Brand new, state of the art, technical training facility.

My wife has had her 2020 Subaru Legacy for a year. It has been in the shop at least 10 times for severe electrical and safety issues. I contacted Subaru of America on 12-30 to file a complaint. I spoke to my case manager a couple of times and then was told my case was being escalated to a supervisor on 1-11-2021 and I would that they would call me by COB that day. I left voicemails with my initial case manager a week later as I had not heard from my escalation representative. On 1-27-2021, we were sent an email message that our case was transferred to another Subaru of America representative. On 1-28-2021 I left a voicemail for the new rep. On 1-29-2021 I left another voicemail for the new rep. I called in today and spoke to a different rep about my case only to be told that the senior representative had been calling and leaving me messages. The irony of that is my voicemail is full and none of my personal call logs or phone bills show a number that belongs to Subaru of America. On 1-30-2021 I filed a BBB complaint due to the multiple electrical issues including pinched wires that shorted out her eye-sight system, windows that wont come back up after they are pushed down (faulty door wiring) and multiple infotainment issues of it freezing or shutting off during mid navigation which then requires the driver to take their eyes off the road. These all might seem minor but they all add up to MAJOR electrical issues since she took delivery of the car. I was told a supervisor would be calling me back this coming Monday but I have been ghosted so far and am not confident that the a follow-up call will come in Monday. This is my wifes 3rd legacy in 5 years, and her first ever new car, - she puts about 100K on them at least, but it will be her last. It is currently in the shop, again, and has been there for about 2 weeks so far this time.Also, she had a rattle in her that turned out to be her drivers side - side curtain airbag hadnt been torqued down correctly at the factory. If that were to have gone off in an accident it could have become flying shrapnel as the force of it deploying could rip the bolts from the frame. This is EXTREMELY alarming for an auto manufacturer who spends millions on their safety ad campaigns. This is not a vehicle I would pass down to any of my family members.#subaruofamerica #neveragain #lemonlaw #worstcarever #noloveforsubaru #BrandonTomesSubaru

Our family has had 4 Subarus so far. After 107,000 miles on my Crosstrek, the driver seat started falling apart. The dealer said it was an $800 fix. Weve been loyal customers there, so I asked if there was anything they could do to help. There was not. But they gave me the number to Subaru of America. I called, spoke to a good, professional agent and told him my situation. Within 2 hours (I was expecting a day or two), I got a call from someone higher up the chain - they would comp the seat and the labor, even though my vehicle was way past warrantee. I could not be happier with what they did for me, and how they went about it.

You can’t make this up. I sent in my car for scheduled maintenance two days before my last payment. On the day I made my last payment they called and told me I needed a new motor. This car had 113,000 toad miles on it since I travel for a living and a big reason I bought a Subaru. Apparently Subaru has an oil consumption problem that I was not aware of and even though I had all my scheduled maintenance done with their most reputable service department Sewell. They want me to pay $2500 towards a new engine and telling me that’s the best deal and how grateful I should be. Besides owning a restaurant and not being able to operate it, I now have to find money to fix a five year old car that is advertised as a generational car with the best resale and I bought it and serviced it at the most advertised dealership Sewell on how great they take care of their customers. A five year old Subaru Outback with perfect maintenance records needs a new engine and I have to come out of pocket does not make sense. Not to mention the known problem with this Vehicle that was never mentioned to me and allowed me to address before my warranty ran out a few months ago. Would have loved at least the opportunity to purchase an extended warranty.

Unbelievable facility!! I have spent many priceless hours inside the classrooms here, learning valuable information from some of the most knowledgeable people Ive ever met. Subaru has spared no expense with this modern, fully loaded training center.

Dont waste your time on buying a Subaru! I bought a brand new 2019 Subaru Outback Limited Oct 26th, by Nov 16th the radio unit was dead. They ordered a new one, stated its a known problem but really dont seem to care. I commute 1 1/2 hours each way, its been awful! The worst part is Subaru of America customer service, they do not return calls, just give you lip service. Very poorly managed. This is the 1st car I have ever regretted buying. UGH

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Whats not to love about Subaru...

Very unpredictable people