After reading the other review, we are saddened. A bareboat charter is what we’re looking for, too. Don’t need untrustworthy people.

We booked our charter more than nine months in advance, but when we arrived, we were told there had been a problem and our boat was not available. The manager drove us to a smaller boat, without suggesting there would be any compensation for the change. She claimed our boat was delayed because of weather.By chance, we were back in port early because of missing equipment, when the boat we originally chartered, pulled into port. We struck up a conversation with the charter group and found out they originally scheduled the smaller boat they tried to put us in, but they had been upgraded to our boat. They left the day before we arrived, meaning our boat would have been available.Management has not been helpful or responsive regarding the issue. We’ve had good charters in the past, but this experience will cause us to never use the Moorings/Sunsail againWe communicated with St. Lucia management a few days before arriving and they never mentioned a potential boat issue. They tried to casually move us into the smaller boat and would have quickly disappeared had we not protested. The “bait and switch”, plus the lack of transparency and honesty, are very concerning. We wrote the senior manager who oversees customer service, but never received a response. This leads me to believe this was done purposely, and now they just want to distance themselves from the issue. Our review of weather doesn’t indicate any issues which would have prevented a boat from being delivered on time.suggesting