I asked if masks were required since their sign outside stated such and when I walked in I saw two I individuals were not wearing any. When I asked the worker she responded to me with an attitude, sir you can wear one or not it’s up to you. I responded why do you have a sign outside not stating that she responded it’s our company.No wonder they have a low rating. Maybe they should hire more polite professional sales people!

Roy in printing hooked me up! As a real estate broker, I called and e-mailed him a document and he had it ready as I walked in the door in less than an hour. Fantastic. We put it on card stock and looked amazing. However had to go elsewhere to get it cut as wasnt formatted for the machine they had. Might want to get a folding machine too! Great service.

I dont know what is up with this place but every time I come here and its not just one employee, it is every single employee there act like that hate there life, job and are completely miserable. I wish I could say im exaggerating but Im not, it is the truth

Good customer service. Very helpful & welcoming. Fast & timely printing. Definitely recommend having your printing done here

Was about to leave because the product I wanted was cheaper elsewhere.But the two African Americans ladies at the front informed me that they priced match other stores. Cool so I got my product there and the other stores price.

Tori in the Printing Center is a ROCKSTAR! Words cannot describe my appreciation that I have for her and the steps she took to support my last-minute printing needs. I went to the store about two weeks ago when I realized that the quality of my home color printer was failing. I rushed to the store in hopes that I could print the materials I needed for an interview. Tori, without skipping a beat, found a quick solution to support my print job despite being in the middle of a large order. While our interaction was no more that 15 minutes, I am forever grateful to Tori for being people-centered and solutions oriented.

I purchased a wireless keyboard and mouse combo. It turned out not to be as expected. Literally less than 24 hours later, I went to return it and was told I couldnt because of COVID-19 safety measures. To add, this was not disclosed when I purchased the product. In addition, the first associate who directed me to the cashier to attempt a return did not have on a mask. The likelihood of catching coronavirus from him was much greater than me passing it along on a keyboard that could EASILY be disinfected. Keep your little money. Ill shop elsewhere here on out. Oh, and Best Buy gladly takes returns of keyboards :-).

It was an Okay experience,

Michael the technician did a great job trying to help me with my new computer in my office 365

Ok Yall I like this store I always need something printed they are quick and friendly. Im planning a wedding and needed bins 🤦🏾‍♀️ I got 27 no complaints. The manager was on point when I didnt know what I was looking for & They took my stuff out and put in my car🥰 .

Wow, really horrible customer service. I stood at the printing counter for over 5 minutes as (employees) Gabby and Jeff looked up at me five to six times and uttered not a single word or acknowledgement that I was even standing there. Three to four other people started standing by the register and Gabby decided to help them first even though I was next in line.I had to go find the manager Mike, who saved the day. He asked what I needed and helped me, and thank me.GABY- you need major customer service training.JEFF- you smirking at me and purposely not acknowledging or helping me was disgusting, you definitely need customer service training!I WONT BE BACK!!!

I came here after reading a few reviews that the people in the print department are heroes.Its true.I came in late Saturday morning needing same-day printing and folding. They had 200 flyers and 300 tri-folded brochures ready for pick-up in less than 2 hours.They arent the most beautiful prints Ive ever had, but they look darn good. There was only one mis-print in the whole batch.Most importantly, they were done lickety-split at a fantastic rate with cheerful, professional service.

Terrible customer service, super slow and don’t get your covid19 vaccinations cards laminated here it would mess it up! Got to staples for better service! Office max office depot if you want to follow the leader and jump on the covid19 bandwagon just say so. They didn’t want to laminate the card but staples had no issues with living up to their offer.

I was driving by on feb 24 th and the store offers printing services I was acknowledged in a minute and been given instructions on where to email my documents. After I did the person instead of helping me he went ahead and helped another person . When I approached him and said excuse me he ignored me completely like I don’t matter ( isn’t it first come first get served ) after he saw that I went to the self printing he asked if I needed his help which I explained to him he didn’t bother while I was waiting for his assistance and skipped me to help another person ignored my complaint to him and being rude asking do you want me to help u like what I have said doesn’t matter sent me to the register where I told the cashier that they have a promotion of 15 % on printing of a 20 dollar value or more she asked where did I see the sign cause she doesn’t know I went and took a copy of the sign yet she still asked if I have. A code the sign did not state a code is like she has no clue and at the end I just wanted to go paid the full balance I just wanted to leave horrible experience and when I demanded a business card she said she doesn’t have any and that I should go back to printing area and get one if I like , followed by the printing people are not here we are not reliable and when I asked about the store manager she said it’s the person who printed my documents denying me the business card and that’s is that horrible customer experience very slow and impolite lack of experience (don’t know what promotions they have got) and fully ignored ( 7:00pm)

Huge even for a office supply store. Found what I needed and was out in a flash. Plenty of parking and close to Target and Petsmart.

I buy some of my contracts her great service and always in stock love the convenience

Wasted my time even going that far when Walmart and Staples closer. Terrible customer assistance.

I greatly appreciate Roy and the rest of the team in the copy and print department. They are organized and efficient, even when it gets really busy.

I get things printed here pretty often. I have always had outstanding customer service at the print desk- they are very patient with me and help try to get all my requests done quickly. Thank you!

Been visiting this store for over 8 years..Customer service is always been Great.

Do not get any of your office supplies from here— Jeff the manager was very rude and kicked me out of the store for asking questions politely. Buy from Amazon!!

I have been to this location multiple times. They go above and beyond in customer service. I have been so impressed with their knowledge and helpfulness. Printing services were especially amazing and very quick even when they are busy. Great location!

Called in for information and the staff was amazing. It is unfortunately rare nowadays to experience great customer service, let alone over the phone....but the team at this location NAILED IT! Thank you for making doing business with you easy.

I was looking for office furniture. They had a high selection of chairs. Tested several out and found one at a great price. Customer service was good. They pulled the wrong color chair for me and I didnt notice till I got home so I had to go back and get the correct one. Thats way I subtracted one star.

Incredibly slow service, took an employee 15mins just to ask me If I needed help while standing at the counter. Then was sent to another counter, that no one is at. Still standing here...

Whitney was very helpful in assisting me with my purchase. Thank you!follow me on ig:the_coolest_fan

I went in to exchange an item purchased earlier, please understand I shop at this location all the time because it is the closest to me , however there was a shift change and the gentleman I left my item with was gone, but the manager on duty was still there not to mention he acknowledged me when I entered the store, needless to say the nice young lady at the register asked for his assistance and he found the item in a pile of other things, but very rudely stated I thought you were returning the item sir, you need to make up your mind..poor characteristics of store manager . I will be taking my business elsewhere.

My order of business cards had to be sent out since they were double-sided. Matt assisted and made sure there were no white edges. When the order arrived in the store, both sides had white edges. I didnt even need to ask--Matt went above and beyond and contacted the regional print facility to make sure I got a new order at no cost. I come here regularly and the entire staff is always so helpful, but this time definitely deserves a mention. Give the whole print staff a raise!

I had a last minute presentation I needed printed before catching a flight the next morning and Roy Guerrero stayed late to finish my printing project. Superior customer service! Ill be back to have all my presentations printed, next time with more notice! Thanks Roy, I owe you a Whataburger!

Came in last minute with big print job. Roy and crew were SO nice and accommodating. I will be using them again!

Nice and clean. Employees are very helpful and presentable. I couldnt find what I was looking for (Time Clock) at an affordable price. I found one on Amazon that is much much cheaper and thats that. Sorry Office Max.

I have visited this location several times for printing services, each time Keith has helped me out! He has done a terrific job and definitely went above and beyond with his recommendations not only for myself but also for the other customers that were in the store. I would recommend seeing Keith for your printing needs at this location!

One stop shop for EVERYTHING office. Everyone is super knowledgeable. You ask for a random piece of whatever and within seconds of digging in their memory they tell you the EXACT aisle & shelf spot. Totally cut my trip short as quickly as I was in/out.

Over a decade I’ve been coming into the same OfficeMax for everything from school supplies, science project supplies as well as office supplies for our tax season. It’s always friendly it’s always nice everyone here is always quite helpful. There’s always a greeting for the smiles thanks OfficeMaxAnd thanks Mr. KB who checked me out this morning helpful and friendly as always

Had to make a return today. Im guessing it was the manager that was helping me was rude AF. Older black dude in glasses. Wont be surprised when this place goes out of business.

Bruce is amazing! Helped me out with a printer issue super fast. I will always shop here for office supplies because of his expert customer service!

Office Max is the best because of its staff Derrick (who is a computer technician at counter, he is a nice black gentleman) is the best. He helps me to understand what computer may fit my needs, what was the best value that the office max was offering. I bought the computer. I am very impressed with his knowledge and eagerness of helping customers.His service makes me want to return to Office Max to buy more things in future. I recommend this store, especially Derrick, this awesome employee of Office Max.

The customer service was top notch. I was looking for a hard to find cable for my phone and they were sold out. However, the salesman informed me of the instock date and if I needed it sooner, I could order it online and pick it up the next day. I highly recommend this location.

Awesome customer service! Jessica was very helpful in finding us the printer we wanted. All the questions we had were answered very thoroughly.

Only went in to print something and ROY was so enthusiastic and helpful and nice.

OMG Roy was the BEST! He was very helpful, I went to Office Depot after FedEx was unhelpful...but Roy saves the day! Thank you Roy!! I will never go anywhere else!

Really dont leaving bad reviews. I do everything I can to avoid it. This will actually be my first 1 star I have ever given. I went to office Max to get simple print job done. The guy working the print station was very unwilling to print my job. Funny thing he was very willing to go above and beyond for the white lady that was trying get her print cut for free. I felt very discriminated against. Maybe it wasnt because of the color of my skin. Im going to chalk this one up to that she was dressed in business attire and I came in in my workout clothes. #Classism Nevertheless Im a business owner. I did feel VERY discriminated against. I believe in great customer service.Shout outStore 6165

If you need to print, DONT come here. The line is always a half hour long and theres only one staff person who can do it. Theres never enough staff in the whole store and their selection of products is weak.

I received poor customer service today. I requested some paper samples of resume, parchment, and linen for a project to compare before purchasing an entire sheaf. This was refused saying they could only provide one sample unless the other paper types were needed for a specific job. I said that I would pay for 5 black and white prints of nothing on each paper type in order to have the samples. The answer was a flat no from the manager through the ear phone and the manager would not come speak with me in person. The employee said they were very busy and did not have time for my request. There were about five customers in the entire store. I considered this very dismissive and rude. The experience was off putting as a whole. I hope that the ownership considers that future business is built on customer service, not simply having products in a building for sale. I offer two stars rather than one for the fact that the employee gave me a sample of one of the three requested paper types free of charge, in order to get me to leave.

Office Max has fell off a lot. Service.Suck. Bad

Terrible service, Extreme lack of inventory, the few employees they do have working act like they extremely hate their job and wish they weren’t there as well as you weren’t there. Nearly every time I have been to this store I have left empty-handed and going to a different store to buy my product or get my job done. Save yourself the struggle and torment and just go somewhere else. Easy as that.

Doing business with this chain is always a nightmare. And dont bother contacting customer service. Incompetent

I get all of my office supplies from here. They are always ready and willing to help me find whatever I need. Five stars!

Wanted to thank the people from the corporate office and Mike the manager for fixing a snafoo for me in short order and with positive attitudes. Thanks guys for restoring my faith in customer service. Carol A. Wilson - Fitnz 360, Dallas, Tx

Do NOT take your pics to be printed hear by Keith. I took an 8GB memory card to have the last few printed.. He pulled up my pics and they all showed on his screen.. A few clicked later... Keith some how lost all 1500+ pics I had stored and refused to take responsibility. Completely denied it was anything he did. pics were on there when he first opened them.. Then they were all gone.. Keith.. It WAS something u did!! My youngest Childs whole first year.. Gone!!

Items on my receipt that I didnt buy. How did they get on there. Will see if I have a problem in the morning getting my money back for these items. 6 items in all. Thats crazy.

Aaron in the services center was awesome!! I had multiple little jobs and he was so helpful and never complained! He helped me find products and was patient with my indecisiveness! Great experience!

Customer service was outstanding. However their inventory was lacking. Went to get 3 items, only one of which did they have.

I want to thank Keith Fondón for the wonderful customer service. I highly recommend going there for any printing jobs.

I shop across a few of the OfficeMax/Office Depot and can say that the staff is always helpful, and willing to help. Im a bit of a nerd, so I like going there and looking at all the little office stuff...

They did not have in stock what I wanted, but rather than just try to make the sale by ordering it from the warehouse, he looked up online if I could get a better deal elsewhere (laptop charger with adapters).Excellent customer service and I also have a great product for a great price.

The employees were especially in the ice and was willing to work with us on what we needed done they were able to explain everything that we had to do love the customer service I would recommend this place and go back

Bruce was awesome. Thank you for the great customer service.

It was good need to invest in training there people on there equipment

The several salespeople that I interacted with were both friendly and helpful.

I want to give thanks to Bruce and the crew at OD in Dallas (Haskell), they are super helpful and nice. I had an issue with an order I had placed online. Admittedly, the error was my own fault but knew it wouldnt be difficult to correct with the help of the right associate. I attempted to resolve my issue using the 800 customer service number on the website. A lady answered (I was unable to catch her name) but after about half an hour of repeating my story, it was clear I was not going to get the help I needed. I requested to speak to another agent. I was put on hold for about 5 minutes and then the line disconnected. I decided to contact the store directly where my order was ready to see if I could get some assistance there. Tbh, I wasnt looking forward to calling the store. I was expecting the phone to ring a dozen times, get transferred or hung up on or get stuck with some complacent worker drone whos really not going to help. But to my pleasant surprise, the phone was answered on the 2nd ring, the gentleman who answered (John, if I recall correctly) was very polite and attentive. I told him my story and he assured me that his manager could get my order corrected. He put me on hold, was on hold for less than a minute and someone picked up my phone to insure I was being helped! That was awesome! I explained I was on hold for a manager and she put me back in hold and a handful of seconds later Bruce answered the phone. I explained what happened and he was able to help me. He even went above and beyond and shipped my order directly to me. Even went the extra mile. This experience positively exceeded all my expectations. I am truly impressed by the fast and efficient customer service I recieved today from Bruce and his crew. Thank you

Great shop with a great service!

This facility needs to train their cashiers better...nobody wants to wait in line simply because of poor training.

This location is always very organized and usually has all of the retail supplies I need for my business.

Not so bad. Has had what Ive been looking for each time I go.

I went in to mail a few items. The clerk at copy/postal desk didn’t bother to acknowledge me for several minutes. Her attire was very unprofessional, with her butt hanging out of her jeans and shirt pulled tight and pulled up mid-way to her back. I didn’t think she was an employee. When she asked me what I wanted and I told her, she said “we ain’t no post office”. She told me to go to a post office to mail my stuff (one of my items was a Fedex package and their signs show they are a Fedex drop off location - but she didn’t want to be bothered). I asked where a post office was. She said “Greenville”. I asked if she could tell me how to get there. She said “get on the highway and exit Greenville”. I said “is it right there or do I have to turn left/right?” She let out a sigh, obviously pissed at being disrupted. She got on her headset and asked where the nearest post office was. I said “or just a mail drop off - I’m just trying to send this Fedex and mail a payment to irs.” She came back a minute later saying “oak lawn and cedar springs - but it’s too late. They closed at 3:30”. I reminder her I was just sending mail that was ready to go, as I am looking at Fedex scales, computer and signs showing Fedex drop off. She said “ you can’t mail that stuff today anywhere round here.”Of course, the post office doesn’t take Fedex packages and dropping off a letter is available anytime at the post office. It turns out there are a number of us mail drop offs and Fedex drop off locations in this area (including this location, that should always take Fedex). She just couldn’t be bothered, so it’s likely I will not bother shopping here most of the time - a pity considering how close they are to my home.

The service is fine the problem is theres only one person on the entire floor helping out. Shame.

Large store, but merchandise is spread out, as o they dont have a full inventory. employees are not yoo helpful or eager to assist.

Great customer service and everything looks clean and new. Managed to miss back to school rush.

Clean, well organized with very helpful staff

If youre looking for assistance on the sales floor, dont come here.

Competent service in document processing.

Well stocked and kind, helpful employees.

I needed to pick up some headsets checked online they had them in stock. I drove over there picked them up checked out was back on my way in minutes everyone I encountered was extremely friendly and courteous and I got in and out with no trouble at all

Misplaced ink. Went to Office Max for more supplies. There was plenty on the shelf. Bought Tul gel pens, too. Stop by.

How do you have no stamps

Very nice and friendly

They helped me until I found my products even though it was closing time

Out of oder on men room so they dont have to clean

Excellent staff.

Fast service.

Got an aluminum clip board that was suppose to be $32.99 for .01¢. Thank you.

Its just OK, its not as well stocked as the bigger Name stores.

Good service

It is an ok office max.

You can buy office supplies here

Horrible customer service!

I like office max more than the others

Absent staff and lacking stock staff makes it difficult to shop here. Mid day on a weekday, only saw one associate. 30+ minutes to checkout.

All the office supplies you need

Good service

Excellent service!!!

Its ok.

Very convenient

I office there !!! Lov Jeff !!!!

Super helpful staff!!!

Great!

Get in and out.

;)

Well place to do certain purchases.