My son attended his first swim lesson here and walked away with an eye infection. There is no cleaning the toys they use for teaching in between classes and the area for observing / changing is very small and doesn’t get sanitized in between classes. When we called to inform them and tried to explain we don’t feel comfortable with him attending as that was his first lesson and what happened, the manager was very rude and not compassionate at all. We wanted a refund and he plain out refused and said we don’t have any way to prove it happened there. And let’s be honest these classes are not cheap! On top of that they are incompetent with their billing and tried to charge me twice before my son had even started his classes. We thought it would be a good experience, as aqua tots is a well known organization however this franchise and the manager has caused us nothing but a headache and stolen our money.