My son was expelled from Kids R Kids off Pearland Parkway. He had been attending Kids R Kids since May 2018. We have recently relocated from the Heights. My son has never had any behavioral issues at his previous daycare. We chose this location because it was referred to us by a friend. The campus, amenities and curriculum are very impressive. I want the best for my child, as every parent genuinely does. My partner and I did extensive research, and I was hesitant as most Kids R Kids locations have terrible reputations as well as safety violations from the state. (Leaving kids unattended on play grounds, classrooms, etc.) When I did the initial walk through with the director she informed me that each location is individually owned, so I though that maybe this location would be different. The front desk staff is warm and welcoming and you can tell they genuinely care for the kids. My son started in suite 150. As expected, the transition to a new daycare and new home was rough on my son. The staff did not seem to be accommodating. At the end of the day, when I would pick him up, I felt a little bit of attitude from one of the teachers quite often. While watching the cameras, I would notice my son sitting isolated in a highchair majority of the time. Every time my partner or I would call the class room to see why they would make it seem like is was really hard to take care of. They decided to move him up early to suite 200 because they felt the biting issues were attributed to his development. I met with the teachers in his new room and fell in love with them. You can tell how much the head teacher loves the kids in her class room, I have seen her hug all the kids in the room before she left for the day. The complaint I have with this class room is that I felt, again, that my son was often isolated and segregated.. He was placed far away from the kids during nap time (next to a sink in the back of the room), and spent an unprecedented amount of time behind the counter separated from the rest of the kids. Today while watching the camera I saw my kid lying on his stomach on the nap time mat. The teacher drug him on the mat, behind the counter and closed the gate. I was told that my son was a safety concern with for the rest of the kids, and that he enjoyed being segregated.The head teacher and I would discuss every biting incident at length over the phone or in the morning when I dropped my son off. We would talk about things both of us could be doing to stop the biting and really try to get to the root of the problem, we even went as far as talking with our sons pediatrician to diagnose these issues. The head teacher made a book for my son about biting and we read it to our son often at home. When I say my partner and I exhausted ALLLL efforts, I mean we have done everything in our power, even after being reassured from our doctor that this is completely normal behavior. The director decided to put our son on a shadow program. This was not followed through, as reports of him holding kids down and biting them on the back continued to happen. Which the teacher shadowing him admitted that she could not stop the incident because she was inputting the daily reports into a the classes iPad. My last in person conversation with the director she stated that they do not focus on the kids individually that they treat them collectively as a group. She confirmed that they could not implement a shadow program (their idea, remember?) because she could not put an extra teacher in any room. She did not have any empathy when dealing with my son, my partner or I. They suspended my son for a day and we had to pay for a sitter to watch him all day, who had zero issues with him. I was upset about this because I felt that he is too young to understand why he is being suspended, and that my partner and I are the ones being punished. I feel like the director did not have any accountability. She certainly did not have any empathy. Maybe this is a once-off, maybe not. After this experience, I would not recommend this campus.