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Staples
591 Memorial Dr, Chicopee, MA 01020, United States
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Wi
Review №1

All u see its all there employees on there cellphone and also as soon a lady came in the store all they was talking about her body and it shouldnt be like that talking about the customer and I also saw and heard when one of the employees call another employee fat the guys should have more respect for the customer and also to there employees

Co
Review №2

Just wanted to say a big thank you to Ricky (in the printing department). He was super helpful and caring.

Kr
Review №3

Great customer service and very helpful with questions!

De
Review №4

Great Customer service, a nice man named Brandyn found everything I was looking for and what he didnt find in the store - he was kind enough to find on line and tell me exactly what I was looking for. Clean Store Polite Employees Kudos

Ki
Review №5

Hours say they were updated 2 weeks ago - open until 8 - they are not they are only open until 7.

Li
Review №6

I go to Staples a few times a week to print shipping labels and they are absolutely amazing!!!! This Staples is the best one around. Ricky, Brittany, Misael and Kevin in the printing department are the nicest employees Ive come across!! I definitely recommend coming here.

gu
Review №7

Everytime I have to go to Staples i always come out With a smile on my face. These people are so nice and helpful. God bless!

ad
Review №8

Went in today to get something printed and the printing department was great also on the way out the cashier was really friendly as well. Keep up the great customer service!

sa
Review №9

Veda went above and beyond to help me print some time-sensitive documents. The store was super busy. She was pleasant and helpful to all.

Wa
Review №10

ZERO. WILL NEVER BUY ANY GARBAGE THERE AGAIN. ROUTER CRAPPED OUT (FIRMWARE ISSUE) AFTER 16 DAYS. THEY WOULD DO NOTHING BECAUSE 2 DAYS PAST THEIR 14 DAY RETURN POLICY. NOW HAVE TO WAIT AND GO THROUGH THE VENDOR (NETGEAR). WITH CUSTOMER SERVICE LIKE THAT ILL BE HAPPY WHEN THEY FOLD. BUYING ON-LINE FROM NOW ON (NEVER THROUGH THEM)!

Ca
Review №11

Had to wait quite some time for an associate to help with copy....then when Nick finally came he started my copy project , then stopped to service another customer instead of finishing my project. Then we found that one of my sheets which were numbered was missing....very disconcerting...did not charge me , but very unsatisfactory

Na
Review №12

Spoke to a very friendly gentleman working in the print and marketing department. He was very helpful and demonstrated great customer service. My experience at this Staples is always pleasant.

Be
Review №13

They make personalized rubber stamps for address etc... The peeps were dope yall. Mad helpful.

Jo
Review №14

The young man behind the counter was very helpful to me on the morning of April 22, 2019.I needed to print a document from my phone and I didnt know how to do it. He showed me step by step. He was very calm as there were at least 5 other people waiting.He was extremely professional and patient.Staples need to get more help as he was bombarded with customers. I tjink je made a great impression though on those customers behind me!

me
Review №15

Store is clean. Friendly and helpful staff. I always find cool stuff on clearance

Jo
Review №16

I was helped with knowledgeable employees,Who knew how to make my buying a new laptop very comfortable with the expertise and professional mannerthey demonstrated at STAPLES about theproduct I purchased.

Ma
Review №17

Great place. Spoke to a guy on the phone and he was very helpful. Better than bestbuy and other stores when it comes to customer service

la
Review №18

Great customer service and very helpful in needed some copies for my prep class and they did it so quickly and used my flash drive Im so grateful

N.
Review №19

Joel Perez (GM)first told me that they only hire young people not older people. IKR... and still I proceeded with their services anyway and was disappointed and dissatisfied with the service received and charged for express guarantee when I didn’t request express service and waited in line as a regular customer. I been doing business with Staples for years and once I have been dissatisfied with the service received today.

Ja
Review №20

Great deals on Logitech mice!Definitely worth a look if you are in need!

Ma
Review №21

They are always so nice, friendly and helpful at this location!

ni
Review №22

Freindly people and easy to navigate around to find what i was looking for.

An
Review №23

Biscuit did customer service quick service in and out.

ge
Review №24

Had a guy help me he was tremendous

Fo
Review №25

I was able to get the toner I needed but the self-print service seems to be using a heavier paper than in the past. Thispaper seems to be of a fancier quality than I needed for my purposes.

Ma
Review №26

Great store, they have all different kinds of products ranging from office supplies to electronics, school supplies, and more!

Ki
Review №27

Great service, great prices, great products

Ma
Review №28

Thank you Staples for your help with printing a document from my email. Quick, easy, convenient, and extremely gracious.

Th
Review №29

Good customer service and easy to find items

Pe
Review №30

Best place for back to school shopping!

Me
Review №31

THESE PEOPLE BROKE MY IPOD. THAT CRACK WASNT THERE BEFORE AND THESE 2 MEN FROM THE STORE CLAIMING THEY COULDNT FIX IT. AND NOT ONLY THEY COULDNT FIX THEY BROKE IT EVEN MORE WORSE THEN IT WAS BEFORE. I HAVE NEVER BEEN MORE DISAPOINTED IN THIS PLACE EVER!

Sa
Review №32

Salesman tried to talk me out of buying a firestick by providing false information about its ability to download 3rd party apps, after which he added if you do download 3rd party apps your firestick will overheat and be destroyedIf anyone else has the problem of this Salesman lying to you about updates, 3rd party apps, and overheating please ignore him.Very unprofessional!!

Jo
Review №33

Used the delivery services for UPS/USPS. Staff was very polite and helpful. Will update.

pi
Review №34

I dropped off packages full of Christmas gifts there to be shipped via UPS and they lost them! Dont ship any packages here! You will regret it!

Wa
Review №35

Fax cost 2.89 per page to go to Boston and they dont give you a receipt for proof of purchase.

No
Review №36

Their computers were not working well, it took about 20 minutes to get an email printed

Da
Review №37

Worst store configuration I have seen, looks like they cut the store in half. No desks at this location staff not very friendly

Sa
Review №38

Excellent service.

Ja
Review №39

Very good service

Yv
Review №40

Excellent service.

Ja
Review №41

Even though I think the price increases were too much, the service was reasonable.

Ro
Review №42

Any thing you need for a home office they have.

OG
Review №43

Ive never waited so long for someone to answer the phone from a store before.Pathetic how bad their customer service is.

Ro
Review №44

Fast and courteous

Ju
Review №45

AngieIn the copy center very Rude!!!

Am
Review №46

Everything I needed

Ma
Review №47

Is ok

Na
Review №48

Friendly

Al
Review №49

Excellent place, but not m could solve 😡

Information
38 Photos
49 Comments
4 Rating
  • Address:591 Memorial Dr, Chicopee, MA 01020, United States
  • Site:https://stores.staples.com/ma/chicopee/591-memorial-drive?cmpid=st_ll_goo&cid=LS:RETAIL:G
  • Phone:+1 413-593-8812
Categories
  • School supply store
  • Computer store
  • Electronics store
  • Office equipment supplier
  • Office furniture store
  • Paper distributor
  • Print shop
  • Office supply store
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:10AM–7PM
  • Friday:11AM–6PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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