We love this place! Our daughter had the most amazing birthday party. From start to finish it was a breeze. The staff was great and the facility was super clean. We cant wait to celebrate next year!!

I cannot say more about this NY Kids location. The staff there treats my son wonderfully. Lisa (team manager) and Colleen (location manager) have really put together a top-notch facility in this location. I have the opportunity to deal with Colleen multiple times and she has been so accommodating and always went the extra mile to make sure my son was in a safe environment with the right mix of classes that would be age-appropriate and suit his learning style. Charlie is another person who also really has been flexible and accommodating. She really looks out for my son. In summary, this place is full of energy and they are always trying to reinvent themselves to suit the kids.

My son went to a party here. The staff was very attentive to the kids and they had a blast in the gym area.

Our experience has been very disappointing and now upsetting. My son and his friend have been taking chess class at the 94th Street 1st Ave location for almost half year now. They kept on having new students for trial class or make up class. To accommodate these new kids, the teachers have been repeating the same material again and again. My son and his friend didnt learn anything new in the past two months. Every time, my friend and I complain to the manager, they always say next week we wont do it, it is just this week. or We only did 5-10 minutes review of the old material, the rest of the time we did learn new stuff. As they were saying that to my friend, the teacher came out and telling one of the new students mom that they spent the WHOLE 45 minutes reviewing. Finally, my friend and I were tired to complaining to them and asked for refund, the team manager still tried to making excuses, not taking the responsibilities at all! She even said that we need to pay $50 cancelation fee! Excuse me?! cancelation fee? For all the weeks our kids wasted in your classes and not learning anything, for you not willing to make changes, we need to pay YOU cancelation fee? How about our kids time lost and wasted? How are you going to compensate that? She didnt apologize the whole time. Not going back.