mentioned the library. Thanks, I just drove 30 min passed my library because I called and you said I could print something there. She didnt even apologize.

Needed to make some oversized color copies. Amanda was very helpful. She walked me through the copy process.

Worse store ever. I came during a time when it was not busy. I wanted to walk in buy a desktop and go but I have to wait for at least half an hour to have someone assist me.The service is excellent but they just need to put more people on the floor.

The print staff member was arrogant. The lady wouldn’t print a resume for me on heavy paper, instead pointing me to the self-serve machines that only print on low quality paper. She wouldn’t even show me how to do it, either. Extremely useless. Never going to staples again. Office Depot is right around the corner!

GREAT Staff at this location! Alexs assistance was much appreciated!

Terrible service. They dont greet, acknowledge, or try to help when they see you.

A good store for office supplies and furniture.

Not sure about the rest of the store but the print section would get zero Stars if it would let me. My father passed away and I went to them for Memorial cards for the service. And they dragged their asses and after I cancelled the order they finally called me 24 hours later to give me the price quote that I requested more than a week ago. Seriously?! If you are local, just go to Printing Unlimited in Holbrook Ma. Im getting them within 48 hours.

Ok,good plau to get something for home office or things for kids for school.

Very organized in categories and very nice people work thier. Don’t change a thing

Not sure about the rest of the store. But Wanda in the printing department was very impatient and very rude. I haven’t use the fax machine in years and I was I’m just trying to get some help using the machines and she had the worst attitude and was insulting when she had to repeat things. She should not be in customer service if she can’t deal with people respectfully and patiently. I’m going somewhere Else from now on and I was suggest others do the same

Horrible customere service. Wanted something printed 5 pages. I refuse to do self service because it takes away jobs. They told me for them to copywhich would have have less then minute I would have to leave then for few hours. Dumb people and lost a customere for life

It was fine had some copies made

Purchased an Adobe product and unable to load serial number. Spoke to Xavier the store manager who was zero help. Stay away from Staples Braintree.$99 wasted.

Great service at the print/copy area!

Copy and print service. Very friendly and helpful admist being very busy

Oh my God! They are the worst! It took half an hour that they print 5 pages for me while they had just a couple of customers. Meanwhile they asked my name and family name several times to fill forms!! And worst than that, they dont make copies of your identity card or passport because its ILLEGAL!!!

Worst customer service I’ve seen in any store

Great selection and friendly service

Good selection of office supplies and furniture

UPS center doesnt get any attention. When it does, it takes multiple tries because the system gets offline. The staff keeps waliking away from you so the task at hand is left hanging. If I didnt need this overnighted I would certainly walk out the door.

Second time in a row the check out registers were rebooting. Only one checkout line. Go somewhere else.

Always a great place to shop

Do not carry plastic grommets for office desks.

Had what I needed and oened another register when things started backing up.

Refused to refund a product that died and stopped working, manager was extremely unhelpful

Dont have my stuff in stock

Clean and helpful staff

Print and marketing services gets a Zero on customer service

This location does not support Drop Off shipping service.

Terrible customer service printing department

All good

Just awful stuff on sale runs out cant get it I miss OfficeMax

Bad experience with ,,, liquid screen protector ,,, nevere again

Friendly and convenient

Find everything I was looking for

Great