Long post but trust me you WANT to read this.My son has been going here for 2 years, since he was 5 months old. In the beginning, everything was good. I had a great relationship with the ladies at the front desk and the teachers have always loved and treated my son wonderfully. However this last year has been nothing but issue after issue, mainly with occurrences of bullying and situations that I was never notified of. Not to mention the change in policies that occur and I find out after, usually from a teacher instead of admin/director/owner. This last event was the LAST straw. I find out TWO weeks later that a lockdown occurred and had the children locked in bathrooms for hours while police sat outside the building because of a threat from some men a teacher/front desk admin knew. I WAS NEVER NOTIFIED!!! Can you imagine the horror and shock I felt finding out two weeks later from another PARENT!? To make matters worse the owner (Ms. Donna) told the teachers not to say anything to the parents. I went to Ms. Donna and her exact words “it was nothing and we put a letter up”. She put a letter up from the time it happened to close that day, A few hours! Mind you I never saw it because my husband does drop offs, that letter was gone the next day. After I called corporate and complained, I came back and she pats me on the hand and says “you’re calm now, we can talk.” I just looked at her and walked out. To this day, even after notifying her I was taking my child out, she never once apologized or even asked me why. Today was his last day and she said nothing to me except to ask for my key fob.On top of all this, security is very lax, most of the times the “security” door doesn’t shut all the way and I’ve said something a few times when I noticed it, anyone can walk right in. Not to mention a huge hotel is being built right next door, with lax security!I gave her chance after chance to correct any of these issues and she obviously cares NOTHING about how a parent feels. Anyone who doesn’t tell a parent about a security threat then condescendingly acts like I overreacted shouldn’t be in childcare!I know personally of 2 parents in my sons class who pulled their children out of this school because of the same issues. It’s an absolute shame!