The staff at Music & Arts in Concord are exceptional! They are polite, respectful, kind, helpful and professional! I have never been to a music store with people like Luke and Summer. They take the time to give their thoughts & suggestions, and pertinent information to help with every decision I had to make.I highly recommend this music store! I have purchased items and brought friends in to purchase items for their own personal musical futures! Everything is the utmost high quality for fair prices. I will be signing up to take lessons within a month!!

This is not a big store, but contains most possibly the thing you want. Staffs are friendly and willing to help. Masks and disinfectant are provided. Offering music classes and rehearsal rooms with a reasonable price. You are welcomed to play with the instruments on the shelf. Kids friendly for sure.

My kid takes guitar lessons here... So far, hes a nice guy, good instructor, and she likes him quite a bit.

Very friendly, always have what I need, and very accurate in recommendations.

I took lessons here for years. Amazing instructors. Great advice.

Bought a guitar and drum set for my twin grandsons in September 2016 and now its March 2017 and they cant work out appts to accommodate the customer.They promise to call or email me back with more info for an appointment and they never do.Do not buy an instrument expecting lessons , they could care less about thatThe worst customer service !!!

The store has a strong selection of piano repetoire, teaching supplies and music accessories. The staff are friendly and knowledgeable, and are local experts in their field. Prices are competitive, and the sales are even better. A pleasant shopping experience! Also, if there is something they don’t have in stock, you can always order it from them online. A great resource for Cabarrus County!

So I’m currently in the market to purchase a new keyboard. I walked into the store where there are 4 workers sitting behind the counters eating and I was not approached the whole time I was in the store. I was not greeted it was like I was invisible. Terrible customer service. It’s unfortunate, I was ready to drop a good chunk of cash for an instrument. I’ll try my luck going to a different establishment where I’m welcomed, because obviously Music & Arts is not an inclusive establishment.

Come here for instruments. It’s cheap bro. Just hang out and play some instruments. Lessons are easy. Do it.

Do not, I repeat, do not rent an instrument from this company!!! My husband turned our sons instrument in a few days prior to school ending on June 10, 2016. They continued to charge us for the rental even though we turned it in and we are still fighting with them to get a refund over 3 months later. All Jeff and the corporate office do is pass the buck and make excuses. The corporate office had the nerve to say that they did not have a receipt that we turned it in even though Jeff, the manager, personally sent it to them. We have been promised not only by the corpate office our refund but also Jeff told my husband he would make it right. This is all over a lousy $70. Do not rent from this company!

I have always had the best experience with this company. I will continue to bring me, and my family here. Thank you for the service.

I would not recommend this music store for renting anything-i have paid on an instrument for 3 years (instrument brought) the instrument only costed 800 total so go figure the amount i have paid in 3 years at 40.00 a month and they still trying to retrieve some payments from me-i have spoken with customer service-agents and all to resolve the issue and has gotten no where so now they have sent it up to collection or say give the instrument back-this instrument is paid in full

Honestly, I would have rated them less that a 1 star, but the system would not let me. Do not do business with Music and Arts. There customer service is horrible. They do not return calls, and make you wait on hold for an hour to speak with a representative. In my case, I had a service plan that was paid for in advance. Yet, they sent me to collections for a bill that was already paid for. I had contacted them 3 times and waited on hold each time and was always reassured that the issue was corrected, but still sent to collections. If you need a instrument service plan, use another company.

Fantastic staff! Alexa, Steven, Chris and Deshawn (I forgot how to spell his name) are very kind and knowledgeable. If you have any problems they are easy to talk to and will do there best to fix it. The teachers are awesome as well. They are professionals.They truly want to help you advance and have reasonable prices!😁 Once you join and start talking its honestly like joing a family. If youre looking for a voice and or piano teacher Charles is AMAZING and deserves a shoutout. He truly cares about you and not only teaches great BUT listens. The store is always nice and neat. Sooo 5/5 for the place 10/10 for the people. 👌🏾

Rented a trumpet and they put down that I rented a flute. Once I returned it they continued to take money out of my bank account 😞horrible service!!

Its. Awesome

Great teachers!

Nice place

Just looking

Very good

All you need