I usually don’t give bad reviews to the local businesses but this one earned it. So, I am compelled to give the credit they earned. I cancelled my son’s class a month in advance and they said they will take care of everything and I won’t be billed for the next month. But, the next month they again drew money from my account and when I called to inquire about it. They said about some form that needed to be filled and submitted in order to stop the payments. After few moments of explaining my situation they said they would honor and issue and refund for the extra month. But they didn’t. I waited whole month. To be honest, My son didn’t enjoy the class there and he barely went to total 4 classes. And I was charged for two months.

If you want to waste your money and time don’t wait go there!! No one cares you, they only care about getting new registrations ( although they are full!!) Instructors changes every week and they don’t follow your child, your child may continue same level more than 4 months. It was a terrible experience for us. Really disappointed!!

We have been taking our son here for a little over a year and I absolutely love it. The classes are small and the scheduling is flexible. Our son still screamed like a maniac in the beginning but they were always very patient and go out of their way to make sure we are taken care of. (We were taking him to a local rec center before where he also screamed his head off but the class was so big that the teacher did not have the time or the patience to deal with it)Through this Aqua Tots we had a much better experience. We actually took him out for a few months and brought him back when they re-opened in (June) once the COVID restrictions were lifted. I personally saw them sanitizing chairs and common areas between parents. I also love that they STILL require temperature checks upon arrival. During the warmer months, they even placed chairs outside for parents to observe their children, if they did not feel comfortable observing their child inside the facility.Lastly, it seems like management has required that all Instructors wear face shields while in the water with the children. The extra precautionary measures are very reassuring.

We LOVE Aqua-tots. They have managed to maintain a safe environment throughout the pandemic. I feel safe bringing my son here.The teachers are incredible, especially Mr. Brian. He is so patient and kind. I have seen significant improvements in my son’s swim skills since he has been attending weekly classes here.

Our first day with Aqua-Tots. It is a great environment. I love the set up of the pool and waiting room. I loved that they care I am a Veteran. We are excited to return next week!

Great instructors!! My son have gained confidence in the water and looks forward to each class..

This place has gotten worse over the last year. No one answers the phone. Very frustrating when trying to schedule sessions

My 6 month old has been taking lessons for about a month now and we are obsessed! Coach Dylan is awesome and has taught both of us so much. My son is so comfortable in the water and is already learning all about water safety. I’m so glad I got him started so young!

What fun! Great viewing area.

My son has been going to Aqua-Tots since he was 7 months old. He learned a great deal and absolutely loves his swim classes. They have wonderful trainers who are great with kids! Small classes, very welcoming and professional stuff. Overall, great place!

Overall, this is a good school. Instructors come & go on a seasonal basis, but almost everyone we worked with has been caring & understanding. Also, they run the operation in a process driven way, so any coach that sees the chart understands what they need to work on. If one instructor leaves, you can try to find a replacement with a similar personality. Shout outs to Shayna (former employee), Coach Olivia & Coach Tabitha (former employees), Coach Christina, & Brian.

Good and helpful staff....They always let me use the make ups and have made the most of them

Phenomenal improvement in both of my childrens confidence and skills after only 4 weeks. Amazing.

They dont keep transparency with makeup classes and dont seem to honor them as much. It takes forever to get one make up class scheduled. And their schedule application system is messed up. Despite calling front desk every week to schedule a makeup, they confirm on phone but then dont honor it afterwards and say they cant see it on schedule. Even worse, they have no way track how make up fell off the calendar. Messed up system and staff.

Friendly service, affordable, flexible, creates a safe a and comfortable environment for the kids. We have been here for almost 3 years and we love it.

We LOVE Aqua-Tots in Chantilly/South Riding! We drive 30 minutes for swim classes at Aqua-Tots, because they are that good!! We pass many other swim schools along the way, but due to unhelpful experiences at those swim schools, we chose Aqua-Tots Chantilly and couldnt be happier! Our child had been a reluctant swimmer and refused to get in the water, but our child now asks when he gets to attend swim class! The instructors and staff accomplished this with patience and encouragement. Im amazed at how quickly they they read our child and his fears, and they found creative ways to challenge our child while hes also having fun. I am truly grateful for the coaches and staff at Aqua-Tots. Bravo Aqua-Tots Chantilly/South Riding! Special kudos to Shayna (manager) for working so hard to help our child become more comfortable with water!

We have seen our children’s confidence in the pool grow because of the instructors’ individualized attention and Aqua Tots’ progressive lesson plans.

Instructors here are knowledgeable and capable of teaching young kids to get comfortable in the water

They are invested in your children’s experience. They truly care.

My daughter loves it here!

Very nice place I took my son and he loved it I really loved coach Miranda and coach Ben they were super awesome and helped my son at such a fast pace. The front desk clerk Tessa was awesome super helpful knowledgeable I would highly recommend speaking with her if you are doing your makeup lessons or need any general information on Aqua Tots. It’s totally worth every penny. Thanks Aqua Tots

Teachers and curriculum are high quality. My daughter has learned much and gained confidence...despite the very short amount of interaction time with teachers. Shes in a 30 minute weekly class with 1 teacher and 4 students, which gives her about 10 minutes of teaching time per week. At $94/month thats about $140/hour. So….not that happy about the hourly cost. Also, while they have a very nice policy of giving you a make-up lesson if you cannot attend your regularly-scheduled lesson (provided you call ahead) they do absolutely NOTHING to help you get that make up lesson scheduled. The burden is 150% on YOU to reschedule and the only way you can do it is to call them (or see them when youre at your next lesson, which means you’ve lost a week or more.) Theres no way to do it online. Theres no way to leave a voicemail asking for a reschedule. Theres no way to get a call back. YOU must call THEM. And did I mention they answered the phone (in my experience) about once every five times Ive called? And did I mention they only schedule 7 days in advance? And did I mention the availability of make-up slots every time I’ve tried to reschedule has been 1 class option, typically during the school day when everyone, including my daughter, is in school? And did I mention when they do happen to answer, it’s the front desk personnel on the phone with chaos in the background and multiple interruptions throughout the call? Bottom line, the make-up policy is effectively worthless. I have 4 make-up classes sitting on my account because I cannot get them scheduled.

Why is this a scam? Everyone I know who joined Aquatots or Goldfish their child learned to swim in about a year. 1 year to learn how to swim??? Ok so I go for a trial which they charged me for. Its about $25 for 30 mins. Sounds cheap. They start exactly on the dot by the time your child settles in its about 5 mins. So its really $25 for 25 mins. Your child has to share the instructor with 3 other kids. Divide 25 by 4, plus the time the instructor needs to explain the drill. Your child only receives about 7 mins max of actual swimming they are sitting waiting for their turn the rest of the time. Its a great scam just like the local tae kwon do schools.

My son loves coming to swim classes here. Seems expensive but compared to other swim schools it is comparable. Totally worth the cost!

I love everyone especially Kiya she is a ray of sunshine All of the instructors are nice and patient my daughter was fearful for like the first month or 2 it was rough but they helped us work through The front desk staff ALLL of them are awesome. I hear there will be one coming soon to my area but ... Ill keep coming here!

Everyone is really nice, my daughter has made great progress with their teachers.

Great!

Hdh