As god is my witness, I have never seen such an inefficient office in my entire life. I waited FIVE HOURS just to get in contact with a representative. You have to keep on calling and then you have to hear the automated message say We are unable to take you call because all our representatives are servicing other callers over like 700 times. It got to the point where I started to automatically memorize the automated message due to the unfathomable long waiting period. It actually feels like you won the lottery if they pick up the call and answer you. Please, I implore you to do something about this long waiting time or at least update the phone system to tell you how many callers are ahead of you or puts you on hold.

Never respond to emails. Also they are ripping off and scamming your kids.

This office will not answer your phone call. ever.

Called probably about 30+ times because i’m in dire need and they just gave me radio silence 🤷‍♀️ sorry if you’re a financial aid office you should be available and not answer any calls

Very helpful and polite..wanting to do whatever possible to be sure your student can stay/afford staying at MSU..