DID NOT RECEIVE OUR $289 DEPOSIT BACK. We gave our 4 week notice in writing, our account was current, yet no reason or explanation as to why we have not received our deposit back. I doubt they will even respond to this review. (See Photos Attached)We were only able to speak with the principle Mrs. Jeannine who did her best to reach out over several months to her boss - Carolyn Dobyns - who has completely ignored any inquiries regarding the deposit.After numerous attempts to communicate with corporate/regional manager (Carolyn Dobyns) we have received no deposit, no explanation, and no response at this point to our attempts to communicate.There are a some great teachers at this facility, some not so great. While we have had our ups and down and minor issues in our sons 2+ years at this facility, the main issue occurred upon withdrawing our child.We paid a $50 registration prior to our sons first day after touring the facility that we were told would go straight towards the deposit of $289, as the normal registration fee was waived at that time. Upon registration we were required to pay the first week in the amount of $289, as well as the remaining deposit amount of $239. I am not sure what the confusion is regarding this as it is clear in the statement what has been paid.We have been told it was used somewhere else, there never was a deposit, this location has never required deposits, there was only the registration fee, there was no registration fee, the system is not reflecting anything at all, and accounting is looking into it.I am not sure if this is a system or personnel related error, regardless it is apparent we were required to place a deposit on file in order to enroll. The statement reflects those payments and our agreement explicitly states the fact that a deposit must be held on file and 4 weeks notice must be given, as well as account balance up to date in order to receive the full deposit back upon withdrawing.It is evident that they have no intention of refunding our deposit as agreed upon in writing and verified by email and receipt records from Chesterbrook. We ultimately feel we have been discriminated against and we do not appear to have been the only ones.We have been patient and understanding during this process, but after reading multiple negative reviews of others who have experienced a similar situation upon withdrawing their child, it appears that there may be some type of money embezzlement or other corporate fraud at hand.We have made every effort to leave on good terms and honor the agreement that we entered upon enrollment. We were looking forward to a smooth withdrawal process, but this has turned out to be a more frustrating experience than anticipated. We have done everything we need to do on our end, and have ultimately had $289 stolen from us by this facility.While it is not the end of the world, it still hurts us as a family and we consider this to be a substantial amount of money. We are currently seeking legal advice, as we have recently made our final attempts to communicate directly - still unanswered. It is apparent that they have no intention to rectify the situation by honoring our written agreement even after providing the pay statement from our initial enrollment.I can speak highly of Mrs. Jeannine, Mrs. Ivory, Mrs. Yolanda, Ms. Lauren, and Mrs. Jennifer. They all work hard, they actually care, and they deserve a better work environment. I cannot speak for the others, but I can say that someone among the office staff or accounting is altering numbers and stealing peoples money. I highly doubt this is by mistake given the lack of professionalism by which this concern has been addressed on their end.This has been an eye opening experience, and we are honestly still in disbelief at how shady they have been since we have withdrawn our son over 4 months ago! You just dont expect what seems like a reputable company to blatantly steal from you. All we can say at this point is BEWARE, THEY WILL STEAL YOUR DEPOSIT WITHOUT EXPLANATION.