I just had my baby yesterday and he was an emergency c-section, they took good care of me. They made me at ease for the surgery. Theyve been amazing to my son and hes been in pediatric icu and hes thriving. During my recovery, Theyve provided pain medication every few hours and they even provide my medications that I take daily from home. They treat me like Im the only patient in this hospital. I will always recommend this hospital!

Awesome place with great doctors! Very clean and all the staff are extremely helpful. They have valet parking, thats a huge plus!

I have to write my oppinon because Im coming across too many Duke doctors that is not pateint enough to listen to me about why Im at the hospital.The doctors I have been seeing has been talking over me as I treid to explain my symptoms, as if they know it all. Which shouldnt be the case because every patient is different and it not about one size fit all reaction.I like Duke, however, Im loosing safety in thier health care system and respect about the care they are providing for people who choose their brand, entity and what they believe inn.There is a reason why Duke hospital dont have even 4 stars on google reviews as of today 10/13/2021 it a shame for a health care like Duke brand. They need to re evaluate the the doctors they hire. Duke say they care but they RAELLY dont!! I say this because, I have tried twice to write my concerns through survey but they make it so difficult do so by trying to verify people educational level before I guess they take them serious.

Do to a chronic health condition I have the pleasure of spending several trips a month at Duke. So Id like to think my conclusions in this review have been compiled from many visits, multiple doctors, lots of tests and procedures in many offices and parts of the hospital:Medical care: excellentPersonnel interest in your health: excellentMy doctors: excellentModern cutting edge treatments: excellentEase of getting around: goodAttention to small details: not very good at allOverall if you are going to Duke to be treated for something they are really great. I take an attitude dont sweat the small stuff and you will have a great experience

My daughter had a fever and a lot of stomach pain, so I took her to the emergency room. It was 4:30 pm when I arrived, but they kept my daughter waiting for 7 hours. She had a stomach ache every half an hour, because her body was hot, so she had a nosebleed, I went to inquire and begged 7-8 times to let her go to the doctor but they didnt care. just ask me to keep waiting, if I dont want to wait, just go home. So, after more than 7 hours of waiting, I couldnt wait any longer, so I had to take my daughter home at 12 oclock. I feel very sad and hurt when people treat my daughter like this. She is only 5 years old

They take 6 hours or more to call u in a room people are out here dieing they dont do nothing never again .

I was an employee of Duke Hospital i obtained the position through Duke Temp. services. I found a full time perminate job elsewhere and ended my employment at Duke. I called Robin Carter to let her know that I terminated my employment and wanted to make sure that I turned in everything necessary in order to avoid any hiccups with my pay check on 10/8 today. She assured me that everything would be taken care of she sent me a time sheet to sign I signed it and then returned it immediately to her. I waited a couple of days and called back to make sure I did not need to do anything else and Ms. Carter acted as if she did not remember our conversation. That is when i started recording our conversations because. MS. Carter gave me the run around every time I spoke with her when all I was trying to do is get paid for time I worked and receive pay that is owed to me.

Can’t say much about the quality of patient care since I have not been a patient in this hospital. However, I do come here to do research, and every single day when I walk pass the sidewalks towards the entrance, there are hospital nurses, staff, and doctors smoking outside the hospital within Duke grounds. This behavior is clearly a violation of Duke’s tobacco use policy as well as a violation of Durham County’s Smoking Ordinance. I am upset that I have to walk pass so much smoke when going in to work, as it is very uncomfortable and I am concerned about my health. It is not just a few staff, but many of them. They are also sitting on benches that have no smoking signs on them. I am also disappointed in Duke for not taking any action to stop this problem, as it is happening every day. Also, many healthcare workers are taking their masks off just outside the hospital entrance while still in close proximity to other people.

The Decedent Care Office will occasionally make a mistake in which they legally should have referred the case to the state medical examiner. This passes unnecessary transport cost to the family because of their mistake. However, they claim they are not liable. Immune from ignorance.

If every single health care worker stepped down, I bet youd change your attitude. I guarantee it. Please dont compromise your beliefs for a job. Jobs come and go but your health and integrity last forever. Do not compromise!!

Live been going to Duke for that last 3 years. I’ve not been pleased with most of the results. My last primary care doctor only came in on Fridays and that’s the only time I could see him/get my medication refilled. When I was diagnosed with a DVT/PE I waited in the ER for 9 hours! I could of literally died waiting. Now I had an appointment made 2-3 months ago and this doctor was an hour late. I thought that’s what appointments were for. This isn’t an emergency room I should NOT have to wait that long to be seen for an appointment. I’ve came to the conclusion that Duke just doesn’t care. Long as they get that Money they will NOT care for you. I’m actually going to look into a lawyer for negligence

After many doctors and surgeries in our hometown my wife was facing amputation of her right arm. Doctors Im Spartanburg were set that was only option. No insurance at time and no clue who to see or speak to for help. Talked to many other places but from the very first person I spoke to at Duke I was given hope. The girl answering phone spent about 20 minutes listening to be my story, brought a second person on the line to make sure I was directed to the right person. Eventually I was transferred to Dr. Mcmann I believe. His assistant said if I sent her medical records they would look at them. I faxed them the next day and called to verify they were received. She told me they were to and would be given to doctor when he came out of surgery. About an hour later the doctor himself called me back in and told me what he thought it maybe, which be was absolutely correct about. Several surgeries and many doctors in hometown could not figure out and he did on the phone. He transferred me to Dr. Cox whom he said specialized Im that area. I explained story to his assistant and again told them no insurance, no money, not anything to offer them for anything they did. She told me not to worry about it and scheduled appointment for next day. First visit gave hope and they scheduled some test a week following where they verified their suspicions. 2 day later she was in first surgery of 3. 3 surgeries and about 9 months later and she was good as new. They even had a plastic surgeon in the operating room just to make sure she was outwardly left as well as possible. Its been nearly 6 years since last visit and she is still great. They had given me papers to fill out when we checked out for various charities they has and we have not seen even a single bill for anything. Everyone we dealt with there was on a whole different level than where we live from the doctors to the girl answering the phone to the nurses to the person at the info desk. They really give hope that is easily lost on the medical corporation money machines where we live. They genuinely cared. I cannot thank them all enough. If we ever have anything beyond a broke bone happen we will drive the 4 hours to them. I didnt realize that there actually existed hospitals of their caliber. If you live in the southeast and have anything major I strongly recommend going to them before any small town doctors are given a chance to make the first incision.

Kudos to Duke Urology Dept, specially to Dr Scales Jr and Shawn for their professinalism, compassion, and caring aptitude.

So proud to have a nationally ranked hospital in our state, keep up the good work

I gave birth here in August of 2020. Unfortunately had to have a last minute C-Section as my baby was breeched. Every member of my dedicated team was very patient, helpful, and caring while I was having a panic attack about having to undergo the surgery. I tried to hold off on the anxiety medication the anesthesiologist offered me but in the end I knew I was causing more problems than necessary so I went ahead and let him give it to me. Im thankful that I was very relaxed the rest of the procedure but not too out of it for the birth of my child and was finally allowed my fiance to join me on the OR (this was during the heigh of the pandemic). We delivered a healthy baby girl and her first birthday is coming up. Huge thank you to Duke University Hospital ❤️

I brought my mom to the hospital today for an appointment. It was for a wellness visit and was important that her caregiver bring her, which is not a problem. My issue is even with all the emphasis on someone being with her that I was not allowed to go back with her. I had to wait in the lobby for her, however there were other patients who were allowed to have a family member with them. I asked for the policy hoping to hear that this rule was a practice by the hospital as a whole, however I was told it was based on the comfortability of the technician. This practice is based on bias. If the hospital set a policy which was expected for all to follow, I would respect and understand but allowing for each technician to decide is quite unfair. Consistency would be great when setting these guidelines, but its probably expecting too much.

The care is excellent and you feel like you are being listened to and cared for in a professional prompt manners. The reason for the 2 stars though is the excessive costs and deception they partake in. Recently I had to visit a clinic within the hospital, and so I had a copay to pay upfront which I did. Well after the fact and this is a new thing apparently. They have the power to charge you MORE MONEY after the visit. In which is cost about double what my copay was. This was ludicrous enough as the full cost should of been upfront, instead of being slapped with a after visit bill. Now I did have a couple tests they wanted to do, and I chose to do one of them outside of the hospital due to cost reasons. As they had quotes me for it and so I considered my options. As I understood for the other one, my insurance could of covered it, which didnt sit right with me, yet I didnt question it. Then another red flag was when I went to the hospital to have the test done and didnt have to pay anything. Well long story short the test was not completely covered by my insurance, and instead cost a lot of money and put me in debt with them. I was not happy to say the least and felt decieved, and even tried to fight it to no avail. So I will be looking to go somewhere else at this point as they simply are excessive in their costs. Which out weighs the care to give you honestly.TL:DR: expect to pay a lot of money when doing any sort of visit to a clinic within the hospital. Best to simply go somewhere else as its more cost efficient at this point to get about the same level of care.

My wife had surgery and an overnight stay. Great staff great doctors great nurses. Hospital food not so great though.

I had an unexpected stay in the 2200 section. The nurses were the most attentive and dedicated group of medical professionals that I’ve met. KOURTNEY, Brendon, Jewels, Jessica, Paula, Kimberly and Melane are superstars! Dr Naga - excellent and Dr. Cox was great too. Thank you Duke!

If I could give this place ZERO STARS, they would most certainly have it!!!!!!!I went into the ER around 9pm on the 29th with excruciating pain. (Wont explain for what). I sat there for 12 HOURS and NEVER even saw a doctor. When I went up to the front desk nurse and explained what was going on with me, how long I had been there and asked when I would be seen, she told me that she didnt have answer for me and I needed to go back to the cubicle........ When I explained the pain and what had happened, she didnt believe me. I was taken back for a ctscan and blood work and then right back to the cubicle to Never been seen or even given my results. Was never handed any documents to fill out, was never asked about my insurance. When I finally decided to leave, the nurse had no remorse. She didnt try to explain that they would be with me within a specific time frame or anything. Just said, OK cool. Sit down. Ill take your iv out and you can go.She was ALSO very rude to the elderly man that went up before me.This place and their doctors DO NOT care about their patients ESPECIALLY if they have covid. Theyll let you sit there all night and will never check in on you or take you back to a room.Its been 10 days now, that Ive had this pain going on and they would NOT help me. I will NEVER go back to this hospital ever again.And if you go in for heart problems through the ER, be ready to sit there just as long as I did and never be seen. A lady had to sit in quarantine with me (granted she wasnt there for 12 hours, BUT STILL) and ended up leaving before I did because she had not been able to see a doctor the ENTIRE time that she was there.Its absurd and the lack of compassion and respect is outrageous.

Just because someone has COVID don’t mean you shouldn’t still do everything in your power to help. If you work in the medical profession it’s your job to help people.. just cause you admit someone.. doesn’t mean the job is over..

Their referral procedure leaves patients sick for a longer period of time, in worsening condition until it is almost too late for the patient. If you care about your loved ones, I suggest taking them else where if you want them to come out of the hospital.

While I do love all the doctors at Duke, the Cardiac MRI department has ruined my life. After l was given an unordered heart stressor in my IV during quick cardiac MRI and having my records changed after, numerous times, suffering the injuries of the medication to my heart and other injuries, I could never feel the same about this place. Steve Darty was the head tech and he administered it to me. Don’t let this happen to you.

This place is the 2nd worst hospital I have been to. The staff are so slow which caused us to wait in the gas station for 3 hours. They will schedule your appointment at 1PM but call you at 3, and sometimes the appointments are only 15 minutes!! Plus, the buildings are very disorganized. They are scattered along 147/885. My dad said he isnt coming back again. The funny thing is, theyre super fast to send very large bills. Head to Duke Raleigh or Duke Regional, people. Despite being their central hub, this specific Duke is one excuse of a hospital and only exists for profit.

I brought my son here years ago. He was diagnosed with lebers congenital amorosis. They tried to say you can only inherit this disease if the parents are related. My sons father is from Honduras. Im white and from NC! How?? Nowhere near being related,,lmao!! They need to go back and study this disease some more because clearly they are wrong!

I have been a patient with Duke for nearly 30 years. I have seen a steady decline in services, especially in the last 15 years. As Duke has bought nearly every medical practice in North Carolina and put up numerous pretty shiny new buildings, the ratio of practitioners to patients seems to be seriously declining. It is now taking 2 to 3 months to see a specialist, no matter how serious your issue or how long you have been a patient of that provider. It is appalling! The propaganda regarding socialized medicine is that we will have to wait for months. Hello, we are already there, while paying huge amounts for insurance and co-pays. I love my providers, but Duke is a money making machine that does not put patients first.

The night shift is horrible here.I called for a nurse 3 times and they ignored me my baby monitor turned off and they ignored it. Dr. May was extremely rude and was rushing me while I was trying to lay in bed and I could barely move my legs.

Trying to schedule an appointment is exhausting! Trying to get someone to call you back is even more exhausting! Been playing phone tag for weeks, almost 3 to be exact. This is absurd.

Duke is an excellent hospital hiring “the BEST OF THE BEST! Everyone is willing to help you find the office that you are searching for & even escort you there. Duke puts Richmond VA hospitals to shame, in fact there is no comparison! I will choose Duke every time.

Horrible nurses, 7700 took horrible care of my mother. Charge nurse Erin was the absolute worst, she thought my moms request were jokes. Only a hand full of nurses were good and they were the male nurses. I came in one morning my mom said she was in pain for four hours and nurse came in no matter how many times she pressed the button. She asked me to see if she could be transferred to Duke Regional. She died the next day, she retired from Duke so she knew Duke north was horrible but I didn’t listen.

Horrible experience in Labor and Delivery. I came to support a friend like a father or family member should while waiting the arrival of a baby. To my surprise Duke does not allow families to leave the hospital for any reason if you do after 9 pm you are not let back in. How can Duke not allow a person to excerise the right to leave and return if they are the approved visitor? Why does such an excellent hospital not have badges for families to get back in the hospital. Duke will allow families to miss a birth because of a system that is faulty. Fix this system humans shouldnt feel locked up.

My Daughter was in a Car accident and they took her to Duke Hospital ER! The way the ER Staff treated and talked about her was Despicable! Come to find out, My Daughter had fractures throughout her body and one of the ER Nurses whispered to another Nurse, Shes not really injured, shes probably faking! For her to say this was Absolutely Unprofessional and Unacceptable!! I wouldnt recommend an Animal to be taken to Duke Hospital!!

Duke University is the Worst Hospital I have ever seen in my 75 years on this Earth. My granddaughter had Spinal Surgery, May of 2021, 9 hours in surgery, incisions stomach and in her back, yes at least 5.Horrible care after surgery, medicine reaction after surgery, severe. Never had incision check before going home. Nurses were mean and rude, and my granddaughter heard her nurse discussing her to a front desk clerk. ( HIPPA). My granddaughter is 25 a Veteran of the US Navy, so she is old enough to knowPoor Care, plus she had infection in her wounds and also in her Artery Line site, Staph ‼️‼️‼️ We are glad Alexa’s mom is a Registered Nurse of 28 years,And stepped in to guide Alexa.

Duke University Hospital is one of the top medical centers in the world. Know for it’s cancer research, cardiac programs, birthing center, Children’s hospital, just to name a few specialties. A teaching hospital, medical students get top notch training and experience. My primary care physician is at Duke Family practice. I also go to the Lupus Clinic and always received excellent, professional & caring health care. Actually had my daughter with high risk pregnancy there, 18 yrs ago. Parking deck bit steep at $2 an hour and only option you have. Hospital has many public restrooms, gender neutral and wheelchair accessible. Free Wi Fi, Starbucks coffee in several locations, cafeteria, vending machines, gift shop, admissions desk and valet parking. Although the emergency room there is ridiculous with the wait times, always crowded. I’ve waited more than 12 hours just to be seen!! Then another 8 plus hours to have work up and to be discharged. I never go there because it’s a awful experience. They are a trauma center so the sicker are seen first, my 2 day old migraine can wait...

Been here plenty of times before. But the time is the worst ever. I came in by ambulance last night at around 11:30 pm. Me thinking go by ambulance I would have to wait that long. Yea right. I have now been sitting in the ER for 11 hours now and still yet to be seen by a dr. If it wasn’t for the EMTS that brought me in and gave me pain meds I think I would be laying dead in this ER

This fine establishment is in need of a new receptionist. The gentleman who has been entrusted with the Job is quite awful.

I had a very stressful experience just trying to find parking for an outpatient appointment. You have to pay between $9-$12 to have your car parked otherwise it will take you hours to find parking and you miss your appointment (what about folks with low socioeconomic needs who arent privileged?). Once you get into the main clinic the signs and layout to find the departments is not intuitive or user friendly. You have to walk so much so I feel terrible for folks who have disabilities to have to go through that confusion. Im giving it 2 stars only because the doctors and hospital personnel are amazing! They arent snooty at all which is great given my above concerns about the administrative and layout ambiance. I have found UNC and Wake Forest Baptist Hospital to be way more accessible and user friendly.

I had both of my kids here and this lady in Birthing Center is awesome! Her name is Agnes and shes sweet and friendly and helped me in everything that I need. She was my nurse with both of my kids and she goes above and beyond to show that she care. Also this lady in post partum name Marybeth shes another awesome nurse! Shes my nurse when I had my second child and shes another one that I am so grateful to have! I love this 2 ladies and they are one of the workers that does their job with a HEART.

Amazing level of care. First class facility.

Clean, very helpful and love how doctors and nurses truly take care of patient and even you.I love this hospital

The food is like jail or prison food. You can’t choose what you want to eat ahead of time like at other hospitals. They just bring you whatever they have,not knowing if you eat it,are allergic ,or have another preference. Doctors are great though.

This has been the best experience I have ever had in an hospital. My nurses Cassie, Teresa, and Aline on the 9th floor are the best. The food is great also. I will never go to any other hospital if I can come here. Wow what a great experience.

I came to Duke University Hospital 2 years ago and the doctors there took great care of me. Thank you for taking great care of me. I appreciate all your hard work!

Had a family member admitted to this hospital drove 5 hours to come see them and when I got here was told I couldnt because there was a limit of 2 visitors which I understood I told my wife and her mother they could go up and visit and I would wait in the car on my way out I asked where the restroom was and the hospital staff would not even allow me to use the restroom they told me they couldnt take a chance on people trying to sneak upstairs this is probably the most ridiculous thing Ive ever heard of I really hope the rest of this hospitals policys make more sense

I have been going to Duke since I was a child going on 30 years now. I had an aortic dissection in my early twenties and was flown to Duke with only a 20% chance to live. I also had my heart transplant here, along with a full aortic graft. Dr. Hughes, Dr. Milano, Dr. DeVore, ALL the transplant doctors and their teams of nurses have always been top professionals. The bed side manner of the doctors has always been amazing. I wouldnt go to any other hospital over DUMC. GO BLUE DEVILS.

Emergency Dept here is gd Horrible. I gave a friend a ride there and we waited over 9 hours before being seen. Got here at like 6pm and Im posting this at 4am and we are STILL here. Like 0 urgency. I wouldnt go to this place even if I was dying. I would drive past it to go to another one

The best ever

Wow, left today knowing that I definitely dont feel safe going there. You might as well be at Walmart!! The room are not cleaned between patients or even spaced out between appointments. Multiple people in the waiting rooms, mask only around the mouth of the visitors and patients. If this is airborne or aerosol like science claim your screwed!!!!!

Was unable to help my wife carry our 1 year old through to his appointment due to covid. A nurse instead demanded I wait in a room full of sick coughing people rather than quickly and safely walk by with my child. Honestly it felt like they were trying to spread covid rather than prevent it.The elevators were not working correctly causing large groups of sick and old people to stand around crammed together. I had to carry my stroller up and down the stairs.The facilities themselves seem dated and rundown, and the surrounding area is extremely trashy. Go anywhere else in the area, you will get better safer service.

Wow is all I can say. Everything about my care and my daughters care there in the NICU was tough but they were amazing and took good care of us both. I cant thank them enough for all they did for our family. I can honestly say that the nurses and Doctors really value what they do. Everything about my experience was difficult but with the case workers Kathy was mine and she was amazing. I would recommend them to anyone!

15 hour wait in the emergency roomVery unorganized

The best place for competent, caring medicine! Theres even a beautiful, quiet place to take a break from the hospital room!

THIS HOSPITAL WILL HAVE YOU WAITING FOR A WHOLE YEAR FOR SOME PAPER WORK WORST SERVICE EVER AND I HOPE WHOEVER RUNS THIS PLACE GETS FIRED CAUSE THIS PLACE NOT SUITABLE FOR A HOSPITAL THEY TAKE THEY TIME ON THINGS WHEN PATIENTS ARE NEEDED OR READY TO GO!

Hospitalization from Hell. What should have been few day stay turned into an almost month long stay. Where one doctor after another made mistake after mistake. Worse they have no incentive to get things right cause they make more money doing it wrong.

They take forever to answer the phone

Ive been sitting in the waiting room since yesterday and I had no one come talk to me about whats going on I have not had food or water for three day and they dont even have a water fountain to drink from and if you leave you go to the back of the list

Sad to say but horrible staffing is a common theme here. Not sure how this could be when our 30 minute infusion cost medicare $80,000.00 and the clinic is full of patients. Here you can see at 8:49 am no one is at the check out desk. This is because we had to come over and ask them to check us in. At that time there was no one at the check in desk. The woman we asked to help us was on her cell phone with no one in line. She initially told us to go back and contine to wait. Well, no one shows up so she finally came over and help us and the line that was forming behind us. Again, get your stuff together Duke. This is rediculous. You are making millions or probably billions and this is how you treat people fighting for their lives. Root. Cause. Analysis.

This place is refusing to let clergy of our faith to bless an infant who is in the intensive care unit, however they are allowing clergy of other Faiths to do so.

Duke is the BEST !!! Never met any staff or Doctors that were rude or unpleasant !!Over the past year, I was in house patient 3 times,Not counting 18 days for double lung transplant.Duke has saved my life 4 times within the past 10 months. I love DUKE UH.

Consistently provided the best possible care and treatment for my dad over the last 10 years!

I cannot find a place to leave a review for the transplant area but I think I know why that is. The transplant area mainly the kidney and pancreas area is a very unprofessional part of Duke. Nurse Dianne is a nightmare and very rude an unhelpful to get assistance from her, and I was denied service and a transplant without meeting or seeing any doctor. Becareful of dealing with this woman, Nurse Dianne, she will go talk to the Physicians and have them not give you a transplant if she does not like you. I tried to speak to customer relations about the issue and was told this has happened numerous times with this particular area. It seems like Duke does not watch this area but they charge tons of money to get transplants but give very cheap unprofessional service. There is a serious unprofessionalism in the whole state of North Carolina dealing with kidney and dialysis area. I believe you get very bad treatment because its a lot of disabled people and ethnic people who need kidney services and I feel you get treated poorly because of this. Duke prides themselves on being professional and number one but the service I received was very unprofessional it was very rude and had no compassion whatsoever. I wouldnt want a kidney transplant anyway from a place so rude and unprofessional I would be terrified they would kill me on the table and not even care. I have been told by several nurses to be careful in North Carolina because places will write bad notes about you and they will try to Blacklist you from getting a kidney transplant and getting Professional Care it is a buddy system going on in North Carolina and if one person does not like you or says something about you in a negative light it is very hard to regain your reputation so be aware of North Carolina nurses and doctors in the kidney medical Arena. I cannot speak for any other Medical diseases that go on in North Carolina but the kidney Community is terrible from the experience I had. I would not let Duke babysit my cat let alone recommend them for a kidney transplant. Terrible service as seems to be no ones watching over this Hospital go somewhere else and preferably out of this state. 😢

I am at a loss work words . Scheduling here is a nightmare and there is no communication between departments until the last minute.We were here for cancer treatment (our 5th time) and have never had an appointment made correctly the first time, even if we try to do it face to face with a scheduler. This has been going on for at least 4 months. We have complained and asked multiple times what we can do to make this better with no real answer.Then today we show up for treatment, 3 weeks after our last one, and are told it was scheduled a week too early. This was after we had blood work at 8 am, saw the provider around 10 am and then were placed in a room with our port accessed around 12 noon did they realize we were too early. Why did this happen?Next, we go up states to reschedule all our visits for the 4 week schedule we are told we have and no one knows what is going on. Even the nurses that work there confirm scheduling is a nightmare and have asked to take it over but have been denied.These are life and death treatments and it feels like no one cares about your time or even looks at what is going on until the last minute.Duke you need to do root cause analysis of your shceudling process pronto. AND probably multiple other processes.

Since pandemic, my husband hasnt seen the specialist he normally sees every 6 months for almost a year! I guess, all of a sudden, he doesnt need to be seen to prevent a problem. The care is all focused on those connected to pandemic. What about prevention in someone w/ a chronic illness? I left messages for an appt and nothing. I had to go in My Chart again and request one. They gave him one and then cancelled that one! Disappointed w/ Duke.

I was there in November 2019 and the nurses were terrific. I never had any time that they didnt quickly answer my calls. They were all fantastic.

Outstanding! -Dr. B

I am sorry but I will never go to duke they abuse my momma, my momma spent 2 months in duke they neglected her and abuse her they didnt even move her around like they were supposed to. Duke gave up on my mom put her on hospice and sent her home a week early and 10 days later my mom passed away. 12 people where fired for the abuse and neglected against my mom but thats not good enough for me.

Waiting time is horrible!!!!!! First and last time coming here!!!!

Just plain terrible. The emergency room wait is so long you might as well just not even go. Every other review saying people are waiting 4-9 hours is correct. Very inefficient and unprofessional. You would get better care going to a veterinary hospital.

Still sitting in the ER after 9 hours. I have asked a few times what is taking so long and have not been given an answer. The head nurse is condescending to other patients. There are 5 other ER’s closer to my house but I chose Duke because I thought it would be a better experience. Fool me once!

You put the IV in my arm incorrectly to the point the saline wasnt going into my body for the 1st 40 minutes, then I get a bill charging $2600 for my visit and $500 of that was because of the IV!? Are you kidding me!? Then wont even explain the other charges. They falsely coded me as a level 5 then after I called them on it dropped to a level 3 and all of this with me not even getting a room. I sat it the waiting room and eventually left because I was not being seen by anyone! THIS SHOULD BE ILLEGAL!!!

Went to ER for something minor and ended up spending over 12 hours waiting in hallways surrounded by Covid-19 positive patients.

I recently spent 4 days at the Duke Cardiac Unit visiting a relative. First I want to say that I found the patient care impeccable and second to no other hospital that have I ever visited.However, the Mens rooms were horrible. The urinals are so shallow that urine splashes on to the floor and there are puddles under each and every urinal. The floors are sticky and filthy. I was in 5 different Mens rooms and could not find a clean one (1st floor and 7th floor). It is impossible to walk out of the Mens room without having urine on the bottoms of your shoes and tracking it onto the carpet. What a filthy situation, especially for such an otherwise fine hospital.Worse yet, the cleaning staff went by every morning and never mopped the floors. There wasnt even a mop on the cart. The staff person went in for a few moments and then walked to the next rest room. This is a failure that should have the immediate attention of the maintenance chief.

We arrived at 10:20am....its now 9:11pm and we STILL havent been seen. There are people in here that have been waiting even longer. That is a ridiculous amount of time to have to wait. The staff keep telling us to wait another 30 minutes because beds are opening up, but then when we ask an hour later they say the same thing. When we threaten to leave they say wait 30 more minutes. 11 hours later here we are still waiting. This is the hospital we were referred to? Wow. Would not recommend.

The men and women of Duke saved my Dads life. His liver went bad due to his gallbladder being bad. They did a transplant and now my Dad looks and feels better. They still take good care of him and check on him. They care for their patients and treat them like family. Thank you Duke for giving me more years with my father. Love and Peace.

Hired doctor who owns a gym in Durham and is hosting maskless parties. Would not trust any doctor here to actually take care of you during the pandemic

Had my hip replaced yesterday and I’m on my way home now. The whole team at Duke was incredible. The nurses easily went above and beyond for my 24-hour stay to make sure I was as comfortable as possible and worked with me to get home to relax and heal. Thank you Duke Hospital and Duke Ortho for a great job!

My grandmother has been in the hospital waiting to have a fairly routine procedure after a fall at home Sunday night. She keeps getting bumped by more pressing surgeries. while we understand her procedure is not an emergency, her waiting indefinitely means she cannot eat (for 2 days now) and they are not getting her up out of bed much at all. This sets her up for blood clots which can be catastrophic. Duke needs to do better for their patients! They toute being one of the best in the country yet they make a 91 yr old woman wait indefinitely for food because she has to be ready to go to the OR at a moments notice.

Honestly, Im very appreciative to the team members at Duke that saved my child. Staff is amazing. Especially the team members and nurses from the orthopedic surgery and PICU. They are truly the greatest! They made my childs stay comfortable and fun while he was in so much pain. We love you all from the bottom of our hearts and God Bless!!!

Everyone on my visit were very nice from check in to triage, emergency room and surgery everyone was very nice to me and understanding of my situation and I felt very comfortable. Date aug 1st 2020

Saved my daughters life with a double lung transplant....she is doing great thanks to the wonderful team at Duke

Worst hospital..

The doctors are good but the case workers are rude, mean, and will lie to you in an instant. The majority of staff are inconsiderate, rude, not on time with medications, takes between 10 and 20 minutes for a nurse to get to bed ridden patient after patient tells them they need to go to bathroom or anything else. Some nurses are great, others need to find other employment. Very disappointed at visitation policy as they blame everything on Covid19 and are not compassionate at all. We were told it took 3 days to get patient transferred to Duke because ALL beds were full but when we got there I personally walked around on that ward and counted 18 empty beds they lie to get government money. (((I might also add, that once Duke transfered wife to the Duke rehabilitation center , we were told that only one person could visit and Noone else. Since our daughter lives an hour away, we live 4.5 hours away, I allowed daughter to be designated visitor although I was staying with wife everywhere she had to stay but they werent allowing ANYONE to stay, so Id rather daughter be able to visit daily than me weekly. They also told us each patient would be in separate rooms due to Covid19 but after my wife was there a week they moved another patient into her room.. I spoke with wife on phone daily and a few days after they moved other patient into room I noticed a cough and wheezing. I spoke with several nurses over the next few days and they claimed it was nothing to worry about that it was from not moving around. They didnt check and they were wrong, she had aquire Covid19. They sent her home with covid and the next morning she had to be ambulance to another hospital where she subsequently died! Beware

Very nice place good doctors and staff.

I cant express how much this hospital has done for our family. They are so caring and helpful. They treat my mom awesome and I know that while she is getting her cancer treatments she is finally in great hands.

Had a knee replacement there and the entire experience was smooth and professional from the moment I entered. The nurses who tended to me prior to surgery were fantastic, as were the doctors who administered the anesthesia. In fact, one was from England and had a dry wit that left me in stitches. Finally, the surgeon (Dr. Jiranek) was a godsend, having a specialty in my area of concern. His kindness and skill made a huge difference. Everyone on my hall, from the nurses, to PT, to the transporters, were wonderful. A special nod to Katie, who took such good care of me, and to Sabrina, the dedicated physical therapist, who had me on my feet right away.

Dont be fooled by the Duke name. Worst ER Ive ever been to. Its a training hospital. They found out my father had a serve blood clot after an ultra sound & still made him walk back to the waiting room for another hour. The ultra sound tech was really fast and only looked at his thigh to knee and stopped. He walked back to the waiting room and was called in the back to draw blood. He questioned the need for blood work and a doctor came out of a room to inform him he had a clot and sent him back out to the waiting room. We spent a total of 6 hours in the waiting room & the doctor called it quick after we finally got a room. I was dumbfounded. My father repeated his story to the nurses and doctors, multiple times who didnt take the time to look at his chart. Had him self inject the medicine and sent him home without consulting a specialist like they promised. My father has a long medical history with multiple surgeries in the last couple years. Dismissed my concerns and sent him on his way. We tried calling duke to have them provide a specialist referral to see a doctor where he lives in Seattle. Duke denied the referral request because the doctors are outside of their network. Take that into consideration if you plan on going to this ER, you will be denied a specialist referral unless your doctor is in their network. Update - after arriving home in Seattle, he immediately went to his hospital where they provided another ultra sound. The Seattle hospital was very thorough and did an ultra sound on both of his entire legs and his stomach & found the clot was from his hip all the way to his calf. Since Duke stopped at his knee, they only said it was in his thigh. Will never think about returning to Dukes ER.

So first off I would like to say that, the staff is great here especially on the 5th floor. I’ve spent quit some time here now and everything has been great and the staff are awesome. But this damn food is the absolutely worse. I think they need better meals and choices taste wise. I think it’s bad enough that people come here on very long stays ,the least that could be done is to serve them some food that’s tasteful. The portions are very small and it’s not much to choose from.

My daughter has a severe case of pneumonia and the doctors and nurses have been awesome!!!!! She had to have surgery and a tube inserted in her side that drained fluid off her lung!!! Spent 3 days in PICU!!! She is doing so much better!!!! Still in hospital but so much better!!!!!

Great place. Very attentive to my son. They spoil him rotten and make sure hes not in pain and comfortable. This staff and doctors are knowledgeable and caring. The food could use a little work.

This hospital has broke more HIPPA laws than I can count. In the Er with my Aunt and she was placed in a hallway after being brought here via ambulance. She was talking out her head and workers are just passing her by. Some were laughing...no compassion or empathy for the people they are suppose to be assisting. I will NEVER bring another family member to this ER Again. No respect for the patients. Sorriest place ever.

(Dr. Haywood Brown) & his Team for Prenatal Medicine & Treatment in Labor & Delivery at Duke Medical Center has been absolutely amazing and accommodating. In all of my experiences with Doctors and medical facilities they have been the absolute best. The initiative and willingness to revise my surgery due to high risk pregnancy conditions gave us more hope & faith for the future of our Child. The Staff here pulls together quickly in a professional manner. Everyone is polite and kind and their concern for you is very genuine. I am Grateful for the opportunity to experience the excellence of Duke University Hosptial.

Not superior hospital at all!ER wait times are extreme, medical staff are rude and definitely not compassionate caregivers.Duke is a teaching hospital. The do patch work to get you in and out only to have you return 2-3 more times for the same problem. Thats because underlying causes of your illness is not looked at.

Its a hospital. Ive had a night nurse, while I was admitted, insert a latex catheter knowing I have a latex allergy, but the response from the other nurses and doctors and administration was good. They apologized, worried about me, were very patient, explained anything I asked about and stayed professional, courteous.My oldest was also an ER patient while still a newborn. Yes the wait was long. But the staff nurses and doctors were kind, thorough and considerate.

We love duke hospital. There is a reason they are number one. Dr Broomer and his staff took good care of us.

As a sickle cell patient, with numerous crises & hospitalizations our hometown hospital has made so many mistakes and couldnt help us. We were referred to Duke Childrens hospital and we have had a HUGE turnaround they take the time to come up with a pain management plan instead of just giving my baby so much meds and actually tending to her needs. I am so thankful for Duke & their care for helping my baby and being the best!

I was here for two nights the best treatment by far I remember my nurses personally who were above and beyond and I could tell it wasnt just a show I couldnt really talk at first because of my swollen throat but the nurse Lauren,Laura,McKenzie who is new best of luck sweety and my nurse I met on the morning of my leave who actually said she wished I couldve stayed another day with her after talking her head off lol after I found my voice Kursten they were awesome one of the night staff Jasmine started off rocky with me but we all have our nights she turned it around and turned out to be awesome as well!! Beautiful women!!!

This hospital is wonderful I’ve been seeing a MS specialist for almost 2 years their He is awesome.. But when it comes to the ER they suck unprofessional, they say one thing and do another. I arrived yesterday with numbness in my face on my right side got to the hospital at 2:30 I didn’t get back in a room until6:00 I didn’t leave until 11:30 I’m in Nursing school currently and I would have never had thought Duke ER department would be so poorly ran, I even asked to speak to the charge nurse and she as well didn’t have a clue of proper procedure. I will be notifying My doctor as soon as he gets back in the office I will let him know I will not be returning back to the duke ER but I would love to continue with him.

Ive been dealing with health issues the last 15 years of my life and it has been mentally and physically taxing. I just moved to North Carolina back in august and prior to that have had to deal with hospitals and doctors that treated me in ways that were beyond cruel. I eventually reached the point where I essentially gave up on trying to figure out what was wrong with me but my mother in law and wife insisted that I give Duke a chance and it was the best decision I have ever made. The doctors at Duke have treated me with nothing but respect, have made me feel that they actually care about my issues and want to figure out what is wrong with me. This place is top notch health care and I am thankful in a way words cannot express. They resorted my faith in healthcare and doctors in just a few months. I used to dread going to the doctors or hospital out of fear that I would be treated like garbage but, since I started going here I no longer have that fear. Duke represent everything that healthcare should be.

My fiance has been here for almost 3 weeks and had sugary on his lung. The Staff, Drs, Nurses, Specialists, everyone we have came in contact with has been amazing!! Everyone is super, friendly, helpful and take the time to explain whats going on thoroughly. Also very clean and sanitary. He has got amazing treatment from the minute we walked into the E.R. Best hospital Ive had to deal with ever! I know if we have ANY issues in the future we will be taking the extra 45 min drive and coming here instead of going to the hospital in Roxboro!

This is absolutely the worst institution that I have ever worked for and being a patient for, as a matter of fact, do anything with. Very arrogant, inhumane, irresponsible, bureaucratic, expensive, heartless, cold, careless. They should be fired from care giver business and be oust out of community! I would not give them even 1 star!