The instructors were patient. Good view for parents to see and enjoy their kids swimming. Rates are high, can be considered in future to reduce or provide discounts. Referrals programs can be made with more offers. Great positive is my kid cries a lot , still never had the instructor complained on that and had been super patient with him. The scheduling classes are easy with you guys.

My daughter goes here for swim classes. Very well kept. Great staff, on time classes.About classes:They have different levels for classes from beginners level 1(Terry the TapoLE ) to expert @ level 9 ( Sidney the StingRay). Average price is about $25/class for 3 minutes, semi private. They combine up to 4 kids per class.Morning sessions are better as change rooms are cleaner. It gets a little messy towards evening.

Great place for kids to learn. Waiting area is a bit tight, but instructors are nice and theres plenty of parking. My kids love it.

Aqua Tots is a family! We have been attending swim classes since March 2019 and absolutely love the staff, the curriculum, and the pride our kids have each time they reach new swim goals. COVID procedures have been a clear priority to the staff and we very much appreciate that. Thank you for all you do!

My son went here for almost 6 months and barely progressed. He could not swim. When you have to miss a lesson, they give you a make up but not your money back. You cant apply your make ups to future months. We ended up losing the equivalent of almost two months of lessons when I decided to take him somewhere else to learn.

We only went for a trial lesson, but wanted to share our experience. I was told on the phone when we scheduled that my 4yr old would be going under water first lesson, and I had them assure me they would teach and talk her through it, not just dunk her, as she’s brand new to the water. But a few minutes after the class had started someone walked out and informed me she’d be going under 18-20 times first lesson (30 minutes long). I watched closely and came very close to interrupting the lesson but my daughter hadn’t actually started crying, so I tried to be polite and wait. Parent live and learn moment, should have followed my gut and asked her how she was liking it mid lesson because afterward she said she never wanted to come back and over a month later still says she never wants to go under water again. We’ll look for a school who establishes trust with our children and a positive association to water learning before checking off boxes on their lesson plan. Traumatic immersion learning wasn’t what we were going for, so we’ll be going elsewhere for lessons.

Professional, good program, and reasonable for busy schedules (class offerings, makeups, …etc.)

This my first visit on this location. The environment is clean and staffs are super friendly. I recommend this place to anyone

This place is excellent. They really work with people and our crazy schedules. They are so patient and encouraging with the kiddos

My granddaughter began lessons afraid of the water and embarrassed that her older sister could swim and she could not. Today, she dives under the water to retrieve the ring, kicks herself forward with her face in the water, has breath control, jumps into the water to swim back up... There is so many other things that she now can do in just a few short weeks. She dances in to begin her lessons and feels sad when the time is over. This has been an amazing experience for both my granddaughter and me.

Im am incredibly impressed with the way Aqua Tots has accommodated for COVID restrictions. We are continually pleased with swim lessons for our two children! Big shout outs to Coach Angie, Coach Mary Grace, and Coach Kofi! They go above and beyond to make us feel welcome, comfortable with our kiddos in the pool and are experts at what they do.

My 3.5 year old has been taking swim lessons here and we have had such an awesome experience here. The coaches are really good and really understanding to how to treat really young ones. They make sure the kids are comfortable with water before they jump in to lessons. I like that they involve a lot of play with teaching so the kids enjoy it. My daughter absolutely loves her lessons here and asks to go everyday. I would strongly recommend swim lessons here to others especially for the younger ones.

Have been taking our daughter here for a few months now. It is priced reasonably and the staff is young, but knowledgable & friendly. It does get a bit crowded at times when there are a lot of classes at the same time.

All the staff is very good with the kids. Aqua Tots is very flexible when it comes to make up classes. We love this place!

The instructors and instruction are great! Everyone I interact with at Aqua Tots is positive, helpful and professional. It’s clear you’re all about kids learning to swim safely, period. You make the logistics simple and straightforward. Bravo!

I am SHOCKED at how great this place was. I have an 8 yr old boy who was terrified of putting his head under or getting water in his eyes. By the end of the first class he came up to me and said going under water is kind of fun! He had instructor Zay, and he was so patient and really had my son feeling safe and comfortable. So so happy with Aqua-Tots

Theyre organized, nurturing, and the process really works! The staff is always friendly, and the facility is clean and well-maintained. Aqua-Tots really has it together!

What am amazing school. It has taught me and my baby so much. Great staff, so helpful and informative. We have been going since my baby was 4 months, she is almost 9 months now, and she is going under water without any issue and with a coming up with a big smile. So happy with everything. Thank you for this educational and safe class.

The instructors and staff are very nice and informed so your query is answered right away. We get regular feedback and lots of flexibility to arrange around our convenience. The fall fest was never seen before! Parents could actually hang around and enjoy as our great instructors were watching the kids. Great event. I am very happy since I joined for my daughter in May 2018.

The concept on how they teach the kids is effective. They start with basic skills and build up to actually swimming. I appreciate that. However, there are some areas that have an opportunity to improve. The feedback and the end of class is always the same it should be more detailed and customize to the child’s actual performance of that day. The facility needs to do a better job of keeping the fitting room area clean. Unfortunately parents are not reporting when their kids are having accidents. Every week I have walked in a fitting room that has pee in it and I’ve had to change rooms. There should be a routine cleaning policy. Someone should be mopping and sanitizing those floors frequently. Especially with kids walking around barefoot.

Very good experience. Easy to cancel and make up classes. Kids enjoy it.

The staff is always friendly and helpful. The instructors are great with my son and work so well with him. He has been fearful during lessons and every instructor has approached him with kindness and patience while encouraging him to try his best. Ms Kaity Singleton expresses true concern and interest in supporting my son. She took the time to learn more about him and worked to create the most positive swim experience for him. Instructors share tips for motivation and increasing comfort. I couldn’t be happier with the genuine interest shown. I really feel everyone is invested in his success not only in learning water safety and swim but also in building his comfort and confidence. As a parent words cannot express how wonderful it is to see your child happy and enjoying something they were once so scared of. The smile on my son’s face and thumbs up he shows now are amazing. He is proud of himself for being brave and learning new things. I would absolutely recommend Aqua-Tots to anyone! I am so grateful for Aqua-Tots and all the instructor and staff who work so hard to support my child. Thank you!!

Aqua Tots has been critical for my 2year old sons swim skill development! He is no longer scared of water and now loves to swim! Special shout out to Coach Angie who is a wonderful teacher for my son as well as is parents!

We have two children, ages 5 and 3 years old that participate in swimming safety and training, one day per week at Aqua-Tots. Our kids enjoy swimming training with Aqua-Tots instructors. All of the instructors are very friendly, responsive, and do their best in allowing kids to lose their fear of being in water as well as key essentials to help with swimming. I appreciate Aqua-Tots being welcoming and flexible with us, working parents. I very much appreciate that Aqua-Tots cares about maintenance and upkeep of their pools and facilities.

In the first month, my four year old kid indeed learned some swimming skills. However, 5 months have passed he is still learning the same skills which he already knew and can do well. He used to be very interested in swimming but recently he told me swimming is boring and he doesn’t want to go to the class at Aqua Tots.

I DONT EVEN GIVE A ONE STAR BUT THATS THE LEAST REQUIREMENT. My 5 years old is in same level since last two years, every time after the lesson i hear that she did great but coach are not responsible to update their progress in the aqua card. more than that they dont even update the account for correct number of make up class, and when i saw and call them to update whoever was on the call she said she update but she didnt and when i went there personally their desk manager didnt do it and repeating same thing over and over, worst customer service i have seen ever, when I ask about their manager she didnt even give me the contact info. They are having lot of accident in the pool like small kids does pee in the pool and than they have to close the pool, this happen 3 times in one month and they have to add make up class and they dont even for their pool closure.I WOULD NOT RECOMMEND THIS PLACE AT ALL. I HAVE WASTED MY TIME AND MONEY WITH THIS PEOPLE.

The instructors are nice and warm with my son. There is an ease of setting up the class schedule since I recently changed my sons class from a weekday to Saturday. Also I took a break during winter and joined back recently and the staff was very helpful in this matter.

This school has both pros and cons -Pros: Few instructors are really good, location is goodCons: The biggest for me is the slow progress. My son was at same level for over a year and when we ask them for progress, they would tell us just two more classes and he should be ready to move up. This same answer was repeated between 5 months last year until I requested to speak to a senior coach and ask them reasons on what is happening and then they were forced to look into it. The coaches dont make any efforts to update the progress and work on the skills that they should focus on. At the end of every class, they have just one response He did really great today Well, if he did then why wouldnt there be a progress for 5-6 months?Other cons are really crowded place, dirty bathrooms and changing rooms. Id consider them expensive for the poor facility services and lack of progress on skills they make.

We love Aqua Tots! My daughter has been taking lessons on and off since 2016. She started out terrified of the water and now loves to swim. I love the friendly staff and the flexibility of scheduling. The facility is also kept well.

We enrolled our children in Aqua-Tots 2 years ago as they were touted to be the premier swim school in the area. Both kids had been exposed to water (5 & 4 year olds) but couldnt float or swim on their own. Initially things seems to be fine; we were frustrated at their slow progress through Level 3 but were assured that this was normal. They finally graduated into Level 4 after 8-9 months, and initially seemed to be making some progress. Progress is tracked on cards that you see each week prior to class. For the last 5 months, neither child has had any additional skills marked as completed. Weve checked in with their instructors and the managers - theyre paying attention, but we get the same report every week. If they havent learned anything in 5 months, I tend to question the instruction. Weve moved classes to be with one of their Master Instructors with the same result. We discussed the lack of progress with one of the managers, who agreed to schedule out several weeks of make-ups so they were going twice weekly. Today, we showed up to one of these make-up classes to have them act as if they were never scheduled, and the same manager wouldnt even come out to talk to us about it.Pros: Convenient location, year-round swimmingCons: Very unhelpful make-up class policy (only 1 week out usually), lack of teaching actual swimming skills, poor knowledge of front desk staff, lack of concern from management, extremely crowded area to watch the children in class, and lack of individualized instruction for the children; at $85/month per child (we have 2) for weekly 30 minute classes with 4 children in each class, relatively overpriced compared to other options.

We have a two year old, and twin eight year olds at Aqua-Tots, and we absolutely love it here. The instructors are so nice and caring as well as the front office staff. They are always so eager to help. My kids love to swim now, and they always look forward to swim class! We love Aqua-Tots!

We love how much the kids have learned in such a short time. Sure they get their head wet every single time and hated it at first. But, guess what? If they fall in the water accidentally, they are going to get their head wet. This teaches them real life situational skills. After the first few visits it wasnt a big deal. Even in the bath tub now I can douse them and they know exactly what to do. We definitely would recommend Aquatots to any parent who wants their child to be safe around the water!

Super clean facility and super friendly staff. The teachers work with the kids without ever having to yell. My son loves it here and has been more excited about swimming since taking lessons at aquatots.Overall it is a very well run program that just works!

My 7 month old had his first water experience at Aqua-Tots in the Cary. We are still currently in classes and I look forward to each one! We walk in to a nice facility, clean pool, & welcoming staff. The water is warm and the instructors are knowledgeable. We started my baby young, so I was a little nervous about taking him underwater, but the instructor was so helpful and made me feel comfortable through each step.

We took our kids ages 5, 4, 3 and 1 to swim lessons at Aqua-Tots. The oldest two had minimal experience (a few lessons last summer, but hadnt had any pool time to speak of since then) and the youngest two had no experience at all. The oldest three are now able to swim and float after only 8 lessons! This is amazing! The baby has learned to be able to go under without getting a mouth full of water as well as to turn around instantly and grab the wall and climb out, in case she ever fell in.I am SO thankful to Aqua-Tots for giving my kids such a great introduction to water safety and swimming. Thanks to Aqua-Tots, Im much more comfortable with the idea of having my kids around water this summer, and I look forward to getting them even more familiar with the water and become even better swimmers over the next few months.

My two children started their first swim lessons today and they had Coach Patrick. He was great with my kids especially with my special needs daughter. The staff were great.

They know what they are doing here!

The only reason I am giving one star because thats the lowest it can go. This place is nothing but money making. They spend less than 7 min out of 20 min of the session. and charge you $20 for 30 min. ( 5 min to get in and 5 min to get out and out of rest 20 min) they play and do other things and show couple of trick and may be 2 laps with your child. We have spent couple of thousand $$ for 2 of our kids. The trainer ( who we called Coach ) are kids and they dont know and they cant find the report card of your kids most of the time. When you ask them they say they will update it letter. I been hearing this for last few months. The manager is not responsive either. How can you loose the report card every week and how do we know if you are updating the report. Even thou, my child is doing fine. they keep kid in the same class because the report card is not update and there is always new trainer most of the time. So, how would they know what my kids learned last time. Overall, I rather pay extra and have private lesson. Rather, paying $20 for 5 to 7 min out of 30 min. After spending couple of thousand $$ I regret to be there. And, most of the parents released after spending that amount and seeing how they manage the timing. One suggestion to Aqua Tots, Have your trainer be more educated and spend the time with our kids more out of 30 min. You are making $100 in 30 min between 5 kids. So, have some decency in your work. Hope this management can take some action and have their trainer and manager more responsible.

When my three year old began at Aqua Tots he was very clingy and cried through his entire lessons. His instructor was the perfect balance of patient yet firm and never seemed bothered by this behavior. After a few lessons my son was relaxed and EXCITED to go to swim lessons! Hes picked up excellent water safety and swim skills. I cant recommend this place enough!

I had an initial first impression as 5 start that changed to 1 over the period of 9 months.. My son is 4.5Yrs old and joined at L3..My Kid is going there for 9 months in same level and cant swim by himself.. I wasted almost $1200 for 2 classes every week.. After the class they say Kid done awesome job but nothing reflect on score card. I asked them multiple time to revisit score card and evaluate it again to see if he can be promote to level 4 but they dont care.. They just want to keep kids at same level to mint money.. Instructor to kids ratio is also high (4-1) and the class is 30 mins but kids spend only 20 mins in water as the Instructor has other class starting just after that.. I all the time observe instructors are more interested looking at clock then focusing on training.. If you like your kids to enjoy playing in water and takes years to learn swimming.. Welcome to Aqua-Tots..

Great if you want to introduce swimming to your kids. The coaches are friendly and so is the front desk staff. My daughter improved a lot.

Our experience at Awua Tots has been nothing short of excellent. My daughter loves her coach and classes. They have make-up classes which makes it convenient for us if she is sick/ or we have some other engagements. The coaches are well trained and are so good with the kids, and make them feel comfortable. We love it and would strong recommend. Coach Alex and coach Rohan and coach Allison are my daughters favorites

Our family has been very blessed to have experienced the quality of teaching and facility that Aqua-tots provides. Our two boys have loved going every week. The things they have learned are propelling them toward becoming the swimmers a parent can only hope for. Our boys, in the most random times, share something they have learned from swimming! I love going to watch them as they learn but have a ton of fun at the same time. Its been great getting to know the staff who are always very personable, competent, and engaging. They address you by name and truly make an effort to make you feel like you belong in the Aqua -tots family. Everything about our experience has been positive and Id encourage anyone looking for a swim program for their kids to at least check Aqua-tots out. You wont be disappointed!

We love the kindness, welcome energy and sweetness with which all the staff interact with both my three year old who was scared of the water and my 9 year old who started late and is the biggest in his class. We are very happy here :)

We have been with them for 1.5 years. They are very professional and their instructors are amazing. My daughter now 6.5 and she is now a great swimmer.

We love the flexibility, the customer service of the staff and the dedication of the coaches.

There are so many things I can write for this facility but bottom line I would not recommend to anyone. Do not waste your money. One of the worst activity choice I made for my kid.

Bad business practice and poor customer service. If you have to enroll your kid then you have to keep calling every week to find out if there is a spot available, Great!! for how long... for ever. Guys, theres something called wait list and use it!!! Please use the technology or piece of paper so that customer doesnt have to keep calling. Decided not to enroll even if theres one spot!!

My daughter is thriving and the whole staff is friendly, helpful and very knowledgeable.

I think the reviews here talk about the the initial impression as I was in the same impression when i started my Kid here.. She joined at L4..My Kid Went there for a year and cant swim by herself I wasted almost $1200 for a year every week one class.. the instruction focus on some technique which is even after 1 year My kid cant swim alone. So if you want your kid to have fun in the water you dont need to spend the money..Awful instruction and no goal.. As a parent i only care if my Kid can swim or not and she cant after going there for more than a year..

The pool is too crowded, there are atleast 6-7 classes going on simultaneously in that small area. It looks and feels like a money mint then a pool where kids can learn or have fun.

Clean and nice place, toys corner for little one to play while waiting, lollipop and stickers for kids to take after class.

Have been going for almost 2 years. Classes are mostly all the same, very little variety and change. needed to take a break this summer for our schedules. You must use up all Makeup classes before you can break or you lose them. Called 4 months ago to schedule them and cancel classes. Staff says you cant schedule makeup classes more than 1 week ahead of time, so if you have 6 you have to call every week for 6 weeks.Still have been charged 2 months i have no longer been a member. Keep calling and they say they will refund yet they charged me AGAIN this month. NO ONE there can do anything. only 1 person can help, and they dont call you back. you have to hound people for anyone to help you. Staff has no authority. Time is money and I dont have all the time in the world to get my money back they keep taking.

I love Tots so much I made a rap about it! Hahaha!!!

The staff is great and my kids love it!

Great place for swim lessons!

Ok so had some growing pain bumps but they made it good, and they are ever so patient. Probably the only place to get your children swim lessons