I have never posted a review about a product or customer experience before. While there are varied experiences and not everyone will perceive things positively, I was disappointed about the services and importantly, this company’s response. I signed up my son for beginners’ swimming class. I was very excited. He looked forward to sessions. We attend our first class. It went very well. We attend our second class and at the end, we were told that the pool will no longer be used for swimming classes. The swimmer instructor said she was no longer with the company after that day’s session. We were directed to a nearby hotel with a pool in Dedham. We go there and see no staff during our planned session. We call the customer service and first the initial contact on the phone did not know who we were even after disclosing relevant demographic information. After waiting 15 to 20 minutes, we receive a call back from a personnel who after I explained what the situation, she proceeded to tell me that I didn’t know what I was talking about and that the nearby pool I was directed to did not operate on the day we were told to go there. After explaining to her that I no longer want to continue the swimming sessions and that I would prefer to speak to a manager. She said no initially but afterwards, said someone else in managerial role would call me back. The call back took several days to occur. The manger who called back while she was nice, she did not care to address the issue. I asked for a refund because at that point I have paid $136.50 for two swimming sessions and this fee should have been for a month’s service or a make up session. It has been over 3 months now and no refund or apologies or make up courses were extended in relation to the poor communication and belligerent interaction I had with one of the customer personnel. Beware of this company before signing up.

I cannot speak highly enough about our experience with British Swim School. I was very nervous about enrolling my 3 year old daughter in swim classes during a health pandemic, but after seeing the safety measures they’ve put in place to ensure the safest and cleanliest lessons I have no regrets. The attention and care my daughter receives during her lessons are amazing. She loves the water so much and recently got over her fear of jumping in! It was amazing to see how excited and proud she was of herself. The instructors are really attentive and I appreciate the updates and assessments they give after the lessons. Thankyou British Swim School!