Refused to refund my $200 I spent on a 10 class pass which was meant for pole, as her website stated she offered. She contacted me letting me know she no longer offered pole at that time but refused to refund it, insisting I try silks.A couple weeks after this, I bumped into her at the grocery store. I didn’t even know she was behind me in line until she CUT IN FRONT OF ME saying, “I need to go ahead- I’m in a hurry” (without even LOOKING at me) and had already begun placing her items in front of mine on the belt.Who on earth does something like that? Why is what you’re doing more important that what other people are doing?This woman is self-centered and horrifically greedy- as you can see from other reviews as well.Constantly late is apparently a thing too.Luckily, shortly after the grocery store incident, my bank took my money back from her and returned it to me because she was clearly in the wrong.Don’t do business with this woman. Period.

THIS IS A SCAM!!!!! Please do not trust anything this business tells you. The instructor was LATE and only had 3 silks for a group of 8 people for a private party (INSIDE OF A PUBLIC GYM). LYDIA the horrible instructor with attitude and annoyance declined to give us a refund of $150 security deposit when she was being extremely rude. THEY LIE TO YOU IN YOUR FACE.

Worst fitness class experience ever. Lydia was very rude, disengaged and by far the most condescending person Ive ever came across. I was honestly shocked, especially since Im not easily offended. First, she was 20 minutes late, with a bad attitude (didnt introduce herself) and only said shed give us a small discount if we took another class again. I had called her before the class to make sure the class would be adaptable for someone with a fair amount of shoulder problems and she ensured me it would. I was the last to try each of the moves which is fine but when I asked for help she rudely asked me if I remembered what she said when she gave standard instructions to the 2 students who went before my turn. She repeatedly talked down to me. She was negative about every move she had us do when it came to my turn instead of being positive and trying to help me find even a basic move adapted so that I could do it. I repeatedly had to ask her to show me a modification because shed walk away and pay no attention to me. I just expected a similar amount of time and assistance as the others had. Time was dedicated to videotaping another student through a full 3-4 minute performance but she refused to take a quick picture of me at the end saying we had no time but then instructed the whole class through stretches. I ended up leaving early feeling very disrespected. This is something Ive wanted to try for years and thought Id be happy checking off the bucket list but strongly regret choosing her business to try this at. I feel it was a waste of my money, even with getting the first class promo for 50% off. I would never ever intentionally interact with this woman again so I hope she doesnt contact me to argue about my experience.

If the owner wants to keep her business going, this is not how she should be going about it. We booked Lydia’s class because it was my bachelorette and I wanted to do something fun and active with my ladies. On the day of, we arrived early and excited to be introduced to the world of aerial yoga. And boy, were we disappointed. Before we even arrived, Lydia emailed my bridesmaid who was the contact to have us all sign the waiver on the website. Seems legit enough. Then we got there. We walked into a large gymnasium with an indoor soccer field, with lots of small children and families running around. It was nothing like what was represented on the website, which was a nice private studio fit for a PRIVATE BACHELORETTE PARTY. We were directed by the workers there to a corner in the gymnasium where three “silks” hung, looking like they’ve never been cleaned. Nothing was set up and no instructor there to greet us.We stood around waiting wondering if we came to the right place. Then my bridesmaid called the instructor and she said she was running late, had a minor emergency in the morning. Except the lateness seems like a normal occurrence, because that’s what the gym worker told us when she saw us standing around. Ten minutes later, Lydia arrives, greeting us with no apologies as if she wasn’t late. When we brought up our dissatisfaction with the misrepresentation of the “studio” and her lateness, she claimed, “I was only seven minutes late.” I hope you’ve never said that in a professional setting because I can guarantee you won’t get that job. After some discussion, Lydia said she may be able to give us a partial refund since we did not want to do a class where it was already starting off so wrong. Well surprise surprise, she’s not giving us a refund.This is just really poor communication and representation by the instructor/owner. I would not recommend anyone to go to this business. I wish we had researched more into this because other reviewers seem to have similar experience. Do take your money and business elsewhere.

Beautiful studio in downtown Austin! All the instructors are friendly and genuinely excited to help you improve whether youre working on strength, flexibility, ballet, or aerial dance. This is my favorite aerial studio in town because of the smaller classes, community, and personal attention you get here.

Lovely environment! Fun and encouraging instructors. Only downside is limited parking but they have an interactive map on their website that helps. Definitely recommend!

I scheduled a private class for my friends and I to be held on Sat March 3rd. Due to the rainy weather in Austin, the class was scheduled the week prior to the 3rd. I was so grateful for the availability of the class on such a short notice! Upon arriving to the location (an interim location, which I was not informed about when I called to schedule), we realized the class was held in a kids soccer complex. There was no room, the silks were hanging in a completely open space where families and kids playing soccer all would be watching. Although I should have been informed of this (as the website promotes this business in a beautiful studio), we stayed . After waiting 30 minutes for the instructor to arrive, I decided to call Lydia and ask where she was. She claimed she “got the weekends mixed up” and could be there in 20 minutes. That would have been 45 minutes into our class time and we had other events afterwards. Mix-ups happen, so I kindly asked her to refund my $125 deposit, which she claimed she would . It has now been almost a month and I still have not gotten my refund. I sent multiple e-mails, left voicemails and spoke to another woman at the business . The women apologized and said I would have it taken care of by the next day (this was a week ago). I have yet to hear back from anyone. I HIGHLY discourage anyone to go to this disgrace of a business!! Terrible customer service and completely misleading on the website.

I LOVE THIS STUDIO!!! After a bad experience I had with another studio in town, I set out to find a new place to show me the way of aerial silks! Google pointed me in the direction of Four Elements, and I couldnt have asked for a better group of instructors!! Lydia pushes me to be better, but works with me and my ankle injury. In a few short months I had a full 5 minute silk routine to show my friends and family!!! Everyone is so helpful, professional, and there are so many different types of classes, its a one stop shop!! I recommend this studio to everyone I know!!!!

DO NOT TAKE CLASSES HERE! One of the worse class and customer service experiences ever. I bought a beginner pass on Living Social, but then learned they weren’t currently offering that class. By the time they did, the promotional value had expired and the owner Lydia wouldn’t honor it. Nonetheless, i signed myself and two friends up for an aerial yoga class ($70 even with a 50% new client discount).The class ended up being a really disappointing experience for all three of us because it felt neither like aerial nor like yoga. Our understanding was that the aerial apparatus would be used to deepen our yoga practice and bring new pose opportunities with it, but it turned out to be nothing we couldn’t do at home with the help of a block or strap. The whole class consisted of suspending one body part after the next about four inches off the ground and then lying there for up to 10mins. Meanwhile the instruction (and owner) offered no verbal instructions and seemed very much in her own little world, as though she was stretching alone at home, rather than leading a class. The room was also cold, which was really uncomfortable since we werent moving enough to get any blood flow to warm us up.I emailed her after to gently share my disappointment. She responded offering another class and promised if we didn’t enjoy that, she’d return my $70. After that email, she proceeded to ignore my attempts to sign up for the offered class. When it became clear we wouldn’t get the class, I emailed again requesting the promised refund. I emailed multiple times and was greeted by complete silence. I never received another message, much less my refund.Presumably the high class rate is paying for the benefit of the aerial experience, which was nonexistent. And even for a $15 traditional yoga class, I would expect thoughtful and ongoing verbal guidance of body and breath from the instructor. Ultimately, this was an experience we wont have paid anything for if we had known what it would be like.I’m not a highly critical person in general and this is my first negative review of a business ever, but i felt I should share this, since it was both a lame class and terribly unprofessional behavior by the owner/instructor Lydia.Austin has other great aerial studios, so I encourage everyone to look elsewhere!

I absolutely love Four Elements! I take all of the classes - pole, trapeze, silks, lyra, pilates, dance, conditioning, and more. The instructors are so very knowledgable and super encouraging. I had zero aerial experience when I first started (about a year ago) and they instantly made me feel comfortable. I cant say enough good things about 4E! We are truly a family here - come have fun with us

First off, I was truly appreciative of Lydia, owner and instructor, agreeing to accommodate our bachelorette party on Thanksgiving weekend when she had plans to go visit her family. The studio was located conveniently downtown. It was small but very new and clean. And then it all went downhill from the booking. If a stranger were to walk in on our class, there would be no indication that we were having a bachelorette party because both the instructor and atmosphere were unenergetic, uptight and lifeless. Lydia, I quote “was tired because I stayed up late due to a new boyfriend.” I am not a prude, I enjoy getting to know my instructor but I felt it was unprofessional when it interfered with her job. It was super hard to get pumped up when the music was playing super softly.None of us have ever taken an aerial class. Her instructions consisted of her showing us a complex movement ONCE and telling us to do it. She provided little assistance or unclear instructions on how to perform the move when we asked for help. She strictly prohibited us from showing each other how to do the moves, understandably due to safety reasons, but chastised us like children when we accidentally gave each other a tip.When I booked the aerial party for up to 9 participants costing $350, Lydia described it as an intro aerial class in which we will get to use the hoops and silks. It was supposed to be a 90 min session (75 min class and 15 min for chocolate and champagne and a photoshoot) What happened was we spent 15 min of the class just stretching. We only used the silks. The chocolate covered strawberries looked and tasted homemade in a bad way (strawberries were mushy). She gave us each a 2 oz sample of lukewarm champagne in a red solo cup. The photoshoot consisted of us asking Lydia to please take a picture of us. She took a single picture of us in front of the studio’s sign. Then after that we wanted to do a silly pic where two of us would pick the bride up (hold the bride’s bottom up and her arms around our shoulders, possible 1 ft fall, super dangerous right?). She refused to let us because of her insurance liability policy. Went on to rant about how her insurance gave her a hard time when she decided to take on bachelorette parties. Frankly, I do not care about your backend operations.Would I take another aerial class? Yes. Would I take another class with Lydia? No. Did we have fun? Always, with my super awesome friends. Was this a waste of money? Yes.

Signed up for a session posted on their website and pre-paid. Was early and waited for 30 minutes after. No instructor, no class, no refund. :(