Today I reached out on the Brian Buffini & Company website looking for a referral for a realtor in Tucson, AZ and Rock Hill, SC. I was very graciously given names for both areas to look into. I worked with a fabulous Brian Buffini agent in Connecticut and want the same level of attention with our next move. Thank you so very much for your help!! I love the Brian Buffini podcasts even though I am not a realtor.

I have been a Buffini member for years and was having in issue very late in the day with uploading videos. Erin in their support group jumped right on it, helped me out, and fixed the issue quickly and professionally. Buffini & Company has always had, and continues to have, awesome support for their members!! Thanks Erin!!

Buffini & Co. takes really good care of their customers! Their Chat Feature is above and beyond better than any I have ever used for any business Ive dealt with. I get immediate answers and their staff is highly trained and professional!

Erin, was prompt, kind and very accommodating. Resolved my CRM issues more than adequately. Staff definitely holds up to the Buffini & Co Business Values

The chat for help is essential and they are so, very helpful! Thank you Erin!

Horrible Customer service and poor communication from their client care membership specialist. After calling in to cancel my subscription over the phone I was told it would go into effect in the next month, great we cut ties and go our separate ways, right? Not with this crew. They did not cancel like i was told. So another month goes by and I am then told that I have to send in a cancellation in writing in order to cancel, so i will be charged again. It feels as if this is the game to squeeze out another payment out of you. Bad business practice in my opinion and just completely disappointed with this company.

Really wonderful CRM system with staff that is literally available at the click of a button (Hi Erin!). Highly recommend, very happy customer here!

I had wanted to call customer service but had very little time. I decide to do a chat session to be quick and it also would information in writing. I went on and Erin helped with what I needed for tonight. With the information she gave me I may be able to complete my project tonight but if not I will have a good start on it. I am planning on calling into customer service tomorrow morning. It is great that I will already have a start to what I am doing.Thank you Erin for your helpCaroline Dixon

Ive been a member of their business coaching and marketing systems for many years. If you want to practice real estate in a manner that puts relationships above transactions, and elevates you to a trusted advisor instead of just another agent trying to make a sale, this program is for you. I confidently and highly recommend this company.

I had several of my questions answered today via the Chat option. The person I communicated with was great...very patient with all my questions and she provided good resources and feedback. Thank you Dena!

Sometimes words dont do justice. Let me try... Since the beginning the value Ive received from this company (made up of people mind you) has been a breath of fresh air compared to many of the other services to reach, maintain and find new clients. Its not cookie cutter and or strictly automated. It requires I put in the manageable work for the best results and tracks it all. The support is amazing and quick. Most of all they share the same values as myself and my business. Care about the client, reach out to them occasionally and give knowing it will come back in a way to continue to be in a position to care and give even more.

Erin in customer service is attentive, friendly, professional and provided the solutions I needed to move forward with my training.

I have been a member of Buffini & Company in one capacity or another since 2004. I cant imagine ever not being affiliated with such a positive and growth oriented organization. And the best part is, somehow, everyone who works at this company embodies their mission to impact and improve the lives of people. They lead with value and their methods and teachings are anchored in basic and no long common values.

Great company with great professionalism and great communication. I have gained so much from Buffini and Company. Skill, education, professionalism, friendship, an AMAZING COACH that has helped me build an AMAZING business as well as improve all aspects of my life. I can not possibly list all that I have gained since joining this community.

I am a HUGE Buffini fan. Have not had the best luck with mentoring portion but every other aspect has been amazing. I just had an encounter within chat with Baylee V and it was an extremely helpful experience. Baylee took care of my team with masterful efficiency and an extremely pleasant disposition.

Eric, you were absolutely fantastic on walking me through so much tonight. I had a very important email that needed to go out. normally my assistant takes care of these things. I knew nothing about this program. Thank you for all the Your patience. Your the Best!Teresa Morgan

Chanice Bar is an amazing CSR! She was patient and very professional. She helped me upload my name to my email signature. After manually signing my name to monthly mail outs for over two years I was so grateful for her help. Its the level of Customer Service that I have grown to expect and appreciate from Buffini and Company. I would highly recommend the Referral Maker System to any agents that are looking for a way to grow their business and become successful.

Great customer service! They are real people answering your calls and they listen. Not a long wait time for someone to help either! I called billing for something and billing also gave me answers to something else I was trying to figure out since I was new to the platform. Any time I email or call with any questions, they always come through for me!

I have been working with Buffini and Company since the beginning of the year. Everyone at Buffini has been excellent. However, I recently upgraded my membership and began working with Lissa McEleny, my Success Consultant. She helped me make my most recent client appreciation letters look fantastic and is scaffolding me step by step through a process that can seem overwhelming. Thank you Lissa! Thank you Buffini and Company!

I have been part of Buffini and Company for years. Occasionally, I need to call in with a question or to get some help with something. The Client Care team is the best! They always treat the issue with sincerity and within minutes I am off and running with some new answers or help. Never an issue with the Client Care team at Buffini!

The Buffini Help Staff are fabulous! Omar answered my AssistantsMarketing Campaign Questions quickly and explained how to adjust information efficiently. The knowledgeable and friendly demeanor exemplifies Buffini & Companys professional attitude towards Marketing!

Hands down the best CRM in the industry. If you love building relationships, and would like to learn more about Working by Referral- you MUST check out Buffini and Company!

Dash Real Estate Group (in Vancouver, Canada) just had a very useful hour-long training session on Referral Maker with Jessica. She patiently showed us all the features that can better augment our current business practices. It was a pleasure to have Jessica train our team. Thanks again!

Couldnt have asked for better service from Chaz today ~ made my entire year better! Top notch customer service and was extremely helpful and such a delight! Thank you so much for all your help and patience!

Really appreciate the professionalism and culture within the company. If you are looking to put structure into your business that is married with good vibes and referrals--the Referral Maker CRM is a great one to start with! Questions and concerns are addressed quickly.

The attendant was kind, professional and knowledgeable. I was satisfied with my experience. For some reason the survey salutation was to Sean. My name is Ron or Ronny Lee as my account would attest to. Thanks for caring!

Have taken a couple classes with Buffini & Company and they are great!! Recently, I lost access to their Referral Maker CRM and had not done an export of my client data. I reached out to customer service and Christina told me the IT team would do an export immediately and email it over to me. Top Notch!!

Customer service is amazing!! They follow up but not too much, great response time and always able to answer questions. Mathew Altamirano was the best!

Dena was great. She was able to answer my question and get me to the right place in minutes. Thank you!

Buffini is a wonderful coaching company who has helped my business grow. My coach is there when I need a push or encouragement. Buffini provides a national network of agents to connect with and use as a resource.

I used the online chat to avoid from calling because I was short on time. I happened to get Dena, who was efficient with helping me with the questions I had. Thank you Dena for a good online chat experience.Octavia Samuels, RealtorCentury 21 Gold Key Realty

Great company, really helps me keep in contact with my valued clients :)

Super helpful, handled my request promptly. My question has been answered and I am on my way! Thanks!

Client Care is very helpful when you are in need. The chat, makes getting the help you need quick and easy!

I needed assistance with personalizing our monthly mailer and Omar was extremely patient, professional and thorough. Customer Service is exceptional! Thank you!

They taught me how to go from decent to booming. I have added 30% each year with them. Dont second guess the system. Just do it for a year and you wont regret it.

OMG!! Jessica D was SO incredibly patient with me. I had to change all my personal information on my email and letterhead signatures and she couldnt have been more helpful, kind and patient. I had been dreading making these changes, and she made it super easy. Thank you Jessica!

I reached out to Dena with the Customer Service team and she was able to answer my technical questions with the Referral Maker CEM, as well as place an order for referral stickers for me. Everything was quick and painless. Buffinis Service is second to none!

Anika and the other service reps are friendly, helpful and patient with all of my questions and needs. It is comforting to know there are knowledgeable and friendly service reps always ready to help and add value to my business! Thank you all!

Dealt with Amanda Brown this afternoon as a five year member and she has far exceeded my expectations in terms of communication, responsiveness and can-do approach!

Awesome assistance from Dena B. I came in with a problem it was solved with ease in under 5 minutes. Highly recommended.

Very prompt, friendly, accurate and quality information provided. This company really cares about me... and they dont even know me!

Great communication! So happy I joined The Buffini Referral Maker! Highly recommend.

Always professional, polite and effective communication. And, I received what I needed in a timely manner. Well done, as always, Buffini and Company.

Ive been looking for a new CRM and decided to give Referral Maker a try. Im just getting set up but am highly satisfied with the wonderful customer service! Carley M and Deana B are the best!Best,Nicole DrulikLicensed in PA & DE

I needed to find out how to send an email blast out and Dena was so helpful. Love you guys so much!

Thank you Buffini Support! Love you guys. Chat at weird hours or online Buffini. I am your problem child and you are the best!

Chaz was great at helping me navigate through my Direct Mail experience with the Referral Maker Item of Value system. I had been sending letters out directly by myself. Transitioning to the direct mail being sent via Buffini and Company posed some unanswered questions and issue and Chaz helped answer my questions and get me on the right track. He was just great! Thanks Chaz!

I am a new agent looking to form good habits and providing the best service and I JUST LOVE how every time I have a question I can just click on the chat box and ask away.

Dena B is fabulous in assisting with any questions you may have through Buffini Chat. Highly recommend Buffini & Co.

This program overall can be very useful for Real Estate professionals. However you can do these things on your own without paying Buffini and Company $150 a month. I just called and cancelled my membership but will continue to use many of the things I have learned from Brian Buffini.Do yourself a favor and get your own monthly mailers and send them to your SOI. You do not need to pay this company $150 a month for this. Also they are charging me for an extra month when I called and cancelled. Really poor customer service.

Love, love love the chat feature. Anika was super helpful and found what I was looking for right away. Thanks Buffini and Company!!

Eric was wonderful, and quickly helped me to solve my problem. I’ve always been extremely pleased with the knowledge, patience, and courtesy all of the team members at Buffini have shown.

Omar Aguirre was super patient with me. He is very professional and super knowledgeable. He went above and beyond to find a solution to my issue.

Staff is amazing, always willing to help and ALWAYS doing the unexpected extras! Thank you to Erin for getting us all set up!

I had to contact BB&Co. today regarding my email. It was solved and while I was in the Chat room I was able to ask a few questions about the 100 days of Greatness traning. The answers I received were answered thoughtfully. Im reallly enjoying the traning and so glad I joined with others from my brokerage!!! Thank you!!

Customer care is wonderful! Chelsea via the online chat was extremely helpful!

Chelsea was a fantastic help today, and she was patient with all of my questions about setting up reminders for clients. Thank you!!!

Having the ability to call Buffinis Client Care any time I need help with the CRM is only surpassed when Omar is the Client Care rep that answers the phone. Hes the best!Sam DwyerNorfolk, Va.

We think Arzell is awesome! very good helper~

Very helpful customer and technical support! Always meet my needs.

Big shoutout to Chaz Triplett!!! He is THE prime example of customer care par excellence. Hes not only a pro at technology, but a superb teacher. Hes consistent, persistent and has got the patience of an angel. He knows exactly when to push and when to hold back, all using his wit and charm. It takes a special person to school a *dinosaur* like me and I feel so very blessed to have crossed paths with him. Hes definitely earned my respect and trust and I will *always* refer Buffini because of my experience with him. Kudos to Chaz. Hes a jewel.Kudos to Jennifer Dominguez. I value and appreciate her patience and willingness to make sure I understand before the call ends.And last, but not least, I have yet to come across anyone in Customer Care who gives me anything less than what I called for––what an amazing, wonderful, sweet and caring family. I feel so cared for when I call, never feel rushed, and I appreciate all that they do.Buffini Customer Care stands out amidst all the customer care experiences Ive ever had. No one even comes close!

Im new to Referral Maker and every time I get on the Online Chat, I receive clear answers and it has made the process painless. Thank you.

Great principles taught, i will carry what i have been taught through my career... but...i called and cancelled on Saturday (May 30) and then they called me on June 1. i am getting charged the final billing on June 1 even though i cancelled before i was charged. Apparently its in their terms or how they do things, but really? So as long as its in my terms and conditions, that makes it OK or right i didnt complain, just asked for clarification, and came straight to review.Again, good things are taught there. I think Brian Buffini is a terrific human being... but this whole policy or terms isnt sitting well.

Dena was great with help me with an issue. All of the Buffini Staff is great and amazing!!!

Excellent customer service for agents and great system and people.

Excellent customer service with a technical issue I was experiencing.

Omar was very helpful and know everything I needed help with.

The support people have been VERY helpful.

I love this- Dena was quick and efficient!

If you are considering this companys Referral Maker Pro, please know the following.The CRM is extremely far behind others like KvCore and not worth building your data base through their system. So in the end you will be keeping up with two CRMs.Whats inside the box. 100 printed letters and 40 or so cards.The problem is when you make time to sit down to do this, the system is set up to print 120 contacts mailing addresses which leaves you 18 short every single time. You have three options, print on your own, dont print at all or purchase another 100 from Buffini for $40. Lets be real honest, it costs them pennies to print this stuff. They are taking advantage of you!!!!Oh and if you are a new agent, they do NOT have examples of what to write on the 40 blank cards each month so they pile up. Dont let them lie to you like they did to me and try to provide you with examples. They put NO effort into their examples.Once you start you cant stop, I wish I had never started, it is a huge time suck and you are better off finding an alternative for direct mail. Youd probably have better luck dialing random numbers in the white pages.This product is NOT worth $150.00 -PS. Please keep in mind you will have to spend $75 per month just in stamps!!!!!! Very poor ROI.Value doesnt exceed price I promise!!Does this company even have CORE values?PSS. In three years NOT one person I personally know has said thank you for these amazing letters each month, there is so much useful information

Very helpful. Thank you for all your help.

Great customer service, professionalism and continued improvement. :}~

Customer care ❤ was really 👍 great.

Thank you for providing great service!

Omar from client care was so patient and caring and he helped me solve a difficult and complex problem!

Great tech help from Arzell.

Great company and excellent customer service.

Takes you from the realm of the nebulous and forces you to focus in on not only what is important in your business & personal life but provides the practical tools to get there.

Horrible customer service. They do the thing when you cancel they charge you for another month. So take the referal from me... DONT BUY IT. Maybe 4 out of the 12 months of Referral Maker mailers are worth it. When I received a “Gift Idea” mailer I quickly realized that Bafooni is just a big advertising scheme. Think about it, you’re mailing these out to your sphere of influence, meaning your friends and family. You’re probably pissing them off already because you’re sending junk mail, so in the rare event they open it you’d hope it’d be something worth reading. I sell real estate not cookies. Listen - I’ll throw at the wall but it’s gotta be relatively close to what we’re talking about. The customer service is worse than the content. Bad deal.

Excellent customer service, coaching and support!

The customer service is exceptional!

Top notch customer service!

What would be great in a time like this is if I was loyal customers who have been with your organization for years and years had access to training that we paid for.I reached out to my rep about what happened to my programs I paid for inside of my Buffinni hub. I was told they were only temporary and I would have to pay to access them again! This makes absolutely no sense to me.Now is a great time for me to be able to review these programs I purchased And was simply told by my rep that’s not possible. To me this is not good business and not what Buffinni is about. I am a monthly customer spending several thousand dollars a year with your organization as well as several of my agents who do the same.I wasn’t sure if you were even aware that this is what is happening. If it is your policy I think you should look into revising it. Best of luck to you guys hope you are staying healthy.

I think its a great system and has awesome support. However, I am using a different system and no longer need their services. The sad part is the hoops you have to jump through to cancel.1) You cant do it online so you have to call and then get transferred to a voicemail2) If you are lucky enough to have a live person answer, you then have to answer questions as to why you are canceling3) Cancellation will be effective the end of the next month which means they can charge you for one additional monthWhile this is all legal, its a hassle and the additional monthly charge is in the gray area of a scam.If you are wanting a professional CRM system then I recommend it. Buffini is a great company; it simply did not meet my needs but may work for you.

Always helpful and speedy

Excellent communication and skills.

Buffini & Company is responsible for my rising income year-in and year-out, no matter what the economy or local market does. Its a proven path to walk that creates more time for family, more enjoyment working in the real estate industry, and a much better overall life for me. The community of Buffini & Co staff and like-minded agents with whom I get to trade ideas and referrals is phenomenal. Without question, this system and approach to clients is unmatched anywhere else in the industry.

Never a bad experience

Huge Fan of Brian and Buffini and Company. They have not only transformed my business but also brought balance into all areas of my life.As a professional in the Real Estate business for over 16 years, I can honestly say that Buffini and Company is the real deal when it comes to business coaching.

Buffini & company has completely transformed my business. I’ve been to several of their events, including Mastermind Summit. These totally recharge me and my business. Would recommend Brian Buffini to anyone who wants to be successful

Always helpful!

Buffini & Company teaches tactics and principles that can apply to any business. The referral marketing strategies I’ve learned through programs like Peak Producers and One2One Coaching have not only sustained my business, but expanded it exponentially. So grateful to the team over there.

The CRM system is terrible dont sign up for up for it. Find another program that will be more effective and less expensive. They were evasive about the terms and conditions, on the last day when I thought I could cancel for free, they said that I would be billed regardless for that month. This not only disappointed me, but marred the end experience. My representative with the initials E.S. was not helpful in resolving the outcome. He simply gave a canned apology and transferred me over to the billing department. The billing department, must be flooded with complaints and refund inquiries because you will get a voicemail. The representative with the initials M.A from the billing department left me one message on the same day, when I tried to reach him again on a couple different occasions, I got a voicemail. He hasnt returned my calls to discuss my grievances. M.A. made the minimum effort to not have to deal with the situation. His one lackluster attempt to reach me fulfilled his resolution obligation, he added the call to his notes in case it came up again and moved along. In actuality, trying to resolve the matter would mean putting in additional effort to call me back again. Buffini has my money, why bother? E.S. & M.A. knew I was upset with the CRM system and offered ZERO support because it was of no benefit to them. E.S. in the sales department met his sales quota for the quarter and had moved on to make this months sales goal. M.A. in billing sent me an email of my cancellation and that I would no longer be billed. I should not have been billed in the first place for the worst, low budget, junk of a CRM system. This CRM system did not even work for the first couple of weeks of the Buffini Program. Yet, Im paying for it. My group had to make multiple calls for tech support, but we complied and were excited for the program. The tech issues in the beginning were big gaffs too, not minor issues.The Buffini System with Brian Buffini was great, but this CRM situation has marred my experience. Proceed with caution, go through the terms and conditions with a fine tooth comb, avoid the CRM system (there is better for less). Above all, the charleton representatives will leave out important billing details, just skip the FREE TRIAL that is not free after all. Dont fall for their coercion and get a different CRM system, DO NOT SIGN UP FOR THEIR CRM SYSTEM.

Working by referral, in any business, is the way to go! Buffini and Company has a proven method of doing just that. You will not regret your decision to be trained by this company, but you have to be willing to do the work ;)

I thought I signed up for one month, but then was getting auto-billed. I tried to cancel but in their policy they states you have to give 30 days notice to cancel. So I was billed 3 months and never used their program. It was my mistake, since I thought I had only signed up for a month, but they were inflexible and I was ultimately charged 3 months for nothing. I wont use them again.

I learned about Brian Buffini a few years back, and it changed my life. The Brian Buffini Show podcast is my weekly dose of motivation and business advice. Thanks to Buffini & Company for providing this amazing resource with Brian

Very kind people!

Peak Producers is a systematic way to develop habits, attitudes and skills to help accelerate ones real estate career. Building a business by referral is the best way to go in my book!

THIS PLACE IS A SCAM!!! THEY WILL STEAL YOUR MONEY AND PROVIDE YOU WITH NOTHING. THEY ARE CARELESS AND ONLY CARE ABOUT GETTING PAID!!!