Lots of changes at this facility and in our personal experience they are all for the best. Terrific staff. Clean and beautiful facility. Shot out to Dion(not sure how to spell it) best nursing aide ever!!!! She is very thorough and always nice no matter how busy she is. The newer receptionist Somaya is so sweet and nice! Justin is absolutely fantastic. The staff at this facility seem to actually enjoy their job and it shows.I give this facility a 5 star.

The employees there do their best to take care of the residents there but their are a few bad apples that can be removed from there and it would make it a better facility. Clean beautiful building inside and out! Real Hero’s Work There!

My aunt is at Saber Hampton Health & Rehab. The employees there are so friendly. I would give them 10 stars if I could. Steven is my aunt’s aid and he is wonderful, & easy to approach. I love the way he cleans her up, & checks in on us when we visit. Steven actually puts clothes on her instead of leaving her in a gown all day. It’s the little things that matter.

My father is at the facility and I’m in the process today to remove him. I would not let a rat live there let alone a human being. He has been neglected, yelled at things pulled out of his hands at 4:00 in the morning cause that’s when they thought it would be a good time to tidy his room& they never answer the phone.. they are short staff on the weekends. It got so bad that I’ve called the police on them twice!!! Don’t send your family member there..find a better facility!!

Huge thank you to all the staff! You guys did a great job with dad after his fall. Keep up the good work.

Nice and clean nursing home.a nice staff love helping residents

Sentara Rehab is in need of basic improvement. Like anywhere there will be some good things and some not so good things. In this time of COVID-19 we are all stretched beyond belief. Some of the OVERWORKED nursing staff were still able to find compassion for the geriatric patients while others obviously left theirs at the door. The OT/PT staff are great and are helpful for short term rehabilitation. The support staff (aides, custodial, dietary, recreational etc.) did the best they could under the circumstances. It appears the doctors/nurse practitioners dont visit the patients on a regular basis and rely on the observations of the nursing staff via a phone call. The call buttons are never placed within practical reach of the disabled patient resulting with them being unable to call for assistance. At times, the phone at the nurses station literally rang more than 60 rings. I would personally like to extend a sincere and heartfelt thank you to Nurse Practitioner Sherman. Although our family never had the opportunity to meet her in person upon her recent arrival to Sentara she realized the need for IMMEDIATE acute care of our family member and leaped into action. Unfortunately, our family member succumbed to her illness but thanks to Ms. Shermans actions she didnt die alone in that facility but with family in her own home. While I MIGHT consider this facility for short term care I would NOT recommend it for long term care.

You guys have until the time my mother is done there to get a positive review from me . And until I know that she is happy and my family is satisfied my opinion will change but until then this is where you guys stand ! I want the best care for my mother and she will get it

I give the staff a 5 star from the CNAs to the ladies who clean up from lunch, they all do a lot for me. At the end of my stay I was able to do all the OT and PT exercises with no trouble! The food here was really good Ill miss 3 meals a day for sure!!

The nurses and the other staff are great!! The social worker on the other hand was very rude and unsympathetic. I know she has a job to do but shes dealing with fragile families. We had to get an approval from the insurance company, to extend our loved ones stay. So we did because we felted like they werent ready to come home, but before we got a decision our loved one was taken to the emergency room. So that same day she calls and says Hes been approved and hangs up. How can you be so rude to people that are already in a sad situation. So, about a day later we decided to take our loved one home when they get discharged from the hospital. We went to get our loved one things from there room and tell the social worker or who ever about our change in plans. We got to our loved ones room and the room was cleaned. Now, our loved one was approved thru the insurance company to stay there until Thursday, it was Monday. Why was their things moved and then we were approved by the insurance to extend there stay. We walk to the nurses station to ask for our loved ones belongings, to find them in a storage closet throwed in the corner. Why would they remove our loved ones belongings if they were approved to stay?

The only good thing I can say is it dose not smell. The staff are not attentive and dont seem to be available. They do not check up on the patients who need to be looked in on. I asked an aide to please put my sister in the bed fromher wheelchair before I left because she could fall trying to get up. The aide told me if she fell she would not get very far. How sarcastic. When her husband complained he was told that I must have made it up! Hopefully she will be moved out of this hell hole soon.

There are people that are very good. Meals not so good. Kind of sad when you need someone to come to see you and you wait a hour.There is a very severe problem. Say you ring the buzzer because you need someone quickly. Waiting time can be a long time. Then you have no other way to contact someone. This is not good at all. Particularly if somePasses away.

ABSOLUTELY HORRIBLE!!! I wouldnt even send an animal here. Place smells of urine. Medicine is administered when the nurses feel like it. Staff is lazy and lack of empathy for the patients/ seniors. Seniors yelling for help, yelling to use the bathroom. Staff just sits there hearing the buzzer. They should be investigated for their behavior and treatment of the seniors.

While visiting a friend, I was pleasantly surprised at how nice the facility was. Not what you expect from an elder care/rehab facility. Very clean, bright and well decorated. The staff is friendly and experienced. Very nice

The nurses and physical therapists on the rehab wing were fantastic! The care my husband received while recuperating from knee replacement surgery was excellent!

I called to check on a resident, phone rang at nurses station, option 1 on phone menu for approximately 3 min 22 seconds. I ended up having to hang up. Maybe youll have better luck.

The staff here are very very good, and accommodating. I havent found one person to be unpleasant to me. The physical therapy team has been outstanding, and have challenged me to do things I swear I didnt think I could.

Sentara rehab is so great....... they have treated my dad so great......very attentive, very clean and modern........Ms. Wanda is awesome.

Kuddos to the following for giving me exceptionally good care. These people have been so sweet and kind, answering all my questions. Courtney Speech Therapy, Derek Physical Therapy, Maria and Katelyn Occupational Therapy & last but not least the CNAs Jane, Crystal and Sharon.

I wish to thank all of Sentara Rehab Hampton staff for the care, extended to me during my stay in your facility. The Nursing staff showed the care and willingness in all areas of my needs. To listen attentively and assist me throughout my stay.My OT’s and PT’s helped so I could better my homecare/selfcare at my release. They were very helpful at giving me ideas of activities I could do on my own at home that I could never of thought of.Lastly, if a specific concern was mentioned, they helped me contract these concerns before my release.Very pleased and content :)

My mother had a worrible experience throughout her 3 week stay at the rehab facility. On the first day she was admitted to the facility she did not receive any of her medications. She would ring the call button and did not receive help from the nurse until 15-20 minutes later. There were several times were family members would have to assist her with using the bathroom because the nurses would not attend to her. Several of the nurses were not compassionate and sympathetic which created a very depressing environment for my mother as she felt she was alone at all times. The hand hygiene was horrible and we would see nurse go from one room to another without using any sanitation practices. When my mother was prescribed a new medication it would take 1-2 days before she received the medication. The nurses would not follow the time of administration and would administer the meds 2-3 hours after the scheduled time. We heard several compliments from residents that they would not receive help from the CNA. If I could rate this place a negative I would. The management team was horrible and did not resolve the issues in a timely manner. I HIGHLY ADVISE ANYONE CONSIDERING PLACING THEIR LOVED ONE HERE TO LOOK AT OTHER FACILITIES!!!!

Sentara Rehabilitation Hampton has AWESOME nurses. Evelyn, Crystal, Tasha, Tasia, and Rose are the BEST.

I give Sentara Nursing & Rehabilitation a poor rating.My father was admitted on 9/23/2013 after his knee replacement surgery. The PT and OT staff are great! The nurses, I will let my comments/expereince speak for it self and about the facility.On 9/24/2013 my father was complaining about his catheter hurting him.. When the nurse came in, she had told him b/c he had 2 more hours left on the CPU unit. (For his knee exercise). She would come back then too remove the catheter. She could have stopped the CPU machine to remove the catheter and then re started the machine. The nurse removed the catheter @ 5:00 pm after I called the nurses station and made some noise. My father had been complaining about the catheter since 2:00 pm when I first spoke to himLater that night.( 9/24/2013) my father called the nurse around 11:00 p.m wanting his pain medicine, about 15 minutes later he used the bathroom on his self. He called the nurse again for the second time after he used the bathroom again on his self.. Needless to say. My father had to lay in his urine from 11:00 pm 9/24/2013 to 8:30 am 9/25/2013 and did not get his pain meds until then.

My husband was sent there by his doctors two times and we had several issues due to very limited help, the facility staff tries to do there best, but there were many times where one nurse was running the show at night. My husband was supposed to be in bed 100%, other than bathroom, and he rarely could get water or ice in his room, he is diabetic and when his sugar went to low, there was rarely anything for him to eat to have to bring his sugar up. I had to bring him those supplies for night time so that he didnt go without. Thankfully i was able to get there often so that i made sure he had what he needed. The food was terrible and the coffee was so bad that the 20 days he was there, he never drank any, i would bring some from home.. When we called the facilty the first time he stayed, we had called for an itemized bill it took months to get it, we had to call and call, and finally called the administration to speak to him so that we could get a bill. On his last stay, there now doing the same thing, giving us the runaround about the bill again.. Although the facility looks good, its far from running properly, apparently they cannot keep help, and when they call people in when someone calls out, no one wants to come in.. This is a bad sign. If you want facilities like this to run better, you need to take care of your staff. This last time there on April 14, 2016, although on a pic line and new his was being transfered from the hospital there, he was there by 6 in the evening, and the only thing he got for meds was insulin, because he begged for it, I was told that he had not been transfered so he probably would not get his meds till the next day. I found that to be totally ridiculous. My husband had mercer, and to get his antibiotics he had to wait till the next day. To me that was totally unacceptable. This place needs to step it up on there medical care.. While he was there although he couldnt bathe on his own, was rarely helped to get in the bath and washed up..