Our apartment got flooded forcing us to relocate for awhile and I was worried about room rates, Lakeshore prices were very reasonable! Not only was the front desk staff (regardless of the pandemic causing short staff everywhere) very accommodating but the rooms were great! I hope everyone keeps in mind that everyone is short staff so let’s be kind to those who showed up. Housekeeping was understandably short and we had no problem cleaning our own room.Thank you Lakeshore staff!! You were a breath of fresh air in a time of disaster for my family and I! I will never forget that!

I was very pleasantly surprised at how nice this hotel turned out to be. The rooms are nicely furnished and quite clean. The cost was reasonable and I will stay here in the future.

Great price and super-convenient location. Clean comfortable rooms and nice pool area. Lots of great restaurants within walking distance. Only disappointment was that they dont clean the rooms, bring fresh towels and coffee replacement packs unless you specifically ask them to. Otherwise a great stay.

Employees dont have a dress code or uniform.... was kinda weird when Noone was around a younger female with purple hair came walking up in a tank top asking us if we needed help...😳. Nothing wrong just caught off guard. Rooms needed to be dusted more. But for the price cant beat it. Also all rooms have very nice big brand TV.

Positive: Staff was very helpful and accommodating every way possible. Hotel employee went above normal protocol to insure that we were comfortable. Negative: Everything we needed was there or near by. Nothing bad to address.

Positive: Staff was very friendly and all the amenities. Negative: Still waiting for my security deposit to be returned.

Positive: Nothing I was greeted by a gentleman who said what¿s up upon arriving. Paid with my Apple Pay when he said they don¿t have that system which obviously they did. Arrived to our room 316 and couldn¿t believe it. There was a ring of pee on the tub a Negative: As I was saying a stain of pee on the bathroom floor. Hair hanging from the faucet. Crumbs on the floor. The door didn¿t stay shut. Immediately got our bags and went downstairs and the gentleman never offered to change our room never did anything excep

Stayed in a lot of places, this one pays attention to the small details that make a big difference...... Nice rooms

Clean rooms staff was nice a BIG THANK YOU to your housekeeper Alisha. She was so helpfully.

Lakeshore never disappoints. Weve come here the past 3yrs. Kristen is a gem and Alisha kept us going with towels and hot tea, and the sweetest messages each day. We will be back in another 6mo!

I expected better for the price. Refrigerator is very loud. Bathroom door wont close. Sounds from hallway and connected rooms are very loud. Other room TV and people talking is so loud you cant sleep. Heated pool was cold.Not worth the price.

Very nice place to stay when visiting the area. Lots of nice shops (Reruns) and a nice place for breakfast (Georges)

Modern newer, very well kept and spotless clean. Super comfortable plush mattress and fantastic pillows. Great location across from the lake and a very short walk to restaurants and shopping.Like almost all businesses in AZ, I just wish employees would wear masks at all times indoors. The 6 rule does not apply inside. Im not a big mask wearer; I dont even wear one outside at all, but inside its important. Its America. I dont have to wear a mask at all. is not an appropriate response.

Very nice place to stay and convenient to everything. Room was newly remodeled and very comfortable. Aleshia, my housekeeper for the 12 nights I was there, left notes to welcome me and make sure I had everything I needed.

Nice hotel. They were in the middle of doing upgrades to the rooms during our stay. We never heard any of the work being performed and our stay was 5 days long. Stephen the GM of the hotel was very helpful at check-in. He gave us multiple ideas for great places to eat that are walking distance from the hotel. He also chatted with us each time he saw us like we were old friends playing catch up.. The fountain park that is across the street has a very nice paved trail to have a nice easy walk. Would definitely stay here again. Beds were very comfy.Our only negatives which brings this to a 4 star rating is the shower has no shelves for soaps and shampoos so you have to reach to the floor. Nor is there towel racks for your hand or bath towels.. The other is the furniture ie desk armoire hutch etc etc seemed to be very inexpensive not commercial grade quality. Overall rooms looked very sharp and clean housekeeping does a wonderful job cleaning rooms.The pool here is heated and the hot tub is good sized.

Positive: Quiet location and environment Negative: NA

Positive: How close it was to everything. Negative: The lack of information giving. Water was turned off in my room with out me knowing. Left for some Supplies came back to informed that they’ve switched rooms. The employees were super nice and proactive!

Stayed there last weekend on a pre-paid Expedia reservation. They charged my credit card for the room anyway. Ive tried 3 times to get in contact with management and keep getting the run around. Enjoy the dispute and another 1 star review, guys.Update: Finally got the manager to call me back. He excels at being passive aggressive, but other than that completely worthless as far as I can tell.

After our family who we were going to visit nearby woke up with a stomach bug, we tried to cancel but they would not accept it or even offer a lowered cancellation fee. I risked booking a non-chain hotel and now paying the consequences, literally.

We enjoyed our stay. The property was clean, quaint, and comfy. We will definitely come back.

Where shall I begin?1) Floor, ceiling and walls are so thin, you hear EVERYTHING!2) 12:03 AM, occupant above us was playing basketball (at least thats what is sounded like) so we called the front desk, no one answered, ever. We called 3x, 2x from the room and once from my cell.3) Inability to adjust the in room AC unit, with a not saying, dont go below 70*4) I could hear the occupant next doors, cell phone on vibrate, everytime it rang (and was unanswered, as it chimed when it went to voice mail.DO yourself a favor, find another hotel to drop $225 per night on. Youll thank me!

The rooms were comfortable and nice. The staff were very nice. I would recommend this site.

Positive: Great staff, housekeeping is wonderful. The hotel is a reasonable stay whenever the rates are less than $--- a night. Negative: This hotel has been remodeling for years now. The finished rooms look nice, with okay quality on that work. The upper floor hallways are a bit sketchy, with poor craftsmanship on flooring, under nice looking carpet.

Beautiful and Very Clean. Nice staff!!

Great staff, lovely accommodations. New classic style decor. Very luxurious.

Positive: They were responsive to questions and concerns Negative: Desk by chair with broken back was replaced - took two trips to accomplish. Refrigerators made so much noise that I had to turn mine off, unfortunately the neighboring room¿s vibrated enough to disrupt sleep. Heard others at checkout make similar compl

I like the location right by Fountain Hills park, and the great restaurants near by. Its quiet, nice class of people.

Weve stayed several times we always had a nice room its a great location across from the Fountain

I stayed at Lakeshore Inn in June, 2020. I was given a recently remodeled room, which was very comfortable. The bed and linens were exquisite, and other amenities were in great shape. The staff was exceptionally friendly and accommodating; they went out of their way to make me comfortable. If I stay in Fountain Hills again, I wont hesitate to book a room at the Lakeshore Inn.

Construction at 0700!!! Dont plan on sleeping in it your on vacation.

I can not say enough great things about this AMAZING PLACE !!! This will now be my absolute #1place to stay!! All staff goes abound and above for you!! They ALL treat you like family!!! Clean is a understatement!!! They take COVID very serious!! Between safety measures, wearing masks, hand sanitizer, cleaning lobby, rooms, name it!!! This is a must stay !!! Treat you with so much caring and respect... Traveling as a single woman they make sure that my safety is watched over.. Like I said always felt safe and looked over this pace is a gem !!! Love love love it here this is a MUST stay I’d I could give them a million stars I would !!!! Keep up the good work I have told everyone about this place !!! Nothing but a Amazing stay !!! Thank you thank you!!! Best experience ever at a hotel and I travel a lot so that’s saying a lot !!!

They are doing a little remodeling but nice hotel cant wait to see the finished product so to speak lol

Workout room was closed down did not say so on website. The hallways were gross check photos.

Positive: The courteous staff and the cleanliness of the hotel Negative: We had extremely noisy guests above us. Maybe they had young children which we’re making lots of noise. It seems they were jumping off the bed and moving things around in the room.

Excellent, very clean

Amazing and kind place

I have drove through Fountain Hills many times, but never stayed the night. I decided to stay a few days at Lakeshore Hotel & suites. I chose this hotel because it was right across the street from the world famous Fountain Hills Lake Fountain. I heard from friends and read some negative reviews of this hotel, but I didnt discourage me. I always like to find out for myself. The staff was very welcoming the moment I walked in. The rooms were surprisingly modern and cozy. I even spend time at the pool and it was a very comfortable and refreshing. The bottom line, this hotel is worth the price to stay a night or two.

Very nice hotel and everyone was very friendly. However we were awoken at 7:00 on a Saturday morning by the sound of drills and hammering. Apparently they were doing construction in the hotel. There were no signs or were we informed that there was construction going on.

Nicely renovated, great style. Clean rooms and friendly faces. Would recommend...

I was quite concerned after reading some reviews of this hotel but had already booked my room because of early morning appointments at Mayo. I was pleasantly surprised, we were put in a newly refurbished two bed room and it wasn’t dirty at all with brand new beds and the price was much better than anywhere else I had looked at. It had a mini fridge, microwave and coffee maker, so everything we needed and only minutes from Mayo on Shea. We will definitely be staying there again!

We stayed at the Lakeshore Hotel in June and had a wonderful experience! The location was great (across the street from the World Famous Fountain) and close to restaurants, shopping and the Fountain Hills Theater. We had the friendliest encounter with staff and special thanks to Gary (owner) who upgraded us to a suite when we returned for a second visit. It was also clean, quite and a great value. We asked for an extra blanket and staff quickly responded. Many thanks to Gary and we’ll be back!

The staff was friendly, rooms were clean and nice. View was lovely from the second floor. I would go back again.

Really enjoyed my stay here. Great location with a nice pool. People at front desk were always friendly. Will definitely stay here again next time I visit. I shipped my clubs to hotel with no questions asked by them. Which was a huge deal cause I didnt have to lug them through airport.

My husband and I stayed here on the 1st of june and it was so amazing! The owner was so kind. Very laid back and made us feel comfortable and made us totally forget we had been having a rough time. We will be coming back for every one of our date nights. We loved the restaurant, the staff, the room, the surrounding area, just everything about our stay was perfect. This is a place I would ALWAYS recommend to anyone. I have to say I have dealt with allot of private owners of hotels actually worked for a few in the past and never have I ever met an owner as cool, kind, laid back, accommodating, and genuine as you were. My husband and I are typically loners stay to ourselves and usually only do take out but after seeing the owner, staff and friendliness of everyone here we went and enjoyed drinks food and music at the restaurant and we had so much fun. It was the best place I have ever been. Thank you for making our stay so amazing. We will be back to stay and eat on our next date night.

Phenomenal. We live here in the valley but come here often because of the service and friendly staff. Though there are many hotels to choose from, we do our stay-cations right here because we feel welcomed, remembered and always taken care of. You won’t regret your stay and it’s location doesn’t hurt 😉

Wow. What an amazing place to stay if your in town for any amount of time. Clean & quiet rooms, spectacular views of the Fountain and surrounding landscape. Very satisfied with my stay, gentlemen at front desk make you feel right at home and greet you with a positive attitude, it was refreshing to say the least. After my cross country travel this is the only place that I would want to recommend. I dont typically write reviews for anything, but i felt like they deserved an honest review. Only stayed one night, but was very happy with my stay. I would 100% come back if I have the opportunity, thumbs up 👍

Newly renovation rooms with a bar and dining area to go with it. This place is an excellent place to stay and enjoy the views that Fountain Hills has to offer. Its located right next to the fountain, which is a staple and a must-see attraction. It’s one of the tallest fountains in the world, and its right outside this hotel. If you want to visit a nice calm area without the hustle and bustle of the big city, this is an excellent place to stay. Id recommend to anyone who is wanted to visit, to at least check this place out.

SUPERIOR HOTEL IN EVERY WAY: From Management to Maids. These people are simply outstanding. Last week we had a fortune of staying there. We checked in late. When we walked into our room, it looked like a palace: all renovated, wooden floor, beautiful design furniture. We live in Beverly Hills, and are used to fine things. We found Centerstone Plaza Hotel purely by accident, but were not disappointed. Food is really good too. Hotel rocks! Very happy. Will be back!

Let me say I have been to many hotels throughout my life. Experienced all sorts of issues. I dont normally give my thoughts. Either I come back or I dont. I will say this with the utmost honesty. This hotel ( resort ) rocks !!! Located in gorgeous Fountain Hills Arizona. The location could not be more perfect. From the time I checked in, to the moment I left, we were treated as royalty. Our room was just as described Fresh remodel with the coziest bed. Our room over looked a pool that was soothing on the bones, and believe me, we needed that after a long day of travel. Gary and his staff gave us the low down on all the hot spots, plus hidden treasurers which await visitors Gary and his staff truly know how to make a guest feel welcome. Thank you for a wonderful Experience !

Check in was easy not far from fort mc Dowell.. beds were comfy.

Made a last minute reservation as I was pressed for time and was upgraded upon arrival. Check in was fast, friendly and efficient. Room was a beautifully remodeled jacuzzi suite overlooking the world famous Fountain Park. Housekeeping was more than helpful providing me with extra towels, toiletries, etc. On site restaurant/bar has happy hour from 3-7 with half price drinks and delicious appetizers. I was even provided with coupons for the restaurant upon check in! All in all a wonderful stay with plenty of amenities. Will definitely be my go to hotel in the future.

Peace of Mind!This is how I describe my experience as a Lakeshore hotel guest. The manager and staff have been Kind & Hospitable during my stay. Providing me with a sense of family, peace of mind and support....Its nice to have a Home away from home~

It is a fairly cheap place to sleep. For me, the room was clean, but a bit shabby and fairly dated. Would I stay here again. Yes, but only as a place to get some rest for 1 night if the price was right. Definitely not a place to really hang out in the room. They have a pool. The lake is across the street and the fountain is worth checking out. Walking distance to several restaurants and a pretty cool wine bar.

This hotel was very nice! I was able to stay in a suite with two lovely leather couches, tables with marble tops, and all the furniture was well made with beautiful artistic wood carvings. It was also right across the street from a beautiful lake with a play ground for kids, shops, and wonderful statues. There is also a huge water burst that came out for about 15 minutes! The bed was very comfortable! I also had a microwave, a mini fridge with a freezer, 2 TVs and, a nice size bathtube with shower! LOVE LOVE LOVE! The staff was extremely nice and did a great job cleaning the rooms! I would definitely recommend!

My husband and I stayed here for 5 days. The rooms are nice but the furniture is very old and worn. The carpet could be nicer also. Really needs updating. The pillows were not very comfortable and the towels were very small and thin. Location is great as well as the staff. Just an update and it will be perfect! The restaurant attached to the hotel was awesome!

Great location! Lots of restaurants within walking distance. We had a beautiful view of the park. Staff is very friendly and accommodating. Room was cozy and clean. We will be back.

No cleaning on last day. No one cared. Manager quit. Door lock didnt work the entire time. Lots of issues. Nice location. No one could address any concerns. . Good luck

Positive: Only the location Negative: used Band-Aid on the floor, toilet ran all night, the vent in restroom was filthy, the curtains were filthy and i did NOT get a refund for the last night that I did NOT stay. Pure GROSS!!

We had the privilege of staying at this awesome hotel for two weeks while my wife was undergoing cancer treatment at the Mayo Clinic. Centerstone Plaza Hotel is a great hotel with every amenity that you can possibly imagine including the restaurant. Also, hotel guests receive 20% off the restaurant meals. Their best feature, however, is their staff. Awesome people. While staying at the Centerstone Plaza, we met a lot of great guests who stay there long term; some are in the same shoes as us (undergoing treatment at the Mayo). The hotel owners are extremely generous and understanding, and always offer reasonable accommodations and good prices. far better than the competition. We will definitely be back.

Thank you so much for such a wonderful accommodation. Lakeshore hotel was so great i didnt want to leave. The staff is really nice.the room was very clean and comfy. I would recommend this hotel and suites any day and I will surely be back soon

We booked our room fairly last minute from a third party discount hotel search company. We needed something inexpensive for the weekend and found this hotel at a steal at $40/night. We were weary at finding what appeared to be a nice hotel on the surface for such an excellent price especially for weekend rates. Since the booking company said there was only 1 room left at that awesome rate, we expected it to be the most old, run-down bottom of the barrel room they had to offer (but thats not what we got, or if it was their worst room then Im impressed). We checked out reviews and saw a lot of 1 stars but clearly many of them are bogus or are from crazies with an axe to grind. Many folks only leave feedback when they have something to complain about so we took that into consideration as well. Im glad we took a gamble because the hotel was excellent. The hotel itself and the room were clean. All appliances and bathroom fixtures were serviceable. The carpet was BRAND NEW and I mean exactly that, because you could still smell that new carpet smell. It was clean and fluffy. It even looked like the room was recently painted. Adequate lighting. The beds and pillows were comfortable. All the amenities you could want are available and included in your rate. The neighborhood feels upscale, safe, and is absolutely beautiful with the desert landscape. We wanted something quiet and a little out of the way and that is exactly what we got. The cleaning and front desk staff were all very friendly. My wifes only complaint was the towels are a little on the small side, but that kind of thing doesnt bother me and is really just nit-picking. Weve stayed at hotels 3 times as expensive that were just trash. Well definitely visit again.

I really appreciate the hospitality, warm and welcoming atmosphere that Gary and the staff gave my boyfriend and i from the start.The room ,hallways and hotel were very clean. Our room had a view of the famous fountain.We also took advantage of the amenities the hotel had to offer (A pool,Jacuzzi,pool table, darts and poker night).Great food made from scratch is served at the Fireside grill downstairs.Overall i have to say that this is a GREAT hotel!Thank you to Gary and staff for your hospitality!

Great place to stay

We checked into this hotel late on a Sunday evening and were greeted by the very friendly, smiling faces of Gary and Lena. The lobby was warm and inviting. After seeing I was a bit fatigued, Gary immediately offered to upgrade us to a renovated room overlooking the fountain. Then upon hearing it was our anniversary, he upgraded us again to an even more beautiful jacuzzi room overlooking the fountain. The room was absolutely lovely and tastefully decorated with the feel of a high-end bed & breakfast, rather than that of a hotel room. The room possessed all the amenities as well. The only thing they did not have was any type of food at the hotel itself. However, Lena and Gary were gracious enough to give us coupons for the adjacent eating establishment Fireside Grill. While the fountain did not come on that evening, we were thrilled to see it the next day prior to check out. Over a great hotel experience and we will definitely stay there again.

When we checked in, we were told that we would be upgraded to a nicer room that was available free of charge. The original room was a standard king and we ended up staying in the Victorian presidential suite! My boyfriend and I were absolutely blown away, and after spending two tiring days adventuring throughout Sedona and the Grand Canyon and staying in motels, we felt extremely fortunate. The room was beautiful and even had a jacuzzi. Thank you for such a relaxing and luxurious stay!

The hotel is clean and staff was friendly. Fantastic location with easy access to the park, restaurants, and local entertainment. Be aware that there is no continental breakfast. The hotel does show some wear and tear from age, many items are dated, but still clean. Check out is at 11, and those looking for a later checkout can get it extended by 30 minutes so plan accordingly. Overall a good hotel for the location and a clean place to sleep and plan the days excursions!

Not impressed, the room is on the second floor and it looks like they havent done any updates, curtains are destroyed floor carpeting is filthy Decor needs to be updated. This being in Scottsdale you think it have better amenities. Looks nice from the outside.Bathroom shower rod needs fixing. Only 1 trash can, small bath towels and only 2 asked from 4 more. Coffee regularly only 1 asked for more.Fire Grill Restaurant downstairs has a new owner bar not open. Food adequate. Oh well get on the bike and find another place to eat.

EXTENDED STAY - THE BEAUTIFUL 315. My husband and I wanted to send kudos to the staff and management of the Centerstone Plaza Hotel. We stayed there for three months while selling our home, and had the most pleasant experience. Actually, the first night was unbelievable. We fell asleep so quickly and slept soundly. I could hardly believe it when i woke up the next morning. We had a two-room suite with plenty of room to walk around and stretch out. The staff was so courteous, and the housekeeping staff were super helpful. Always a smile at the front desk, and asking if there was anything i needed. I would highly recommend this quaint establishment to anyone interested in a short or long term. Thank you to all!

Phenomenal Experience right in the heart of Fountain Hills. We had a reservation for a standard king room. The minute we checked in - they upgraded us, and gave us a coupon to their brand new restaurant. Absolutely an amazing experience from their maid service all the way to the top. We will definitely be back! What great people.

If you’re coming through the area it’s a place to sleep. Do not recommend the restaurant -for take out at least. My order was completely wrong both times I ordered and the bun I got on my burger was not edible it was so stale. Rooms barely got cleaned. Beds however were comfy and rooms were super spacious.

The staff was very friendly and the location is awesome. We were in town to see family and there are only a couple hotels is fountain hills and the other ones are much more expensive, but rightly so. This hotel did have signs up that they were undergoing a renovation. I hope that means they will be replacing carpet, furniture, and wall paper in every room. The bed spreads were mismatched (two queen room) and we had just four flat lumpy pillows for two beds. Towels were scratchy. The wallpaper was taped up in places where it was starting to peel off. Furniture was banged up. The shower head was leaking pretty badly. The carpet was stained and worn. The hallway had an odd smell and the elevator was badly worn. The AC had a sign on it that it shouldnt be set below 70 degrees which is quite high in my opinion. All in all, it wasn’t so bad we wouldn’t stay again for the price and location given that there are limited options, but don’t have high expectations.

I was absolutely disgusted with this hotel ,everything was outdated there was a paint chemical smell in the Room ,and in the hallways The carpet in the Room was disgusting and stained ,also Could not see out the window it was so stained ,and disgusting ,tried to change the Room when they gave us another Room it was identical ,and just as dirty, The only thing this place has going for it is the location out and around the area ,if they updated this hotel from the ground up it would be a gold mine.They need to demolition the inside maybe then we will come back.Let me Give you a little advice get a designer in there ASAP, spruce up the place you could put a fire pit in the pool area with some chairs, maybe some coffee in the morning where the bar is in the Room off from the pool ,and some flowers around. The hotel is dreary and dingy You definitely need to update the rooms not just throw a coat of paint on it when you cant even finish it as for my reviews look again, I give very good reviews to businesses that deserve it ,and bad reviews to businesses that dont ,sorry to say you dont ,I am very easy to please if you care about your customers and your business ,you have a lot of work to do to please me .

The hotel is immaculate. The reception area is so inviting. Front desk staff is so helpful and willing to take care of anything you need. The rooms are spacious and clean. The beds are just the right amount of soft. The bathrooms could use upgrades but overall a great hotel.

This place is not at all well kept, my sheets had not been changed from the previous guest, I found another persons hair on the pillow. The staff is lazy, I called for new sheets and pillows at 11pm after a long day and the man, Pedro, said he could bring them when he had a chance, and never came or answered the phone again, but he prefers we go back down and get them. Tired and tired of waiting, we go back down stairs and he is on a personal phone call. What a shame. I am paying over $100 a night I want a fresh bed and at the very least, good service.This hotel is a old Holiday Inn, and its being ran into the ground. Poor quality bedding and towels, and patched up holes everywhere.You’ll be sorry you stopped here. We are.WASTE OF MONEY. GO. ANYWHERE. ELSE.This place either needs a new hiring manager and new willing-to-work employees, or they should close. Worst hotel experience in years.*Posting pictures soon *

Very satisfied. Rooms were sparkling. Professional staff. Great location. Yummy food. We are coming back next year and bringing the entire family.

Very nice quiet place in a small town. What caught my eye while booking was that it was pet friendly. Traveling with the wife and 2 dogs, this was a very important thing to look into. I originally booked with some booking site but after there were problems with my reservation, the front desk had no issue making sure we were taken care of. There was a mini fridge in the room where we were able to fit in our dogs food which was helpful. It made a faint buzzing sound but it worked just fine. The coffee in the room was plentiful, just not as strong as we like it. Aside from minor things here and there, we had a great stay. We are leaving this morning and we will be stopping by on the way back home from our trip.

TRULY AN AMAZING EXPERIENCE: We were fortunate to spend our special wedding anniversary in one of the Hotels Presidential Suites. Wow, what a treat: a jacuzzi, beautiful Victorian-style furniture, beautiful views of the sparkling pool, hardwood floors, delicious breakfast in the morning.. and all that without breaking a bank. We have taken staycations before, and I have to tell you, some of their rooms are way better than the ones weve stayed at some of the most exclusive 5-star resorts. The most special thing about the Hotel is the Staff and the way they treat you and remember you the minute you walk through that door. We will be back!

We walked in to smiling faces who were more than willing to help. The room was beautiful and very clean. Everyone went the extra mile to make sure we had what we needed to make our stay comfortable. We will always recommend this hotel, and we will be back!

Stayed there New Years eve, and had a great stay. Was not planning on staying the night, but had some drinks and decided to not take a chance. I made my way over to the hotel, and was surprised at how well I was received. Made my way to my room and instantly passed out on the softest bed Ive stayed in outside my own. Would come here for a stay-cation, didnt know this place / town existed 45 minutes from my home.

Center stone Plaza Hotel at Fountain Hills AZ is a beautiful place. Very clean and accommodating. The staff were great. Facing the beautiful Fountain. We had a wonderful stay. And the Fireside Grill attached to the hotel is wonderful. We had breakfast there each morning on the veranda. Beautiful and great food.

The hotel was clean and updated. Updates where not great but it is clean. The cleaning service employees did an outstanding job cleaning the room the day we requested it.The lobby has nice things but just doesn’t feel welcoming.The elevators have misc broken items. Sign missing corners, broken arrow light, etc.The shower curtain rod is held in by drywall anchors which are not holding the curtain shut and is falling. There is a broken bath tile that ended up in my wife’s foot. Told the staff but they didn’t seen too interested.We visited the restaurant on a Monday night and when we opened the door the first comment was “we’re closing”. Which is fine but you’d think you hear, evening, sorry but we’re getting ready to close for the night.I would stay again for a night or two but not 5. If the staff was a bit more friendly it would make a world of difference.I believe that if there was a bit more upkeep and friendly service this place would be 5 Star Plus. Lots of potential!

The front desk ladies were nice .. The rooms need updating but they are in the process of doing that.The price was right seeings how I was just out here for the night .. nice big tv and the bed was comfy!!

First let me just say that the guy at the desk is AWESOME! I dont know what anyone would have to complain about this is by far the best hotel I have ever stayed in. These people these days think that every hotel should be the Ritz Carlton. The room is not only clean but so much more than what my wife and I were expecting. Im honestly at a loss for words. I will definitely stay here again and again. Like I said if anyone is looking for a nice clean quiet hotel stay here because its worth every penny. Shout out to the guy at the front desk.....MR. REALIST!!9

Thank you to your awesome staff. Jeanette has been particularly helpful during our stay at your hotel . My husband and I have been travelling here from Texas for our Mayo appointments. It is because of the warmth and helpfulness of your staff that we continue to return here time after time. Thank you for the beautiful room and the amazing restaurant. We felt like we were at the Ritz Carlton. Tablecloths and personal service from Matt. Very nice. See you again in a couple of months.

The manager graciously helped my family and I in our dire situation. We were given one of the newer rooms which I appreciated. It was clean and fit our needs. The pool and the inside area was clean. There was some old equipment from the kitchen in view but not a big deal. I also saw some beer cans on the outside of the pool area. Adults dont know how to throw their trash away so can someone clean up after them? I would like to suggest placing matching chairs in the room, replace the ironing board covers, and have fluffier pillows. Also, please find a way so guests can access the cable channels without having management come to the room. All in all I can say that travelers can book a room here and be comfortable. If there is a problem the team finds a way to take care of it to the best of their ability.

I called the main number to ask about booking a room and rates. The employee told me a rate and when I asked which type of room it was, the employee put me on hold. When he came back on the phone, he asked if I had access to the website to book as he was busy. I said I was currently on the website, but it does not give the option to view different rates. He said he was too busy so if I wanted further information, I would need to call back later. I said, Well, that is just terrible customer service. He said, Well, I am busy checking in guests. And HUNG UP on me. I am highly disappointed with the lack of professionalism on your employees part.

Positive: Very clean and friendly staff Negative: Nothing

Kudos to the staff of the Centerstone Plaza Hotel who treated my wife, my son and our service dog Bennett like family. They even had dog biscuits at the front desk for my German Shepherd. Awesome staff, great restaurant, terrific rooms and we even got an upgrade at no extra charge. We will be back soon. There is no hotel in the entire Scottsdale area that gives you the value of the Centerstone Plaza.

Absolutely adore the owner of this hotel. Was placed in the king suite and could not have been more impressed with the layout, the amenities and the overall service we received. A very warm and friendly family owned business that far exceeded my expectations!

Rooms need to be updated. Old furniture, stained and smelly carpet, cigarette burns on bed sheets and comforters even though the room is labeled as non smoking. My wife used her own blankets because she didnt feel the ones on the bed were clean.

Excellent stay. Truly enjoyed the cleanliness and the service. What great people! The location is also unbeatable. Parks, restaurants and their landmark fountain. Truly awesome!

Stayed here for a few days during last week and loved it! Staff was friendly, Fireside was both affordable and had a great menu. Found a great place to stay next time I am in the Scottsdale area, looking forward to my next visit.

Great room for a cheap rate. Clean, comfy beds. Wake up call was spot on time. Really nice place. Gary was super nice. I only stay there on my visits to the mayo.

Centerstone Plaza is nice hotel. Nothing fancy, nothing awesome. But the price is extremely good and the location is great. The rooms are spacious and comfortable. The hotel is a little worn but not run down. If you dont have to have the Ritz and you want a place to stay that wont break the bank- this is it. The pool is fun and the attached restaurant is handy. And the Fountain Park and strip mall across the street make this a wonderful place.

Great family oriented hotel with a friendly and helpful staff at an in crowded valley location with clean rooms at a very affordable price. Why stay in Scottsdale when you could stay 5 minutes away? We paid $35 for breakfast for the 4 of us at the onsite restaurant and they delivered it up to our room. Room service is also available. The outdoor pool/hot tub was clean, warm and never crowded. Everyone was friendly and very knowledgeable of the area. Already booked our return trip for Christmas.

MAYBE a little above average. Tried to get breakfast at the on site restaurant and they were out of almost everything that we wanted, we ended up leaving to go to another restaurant. Room service took at least 30 minutes longer than we were told on another occasion. Room was clean and grounds are well kept. Quiet enough to be comfortable. Decent enough but certainly not someplace that I would rave about.

Location is great. First walking in staff is friendly and looks great. Was very disappointed that the pool hasnt been filled or taken care of. Also floors were terrible to walk on and I heard my upstair neighbors all night and all morning. The rooms definitely need a little more style in them! But overall with the price and location it was a decent stay-cation for my husbands and I late anniversary.

Gary, the owner, and the entire staff at Centerstone Plaza are so friendly! They are always welcoming and interested in how your stay is going. The rooms are clean, comfortable, and reasonably priced. The pool is heated and also very clean. The jets in the hot tub are strong—great place to relax. The location of the hotel is incredibly convenient with some lovely views of the beautiful fountain that is the landmark of Fountain Hills. I have recommended this place to many people and will continue to do so! Gary, thanks to you and your staff for another great stay—loved my newly redecorated room!

Staff is friendly and the location is amazing. At first glance, everything looks really nice and high end, but its starting to show its age with cracked tiles, peeling sheetrock, and leaky roof (that hasnt been properly fixed in a year). Some of the repair work isnt very good either. But thats just the craftsman in me. Otherwise, the stay is quiet with nice views. A/C works really well and I get a comfortable sleep. Will stay again and recommend them to friends looking at a great Fountain Hills location for a good rate (consistently cheaper than their one other competitor in town).

Stayed here from June 4th through the 7th and it was amazing. Gary (the owner) is very nice and laid back. He always has a smile on his face and greets you when you walk in the door. He gave us an incredible deal on the room we stayed in and the room was very nice. When we walked in all we could say was WOW! The staff is very friendly and the view is very lovely. The pool is very refreshing during the day and the hot tub was very relaxing at night. I will definitely be staying here again. Thanks Gary for your generosity and hospitality.