Im happy with staff and amenities. Im really upset to learn Y is closed on Sundays due to church. I am very happy the community has places to worship and congregate- but I really need a gym that isnt closed on sundays. Pretty good reason to go else where

The front desk is not very polite. Some are but most aren’t. I called before my daughters first swimming lesson to see if my husband could come watch. The lady on the phone said yes it shouldn’t be a problem. The next day when we showed up she said no he couldn’t...it was the same lady with a very distinct accent. So we went to the pool and there were dads sitting around the pool already to watch their kids? She caught my husband and said he could go luckily. After her 4 lessons, I went to sign up for the next month (different lady) and was surprised when I didn’t pay anything, so I assumed they charged the card I used for the last lesson. Well I get home and see that I’m put in the waiting list?! Why didn’t she tell me this? It would’ve been nice to know that. Otherwise we love the teachers and lifeguards in her swim class but the front desk..eh.

I have been a member of the YMCA since I was a child and this place continues to go downhill. Promises of a new building seem to be a dream now. It would be nice if the older gentlemen that works in the gym at nights would pay attention to the members instead of working out and looking at himself in the mirror. The other employees clean and engage with members while he acts like a member. The pool is OK, needs updating and cleaning. With that said, it is easy to get a time to do my laps. IT would also be great it they actually made the racquetball players wear their masks.

This isnt a modern gym but this is more than made up for by the excellent care my children receive in Learn and Play while I exercise, the friendly staff at the front desk and the lack of gym rats ubiquitous at other area gyms. Also, Mel who teaches the 3-5 yo swim lessons is fantastic.

I recently had a very difficult situation that involved billing and I came in to talk to Daren and he was extremely professional, kind, and has excellent customer service skills. I truly understand why hes in charge at this location and he is a wonderful representative of YMCA and their Vision as a company. I cannot thank him enough for his time effort and hard work on my situation and I will be a YMCA member for life because of my experience today

I’ve been going to the Downtown Y since I was a teenager and the staff at the front judge me right when I walk in the door. Even when my sister and I were leaving the facility, one of the front desk workers shook his head cause he was going to have to check us out on the way out. The staff at the front desk really make it uncomfortable for me to just come to the gym. However the staff downstairs in the workout room are very pleasant. I just wish I wouldn’t be looked at differently because of my age and gender. Also, there are some creepy old men that work out in the bottom, and I’ve had to tell one man to stop staring at my sister and I. To add on, a lot of the time the staff isn’t wearing their masks properly but expect every member to wear it properly.

This place is a joke. I’ve had two kids now play sports for the ymca. The coaches are volunteering parents (ymca isn’t willing to pay coaches with the money you give them for the sports program) and the lack of structure is astounding. The kids arent ever taught the rules of the game. They just put them in games confused. They cancel games left and right. My daughters last game was canceled due to weather. Weather that never happened! Her game was canceled because it rained the night before. This place is a joke and I regret ever giving them my money

Vending machines will take your money then tell you to call the numbers on the side that dont exist. Trash tier, I lost two and a half dollars.

Poor upkeep and customer service unfortunately. As the only option downtown it would be great to have an awesome local gym, sadly this is not the case. If Vasa or 24hr Fitness were downtown them those would be a better option. A lot of the gym equipment is dated and worn down to the point of not operating very well. I mostly just use the free weights so I get around it. They have a much higher fee than other gyms especially for what is offered. The weight room is located in a basement which isn’t the most ideal environment. During the COVID shutdown they actually raised the membership prices by 50% which was pretty nifty.Overall, I would highly recommend another gym with a better crowd and more updated equipment. Location is the only benefit here, which may not be enough to keep me.

I go for the gym. during peak hours its not too bad... sometimes it seems like there are nonguest or promotion days as kids tour the equipment leaving weights on every barbell. i shouldnt have to correct them verbally and then put away their baby weight they leave as i go through my routine. place is clean but i wish they would switch to sanitation wipes instead of a shammy and bleach spray bottle. the shammy gets so wet its disgusting. pool is nice but havnt seen an open swim without lanes yet... lanes are great for athlete swimmers but not kids... two lanes would be enough... staff is always courteous.

I just returned to the Y after sitting out for over a year due to the pandemic. They have a mask requirement that is not enforced, and they have shortened their hours. The shorter hours are counter intuitive for social distancing.

Was there today for a bit. The parking lot is right next to the building and has several floors of parking. Front desk was very friendly and helpful which I can appreciate. The layout was pretty all over the place. HLC was downstairs and there was a track surrounding the equipment. But that doesn’t really affect your workout. Very nice people!

I love racquetball, thats the only reason I enroll in the YMCA. I take my 2 children to racquetball clinics every Saturday with coach Kim, AND THEY LOVE IT. Please consider the construction of racquetball courts at the new facilities. Theres a huge demand of courts. The 7 existing courts get packed regularly.

Overall this is a nice facility. The staff is also very polite. The reason I gave it two stars is because in the mens locker room there are 5 shower stalls. If I am to be extremely honest all the shower stalls work, but 4 of the shower stalls have a very weak stream of water coming out of them. It is not easy to get shampoo and conditioner out of my hair in these shower stalls. One shower stall does have a very powerful water stream coming out of it. Now there are about 3 open showers that have a very powerful water stream.

We absolutely love the aquatics at the Downtown Colorado Springs YMCA! Each individual on the staff goes above and beyond to make sure we have a positive experience. Thank you to each and every one of you!

Excellent childcare. The women that work there are great and I trust them with my toddler and baby. The facility is not the greatest but they offer a variety of classes and have gotten new equipment recently. The front desk is also wonderful. Thanks for being such a good Y!

I feel welcomed at all of the Pikes Peak YMCAs that I have visited. The staff are friendly and willing to help and the community is helpful and friendly. There is always a class available or a location available to fit my busy schedule needs. The Y is very family friendly, my family has grown up in the Y. We feel at home when we are working out there.

Love it here!! The staff is so friendly and their personal training programs are amazing. I love the free garage to park my car. Its great:) I give it only 4 stars because it really needs a makeover. Very old building/ atmosphere. Other than that, a perfect place to workout :)

What I already replied you in Facebook but I love the place and I dont know why you keep on asking me the same question over and over again I think its great for the kids pick for the adults is where you can work out get away from everything Im glad theyre open at 5 because people want to do an early workout before they head out to work or take care of our kids or whatever else these people our parents and went to earlier they get up they work out they take pick up their kids from at home taking the school course now its summertime now the summertime the kids actually have a place to go once a month they have so many things to do special affairs even picnics during the summer or movies or whatever specially when it deals with kids and adults this month theyre going to have an opportunity to have a drive-in and a picnic for celebrating for being a member

I started out as a member of the YMCA 11 years ago. Within a year, I found my place in the water aerobics world and got back into teaching classes. I started out at once a week and then moved to three times a week.My kids have grown up at this facility. They learned to swim and tried out a variety of sports including: soccer, baseball, lacrosse, volleyball, basketball. They have been involved in many of the programs offered.I have also gotten involved and tried many classes as well as volunteered in a variety of departments. This is a great location to become part of a community that will quickly become family.

Excellent swim instruction for my 6 yr old. Hes learning at such a fast pace!

For me, this Y is like going to a spa, clean, and hospitable but without the pampering. The atmosphere in the locker room is welcoming and hospitable. I enjoy the friendly staff, (who know most everyone by name), the exercise classes and the caring and knowledgeable trainers. While I wait in the lobby for my husband to finish racquetball, I can relax, reading and having a tea in one of their comfortable chairs.

I decided the YMCA would be good for my four kids during the winter. I am a single Mom and it was a stretch to pay the fees each month, but the kids love swimming. When I went in to cancel at the end of March they informed me I was one day late to cancel. They need five days notice, not four.I explained I am a single parent and couldnt afford another month but they said there wasnt anything they could do. So we had the additional month of April. On May first they charged my account again. I called and they reversed the charges.The fact I was charged again after I expressed my lack of finances and that I was not allowed to cancel when I was a day late shows me this organization cares more about money than ministry.

Customer service is garbage!!!After being charged incorrectly for my membership fee for the month of July, I was told I would have my family membership rate adjusted to the correct rate for the month of Aug and a refund issued. The refund never came. I spent a week calling everyday and getting the run around. I was either being told I would get a call back or that the refund was processed. Needless to say I never got my refund for their screw up so we’ve cancelled our membership all together. I don’t like when people just tell you what you want to hear just to get you off the phone.Update: still haven’t received my refund for the month of July and after cancelling I was still charged for the month of August. They just keep taking my money.

An outstanding variety of classes with an outstanding variety of instructors. Easy to find something that fits your workout needs. Also, I just got the best massage Ive had in a long time. Thank you Vicki A.

Body Pump classes are positive, inclusive, tolerant, and get me out to do strength training twice a week. I would not be able to force myself to lift weights regularly without a scheduled class like this.

When we first got our YMCA passes we were all so excited!! We went the next day, no problem. When we went for the second day we wanted to play racket ball. So we reserved a room and got rackets. We went to go to the courts, a little after the the time we reserved it for, and there were still people in it. i get it if it’s like 5 minutes after., but not 10 and after waiting there, went to the desk to like tell them and return the rackets. We arrived at the desk and one person was working there with a huge line. On top of that the lady was on the phone. When i got to the desk she said okay and took the rackets and began to still talk on the phone. She didn’t even take into consideration of my complaint. I’m dissatisfied :(

Edit: 10 months later. They still have not gotten in contact with me.My 5 yr old went to a schools out day here. I picked my daughter up at the park after the front desk told me they think they our out there. My daughter was crying because she was so cold. 1. They did not check the temperature before going outside. 2. The children were outside with no coats. I had called later that day to speak with the director, and left a message. I never did get a reply.I have worked with kids for for 7 yrs. How the hell do you not check the weather and make sure kids have coats on. You can give them the choice of going out with a coat or staying inside.This place is an absolute joke!

You get so much more here than any other gym! Much cheaper than a health spa and way more features like childcare, basketball courts and Olympic size pool! In addition there is covered downtown parking provided! Better than the alternatives for sure!

When ever there is something that I need or dont understand staff is so will ing to help and get me an answer, I just love it

Although the facility is older, this location has way more options in terms of equipment than many of the other YMCA locations. My favorite thing about being a member is all of the free group classes that they have to offer!

Great Aquatics program! Low rates and low instructor to participant ratio. My daughter has improved dramatically this summer from this program. Recommend highly.

The staff are very friendly.

Love this community! Really well run facility, awesome group classes and instructors, and stellar staff. A great place to go, it is like a healthy version of Cheers where everyone knows your name!

I have been a member at the YMCA for about 20 years. Recently I decided to cancel my membership as I no longer wish to use the facility. I called to do so and was told that I needed to come there and fill out a form. This is simply bad customer service and a vein attempt to keep charging me $60 a month. So, I asked to speak with a manager because my time is valuable and I cannot take an hour to drive there and back and fill out unnecessary paperwork. I left Dean Halverman a message and he never even returned the call. Ultimately, I blocked their debit with my bank. When will people learn that customer service is key to any organization...Subsequently, after posting a negative review and leaving him another message, I heard from Dean an he agreed to suspend my membership. I did appreciate this but still feel that this policy should be improved.

Expect a great, no-frills workout in a convenient location. The facility features a large pool, racquetball courts, basketball court, fitness and weight-lifting center, and a variety of low-priced classes. The staff are always very friendly and helpful and are committed to improving the overall well-being of their members. Free parking in the adjacent garage. There is a sliding scale fee for low-income people who cannot afford the full membership fee; you just have to ask and bring your paystubs to prove your income status. Also, membership at a single YMCA facility allows you to use any YMCA facility across the Pikes Peak region, from Monument to Fountain.

I use the place. It gets the job done. Its not like lifetime fitness at all. The child watch hours are terrible along with weekend hours of the gym. And the mens plus locker room is bizarre. Old guys hanging out naked, sitting down and laying down in the steam room naked. They put their bare asses and balls every where. Its the strangest locker room Ive ever been in.

Love the Y! my kids are getting great workouts from it and the staff is super friendly.

Great place for people of all ages, incomes and levels of fitness.

Friendly staff, clean establishment, and they have the new eGYM. I was never much into lifting weights, but the eGYM has me doing that now. Also, the racquetball courts are nice and plentiful.

I go here a few times a week to play volleyball at lunchtime. The staff is always very friendly, and I love the convenience and great group of people I get to workout with. There are 2 things that make me say 4 and not 5 stars. They do not air condition or heat the upstairs gymnasium where we play vball. They have the vents and return grille in place which makes me think that their conditioning equipment has just gone into disrepair, which makes me think that they could put a little bit more into the facility to keep it nice. In Colorado it isnt too huge of a deal, but it does get quite hot in there in the summer. Additionally, we have a YMCA scheduled time that is for adult volleyball, and some times we arrive and the equipment is not set up. I just really love the volleyball and the convenience, so they still get 4 stars!

I like the facility, and I really like the child watch here but I have yet to have a pleasant experience with the check-in staff. Everyone up front has been smug and even condescending. Fortunately, the people in the work out areas are friendly and helpful.

If I could leave a 0 star review I most definitely would. Do not waste your time or give them your money. Awful unhelpful staff. They could have done what I asked/needed. However THEY decided our circumstances arent extreme enough. Please save yourself the trouble, and chose another gym.

Fitness center in downtown. They have an indoor pool, a few racquetball courts, a basketball court, two multipurpose fitness rooms, a small track, free weights and weight/cardio machines. Entrance is on east side of building in the alley, dont try to enter from Nevada or Bijou!

Great place for the family to join. We use the YMCA almost everyday!!

It was a great experience for the 3-5 swim classes

I really enjoy the Downtown YMCA, the front desk people are awesome. Its a great facility

Wifi 5-15 Mbps . Free parking . Sauna at mens plus . Ask for access if out of town . Good classes

Overrun with homeless people, mainly single men. When I complained about having to share the locker room with a filthy homeless guy, their answer was theyre members, too. Youre either a homeless outreach center or a health club, you cant be both

There so nice there and helpful I am very happy to be with the YMCA I thank the ymca for having something to do at 5:00 am.

I worked there a long time ago come along time ago its a great place

Great place, I would recommend it for single people to families

Im on oxygen so it s nice to have two pools to use. I can go in the pool with less people so my tubing dont get in peoples way

Amazing place in which you can connect with a lot of amazing people who truly care about you!

My GO To gym for my weekly workout.Such a great and friendly environment.

Nice place and the people at the front desk are very friendly

I love the downtown YMCA!

For the price of premium health spa you get an old downtown gym. Maintenance on anything critical is 3-6 weeks and many lower priority maintenance items never get done. The racquetball courts have gone three weeks without heat in December! This makes it hard to have a workout routine. Update, they have made some improvements lately.

Group exercise classes are amazing!!!!

Trainers are unfriendly and not helpful. Outdated facilities with limited space for weight lifting.

TIMES UP!!! I was a little boy a CHILD!!! When the Downtown Pikes Peak YMCA DESTROYED & TRAUMATIZED MY LIFE FOREVER!!

This YMCA is ok for working out by yourself. Not a friendly child watch or a dad friendly locker room set-up for men with kids.

This place needs to be condemed...

Ive been a member for over a year. I like the proximity to my house. Not thrilled on the lack of gym etiquette from other members. If you are asking yourself what gym etiquette is, you probably dont have it, and should start out at planet fitness instead.

Very good gym

It wonderful

Great environment

Great place