AVOID! Terrible reputation and now I know why I should have listened... signed a team member up for a course. She is in the army and got called in. We attempted to get ahold of the institute to cancel as soon as we found out and per the number in their website were re-routed to a confusing answering machine. After finally getting ahold of someone and providing 5-days notice, we were told we would not receive a refund. We explained the situation and received rude and calloused replies from Nancy. There was no consideration given to our teammate who we are proud to support and grateful for her service. Horrendous customer service— totally disrespectful and unreasonable. After some back and forth, Nancy offered a credit, but was so rude to my staff I never intend on sending another team member through the program. Our office is proud to support the military and employ servicemen and women, so it doesn’t seem like a good fit. Do yourself a favor and stick with courses offered from the local dental society— this place is a scam.