Dr Majumder was wonderful. She was attentive and caring. She answered all my questions without making me feel rushed or that my questions were stupid. She took the time to ease my fears and anxiety. Great bedside manner! I would recommend her to my friends and family.

Strictly for the ER the customer service there is horrible! If people are sick they definitely don’t expect to be mocked or talked to with a attitude! I wish I had the females name but OF course she didn’t provide itI called at 6:52 on Monday 10/11 whoever is answering for ER needs another lesson in sympathy!!!

Congrats to ut southwestern on making Magnet AGAIN!!

Great Hospital and staff. We have to drive 3 hours to get here but it is worth it.

This place is very clean, and exceptionally organized for providing the third COVID-19 vaccine booster shot. It took only about 5 minutes to get in the elevator because they only allowed two people on at the same time. Thats for the protection of patients as well as staff. I think that was a good move. Plus once I went up to the 9th floor to get my inoculation it took only a matter of 2 minutes to get that booster shot injected into my arm. Pretty painless also, which is good. And then I had to wait the typical 15 minute period in the waiting area before I was able to leave. This was self-monitored so I can assume that most everybody did take just 15 more minutes out of their day to make sure that they did this right in case they had a bad reaction to the vaccine booster. I am very impressed with this place. UT Southwestern is a great great hospital! Each visit I am more and more impressed. Thank you UT Southwestern!

Been urgently trying to get an appointment for Dr Knowlton for 3 weeks. Called, sent emails, sent messages on their site, nothing. One operator kept insisting she’s not a dietitian despite the fact that their own website states otherwise. Then another one called and wouldn’t talk to me. I heard her having a conversation with someone else with me on the phone. Then with my 3rd reminder, I got a link to their portal with absolutely nothing on it.If this is how they operate, it’s probably a good thing they never got back to me.

I love this hospital I recommend 10/10. I had gallstones all my pregnancy parkland didn’t do anything multiple visits even after baby was born and still didn’t do anything. I went once to southwestern next morning I had surgery! I love the hospitality and the way they treated me. Thank y’all so much. If anything happens I recommend myself and my daughter coming here so doubt.

I had surgery here and it was the WORST experience of my life! A resident doctor intubated me and injured me. To make matters worse, the head anesthesiologist wouldnt tell me who intubated and caused the neglect.I woke up feeling the worst Ive ever felt in my life and Ive had surgeries before. Had I not noticed what theyd done to me before I left, they would have denied everything.Patient Assistance hasnt helped. The Legal Dept for the UT system wants my medical records to better address the claim. They have them and refused any more beyond that day. They are not going to pick apart anything to get out of being responsible and accountable for their employees negligent actions!Being a healthcare worker, if they can do this to me, theyll do it to everyone. I will NEVER go back there for any surgical procedure. EVER. It was so bad, I cant bring myself to even step foot in that place.And billing... Warning. Make sure to request a detailed one. They over-billed me by thousands! I filed a fraud complaint with my insurance. I have a State complaint filed. The medical board is next.Negative stars if I could give it.

Dr. Reznik (Cardiothoracic surgeon) is honest, trustworthy, takes his time, great at explaining and goes the extra mile for his patients. I highly recommend him.

The admissions, and the nursing staff, were fantastic! Very professional and very good caregivers. Okay lets go to the waiting room. In my lifetime I have not never gone to an emergency room and wind up sitting in a waiting room armpit to armpit with other patients. Its always been you get checked in replace you in a examination room and a doctor shows up. Im still trying to process the logic behind the way they do things. There were a total of 27 patients all waiting to see a doctor or an ER doctor. I arrived at 11 a.m. and I left at 7:30 p.m. and not once was I told by anyone that a doctor will see you shortly. For the ratings that this hospital has needs to be re-evaluated. After walking out without being discharged by a doctor because I could not see a doctor. And because there were no doctors. I got better care at care now. Sad but so true. This Hospital or should I say the hospitals emergency room care is not what its made out to be. You get better care at Methodist Hospital, or Baylor Hospital. They know how to take care of patients

Dr. Riekena is the most arrogant emergency doctor I have ever met. Disgusting behavior and general lack of care for his patients. I don’t know if he was having a bad day, but nobody should be treated like that. Imagine acting like a high school bully in the emergency room. Absolutely abhorrent. Dr. Riekena, I hope you go get some therapy for whatever issues you are dealing with.

Lekita doesnt know cost of basic, services transferred me to another number. 2nd # doesnt know basic med. Test cost, hope participated in organized stalking and transferred me to ambulance and psychology line. Pay 6 mill. Restitution immediately or u get sued. F u all.

I have been here twice in the last 2 years during Covid with my family member going through cancer and having tumors removed or hernia surgery. They are by far the best surgery hospital I have ever been to. They really care about the patients and their family. They keep the family updated hourly, waiting area comfortable, location is great, and the staff is the best. I will always refer others here. Thanks UTSW

I was in UTSouthwestern Medical Center August 11 to August 25,2021) I admitted to this hospital through the Emergency Room. Goyal, Vatsala MD and Stone, Langdon MD were kind, courteous and responsible I my treatment of COVID19 and pneumonia respectively. I am very grateful to both of them for everything they did for me. They are the “Best Doctors” . The hospital should feel proud of having them as part of its medical team. Congratulations!!

Got a disturbing call from my sister that the nurse who was originally taking care of her wasn’t on time for her meds, and he wasnt too pleasant when she asked for small thing. I made a phone call and Rochelle turned that right around. She made sure my sister got the service she needed and even stayed after her shift to make sure everything was done. JUST WOW!! Kudos to you, Rochelle. We need more nurses out there like you. God bless!

What is the secret to getting a call back? i switched my PCP to the UTSW and I need an MRI and Neuro Appt, I Have referrals for both but no one will call back.

UTSouthwestern has the best staff.Dr. Awosemusi and her team exceed my expectations. She’s the best of the best.Dr. Atluri and her team is amazing! Very friendly and caring.Thank you for all that you do!

Update: I was able to schedule my second vaccine pretty easily once more appointments were released (and there were a lot released), I just think UT couldve done a better job at communicating the process.Warning for those getting a vaccine here: you will not be allowed to schedule your second vaccine until two weeks after your first. Once you do get a link to schedule, there are no doses reserved for people getting their second vaccine; you have to wait for dates to open up just like everyone else. If you call, you will just be told to keep checking to see IF more dates open up/get posted. Such a waste of vaccines when youre not guaranteed (and prevented from scheduling) a second one.

By far the worst hospital staff when it comes to scheduling a new patient appointment. I have been calling and calling to reach ANYBODY for the past 3 months. Today I finally reached an operator only to find out I needed to be transferred to the “new patient appointment specialist” and I was on hold for 40 mins, of course I hung up. This is insane! I even tried to schedule a new patient appointment online by email and here I am 3 months later and nobody has sent me an email about it. Unless you have to I WOULD NOT go here for care. There should be a button for no stars because that is exactly what they deserve!!

Horrible I was lied to.I was told by the clinic that the blood draw at the hospital is the same price as quest diagnostics. Later I received a bill for 1300 dollars. We I called the hospital billing department they said this happens all the time. Maybe they should educate there staff so they arent lying. Shame on you.

This is the most amazing place to be taken care of! From the Doctors to the Nurses to the Aides and everyone who works here, the caring and professionalism is wonderful!! Thanks to my cardiologist Michael Luna, Dr Pirolli & Dr Garza: the best Doctors in the world! They truly care and treat you so good, it makes you feel so comfortable! I would recommend them to everyone!!

Dr. Sitaram Chilakamarry is simply amazing! I give him 10 stars. He performed a miraculous surgery for me. His bedside manner is attentive, kind and caring. Second to none, he is the best and I highly recommend his care.

The gate keeping to get an appointment with some of these doctors is absolutely bonkers and insane. Having to call the appointment line, then be told my current doctor has to send 3 years worth of charting and a formal referral letter (even though my insurance does not require this) and then the doctor will decide if they can take me. Then I get a call the doctor will not see me and the person they offer instead does not address all of my clinical needs. And I have to seriously push back on the fact that they should know this considering the insane amount of information they need prior to even getting an appointment. Hopefully the actual doctors I do wind up with there are worth it. 3 stars instead of 1 simply due to the reputation for excellence for the actual providers. What an insane and unnecessarily difficult process.

Have hart and lung disease. I was in a wheelchair and was given 3 months to live. That was 5 years ago. I am very active and feel well. I owe my life to these doctors and facility.

People have complained about the long wait in the Emergency Room. This is pretty common among most Teaching Hospitals and Country Hospitals because they normally take the life threatening trauma cases first. However, the reason I gave it a 5 Star is because I came here as an out patient to have some procedures and the service was excellent. Surgeons and Staff were very nice and friendly

I cannot believe any organization could be as lackidaisical about their customer service as this bunch of bozos.Waiting on line for an hour only to be cut off is beyond the pale of any manners.I received a call telling me I could schedule an appointment. Then message said to leave phone number for a callback. I did this. Approximately 4 hours later my phone rang. I was elated until I picked up the phone and heard nothing. I waited 10 minutes. No response. THIS IS MY 3RD EXPERIENCE OF THE SAME THING.

Great staff and hospital. Came here once and if I need to come back, will definitely come here.

I went in for a cash pay EEG and was told it would be $188 dollars. I was going to pay right then but they said they would bill me. A few weeks later there billing calls me and says it’s going to be $500 and something dollars. Do not do your imaging here they tell you one thing and then charge you another. They don’t back what they say either. Horrible experience

UTSW saved my life! I am a pediatric congenital heart defect to adult. The doctors are wonderful! My doctor is the first doc in a long time that actually listened and ask questions. I have been a patient since 2012 and will continue to do so until I cant.

I am so disappointed. It seems like since the pandemic, the quality of care and professionalism has been lost! I had a plastic surgeon refused to see me because of $150. After 6 surgeries through UTSW in the past 3 years, $150 is menial. My refusal was not about not being able to pay, but the principal. It was an appt in January and I had already paid $4K. I had another $4 estimate for a different procedure. My max out of pocket is only $6350 - which I explained to 2 different people. I thought when they would discuss with the plastic surgeon this would be resolved. However, he instructed them to reschedule because if was not an emergency. The plastic surgery follow up was based on breast reconstruction from cancer. If the surgeon or anyone on his staff or their families had the results I see daily, Im quite sure they would think differently. My appt was in January and to date, no one from his office has contacted me. To make matters worse, there seems to be a very high turnover in doctors. I had another appt with the other surgeons office. The doctor I was originally scheduled to see has left. My appt time was changed. When I arrived, they told me I had missed my appt and would have to reschedule. UTSW is 30 miles from my house. This is not the 1st time there was a scheduling issue and their nonchalant attitude is very concerning. Some of the staff does not appear to take into consideration the emotional state a patient may be experiencing - whether physically or mentally. Based on my recent experiences, at this time, I CANNOT recommend UTSW.

Your new patient appointment scheduling system is unacceptable and needs to be properly staffed. I have waited on hour long holds multiple times only to be told they must call me back. It’s been impossible to set up a new patient appointment. Going on 3 weeks now and over 20 plus calls and tries! Please work on making this easier.

I am a RN living with metastatic breast cancer since 2013. Last week on june 6th I went to UTSW ER for my continued head pain. This was my 3rd ER visit in that week. I thought I was dying. They immediately did a brain MRI and CT scan. Because they cared....I am alive. The whole hospital took such great care of me. I was there a whole week. I was on the neurosurgical floor. They took excellent care of me. I am humbled they listened to me. Just a few days before I had went to a big hospital ER in Dallas. My head pain was so bad...I think they thought I was a drug seeker. The other hospital told me there was nothing else they could do for me...I would be dead if not for UTSW.

Very unprofessional staff would not recommend this to even my worst enemies

Dr.Jeffery M.Tessier, MD Clinical chief of infectious diseases, Is my Doctor an wow what a sweet caring Doctor he is..His team of awesome Doctors saved my arm and my life, Thank you so much 🙏

These people never answer my calls impossible to contact the neurology dept. While my wife is suffering from dementia.Just listened to elevator music for one hour. If you dont believe me try calling them yourself !!!!!!! good luck

This is the best hospital facility in the metroplex. It’s clean, the staff friendly and knowledgeable and most importantly safe. They take good care of their patients. Thanks to everyone in the ED for taking such good care of my mom.

Horrible experience!!!! While in the ER my Iphone and 500$ cash were taken by a nurse and tech to be stored and was given a gown. A few hours later as I was being moved to a bed upstairs I was informed that my belongings had been STOLEN. You and your items are NOT safe in their care. They will not show any empathy and the Legal Team will tell you they are not responsible due to Tort law. Even after the police issue a warrant for their thief it took a month to find this out. Crooks covering for crooks. NO ONE was sympathetic. DO NOT TAKE ANY MONEY OR VALUABLE ITEMS INTO THIS HOSPITAL!!!!!

Making appointments at UT is beyond frustrating. Waiting months for in person appointment due to concerns we’re seeing after an ER visit. Don’t trust a video chat to be adequate. Appointment canceled 1/11/21 (2 days prior) to appointment set 11/12/20. Appointment error blamed on staff mistake. Now we must wait until 3/21. Appointment clerk thought video chat would be ok. I explicitly requested an in person appointment in 11/20. We canceled previous appointment because it was video chat. Ugh!

Long story short, my Stepfather died in this hospital from COVID. Most of the staffers were nice, but there were some that were absolutely rude or have no care for patients. There were multiple incidents where it took forever to get the attention needed. And there were multiple incidents that their medical decisions were questionable which may have caused to my stepfathers death. If you want proper life threatening care, dont go here.

I’m so happy that they were willing to accept my daughter for heart surgery. Many hospitals rejected helping my daughter because she has trisomy 18. In the medical world, there is a controversy of whether to do or not do a heart surgery for babies with trisomy 18. But thank you Dr. Jake Jaquiss for being thoughtful of her life.

This is the best hospital i have ever been to, they have great and very kind workers. They are also very good at knowing whats up with you and what they need to do to cure you. I love this hospital so much!

Nurses yell at patients charge nurses refuse to talk to patients

This is purely due to the absolutely horrendous system UTSW has for trying to make an appointment. You are on hold for upwards of 20 minutes or more (I hung up after that and yes, I tried multiple times over the course of a week) and even though the various new patient appointment online forms say that you will be contacted within one business day, I did not start receiving automated calls about making an appointment until a week later. The automated calls simply tell you to stay on the line which then routes you back to the main switchboard where you are placed on hold seemingly forever.Youre a busy center, I get that - but to honestly expect people to stay on hold trying to make an appointment for that length of time and to seemingly ignore online appointment requests in this day and age is inexcusable. Its unfortunate that I wasnt given an opportunity to actually interact with any of your live employees to make up for this. I hope if I ever show up in your ER I receive more expeditious attention and care than I received from your appointment systems.

UTSOUTHWESTERN is doing a phenomenal job of providing covid vaccines to their patients. The process is very refined, very easy to navigate. We have already had our two doses. Their covid-19 website is very informative! I only hope they can open to non-patients soon. I have many friends waiting to get vaccine. My husband and I are so fortunate to get our medical care at such an outstanding medical center.

Anastesia team not so good with intubation and bed side manner.

Very unprofessional with pt care would not recommend this hospital or clinics to anyone

UTSW is giving Covid-19 vaccines to people younger than 65 without preexisting conditions. They have too many vaccines and want to get rid of them? Shame.

The staff is so friendly and helpful. Our oncology team put us at ease and have provided excellent care.

Daniel Hsu of Emergency Medicine is in Mexico right now at Circuit Parties and on sating apps - pleasure ensure he quarantines before returning to work

Dont go, because they will mess up your bills.

The intake and referral process is an absolute shame. After multiple fax attempts from my PCP, I was told they are several weeks behind in handling the faxes received. I should call my PCP and find out the time and date the fax was sent, and the number of pages faxed, so they could search their database. I did so then waited several weeks, and still no call. I called back to follow up. They received my referral but I was told I couldnt schedule with the Doctor I was requesting because my PCP didnt write the Doctors name on the referral sheet. So back to square one. I drove to my PCP to see what was written on the referral- Yep, clear as day Dr. Asra Kermani. I work in healthcare and this customer service is disheartening. Based on my experience with UT Southwestern, save your time and energy and avoid this headache or know what to expect.

So Im going in to get a pain management shot and I have to be tested for covid to protect their staff. I can go to the hospital and see the front desk, the doctor, all of the nurses, without a covid test for my consultation, but I cant get a shot without a covid test because its a procedure. Please let me know why this makes sense. Its a shot, not surgery. To be fair, I had a similar shot in November and a sinuplasty in December without getting a covid test (not at UT). I think I have a higher personal risk of getting Covid by going in and getting tested for Covid with a 1000 of my closest friends vs giving any of the staff Covid during my shot when I am symptom free. An extra trip in public for what purpose....oh wait, to contract Covid! The doctors see thousands of patients each week without covid test, why should a procedure be any different than any other visit? Wait, theres $$ to be made since I can *only* be tested at the hospital. No thanks!

PrestonPlayz wife used to work here

Care is great. Billing not so much.

Meh... I’m a new patient from another state. My first MS clinic has set the bar extremely high. My referral to UT took four times of faxing and mailing until someone called me to setup a first time visit. The customer service team never seems coordinated, attentive and can’t seem to spell or listen. I haven’t even had my first appointment yet and already headache and run around. Get it together. Your dealing in the business of life. Your standards need to be higher

Patient care is excellent. However, visiting family has to wait outside in the heat, bad atmospheric conditions (Africa dust), over 65 with geriatric conditions, no access to bathrooms, insufficient seating, etc.I want to visit my dying brother, before he dies. I completely understand that COVID precautions are extremely necessary for the health and welfare of the patients; considerations must be made in case by case situations. The lobbies are empty and have sufficient Social Distances for seating. Please reconsider the extreme weather we are dealing with here in Texas!

Harold C. Simmons Comprehensive Cancer Center on the North Campus of UT Southwestern Medical Center. I cant say enough about the staff here - from the valet to the front desk, imaging tech and Doctor, Phil Evans. I would definitely recommend this medical facility to anyone.

They took an awful long time to see you, and the front desk nurse wasLetting all the white people go in first and she was doing it very sneaky

I booked an appointment at UT Southwestern Cardiology a week in advance, wanting to check my heart and lungs (after recovering from Covid-19) before I participate in collegiate sports again. I told them I previously had Covid and was coming due to the residual symptoms that have occurred even weeks after recovering. I took the first appointment they had for the following week.The week passes and on the day before my appointment, they inform me that I actually need a negative test result or they will cancel my appointment. Had they told me this a week earlier, I would have scheduled a test days in advance (even though I do not believe it to be necessary). I tested positive for Covid-19 exactly one month ago and according to the CDC, should not be tested again yet as it may come back as a false positive. Every other healthcare professional I have contacted has agreed with this statement.Not only is this rule about a negative test against CDC regulations, but there was extremely poor communication in letting me know so that I could follow this protocol in time. I even offered to get a rapid test before the appointment the following day (which is a large time and out of pocket cost for no reason), but they still stated this was simply not good enough and cancelled my appointment.As a non-native Texan, I am extremely disappointed that this is one of the leading medical facilities in the entire Dallas area. I truly expected more professionalism, common sense, and logical thinking to be applied to the situation at hand. Now, I unfortunately will have to go back to my high intensity sport being unsure of the condition of my heart and lungs.

UT Southwestern is incredible!...from their talented physicians, researchers to their central administration team, the institution works very well! All of my experiences here have been extremely. Thank you for all you do!

Horrible ER department. My husband was turned away on 6/30, stating he was not critical enough. They were scared of him and wheeled him out and left him. I insisted the MD do a CT scan and he felt he did not require one. I took him to a 2nd ER and that ER transported him by ambulance and admitted him to a different hospital. If I would have listened to UT, I would not have my husband and my husband is still in the hospital. I even called and spoke with Kelli, the discharge nurse and asked why Carl A. Piel Jr., DO did not order the CT and she said his presentation did not render it. I asked what is your hospitals protocol? How does the patient need to present and she could not answer me.

You literally cannot get anyone on the phone. I have been trying for 3 days to schedule a reconstructive appointment with a surgeon. Only one call back and Ive sat on hold for HOURS.

I’m not sure how they are rated #1 probably one of the worst experiences with a hospital ever.

I appreciate the kindness shown to me from the nurses during my pregnancy !

My daughter and I spent 9 hours in the ER recently. If you expect to see a doctor DONT GO HERE! We never once saw a doctor, had no privacy, and never saw a room. We were placed in a room temporarily while waiting to be seated in the hallway while someone drew blood. After many tests were taken, we were then seated in a hallway with so-called curtains separating us from the rest of the patients. You were allowed to speak with a nurse practitioner at this point, never a real doctor! No privacy whatsoever. Everyone heard everyone elses discussion with the nurse practitioner and all about their issues. DONT GO HERE! How they are rated #1 I have no idea. However, the staff were very amazing and efficient.

My sister was transferred to this hospital a few days ago and when she arrived the liver transplant team started to care for her right away. They knew coming in she was very sick and in need of a liver transplant because her doctors from her original hospital had already communicated that to them. Normal medicinal treatment was not helping her.The liver doctors ran all the testing they needed and came to us with their answer. They will not give my sister the “Gift of a second chance” as they claim on their webpage. They have chosen not to help her get a liver transplant as she desperately needs. The primary reason being that her past choices will condemn her to certain death because they don’t believe she will change her way like she says she will.On the hospitals web page it states, “ To help prospective transplant recipients make the most educated decisions about their care, we ensure that they fully understand the proposed course of treatment. We review the reasons and potential risks and benefits of the procedures, evaluations, and studies that patients will likely undergo during the transplant process.If our team believes that a liver transplant is the best treatment option for a patient – and he or she wishes to pursue this option – the patient’s name is added to the national United Network for Organ Sharing (UNOS) waitlist.“The team doesn’t believe that a liver transplant is the best option for my sister, instead they believe not helping her get a new liver and letting her surfer for weeks or months is a better option. My sister is only 28.I always looked at medical professionals as people who entered this profession as people who want to saves lives and make a difference. Not be in the profession to choose who they feel is worth saving based on a persons past behavior. In my eyes everyone is worth a second chance and I am thankful that I believe in God and I know he gives second chances if we are truly sorry for what we have done. I just wish more people were like this especially the liver team caring for my sister at the moment.

Today, this place cares less about medicine, acting more like a hedge fund entity.I have been a patient here for a very long time. I directly witnessed how the quality of care deteriorated in the last two years at the expense of volume.The institution only cares about the number of patients and expensive procedures. You feel like a meat pack here. It is impossible to communicate with the staff, impossible to get an appointment in a reasonable time frame and difficult to correct repeat billing mistakes. The staff is arrogant, lacking interest and training and probably it is overloaded as well. Sadly, the doctors care about numbers, too. Empathy and attention to patients specific needs are lost in a race for the dollar. Drug reps get inside with ease and arrogance, acting like they own the place, as we have recently witnessed. I wish it would be that easy for the patients themselves to get in and spend more than five min. with the doctor. Depressing and frustrating at the same time. Will have to go elsewhere.

I started working for UT Southwestern, February 2, 2016. I got hired as a CSA and was placed in Aston Infusion Clinic doing Billing Specialist work. Mary was the manager In was under and when she left. Shannon Wishin whom was one of the managers under the CSA pool became the Billing Manager in Ashton Infusion Clinic. Ever since she been in the clinic, she talked bad about everyone to me and especially against all the African American. Aston Infusion Clinic had a nurse practitioner whom was African American that Shannon did along with. Shannon Wishin ran off all the African American nurses including the nurse practitioner before they took that position completely out the clinic.Shannon Wishin is very distasteful, unprofessional, unpleasing, and very unpleasant to work with. She turned all the staff against me including the nurses. Every new hire we have had in Ashton Infusion Clinic, she bad mouth me so bad to where none of them spoke to me. She goes to lunch with a few of them and talked bad about me and the coworkers came back and told me. We had a lady she fired and I knew why she got fired and the process. I know a lot of things that I shouldnt have known. I reported Shannon Wishin to HR in 2017 because of discrimination, cursing at me on our one on ones, and distasteful comments made to me.Shannon then retaliated against me to where she made work very uncomfortable for me, she even confirmed to staff she treated me the way she did because I threw her under the bus. Coming back from maternity leave it got worse and worse. I then went back to HR about it. Shannon knew when HR was coming to investigate, so she called most employees in her office manipulated them to make herself look good and they did just that expect for one person whom was African American that told the truth because she finally seen what was going on. HR turned on me there was no help to where Shannon manipulated them into believing the lies. Behind closed doors when HR isnt involved she is a complete mess. Shame on HR and UT for not following your rules you have in place and doing your job properly and something needs to be done.Shannon fires me in October of 2019 and put me for non-rehire because she mad I told HR everything and the truth she even confirmed to staff members of why she did and treated me that way. Now, she is doing it to the African American woman working in the clinic. I will never recommended and work for you all again. You all wrongfully fired me and I am seeking legal matter.

Dr Florian is the best OBGYN I have ever met.

UTSW refused to let me see my brother before he died of terminal illness. There is evidence of compassionate care for the terminal ill to receive treatment or hospice. People should make enquiries as to policy concerning being homeless and indigent. Instead they release indigent patients to other facilities where immediate family can not visit or are refused permission to visit. Most medical facilities are using strong arm tactics to prohibit families and loved ones from terminal ill patients.Texas Government Code § 508.146.

Do not go to Dr there for spine surgery .He has terrible bed side manner. We drove over three hours to see him as he is supposed to be a highly recommend spine Dr. He said he hwould not do surgery on me because it would fail. He has no confidence in his ability as a surgeon.

This facility has an excellent staff from my admission thru release. The 6th floor, surgery, icu, ent, and back to 6th floor. All staff attention and treatment was excellent. My heartiest thanks and appreciation for entire staff

My mother had a valve replacement and pacemaker put in and the doctors here are the best... There’s not another place that can out do these guys here!!!

All staff attention and treatment was good

Quick and informative

Care here was just average. I agree that they don’t see their patients as people but rather as money. My position was eliminated late last year and I had medical bills in repayment. I was actively interviewing with an offer on the table. When I called to request a pause on my payments until I had income again, they refused to help me. It’s sad that healthcare often isn’t about the patients anymore. They were going to get their money, I just needed a little delay until I had income again.

I don’t usually do these reviews, but I truly felt like I had to. I went to the ER and was greeted with fast service. I went straight back to the room... to be greeted by an amazing tech, who was extremely sweet. He even watched a little COPS with me. Then in came Dr. Ed. He was so personal. And he was very informative. He knows his job well. And he has great bedside matter. Cracking jokes to keep the situation light, the nurse was great also. Crystal. When I was ready to head out the DR took out my IV himself to help the nurses because they were swapped. Then I lossed my charger and the DR went outside to help me look for it. We didn’t find it together, but I did find it later. Thanks UT Medical Center for having the best staff!

My baby brother William was born there a few days ago. he was born in the 6th floor room 618 and i loved how they are so amazing at their job. Also, the nurses are also SUPER NICE to all of their patients!

I have been driving from Abilene, Tx to UT Southwestern for my daughter to be cared for by three different clinics and a hospitalization. It is hard for me to drive in Dallas but with God as my co pilot, we have made many trips. I will continue to make this drive for I know she is getting the best care possible. Thank you UT Southwestern for being there and having the best doctors, nurses, research programs and most caring staff to make our visits and stays as comfortable as possible.

Do not be deceived. This facility has patient satisfaction as the lowest criterion on its list of priorities. It used to be a good place with great doctors but all the good doctors have left and the place is now over-run by green-horn nonchalant new graduate doctors who have no clue what they are doing! Long wait times, cheeky receptionists, exorbitant and super-inflated charges,...............sadly, I could go on and on : (

Everyone at this hospital is completely professional, courteous, and concerned with patients comfort and results.We absolutely admired how the entire staff treated my wife. 5 star facility for cleanliness and appearance. Special thanks to Nurse Austin. What great communicator and concerned nurse.

The layout of the campus is HORRIBLE. I had an appointment at the dermatologist and the entrance is LITERALLY hid among trees and bushes. No signage. I called while I was on campus and they were less than helpful. It was near lunch so, since I was late they put me at the end of all the patients and went to lunch. I was finally in a room.....with thin gown on freezing. No one came in my room for an hour.When she finally saw me she didnt even address my concerns.Ill never go back there.Jan

The staff met my family with open arms. We traveled 160 miles by ambulance and my husband received great medical support. He was very pleased with his results. He had a brain tumor removed successfully.

My daughter has Down syndrome and we had an appointment in December 2019 set up w/ the UT Southwestern Cardiology department. It was rescheduled to January 2020. She also had an appointment set up w/ Scottish Rite that we switched since we live over a 6 hour drive away. UT Southwestern called & rescheduled again for February 2020. We rescheduled the Scottish Rite appointment again because of UT Southwestern. We got a call last week less than a week before our scheduled appointment from UT Southwestern to reschedule again! The new date would be in April 2020. Mind you we have travel, hotel and etc already booked for our appointment. I asked to speak to the office manager to see if another dr could see my daughter. I was told each time the office manger would return my call on 1-28-2020 the day I received the call to reschedule for a third time and on 1-29-2020. No one ever returned my call both days. So now we are leaving in two days for my daughter’s appointment at Scottish Rite that I refused to reschedule again because of UT Southwestern continuously rescheduling our appointment and we still haven’t received a call from UT Southwestern. My daughter has had multiple appointments & surgeries over 20yrs in Dallas. This is the first time I’ve ever had a dr’s office reschedule an appointment. Let alone three appointments. This dr’s office is the most inconsiderate, incompetent and untrustworthy offices I have ever dealt with. I wouldn’t recommend them to anyone.

THEIR STANDARDS ARE BY THE FLOOR. TERRIBLE SERVICE AND THEY TAKE TOO LONG. PLACE IS DISGUSTINGLY DIRTY SPECIALLY WAITING ROOMS AND BATHROOMS.

4 days trying to get an appointment with an average of 47 minutes on hold each time- how does anyone ever get in to see a doctor? Does one have to be near death?

We came here for the delivery of our little one. Quality of care is worse and there is little care for patients and newborn. Staff go through a checklist of items to make sure they cover it. We kept asking for lactation consultants for 2 days without much luck. A consultant came by a few hours before we were about to move out.Also, we were told to vacate earlier than the allotted 48 hrs, so hospital could plan for staff in next shift!!Nurse staff and doctors are rude and care little.

I am disappointed in the treatment my husband and I received yesterday in a recovery room by a nurse. She was abrupt, disinterested, failed to answer questions and aggressive. She accused me of having a problem with foreigners which is ridiculous, since my profession is helping speakers of English as a second language to become better communicators. I am appalled that this poor behavior is tolerated at UT Southwestern. My initial impression of UT Southwestern was one of respect and admiration; however, since weve been interacting with the personnel over a period of months, I have revised my attitude. This place is just too big and has lost the individual consideration any medical facility should have as its highest priority.

Horrible ER experience, just to get a bed, it took 6+ hours of waiting. People suffering in the waiting area, why asked the representatives tell there are less bed and doctors. I wouldn’t recommend any one going there.

I had to go thete for brain surgery i My doctor Hunt Brajur saved my.life. he removed a cyst and had to insert a shuny.

I have been a patient in various departments of this institution for over 20 years. Because it is so large and there are so many doctors involved, the quality of any individual’s experience with certain departments and physicians within those departments can and will vary wildly especially over time.I can state emphatically that the billing and ease of understanding my bills from the hospitals and doctors within the UTSW system improved dramatically a few years ago after a very difficult upgrade to their billing system.The scheduling process has also improved. However, be aware that unless you have a physician referring you in, or you have one of the more life threatening conditions, your wait for an appointment with one of the doctors may take several weeks. This is a teaching and research institution and the doctors usually are “in clinic” for only a few hours a week because of their other responsibilities. As a result, it can sometimes be difficult to get in to see some of the doctors.I don’t like seeing Physicians Assistants or Nurse Practitioners because the complexity of my medical profile is such that most of them cannot handle my needs. However, to enable the doctors to be efficient with their time, it has been my experience that UTSW uses them extensively particularly in initial visits, surgical follow ups and in the emergency setting as part of their triage. I have come to accept it as a change in how medicine is being practiced as I see a similar pattern in other medical offices and hospitals I visit.Surgeries and medical departments I have used at UTSW and it’s related hospitals:PsychiatryOrthopedics - two knee replacementsBariatric surgerySpinal Clinic - lumbar spinal surgeryEndocrinologyNephrologyNeurologyNot every department or experience was perfect. However, overall, the quality of the care I have received was outstanding. Further, my length of time as a patient has enabled me to see how hard they work to always improve patient experience and care in light of the bureaucracy and processes necessary to keep an institution that size functioning. I am not affiliated with the school other than as a long time patient.

Grate hospitals wonderful service five stars treatment excellent patient care grate hospital

Called to see about getting an appointment to see a neurologist not even any specific one. First available appointment is 8 months from now.EIGHT MONTHS!!!!!In what way is this considered patient care? I am sure they have some fine doctors but something has gone terribly wrong with UT Southwestern if it takes 8 months to get a foot in the door.Aside from that, they wouldnt even schedule an appointment without a referral even though I have PPO insurance.

I’ve had the best treatment by all of the Doctors and staff at the neurological offices, even the cafeteria is unique and staffed with nice people

Came into emergency room @ 9:30/10 June 28 .My mother was dizzy and unstable and complaining of pain. A nurse assist her to the restroom. The nurse left her there. Apparently her name was called while she was stuck in the restroom,& the nurse never notified the clerks. I was outside showing a family member in. I then noticed the emergency room was emptying out and she hadnt been seen or called. I was then told that she was put all the way out of the system like she had left without treatment. It is now 3:00 am we are still waiting to be seen and she is extremely ILL. Smh. The health care system only cares about dollars no sense.!!!

Went here yesterday for my back seizing up to the point I couldnt walk. Waited for 6 and a half hours in the waiting room sitting which made my back hurt much worse. Was told by the front desk the doctors were too busy helping other patients to check my labs. One staff member tried to wheel me to an ultrasound and I had to argue with him to get him to realize it was for a woman with the same first name not me. When I got an actual room I was treated by a PA and her assistant, NOT an actual doctor. They wanted to discharge me without me ever seeing a doctor! I could go to PrimaCare to see a PA and not be stuck in the hospital the entire day. No one went over my labs with me and I had the same test done to my feet by two different people with no explanation. One of the staff recommended I go to the dollar store to buy patches for my back when I have insurance to cover the cost. Asked about back exercises and the same woman recommended searching YouTube. Asked to talk to a doctor and he came in with the PA treating me. It was obvious he wasnt interested in helping me just defending his coworker. He told me more than once about how doctors are educated...like that is the WHOLE reason I asked to speak with you, sir. Huge waste of time and energy.

Don’t ever ever ever have bloodwork from your doctor done at their labs. My dermatologist (who offices at UTSW) ordered routine blood work at the hospitals lab and I got a bill for over $1300 for a hospital visit. Just don’t ever get hurt like they have hurt me. Beware of this practice.

The quality of care at this institution deteriorated a lot the last two years. The only thing that matters here is volume of patients and not medicine. They treat you as a pack of meat.

If you are in pain and you are in need of help please go someplace else. I have wasted the past 4 months waiting to see a neurologist and now they have called to reschedule. The staff could care less about the patients or their needs. This is the most uncaring staff I have ever had to deal with. It’s a very sad situation.

I had the most disappointing experience with UT Southwestern Ophthalmology and Dr. Thorne. This is going to be long, but the lack of care made me feel like this needs to be shared.I went in for an updated contact / glasses prescription - easy appointment in theory. When I received the prescription and went to fill it, I was told by 1-800 CONTACTS that the numbers written down weren’t even numbers that existed in the contact world. Also, everything should have been positive in my prescription was accidentally written down as a negative.I called numerous times to try and get this fixed. I left a ton of messages and it took so much effort to get someone on the phone to fix this issue. They sent in, what they claimed to be, the prescription they meant to write down to 1-800 CONTACTS. I received the new box of contacts and I couldn’t see anything out of them.I called (numerous times) again to update them that the prescription was still wrong in some way. They claimed, after looking at the prescription again, they could see what was wrong and could send in ANOTHER prescription to 1800 CONTACTS to try. I declined and said I wanted a sample pair from them and didn’t want to pay for another box of contacts that would be the wrong prescription. They agreed to this and said they would follow up.They never did – I never received a sample contact or even a phone call. I went home to CO for winter break and saw the Dr. I used to go to when I was living there. He did a whole new evaluation on me and found that the prescription given to me had a power of 2.5 too high. He said it was incredibly wrong and doesn’t understand how anyone would give me a prescription that high. To me, 2.5 off in the world of contacts was not within the margin of error and completely unacceptable.I called the office to request a refund for my services that they provided. I paid $225 for my visit and lost all of the money I spent at 1800 CONTACTS on incorrect lenses. After talking to them they said they totally agreed that this was unacceptable service, but that they would have to look into refunding me the money. They said they could potentially refund me the $37 for the cost of the prescription, but that the rest was considered exam fees. I explained that the office required the exam to get the prescription (I couldn’t have cared less about the eye imaging and all that) so, I felt that I was owed that money as well because I paid all of it solely to get a contact prescription.Bri Otto, the UT Southwestern office manager, said she would be contacting me concerning my refund and following up. This was almost 2 weeks ago. I have called back and left messages, but no contact has been made with me.I fully expect them to keep my money and move on since no one seems interested in fixing the issues they caused. I cannot warn people enough to NOT GO HERE. They are totally disorganized and not a reliable doctor’s office. You will lose money using these people. Even though the name sounds prestigious, this office is not run in a professional manner. Go somewhere else.