Writing this review from my car because of how positive my experience was. My goal is to get back into playing the guitar (my Pandemic Project😄) and NATHAN was absolutely amazing!!! He was so calm, talked me through all the options and was super knowledgeable. I appreciated it so much!!

I met an employee named Nathan while looking at guitars and checking out the lessons. I bought a guitar for my s/o in secret but only issue during that time was that I didnt want it sitting in the truck while we were watching a movie. So! Nathan just simply told me to pay for it and he would stay after closing (8) to hand it over for me (10pm!). He waited 2 hours after he was supposed to get off work for us! I rushed over after the movies, sprinting for my life haha. I truly appreciated his efforts in this and it made me so happy to have met someone who had such a pure heart. I am ever so thankful and grateful to you Nathan, made my night and my s/os night perfect. Very kind, caring, and wholesome! Thank you Nathan. :) Such a positive experience, one I cant forget.

What an amazing experience I had. They are the nicest people. I was expecting them to push new, expensive and fancy products. Instead they gave me tips on how to restore my old stuff. I will happily recommend this store.

I got a guitar here and it works well. I also got more equipment with it and it all came out to be a great price! The employees are really helpful as well!

Awesome! I went in needing a practice mute for violin and they didn’t have anything in stock but the instructor there actually had an awesome one to show me and the sales associate found it and ordered it to the store for me. I appreciate that extra work to get what I needed. Also made a great suggestion for cleaning some sticky fine tuners.

Stellar customer service! The Manager (Tyler) was very thorough and answered all of my questions...and I asked him a bunch! Im not musically inclined and this is a while new world for me. However, Tyler made me look forward to our daughters musical journey. Thank you Tyler! A++

My grand daughter came for her lesson on Saturday to find out the teacher wasnt there.Staff informed her that teacher had sent an email to me. Well no email was recved, no phone call was made to make sure email was recvedSo here she is 12 yrs old not knowing what is going on!!! VERY DISAPPOINTED, and mad atme !!!!!Yall NEED TO BE BETTER AT COMMUNICATINGWITH YOUR STUDENTS, MAKING SURE THEY GET MESSAGES BY CALLING PLEASE!!!!!

My daughter start her guitar classes and I cant be more happier. Her teacher is very professional and patient. Also we feel welcome from staff members, always with a friendly smile.... oh and great prices on instruments. I highly recommend it!

Isaac was great to us. Stopped in for a quick purchase and was in and out quickly.The map shows it in a different location, we used the directory to find it. It is near Marshalls as of Jan 21

Went in to buy a electric with the basic setup. (Amp, cable, picks, etc.) They were having computer issues and we tried my card and my girlfriends and they ended up double charging us (once for my girlfriend once for mine), I found out later that it was double charged and was reassured it would be handled. Well Ive contacted customer service many times and they always seem to fall short getting back to me. Ive since disputed the charge but I definitely wont come back here again. If youre looking for a good deal go to sweetwater.com they will get you right.

Great place for adults and kids to learn music. Professional staff. My daughter is leaning Violon, she likes the atmosphere, great ambiance and respectful.

Where do I begin?!? I just love this place, the vibe,the welcoming staff not to mention some of the best prices in the city. I went there for a meet and greet for my son to introduce him to guitar lessons and ended up adding lessons for myself! Im so excited for us both!

These guys were super helpful to me when I came in to have my 12 string restrung! Three people helped me out through the process,,,,all were kind polite and pros.....Tyler ,Issic and Emily were all very cool and went the extra mile to take care of me ! Thanks guys !

THE BEST STAFFAngelica and Isaac were 2 employee that made this experience amazing.. They were so kind and pleasant. I will drive to this store from Tampa anytime for our music needs. This was the best and easiest experience made so easy for my sons first instrument.

It a good place to find music instruments and more.

Great team of helpful people. They helped my husband pick out the perfect case for his french horn, ordered it and inspected it before having us pick it up a week later.

Thanks to the two associates who assisted me this evening and took a look at my guitar. As a novice to the instrument, it was great to have their support. Found a nice capo with their help. This store always has great customer service.

This is one of my favorite local businesses in the Brandon area. Reasonable prices, with knowledgeable and experienced employees working the music store. Buy local! Great work!

Super good service 10/10 would recommend ask for tyler

I love taking guitar lessons here. John is an amazing guitar teacher. Hes teaching me how to play all my favorite metal songs and he also helps me with my music classes in school. He shows general interest in me and has helped me boost my confidence.

Recently I visited music and arts for the first time. I was instantly greeted by a big smile and felt really welcome. The employee I spoke with, Luis was super helpful and asked me a lot of questions about my violin playing that really helped me figure out what I needed. He gave me his business card so I could call if I needed anything else. I will definitely be going back next time a need anything for my violin!

The staff is friendly and knowledgeable. The store has the essentials that we need for our chosen instruments, as well as a good selection for music.My son takes viola lessons from David. David is always finding ways to involve him in the music community and challenge his skills. My daughter takes guitar lessons from Don. Don is always pushing her to be the best she can be in music and in life. Both children love their lessons and look forward to them each week. We are very happy with the lessons and very glad that we found this store.

Needed to have my bosss Strata-castor Fender guitar re-stringed and tuned made a few phone calls and this was the only place in Brandon I could find to have it done today. No wait and quick and friendly service. The young lady that helped me was very knowledgeable and fast. I am terrible with names but she definitely impressed me. Thank you for the fast and friendly service!

Nice, cozy little music store in Brandon. In the absence of a Guitar Center around the area, this has a decent amount of music hear you may need. From band instruments to guitars and accessories.

I cant begin to describe how wonderfully amazing this music store is. Juan the manager answered all my question and helped me purchase the best violin Ive ever heard! I have to tell you whoever hired Juan, knew what they were doing because Juan is 1 in a Million! Im never going to any other music store and I advise others to do the same.

Great staff!! I would highly recommend John for guitar lessons. He has helped my daughter tremendously with her lessons. Everyone has really showed a genuine interest in my childs progression.

They are an amazing place to go for beginners and every time I get welcomed like it’s my home. The names that I have gotten so far is superstar, and prodigy which is very nice of them to call me that and I have had and am having a wonderful experience with them. Thank you music And Arts center for my amazing experience!!!!

We had a great experience here! Louis and Diana (I think her name is Diana) were great and they were super helpful in purchasing a piano and selecting a music book. I’ll definitely be back.

Went to find a basic keyboard. I don’t know much about music so I often feel like an intruder when I go into music stores, but the staff here was very welcoming and helpful. Found what I was looking for and very pleased!

Don Mayer is by far the best teacher for children and adults! He was always professional and my kids love him. You can’t judge a teacher in two lessons. My son studied with him for six years and got a full scholarship to Berkeley and is an amazing musician!

Juan and Lewis were so helpful! I have been debating learning how to play the ukelele for years, but they convinced me that I would be able to do it! They also gave me a great deal on lessons and a free instrument! My instructor, Don, is so talented, and I cant wait to see what I will learn next.

Luis. Q is Outstanding. Very helpful and knowledgeable and was able to make recommendations. Thank you so much Luis for all your help with purchasing a Clarinet.

Loved the personal service by staff. Bought a nice beginners guitar for my grandson. Good prices and service.

Very bad experience with one of the music teachers named Donny Mayer, he start making fun of me on my 2nd class, very unprofessional calling me names like “Judas” and telling that I never going to learn how to play guitar, after I decided to try with someone else... they also make me pay $50 more to be able to cancel and stop my classes, of course classes that I never take and I never get my $ back, What a Waist of money! ☹️

I’m so happy I found this store I had been looking around for a new flute for my daughter. This store has a nice selection of Intermediate flutes. The management was really good about bringing in other flutes for us to try. We finally settled on a Yamaha Yfl 462h.

This place is awesome .. Manager and employees are very kind and polite .I just bought my daughters flute and piccolo tonight and they do very reasonable payment plans with insurance on the instruments ...Also starting my daughter in flute classes there .. Definitely recommend this place to anyone who plays instruments .. Thank you Luis Q . :)

I was looking for a music store andsomehow I end up in Music & Arts.I went in and I was very impressed with the warm, friendly and smily welcome from Julia, I told her that I needed to test a microphone.She tried every thing possible to test the mic, but, she noticed that the micwas missig a phantom power supply, which she ordered for me. Then I went back, she tested with the pps and worked perfect. She has charisma to treat and help people and I thank her for that.

Thanks too Emily we got everything we neededBest music place in Brandon

Amazing staff! They really care about their customers and students.

The stores products are fine, but its current management is mind-numbingly incompetent. My saga started off when I ordered a curved head joint for a flute that I already owned, with the challenge being that I needed to find one that fit the flute body. I talked with the store manager over the phone and had the head joint delivered to the store. The head joint arrived earlier than expected, and I brought my flute to the store on Monday, Nov. 12. The head joint was slightly too small, so I left my flute with the manager so that the head joint could be expanded. I was told that it would be ready the next day, and that he would call me. So far, so good - a 5 star review.At this point, however, things began going seriously off the rails. Having not received any phone call from the manager, I returned on Wed. Nov. 14 to collect the headjoint. When I arrived, I was informed by an associate that the head joint was ready, but that it and my flute were in the managers car, and he had just left for at least an hour. Rather than my waiting, they offered to ship it to me, free of charge, with an arrival date of that coming Friday. While I wasnt thrilled, I accepted and returned home.Well, the package never arrived, and I called on Sunday to see if someone could let me know when I could expect it. The manager was not at the store that day, but I was told that the flute had been shipped out on Friday (not Wednesday as promised), and that the manager would call me. He didnt.Believing that the package had been sent out on that Friday, I patiently waited for a week until the next Friday (Nov. 23) rolled around. Still no package. So I called the store again, and spoke with the manager. He said that it had been mailed out on the Thursday (a day earlier than I had previously been told) and he would find the UPS tracking number and call me back. He didnt. I called multiple times that weekend, and kept getting the same response (either from the manager or an associate) - the manager needed to locate the tracking number and would get back to me. He never called.On Sunday evening, the manager said that he needed to reach out to the UPS rep to get the tracking number, but he would call me by 10am the next day (Monday, Nov. 26). He never called. Instead, I called him several times that day, and several more on Tuesday. Each time I got the same response - he needed to find the tracking number and call me back.Finally, Tuesday at around 5pm, I called one last time and spoke with an associate. After a brief hold, she informed me that the package had somehow been returned by UPS and was in the store. IN. THE. STORE. They tried to send it again, but instead I drove to the store and picked it up before UPS could collect it.I have no idea on what day the package was mailed to me, or if it was ever sent at all. I also have no idea why the manager decided to keep MY flute and MY headjoint in his car when left the store that day. Cars do get broken into, and musical instruments would appear to be exactly the sort of thing that someone might want to pawn off to make a quick buck. Finally, it is mystifying that no one realized that the flute and headjoint were at the store until I called at least 15-20 times.But what really steams me most about all of this is that, having called over and over and over, I never once received a call back from the manager. NOT ONCE. If I was the manager, I would have personally delivered the package to my door, or done something to atone for everything. I didnt even get the courtesy of a single phone call. Incompetence is one thing - apathy from a manager is another.When, as a courtesy before writing this review, I called the corporate number for Music and Arts, the only response I receive was that they would forward my concern to the manager. I know exactly how well that will work! In the future, I will shop somewhere else.

I been going there for a while my daughter play oboes we use to rent from them untile we start rent from her school but stil go there for her reed every three four week every time good experience untile today so mad and disappointed never going back there reed was not working 17 dollar the lady won’t exchange it to me and give me 5 dollar discount where the reed I took was broken too went back said I didn’t open it broken they like oooh give me another and charge me 11 dollar what the hell there is sweet girl there was helping me when she saw me getting mad she like I don’t know why she charging you it was broken the box was open like what the hell didn’t argue just left am so disappointed sooooo disappointed I use to go there aloe not anymore time to find another store

Vey helpful and friendly staff, good prices, good inventory.

They need to upgrade just a tad bit more but overall a great store to pick up picks and strings as well as find an amp that can handle my nine string ibanezAnd yes theyre new but theyre not expensive and they were nice to me knowing i was only there to peruse and test amps some shops are really anal about that and im glad they arent or at least they werent to me

Knowledgeable and friendly

This place is the worst music store I have ever went to the staff doesn’t even know what they have in stock I asked if they had kazoos and they didn’t even have 1 all they had was a over priced electric kazoo

Goodd

Complete garbage

Staff is amazing. My 8yr old son is taking Guitar lessons here. Jon is patient and encouraging, perfect for younger students. My mother says its like you are watching an episode of Blues Clues! The front desk staff all know my son by name they greet him and make him feel special by asking for his autograph in their sign in book. Don is another great instructor for the advanced guitarists.

Excellent attention from the staff. Very professional and motivated. 👍🏻