Unfortunately, we had a very poor experience with Ensemble Music. We had registered for the outdoor class which promised a fun experience in a beautiful park setting. Our first class was anything but, with only us and one other family in attendance. We were seated behind an ice rink right next to a busy road (Chicago Ave) and it was very difficult to hear the teacher over the traffic noise. We were also, oddly enough, not seated in a circle which made my toddler easily distracted as she had to keep turning around to look at the other child. After the first class we had a personal matter come up which made it difficult for us to attend Sunday class and after trying an online format (which sadly was not engaging enough for my toddler who chose to do anything but pay attention to the teacher), I asked for a partial refund since we only attended one in-person class. I was told that I would be impacting the quality of the class since they needed a minimum number of families (mind you it was just us and one other family) and refused to give any refund. I would have looked past the poor outdoor class experience, but the fact the director chose not to respond and keep all of our money was pretty disheartening. We will not be going back.