Tonight was the second time in the last month that I got to spend time in their store with no one helping me, after walking in and saying, Id like to buy a printer and I need someone to help me pick one out. And again, for the second time, I got, Someone will be right with you. No one was, after 15 to 20 minutes, but at least it wasnt as long as the previous time a couple of weeks ago, which was 40 minutes, life I will never get back. Someone else will get my business. By the way Staples, even if someone had come up to me and told me the person was tied up, knows Im waiting, and will be with me as soon as they can, I probably would have stayed and waited longer. But no, the other employees, since there were no other customers present, were chatting with one another at the front of the store as I walked out. Nice.

One of the employees name Nasia is not helpful. She added unnecessary charges in my purchase.

Print CenterFrom out of state for a family funeral. Last minute photo print out request the night before the funeral. Thank you to the woman who stayed beyond store time to be sure photos came in through email to be printed off next morning. All photos were ready and perfect for the funeral. Well done. Thank you!!!

Visited today and the service was terrible. First of all I asked the girl at the register where to find an item she told me in a totally wrong place. Then I went back to ask her and she turned around and walked away. I asked another person to help me and it took five minutes for someone to help me. There were only a few people in the store. Terrible service!! I will never shop there again.

Each experience with conducting business services with this Staples location has been exceptional. Each associate encountered has provided expedient customer service, as well as completed printing request toward best the quality output. Thank you for committing to such services, and look forward to continuing placing requests for business services needs.

Easy to shop, good social distancing practices, overall a good experience

Welcoming and helpful associates who do everything to provide assistance. The best pricing for office supplies and equipment, computers and accessories, and furniture. Convenient location. The go-to store in Fredericksburg for all things for office and business!

Visited this store on Sunday, July 26th and honestly I was disgusted. I was shopping for a new office chair. Most of the chairs that were on display had some type of pet fur on them. I would think they should be cleaned as part of COVID sanitation, but I guess not. I was going to use the restroom but walked back out. I wont even say what was on one of the seats in there. It was obvious it hadnt been cleaned in a while. The trash was overflowing and the stalls were gross.I tried to ask the young man some questions about one of the chairs but he didnt have answers. I couldnt seem to raise or lower it. He got another associate to come help. She said, well, we put these together fast and most of the time its not right. Im sure if you buy one it will work. I asked if they had any in stock as its on sale this week. No, none in stock. Can I get a raincheck? She said a raincheck? I dont think we do that. I asked about another chair, nope, not in stock. I was told to go online. But the chairs were not on sale online, and you guessed it, out of stock. They both just walked off. Poorest customer service Ive ever seen. I did buy a few school supplies to donate and the guy checking me out was very pleasant. So, I know they do have some good associates in that store. I really dont think I can go back there.

Devin that works in the copy center helped us with a project concerning my mothers obituary and did an amazing job making sure we had exactly what we wanted and needed. He showed such kindness and compassion. We are very thankful.

I went in to purchase an Echo smart speaker. I brought the box to the cashier, she was very helpful. The cashier asked her supervisor to bring it from the back. The supervisor brought the more expensive version. When I told her that it was the wrong one, she just said we dont have any more and offered to order it. She could have said that prior to just bringing the more expansive version.

Found what I needed with a little bit of help. Cashier run it up but asked if I wanted a bag for my items. What is many items I bought seems a little strange but had to say yes I would like a bag typical girl woman child running a cash register other than that Stables good place

This is the first place I stop to get any of my office supplies. Larissa has always been super friendly, fun to chat with and she goes out of her way to make sure I find exactly what Im looking for! Awesome customer service!

Extremely dissatisfied with service, quality of printing, and no prices listed. When asked for prices, we were told that they would know after the print job was completed. We explained to 2 associates what we wanted, still screwed up the print job. There are black specs all over my document, when we questioned this, their response was... oh sorry. I would really love to have my documents looking professional. Poor all around.

Good customer service and prices.

Ordered several (over 700) color copies for hand-outs at free conference which I explained to representative; wanted to do job as cheaply as possible - never received a quote for the project; was told they would call when the job was finished; they didnt call - I called before pickup and was informed that the charge was over $400!! At the counter I asked WHERE their prices for color copies were posted ($.62 each!! - no quantity/price break) - no one answered the question. Although the QUALITY of work was very good, the customer SHOULD HAVE been provided with a quote upon ordering & NOT SURPRISED once the job was completed. Ill get it done for $.07 each now & give THEM my current & future business. Good bye Staples!!

Watch out- the Copy/Print center now charges what they call an Express Guarantee, meaning an extra charge on anything printed in person. This is a new corporate policy, and totalled $4 on top of my $14 printing expense. I feel like this is outrageous, and am sending an email to their corporate office. If you want to charge over 25% more, then just plainly raise your already overly high prices. Dont charge an Express Guarantee.

One of the staff members helped me find what I was looking for and personally checked me out themselves. Very good customer experience with this company.

They need to have more people to help customers. No one spoke to us for 10 mins. Great selection.

Print center has absolutely horrible customer service!!!

One of my favorite office supply stores wide variety of everything I need

Ridiculous group of individuals. I ordered pictures at 1030 am to be picked up at 2pm. Upon arriving I was told they weren’t ready because they were “to busy.” They were sitting there doing nothing when I walked in. No more than 2 customers in the whole store and none at photo area. Manager blew me off as not caring. Spend your money elsewhere or request shipping. This isn’t the first time from the same store.

Shout out to Rafael, Print & Marketing Supervisor at Staples, Fredericksburg, Va. I am a out of town visitor who needed to do some emergency paper work. Super polite, helpful, and very patient helping me use the coping machine!JoyceMedford, NJ.

Easily found what I was looking for and was checked out quickly

The store manager Zachry is the absolute worst. After insulting me twice I then decided I would challenge his lack of knowledge regarding the laptop processor architectures. Once he realized he didnt know what he was talking about he asked me to leave the store because in his words Im not going to be offended in my own store.I wasnt even going to write a review and just brush the whole thing off. Until I was in another Staples looking for that laptop and they said the only one left was at the Fredericksburg store and that they could call but that store doesnt like them very much and they may not have any luck getting them to hold it for me. So to that other store if you know who you are, I just want you to know its not you :-)The whole story......So I went to another Staples tonight before to pick up a particular Acer laptop. Specifically looking for the ryzen 3 2200u chipset unfortunately they did not have this in stock so I settled for an Acer with the a9 that was on a on sale. But this did not meet my wifes satisfaction due to the slight lag when switching between chrome tabs. I figured I should go back and get a ryzen 3, as I had just purchased two of them for the girls after researching benchmarks and reviews and found them to be more than adequate.so I took my return to this particular store, I then inform the salesperson of what I was looking for. At this point the store manager came over and asked what the computer was being used for. I explained to him what my wife would be doing with it which was basically a whole lot of Facebook and chrome web pages for various things. He then stated that he didnt think it would do the job, to which I replied Im quite certain it will. To which he replied, I just dont wont to see you having to return something that will not do what you need. I then reiterated that that was the laptop that I wanted and Im quite certain it will do just fine. He then remarked, well if you knew that you would not be returning this one. This left me with a slight chuckle in my mind but I let it go.just when I thought he finally understood that I wanted that laptop and that was it, I began talking to my wife about why it was better and why it would most certainly do what she wanted it to, he just could not help himself as he walked away and let out a nice smart remark just under his breath No it wontWell at that point I pretty much had had enough and called out to him hey there smart guy, you think you know so much why dont you go look up some benchmarks and performance testing and maybe youll understand why the ryzen is a far superior architecture, I will give you some knowledge , it is mainly due to the hyper threading improvments. Do you even know what hyper-threading is?This was about the time he turned around and explained how he was offended and wanted us to leave his store. My wife a bit shocked at the situation, responded to him that he was the one that instigated this little contest and was being ridiculous. She started to tell him that I was a systems engineer at which point I told her baby dont say anything else theres nothing that you need to explain to the Staples guy.that final remark was probably the only thing I regret saying just because I felt it to be mean and that is not really my intention. I would happily share information with anybody who wants to know, but when youre a jerk and youre wrong well then youre just a douche.Anyway I finally purchased a different model ryzen 3 laptop for $100 more just because I refuse to go back into that store and give that person my money.

Helpful young man found what I was looking for.

Always seems to have in stock what I need at the time. Good sale prices often too.

I was able to locate what I needed quickly.

I called the store trying to get a price on running a diagonastic and was on hold for about an hour. Once I arrived in store I approached a group on employee standing in a circle talking and was dismissed very quickly on a mediocre issue. I was not assisted till after waiting 15 minutes.

Found what I wanted. Helpful emploees.

No service. Needed to replace a laptop today. Service desk said they would send someone to computer area. Waited 20 minutes then walked out. Bought $1000 computer elsewhere!

Won’t be going back. Have had tons of laminations over the years, but the past couple times I’ve been there I either wait forever or get ignored forever.I stood there for 5 minutes and wasn’t even acknowledged by two people that were playing on the computer. I would complain to the manager, but obviously there would be no point.

Kiosk said had 1 in stock of the item I needed. Staff completely unhelpful.

Typical office supply store. Help a bit slow to respond to needs

Horrible customer service and extremely limited stock. Went in for posterboard and permanent markers and left without making a purchase. Dont bother shopping at this store.

To many customers not enough help.

Always a good experience

Always my go to store for office supplies

Cashier was nice

Typical Staples but in my general experience the staff can be inattentive and/or not very knowledgeable.

You find everything about stationery and office objects