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Office Depot
5510 Poplar Ave, Memphis, TN 38119, United States
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Qu
Review №1

Third time at this location. MOD walked by me no contact. Told me they dont do print services. Ran me off both times I needed print work. Spent $400 at competitor.

Me
Review №2

Rude, disorganized and unprofessional. They didnt greet or acknowledge us the entirety of our visit.

Re
Review №3

I’ve visited this location a few times and each time I’ve visited the employees including manager lack customer service. They don’t greet unless spoken to. An watch my every move while I’m looking around. The store is clean and appears to be stocked. Just need to work on their customer service skills. That’s a big deal for me when I’m spending my hard earn money.

Sa
Review №4

The printing service was horrible tonight. They had 1 printing associate doing the work for 9 customers with no help. She continued to make mistakes on my projects and with each customer, which I learned from standing in line for 30 min. I asked for a simple color print job, there was an ink mark on every other page, and I asked for 30 pages of the material and was going to be charged for 200 pieces of color printed paper. I am giving this a two star because the cashier was very pleasant and understanding . When I got home I noticed that the graphics on my document were crooked. I love Office Depot but I will sadly not be returning to this location.

Ju
Review №5

I needed help finding an HDMI cable for my son’s computer. I was brushed off. When I politely asked if it was in a certain area, the employee walked away from me and rudely said, “I don’t know, probably.” Because of this, I didn’t try any further to look. I just left and went elsewhere.

JA
Review №6

Inventory is low but great place

Ta
Review №7

Went to Office Depot today to fax documents, and the clerk Juila was very helpful and patient. Thank you for your kindness. Also thank you for being AN ESSENTIAL WORKER.

Au
Review №8

I came in today, a Monday, around noon. I needed to print a few things off and wanted to just come in and use the self service printers but of course they were both broken (one of which has been broken every time Ive come here for the past 3 months so it must be really broken) and so I had to use the full service printing counter. The only person working there was a woman named Julie and she was not very friendly at all. She acted like I was bothering her by shopping there, even though I was the only customer and she was just leaning on the counter having a nice break. I deeply apologize for interrupting your work shift by making you do work, and I will do my best to go elsewhere for my printing needs in the future. If you guys arent interested in printing things for people then I wish you would stop offering the service instead of offering it then treating people poorly when they need to use it.

Ro
Review №9

I had some last minute printing jobs that i needed done quickly. Visited the Poplar Ave store and Jeremy was extremely helpful. Got everything done in a timely fashion and was very professional and polite. Ill definitely go to see him again if needed.

sa
Review №10

I came in at 5:22 they close at 6pm. I came in just to get two sheets printed out just for the worker to tell me only self service is available. Thats ridiculous I only had cash. They clearly didnt want to help because they started cleaning and putting up things.

Mi
Review №11

Waited around for assistance just to be told the product I had came in for had been sold to another customer (a few seconds before anyone came to assist me, after waiting in store 15+ mins.) No one asked the question or cared why I entered even after my attempt to speak with a rep. The lack of customer service resulted in a highly disappointed visit.

Do
Review №12

This Office Depot, when in a prior location, sold me a laptop with a bad Hard Drive. I was lucky that HP diagnostics and I caught the problem while it was under warranty and before the hard drive became unrecoverable. Hp covered the issue in full, and with my technical skills, I replaced and configured the hardware properly. Beware of this company’s floor models!!! 2 out of 2 purchases so far have problems!!!

St
Review №13

Office Depot has gone down the drain. Ordered business cards on Friday, and was told 3-4 days until they were ready. Called on Monday to check if they had printed them yet, but they dont print orders larger than 250 in store. I was told theyd arrive Tuesday over the phone. Came in on Wednesday to pick up my cards and they were still in transit. Never did they call and tell me or email me letting me know about the delay. When I called Monday I asked them to contact me Tuesday when they were scheduled to arrive. No notice, and they could t care less. On top of that I spent 10 minutes waiting in the store just to be told theyd arrive Thursday. I dont know if its the business, the employees, or both, but they suck and I wont use them again. I shouldve just ordered from vistaprint and had them delivered to my door instead of saving $5 and getting lied to about when theyd be ready.

Ru
Review №14

Cant remember her name. She was in copy n print dept, but she was amazingly helpful at a really difficult time for us.

Ti
Review №15

The staff was absolutely amazing!! Jeremy was extremely helpful and Cooper was so full of most needed information. I would certainly return with any and all of my printing needs!!

ha
Review №16

Needed quick turnaround on a bunch of copies... They knocked it out and had me out the door in under 10 minutes... Thanks Mr. Cooper for prompt service.

Te
Review №17

Brought my order out to my car quickly

Am
Review №18

Terrible customer service. The print center can never get an order right and they dont care how inconvenienced you are by it. The employees and managers are completely apathetic. Ive been crazy to keep trying 10+ times but this was the last straw. Placed a print order online and was told it would be ready today. All their machines broke and they didnt have the courtesy to call and let me know I wouldnt get my order today.

Sh
Review №19

Seems like every time I go in Office Depot they dont have what I need and it has to be ordered online. I needed file folder tab inserts. They didnt have them and couldnt look it up because their system was down and this isnt the first time that has happened so I looked it up on my phone and they told me it was available online only. I went to my office and ordered them. Then price was $1.99 but with shipping I ended up paying almost $9.00 and shipping to the store was not available. Why it wasnt available is a mystery. This store is about 2 minutes away from my office and thats the main reason I go there but Im going to start going somewhere else or ordering from Amazon. Office Depot reallt doesnt have anything to offer that you cant get somewhere else plus they are way too expensive! They need to rethink their business model or Office Depot will end up a bad memory. Dissatisfied is an understatement!

Jo
Review №20

This was the only local place I could find that offers self-service printing - color and B&W. Great staff.

Ga
Review №21

Went to go pick up an online order. Was greeted and directed to the pick-up location as soon as I walked through the door. The cashier was very helpful and even offered to change my order since it was damaged without me asking.

Lu
Review №22

Staff was very helpful and I found what I needed. 10 starts if I coould give them

Ch
Review №23

Its unfortunate that you cant order online with an SPC card because this copy print store always seems short handed. Everyone is super friendly but it doesnt seem like they ever have enough help.

Do
Review №24

Darren! Ohhhh Darren.... very knowledgeable in the field of paper and paper accessories, but smelled like a brewery at 10 am. Cum on guys!

Sa
Review №25

Really helpful guys who will always work with you to ensure your prints turn out well

Jo
Review №26

Typical Office Depot. Nothing exciting. Great location though. Easy in and out.

al
Review №27

They need more staff to attend to customers during the mid-day in the copy center. No one wants to wait 10 minutes just to place an order.

Ch
Review №28

Great experience especially with the tax free Saturday found everything on our school supply list. Great merchandise at reasonable prices.

Za
Review №29

Bought $2000 worth of gift cards. Office Depot didnt activate them correctly. The cards will not work because they havent been activated. I went into the store, and Cliff had no idea what to do. He told me to come back when Wilson was working. I came back after work. Wilson could not figure out how to activate the cards, and he would not refund my money. 1-800-GO-DEPOT just said to tell the manager to fix it. They gave me him a number for the finance department who was closed until Monday. Wilson did not apologize once for wasting 3 hours of time and taking $2000 from me without offering any solution whatsoever.It is COMPLETELY unacceptable to just tell someone Sorry, we took $2000 dollars from you for nothing but we cant help for 72 hours.I will never, ever, shop here again. I still am out of pocket $2000.

se
Review №30

Really guys at the printing department they went out of their way to ensure all the little last minute odds and ends I needed were ready for my wedding.

M
Review №31

Lots of product, sale items and intelligent staff 😳 Clean enjoyable experience 👏

Gw
Review №32

I waited & waited. The computer guy never said he would be with me soon. I gave me computer to be fixed. I left and went to another business

Al
Review №33

The person who helped me was very handsome and had an excellent attitude.

Cl
Review №34

Found what I needed in less than two minutes. Great service

Ja
Review №35

Has what u need and some.

Si
Review №36

Sometimes a long wait always busy, make sure you have nothing else to do when you come. Great customer service

Ce
Review №37

Nice office depot store. Employees are very helpful

La
Review №38

I found everything I needed and the people are so helpful.

An
Review №39

I’ve tried time & time again to give this company another chance. Smh. To keep this brief I won’t be returning. Although Office Depot is cheaper for my printing needs than Fed Ex I’ve learned that quality is more valuable to me than quantity. I’ve never had an experience there where it’s in & out. My latest frustrating experience a few days ago I was there left waiting for no lie....an hour & 15 mins. The printing dept under pays & is under staffed (because they’re under paid, most likely). Very poor management since they all saw me & knew I had been there for so long they still sent customers over to be checked out in front of me while I’m waiting for staff to finish what was a very simple printing job.****PSA: Office Depot get your stuff together!! Pay your staff better & staff your store with more than 4 people, especially if it’s the weekend before school starts.Customers: it’s not wortg your time.#gladididntbringmykidsthistime #willneverreturn#getyourstufftogetherofficedepot

ki
Review №40

Very help service.... The 5 stars are for Christian

Ki
Review №41

I come here a lot for print service. Every time I come, I regret it. Save your time and money and go with Kinkos.

gl
Review №42

Every one of the employees that I came across asked if I needed help. They were very friendly & helpful.

Ti
Review №43

Well organized, Friendlu ,Helpful and Knowledgeable staff.

Ch
Review №44

Had what was needed, where we expected to find it. Fairly quick check out with the option to have a receipt emailed.

Le
Review №45

Great customer service very helpful

La
Review №46

CLEAN WOMAN’s bathroom. The toilets and all surfaces need to be wiped down and disinfected. With a female manager, there is no excuse for this health hazard.

Sh
Review №47

If you are looking for office supplies in town this is your place. The prices are competitive to places like Amazon.

An
Review №48

I asked for hehe to lift a box of paper they couldnt find anyway available. After 10 minutes waiting I left the place and have to buy my supplies in other store.

Di
Review №49

Nice place to buy office supplies.

Sa
Review №50

Very helpful employees at this location.

Da
Review №51

Bought printer ink that I discovered was $20 cheaper on Amazon. Want be going back.

J
Review №52

Offer all the supplies and electronics and great service

St
Review №53

Great service at the printing, faxing & binding desk!

Pe
Review №54

I received assistance in the copy and print center. The representative was extremely knowledgeable and very friendly.

El
Review №55

The staff was so helpful. Great experience!!!!

Sa
Review №56

Good place

Ra
Review №57

Very friendly and helpful staff.

La
Review №58

Always find good deals when I go

Ja
Review №59

They stay busy for a reason. Ive always been satisfied with the service Ive received.

Le
Review №60

It has a great taste in paint

La
Review №61

Great customer service!

Ar
Review №62

Five star mark stuff

Th
Review №63

Love the Amazon price matching.

Ti
Review №64

Helpful staff with scanning services

An
Review №65

The Clerk was patient and helpful

Ju
Review №66

One of the better Office Depots in the Memphis area

Da
Review №67

A lot pricey compared to target and Wal-Mart...

Ob
Review №68

Its well presented

Dw
Review №69

So youre looking for something and you got a guy there standing in the middle of the store doing nothing--and youre thinking, when is this guy going to ask me if I need some help finding something? and he averts your glance. Thats karma. I guess I used to be that guy.

Ŵa
Review №70

Super deals on computers after Christmas. About 38% off.

St
Review №71

Always helpful staff!

Ma
Review №72

Office supplies on shelves... kind of hard to screw that up.

Al
Review №73

Fast check out

Di
Review №74

Just like any other office Depot where you buy office supplies.

Na
Review №75

I went here to print something last minute and the printer jammed and they let me sit there for over 30 minutes thinking the printer was fixable when it wasnt honestly so mad I will never go here again

Ha
Review №76

I feel sorry for the employees in there that have to listen to that goofy music all day

Sh
Review №77

Great customer service

Br
Review №78

Very nice location

Mi
Review №79

Not very helpful and not enough options

Da
Review №80

Very small, but easy to find things. Friendly employees!

Li
Review №81

Had what I needed

Je
Review №82

It has everything you need for school.

Ll
Review №83

Store is the most expensive thing ever.

Re
Review №84

Managers were slow to help

Jo
Review №85

Great service!

Gr
Review №86

Its a depot for my office

Da
Review №87

Great service!!

Sh
Review №88

Excellent service

Mi
Review №89

Great prices

T.
Review №90

Not the friendliest staff

Ma
Review №91

Pleasant, courteous, fast

Ca
Review №92

Great

Ja
Review №93

This is the New location

Be
Review №94

Bad

da
Review №95

Yes

Ed
Review №96

It is

Li
Review №97

The girl who treated me very kindly, helped me with what I needed and contacted me by phone because I do not speak English.

Ja
Review №98

Very good specials these days and if you use your rewards, much better!

Ma
Review №99

They serve very well

Information
23 Photos
99 Comments
4 Rating
  • Address:5510 Poplar Ave, Memphis, TN 38119, United States
  • Site:https://www.officedepot.com/storelocator/tn/memphis/office-depot-3297/?utm_source=google&utm_medium=organic&utm_campaign=gmb_3297_website_retail
  • Phone:+1 901-762-0307
Categories
  • School supply store
  • Business to business service
  • Computer consultant
  • Computer store
  • Copy shop
  • Furniture store
  • Mailing service
  • Office furniture store
  • Office supply store
  • Shredding service
Working hours
  • Monday:8AM–9PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:9AM–7PM
  • Friday:10AM–6PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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