I was charged twice on my transaction on a credit card on 8/10/21 and the issue still hasnt been resolved. My advice to you is do not use a credit card. They can not refund it in the store because their machine is out of date.. I have called every number they have and you leave a detailed account of my transaction.. And you guessed it right no one called to resolve this issue. My next step is the BBB then Action 19 to get answers!

The store is very disorganized compared to some of the other stores...but the staff was awesome always asking if your ok and if you need help with anything. Compared to the other stores may not be as neat but the staff more than make up for it..I will return just because of them..

Not exactly sure how this has 3 + stars but the store is horrible and has always been horrible. Boxes everywhere, extremely unsafe,most of the staff is rude and could care less what youre looking for or what you want. The whole store is terrible. Theres always boxes all over the place,The are neverstocked, they bring their children to work, they talk on your cell phones while working, they play music on their speaker (vulgar disgusting music at that) all of it is trash.

Convenient had everything I was shopping for great customer service 😎

Might be the worst check out Ive ever seen. Might as well hand wrote each receipt

Dollar tree customers, you want a clean store? Want things stocked in a timely manner? You want pleasant cashiers! Please do your part. Be pleasant to the cashier as you would want the cashier to be to you!Please don’t take frozen food like ice cream and leave in different parts of the store, once you realize you don’t want it!Put the items back where you got them from once you decide you don’t want them. This will free the stockers up to do stock instead of doing recovery. Patience is a quality the few of us have. We want what we want when we want it we don’t wanna wait in line. I remember when you were out shopping so is the rest of the world and they will always be alone wherever you go. When shopping at dollar tree if you keep that in mind I will greatly appreciate it and I will help you experience be much better.

Worst customer service ever !The manager was extremely rude. didnt even get helped had to go to another aims test place.

I ended up leaving all my stuff. The line was so long there were at least 7 people in one line. I dont understand why they couldnt open a second line.

Staff was not wearing masks. 70% of the store is empty or in boxes and unstoppable. Unsafe, empty, messy.

Always find what i need..

I think they need help..Inventory ALL over the floor & in the isles..Horrible..

Its always messy, cluttered with shuffled stock & boxes of stock not placed on shelves. Under staffed. Terrible service.

The staff was very polite and professional. Helpful an thanked you for shopping with them.

Male Cashier was less than friendly..

I visited the Shore Center Drive location on September 1st at 5:16 PM and was rung out by Lisa. While I DID just speak to the manager and told her all about my positive, pleasant experience with Lisa as my cashier, I wanted to take the opportunity to post on this forum as well so that my experience could be read by and shared with all of you and seen by as many people as possible. In a day and age when good customer service is hard to find, I like to go out of my way to compliment and recognize the people that truly deserve it. Lisa is always super friendly and helpful, and always has a smile on her face. It is obvious that she genuinely likes her job and her customers, and walking into that store and seeing her working always puts a smile on my face because it ensures that I will have yet another pleasant, positive experience at that location. Dollar Tree, keep up the good work on hiring and training your associates, and Lisa, keep doing what you do!

Friendly customer service, clean store and fast service 😁

A lot more organized than last year. Scaled up products and addition of new items, some brand name makes the visit worth it. However still lacks in stocking the shelves in a timely manner and lines can be long due to short staff. Holiday times lines are very long why? Because Dollar Tree always have that last minute item we need.

White cashier trying to scam people up there he tried to overcharge and 1. Try to take my changeAnd 2 try to take my money and i almost overpaid.They even tried pulled it on my mama.

Store is a mess. 2 very long lines! But the cashier, a guy, was pretty nice.

Need more help. You get wht you pay for.🤷‍♂️

Junkie...Normally its pretty cool.

This Dollar Tree on Shore Center Drive is the WORST Dollar Tree I have ever been in. It is always junky and never recovered from the days before. They only have 2 lines open sometimes 1 when theres many customers in the store and the staff never knows where anything is. I asked if they sold receipt books and I was told no but I went down the stationary aisle and there they were. That store needs to be restaffed and cleaned

The shelves was empty and the store was dirty the staff working there was nice

Very long lines and typically only one cashier

Its usually messy in here, but the staff are very friendly.

It was mad crazy in this store which I already had a feeling it would be since it was the say before Valentine day! I finished up my shopping got in line 4 only two people in front of me when i notice I forgot one of the main items I came in for i told my son stay stay in line so we wouldnt loose our spot he did just that I proceeded down the aisle we stood in front of grabbed what I needed in less then 10 seconds got back to my son saw a woman cut in front of him then she looks at me and says she closed the cashier closed the line . I said how did she close the line when you cut in front of my baby? So I looked at the cashier and told her this woman cur in front of my baby we had been standing here she looked at me and said its ok maam I will still take you. I thought that was very nice on her end. Just wanted to thank her again for not getting an attitude and putting the customer first!

We had an awesome time we went there for my husbands birthday the food was excellent although they need to put more vegetables on the steak platters but other than that it was good The Salted Caramel cheesecake was a little salty well honestly very salty. The wait staff was very attentive. 👍👍👍👍✌✌

I can find almost anything I want instead of going to big box stores. Sometimes I dont need a large amount. Just the right size for a single person or someone with a bunch of kids.

Dollar 🌳 Tree is great. Definitely, saves everyone a lot of 💰 money. I feel its a blessing we have this store. God Bless!

The Dollar Tree means everything is a dollar thats the best place you can go for your paper goods cleaning Goods Tupperware Goods. I bring my neighbors twin boys give them $5 for each and they can get 5 different things toys candy books something to surprise mommy or daddy with for a dollar you cant find it nowhere else so a dollar is a good deal so Dollar Tree is a highly recommended on my list have a great shopping experience at Dollar Tree.

I arrived at 6:43 and online it says it doesnt close until 8:00 and Im pissed because I drove across town just for it to be closedAt least inform people online if your closed

Shelves half empty..needs a good cleaning store dirty

Extremely rude personnel. After a long wait their credit card machine was down at . register. The lady who came to helped the cashier opened a new line and told me I had to go to the end to check out all over again. The other customers stopped me from leaving to tell me I should go first. Such a shame used to love that store. Wont be returning.

It was good for this store.

Horrible, disrespectful manager! Never had a more unpleasant shopping experience! If she is truly in a management position, she needs to either have some additional training or step down and let someone who has the desire to provide high quality customer service have her position.

Todays visit was a good one. They must have just restocked. Clean...organized...well stocked. Found everything I needed...and didnt need.

Yes must have a mask

Very Good Place to Shop! Updated Merchandise all for $1.00 No Where Else To Shop but Dollar Tree 🌲

This store has a lot of good stuff. Kashi cereal, San Pellegrino drinks, Plastic recorders so you child can practice for cheap. :), swimming goggles. Its awesome! Please patronize.

Very bare, SUPER messy and overall sad!

Everything I needed for a buck...😉😉😉😉

I LOVE THIS STORE ..I CAN FIND ITEMS I CANT FIND IN OTHER STORES

Extremely disorganized, boxes are always piled up. Staff members always give off the I hate my job attitude/energy. The store on Sloane Avenue is WAY better.

I love this store. Feels like a treasure hunt ! Best place to get party items.

Could be a little neater . Shopping baskets are dirty. They have all the goods youve come to expect though . Well stocked

I try to avoid this dollar tree. Its almost always a mess. Everything out of place. One cashier and youre usually in line for at least 15 minutes. They run out of stuff often too.

Friendly staff, clean location, great selection. Everything is a dollar! Love this store

Its my favorite store.Good prices ($1) & cool staff.

The store was understaffed and the manager was very rude when I asked for an item. My kids and I were very disturbed, so we went to Dollar general. Much better selection and service.

The cashier had a attitude but the rest of the workers were very helpful

Decent pricing/quality. Surprising values...

Toys and crap all over the ground, balls everywhere. Ice cream thing left open thrown everywhere. Boxes tipped over balloons everywhere. Nothing is lined up properly. The store looked like a dump..

I love me some millie she is very friendly and helpful. I can only find what I came for 50% of the times that I visit. Please order more stock and hire more stockers. Please get that carpet cleaned up or replaced.

Some new finds as well as the old. Love cleaning products. Most of the time lines open so register lines arent long

They are okay. Could be a little cleaner and better stocked

Gave it five because of the staff, the store is kind of small, but I he staff does their best in keeping it organized.

I found what I needed and got out in a timely manner and the cashier was very friendly!!!

I think they are awesome. They always treat me right everytime i come in there

Needs more workers. For the most part its still good to shop here

I absolutly hate this dollar tree I used to go here a lot but the lines are always going down an aisle with one cashier i dont understand why there is only one cashier half the time dollar tree has grown and become super popular and busy hire more staff and FOR GODS SAKE PLEASE DO SOMETHING ABOUT THE MANAGER!! SHE IS RUDE AND KNOWS NOTHING ABOUT PLEASING CUSTOMERS BUT SHE WILL CATCH AN ATTITUDE IN HEART BEAT! Its just not right. But this place is disgusing floors are gross stuff is always laying around.

Nice place to shop

Customer service is really good and they seems to have everything

They have all kinds of stuff and easy parking.

Its nice and everything is a dollar

The one on vine street is better but this one is okay.

It always looks dirty and cluttered. I dont know why THIS store is so poorly stocked. I go to either the Vine Street location or even Mentor. But try to stay away from this one. Does corporate even inspect their chain stores?

Store was NASTY........!!! AND SLOW

Friendly staff can always find what I need.

NEW MANAGEMENT PLEASE!!!! BOXES EVERYWHERE, NOTHING IS IN PLACE, SPACES ON EVERY SHELF,NOTHING PULLED TO THE FRONT.... FREEZERS ARE OFTEN EMPTY WITH PRODUCT SCATTERED EVERYWHERE... THIS IS ALL MANAGEMENT AND THERE IS NO EXCUSE FOR A STORE TO LOOK THIS HORRIBLE... IF MANAGEMENT IS FAILING THERE IS NO WAY FOR EMPLOYEES TO BE SUCCESSFUL... NEW MANAGEMENT PLEASE!!!

Found what I needed,plus other things. Great shopping.

This store stays under staffed too much. When you there, and cant find something, theres not enough staff around to help , as well as keeping shelves stocked, and isles decluttered.

Love Dollar Tree, price is right. My one complaint is that they run out of buttered 🍿 in the large bag too quickly.

Love it! Great staff and selection.

It has alot of great stuff

Love that there is a store in Community where everything is $1.00!

Everything is only 1 dollar and they have good products

This manager giving my husband the run around with this nasty ass store.Knowing they need his help. From the looks its nasty as f***.all these dollars trees he tried at gave him the run around.They all about bull S***.They hire who they want. Not who they need.People who actually wanna work. Like my husband.The one in Willoughby racist, and the one on euclid ave kissing ass like a coon,and the one in richmond heights about bull.

Horrible....Place is never clean, unorganized, boxes everywhere and nothing in stock

A nice dollar tree has nice items

I like the 100 calorie packs if nuts 4 healthy snacks

They never have enough cashiers. Always s long line. Otherwise I like shopping there just wish they would work on the long lines.

Cashier, had pleasant attitude!, although In my opinion the store needs a facelift,,,carpet is disgusting!

Its not clean

Great prices and good size store

Good selection, friendly employees.

I always find a bunch of stuff I didnt think I needed but its such a sweet deal I cant say no. Usually a bit cluttered in the aisles but, its all a Dollar so no real complaints.

Great prices great selection great workers!

They close early. Bad element outside (front).

This is an actual Dollar Store, that has all items for just a dollar... Unlike other so-called dollar stores.

Great customer service! Today, thats what matters most.

Great Brand name selections at this location.

Waited in line for 15 min plus the ehole store need restocked

Good products at very good price

Didnt have any paper to wrap my plates n glasses🙄

Everything I need at a reasonable price

My fave dollar store location

Has to be THE filthiest store Ive been in, it was literally like walking around a dirt field, unopened stock always laying around I mean more stock in boxes than the shelves, I will drive 15 min further next time

Attitudes are very extremely unprofessional... The very ugly lightskinned one...

Me of my absolute favorite places to go. Everything is 1.00 and quality

Can always find randomly, good deals