user
The Pointe Academy
10981 N 5600 W, Highland, UT 84003, United States
Appearance

Comments
Pi
Review №1

I love this studio, it feels like home and they teach Vaganova training :)

Jo
Review №2

I am disappointed in their gotcha billing approach. We signed our son up for a hip hop class in the fall. After attending only a few classes, the teacher approached my wife and said that our son was several years older than the other kids in the class and the class was designed as an introductory class. The teacher suggested he attend a different class but it was on a day that we could not attend. It is now April and we are still being billed monthly for the class that ended in December. I assumed it was a misunderstanding and called The Pointe. I talked with Paulee who said that students are automatically enrolled in the next semester class without asking the parents whether they plan to continue. You can only un-signup by going in and signing a discontinuation form. We assumed that since the teacher told us to stop attending the class that we were done with the class/payments. Apparently the initial contract states that if you dont go in to the office and sign a discontinuation form by a certain date in December, then they automatically sign you up and continue billing you monthly. The odd thing is The Pointe teachers recommendation for us to drop the class was not sufficient for The Pointe to understand that we would not be continuing with the class. I would assume that if they are truly setting up their contracts/auto renewal for the benefit of the students, then they would have no problem refunding the charges for a class that we mutually agreed to stop attending in November. However, they act as if they have no choice but to keep billing us until the next cancellation window. I feel that they intentionally set up this sneaky approach to continue to bill their clients well beyond the time they stop taking their classes.

Ci
Review №3

When we walked into The Pointe Academy six years ago looking for a new dance studio (due to a move), we had no idea how important this place would become to us. The owner, directors, and teachers are top notch, the program is always improving, and everyone cares so much. It’s easy to find a dance studio that is technically sound (which the studio is), but what’s hard to find is a studio that feels like home. My daughter loves The Pointe academy and it will forever be family to us. It was one of the best decisions we have ever made!

Ma
Review №4

My daughter has danced at The Pointe Academy for 9 years, and it has literally become her home away from home. She has been trained by the best, and her technique shows that. Aside from the dance training though, she has been mentored in even more. Her teachers have helped her learn to work hard, and also to just love dance and all it gives her. I would recommend The Pointe Academy to anyone and everyone, and I am so grateful for all the staff there who have helped me raise my daughter through dance.

Ka
Review №5

We love The Pointe Academy! My daughter has trained at this studio for over 6 years and has received exceptional training in a wide range of dance genres. They are professional and create a positive environment for students to learn in and grow as artists. The teachers have been super supportive and I feel they genuinely care about their students and help them to be the best they can be not only in dance but in life as well. We are so grateful for the positive experience my daughter has had over the years in training at The Pointe Academy!

Jo
Review №6

The Pointe Academy has been fantastic for our daughter, She has grown leaps and bounds because of their teachers and their devotion to their students. They care greatly for their dancers development in life and dance. They have become part of the family. Ill be forever grateful for our involvement with this studio.

Me
Review №7

Very best training and amazing facility for dance! I LOVE the pointe family!

Gl
Review №8

We started taking dance here and it was fine for my daughter. Her teacher was very sweet. However if you decide to drop a class you have to drive all the way in there to sign papers to get out of the class. Also, they have terrible communication. They claim that they send out emails but I have never gotten one. I looked in my bank account and our tuition is $50 per month. They had charge me $174. I called them and the person at the front desk didn’t have any information for me so he gave me another number to call. I called, and the lady was so upset that I called? Apparently, she was the owner and I couldn’t even get a word in. I was trying to explain my situation to get down to the bottom of it and all she could ask me was “who gave you this number, they shouldnt be giving my number out, you are going to have to figure it out with them, it is such a big no-no to give this personal number out “ which, I completely understand. However if someone called me with an issue about my business and they were very upset it would be my number one priority to help them. She kept cutting me off and trying to get me off the phone. I can’t believe an owner would treat one of their customers like this? It is just very unorganized and chaotic. I would not recommend going here. I think they have too many students and can’t keep track of everyone’s payments, and emails. I will have to call my bank to get my money back.

Iv
Review №9

I’ve been very disappointed in this dance studio!

La
Review №10

We love The Pointe!! Best dance studio around.

Se
Review №11

These guys are great! My daughter loves it!

Information
16 Photos
11 Comments
4.5 Rating
  • Address:10981 N 5600 W, Highland, UT 84003, United States
  • Site:http://thepointeacademy.com/
  • Phone:+1 801-756-7160
Categories
  • Dance school
  • Performing arts group
  • Performing arts theater
Working hours
  • Monday:9AM–12PM
  • Tuesday:9AM–12PM
  • Wednesday:9AM–12PM
  • Thursday:9AM–1PM
  • Friday:Closed
  • Saturday:9AM–12PM
  • Sunday:9AM–12PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Good for kids:Yes
Planning
  • Membership required:Yes
Similar organizations