Had my daughters 4th birthday at the Y and it was great party host Michelle was very helpful and sweet. Everything went smoothly and according to plan. I had a very happy birthday girl at the end of the day.

AMAZING!!!! Family friendly, professional, and clean.My toddler son loved the family pool, shower, and Kids Zone.We do belong to the Hammond YMCA which we love and appreciate. We will always be Hammond family and my son will continue to participate in the Hammond YMCA Sports. Thanks to the Hammond YMCA my son had fun swimming add did Dean and Barb YMCA today.

Great facility overall! I want to specifically mention about their Kids zone. My 3 years old does not like to be around strangers. But, last night first time he loved playing with three staff members at Kids Zone. With their permission, I am writing their names: Jessica Ferry, Josephine Lamere, Eva Pycraft. These girls are awesome. They are so friendly and caring with kids. When I dropped my son, he was crying really loud, but these girls told me that dont worry. They will take care of him and will call me if necessary. I came back after an hour and I was surprised as my son was so happy and was playing. I really appreciate their help!!!

Why back to masks? Have you not read the scientific data on masks? They don’t stop transmission of covid! Maybe N95 if worn properly. Insanity in a place to exorcise and breathe! And you want kids to lose oxygen to their brains. What protocol are you following except politics?

Awesome staff, clean facility, has all the amenities you could ask for! We were member of lifetime fitness. This is way better for half the price. Totally worth it!

Love the Y! Such a clean place and has a great staff. I have no problems yet. But one thing is that the lifeguards at the outside pool are quite mean.

Use to love going there. Unfortunately the new layout is awful. All the machines are on one side now so everyone is breathing each others air. It’s ridiculously tight. Kind looks like a science project. Nothing like working out face to face with a stranger. If your tall enough (like my husband) you might be able to touch knees with someone. And then there is the Covid concern with everyone just trying not to touch each other. Terrible for the immune compromised. Anyone who has a hard time going to the gym because they are self conscious or uncomfortable will not appreciate this at all. It’s very discouraging. Now the other side where the free weights are there was so much room a cheerleading squad to do a performance with tumbling included and not run into anyone or anything. I hope this is temporary. But if it isn’t my family and I have already been looking into other gyms.

Booked the 4:30pm to 6:30pm time slot for me and family at the outdoor waterpark. Arrived and was informed that they were short staffed and cancelled the 4:30pm to 6:30pm time slot. Would have appreciated a notice that the time slot was being cancelled prior to our arrival.

I love this ymca but a red headed young lady informed us on Friday that we couldn’t swim underwater for longer than 5 seconds… I’ve been coming to the ymca doing just that for awhile now. When did this “rule” apply and when is there a risk of a semi decent stable 28 year old that can drown in a pool surrounded by lifeguards?

I had Good things to say about this Y till I called to cancel and was paid up 2 mo and not due till June. I told them I had left the state back to Nevada and they told me there is a 30 day notice needed... I asked even though I haven’t gone in weeks? I also wasn’t given 30 days notice to move back to Vegas for work so how could I provide them with that? I also wasn’t asking for a refund I simply asked to apply it to my mother’s account. He advised me no! You would think during these hard times they would accommodate... I wasn’t wanting the money back! Just to apply to another account! No money lost! Smh!

It’s a very clean facility, but for $60 a month, we can barely ever use the kid pool bc rather it’s closed or certain hours because they don’t have staff … it’s become ridiculous the last few months.

Does anyone answer the phones? I understand everyone gets busy and its a busy place. However, hold time right now is 19 minutes. Is there a text or chat feature that I can get an answer? come on, man!****Edit, 38min30sec. anyone out there?I hung up after 46 minutes. If you are reading this please reach out to me. thank you YMCA.

They wouldn’t let me in because I am under 18 and coming with my aunt so to be a guest you have to be 18+ and if are under 18 the will say no if your don’t have a parent 🙄 DO BETTER!! WE WERE TRYING TO HAVE FUN BUT NO!!!!!!!!!!!!!!!! NEVER GOING AGAIN!! I WILL BE GOING TO THE ONE IN HAMMOND BECAUSE IT SEEMS SO MUCH BETTER THE THAT PLACE!!!🙄🙄🙄🙄🙄

My review is solely based on how they are as a company after having an interview with them for a membership role at their facility. This place is a joke! I had an interview with them 3 weeks ago from yesterday and didnt even have the decency to contact me until just now, saying that the position had been filled!! That is unbelievably ridiculous and unprofessional! I wont even go there to work out now, let alone apply for any other positions they may have available. Dont even waste your time if you need or want a job here.

I came to sign up for a membership and the lady was snobby she was rushing me talking to me like im illiterate. I just went to another location to sign up and they were very nice. Not sure if it’s because im black and was applying for the income based but she was very unpleasant. Wont ever come here .

We just recently joined and have been so impressed by the cleanliness and safety. When we have gone everyone (at least everyone I noticed) has been wearing masks in the common areas and masks were only removed during active workout or while completely socially distanced. I saw constant cleaning done by the staff. On our first day there the lifeguards were extra kind and patient with us as we learned the rules. They even opened the slide for 20 minutes so we could try it out on our first visit.

I love the open gyms here! Come beat me in some basketball!

Summer camp was a disappointment, and had to find different summer care until school starts.

Addendum: The Director reached out to me regarding my concerns and made an effort to address miscommunication among the staff. The facility is beautiful, offers many diverse opportunities for fitness and they are taking great strides to keep the facility clean (especially in regards to the pandemic).The facility is clean and inclined to impress with the large new building and diverse options for exercise equipment, classes, daycare and such, though I have been left wanting in regards to my experience as a member. While most employees I have engaged with have been pleasant and helpful, I have also experienced rude treatment over the phone on multiple occasions. The open pool times are very convoluted and I find that my skin becomes very dry and itchy after using the pool even when I wash immediately afterwards.I originally sought out a membership with the Y so that I could familiarize my 4y.o son with water safety and swimming in something deeper than a plastic kiddy pool. While my son has enjoyed the family pool, I have become increasingly more frustrated by the *rules* that prohibit my bringing or using equipment other than what is provided in facility and how this equipment has age requirements outside of swimming classes— otherwise mandating a paid service that I feel fully capable of providing for my son.In sum, I signed up as a member for less than a week before canceling my monthly renewal. I should not be continuously frustrated while paying for this service! Also, as a warning for prospective new members: monthly renewals occur on the 1st or 15th of the month (you choose which when you sign up) and are required to cancel your memberships 30days before the date you chose for your next monthly renewals.

The best YMCA ever. It’s clean, well staffed and the vibe is very welcoming to all age groups and ability levels.Watch capacity levels during COVID-19. It is best to call ahead.

I have no problem with the gym outside of people who dont use their mask and think they are cool. COVID-19 is Real! I think we must have a personal responsibility; wear a mask, and have mutual respect for each other and their personal space. The staff should try to politely enforce this. The front desk staff is always nice and friendly.

I have been a member since my kids were babies taking swim lessons. I LOVE the child care workers!! They are so kind and patient with those kiddos. I thank them every single time I drop of my son. They deserve an award working with all those kiddos! Only concern is that need a separate baby section and maybe a preschool section. Those preschoolers are running around (being kids) near SO many infants. There was only 1 or 2 times that I had to wait for kids to leave before they could take mine.. only 7-10 mins, but still my barre class ( that I had to rush and signup for online because they max out fast) had already started. I love it there! It’s clean, everyone wears mask , people are friendly! I love the seating area to order food or just to relax. Only suggestion is separate kid area for babie and preschoolers, add more classes that fill up super fast (ex- barre) and remove all those cycle classes that don’t fill up. Maybe add some afternoon stretch and strengthening classes.

I would like to start by saying that I’ve been a member of the YMCA for four years now and I don’t plan on changing that anytime soon. It is a world class facility with friendly staff and great programs. My rating is based on the mask policy that is being used by them. It is lackadaisical and vague enough that no one must ever be asked to wear a mask in this facility. If we’re being honest, their mask policy pretty much reads as such: “Everyone must wear a mask to enter the building.” After that it is completely left up to the discretion of the member. I have been at peak hours and seen the numbers of people huddled around workout machines without masks. In light of current events it just does not make sense. I think this policy is profit driven and wholly ignores public health. I would not encourage my mother or anyone who might be at high risk to work out here due to this.

Teenagers in the bathroom taking selfies. i can’t even change into clothes in the locker room because of that. and not only that but ymca doesn’t feel like home anymore. before the whole new addition i knew everyone and everyone was so kind. now the new people are snobby and stuck up.

Very clean and I enjoy the lap pool.

This is hands down the best Ymca I have ever been to! Every employee is extremely helpful and additionally makes you feel like you belong. Rhiannan Especially Keeps me motivated to finish my lifts and welcomes me every time I come in. Anyone who would write a bad review about this place really needs to realize the lack of their own intelligence accompanied with a glance in the mirror to ask themselves “Why am I such a miserable and whiny person?” Because this place is flawless.

Great facility to workout and bring your family to. Staff are friendly and remembers your name personally

They have two gyms but all they do is allow the kids to play half while they have some kids play and they take away pickup games till the end of the day when nobody wants to play anymore. Terrible we come there to play pickup games and have fun and they take that away when I’ve been coming here for almost my whole life.

Ive been coming here since they opened back up with my son & godson who both plays travel AAU basketball for the #4 team in the country. I always take them upstairs to work out on the artificial football turf using resistance bands & doing pushups, nothing major simple exercises. Yesterday I get told I have to leave from upstairs with them after I have been coming up there for the longest with them working out. We dont even go to the weight room part, only the green turf part and we wasnt bothering anybody. It also left a sour taste in the mouth of other members who witnessed it & they where very displeased with what they saw. Im considering canceling my membership. No other YMCA that I go to treats me like this and they encourage kids to stay active. Very disappointed in this YMCA in crown point

My daughter just finished her second month of swim lessons here. She loves it and we are very happy with all of the instructors that we have been in contact with. We will definitely be continuing through the winter months.

Family bathroom can use some cleaning 🧹🧹🧹 The floors are extremely dirty!

The workers, the staff, the gym, always a great experience.

I’d like to start with mentioning the lady with a neck brace that has most likely never lifted a weight in her life. does she know how hard it is to restrict your breathing mid workout ? and also the backpack rule being a “tripping hazard”? how is that possible when social distancing is being enforced ? if somebody is tripping on my backpack that should not be my fault . if masks are enforced for the lifters on the second level enforce the fitness classes on the lower level aswell. never stepping foot in this place again lol

Wouldnt let me in since I was out of town even tho Ive been vaccinated and in town for a month

Not enough lifeguards to open the outdoor pool when it is supposed to open for lap swimmers.

AMAZING RESPONSIBLE SUPPORTIVE STAFF!! I love the members and the facility. I have been talking to all of my friends telling them to join their families. It is really a great place to be with family and have a healthy lifestyle. The classes are amazing and challenging. The open swim is great for the kids. We love it.

Beautiful facility but too many teenagers employed there, trying to get eye contact w them is impossible, they definitely lack communication skills. I would never trust them to keep an eye on any child.

I absolutely love the facility and all it has to offer. From the outdoor pool to the wide variety of classes, this location has a resort feel to it.Now on the other hand, my daughter is an AWAY visitor while home on vacation and lets just say, she was not welcomed with the same warm vibe on her second visit. The lady was rude, would not make eye contact, and told her she was doing her a favor to allow her to visit the facility before 3pm. My daughter does not live in NWI and she never asked. The Y has online that this is not their policy for persons over a 50 mile radius and it makes one wonder just what happened here .......... might I add, my daughter is celebrating PRIDE month!???? Makes me wonder why just this one person made a difference and no others did.

How does it make sense that the Y kept taking membership fees the months it was closed for the pandemic? I went online and put it on hold like 3 times and every month they kept charging my family.

The facility is beautiful but my concern is privacy. I’m visiting today waiting on my daughters to finish session with her trainer. In the past hour I have observed 10 women have their measurements taken and discussed in front of everyone who is walking by or sitting near the desk. My thoughts this should be done in private. I have heard names date of births weight and measurements discussed. Is HIPPA not observed here. Just my thoughts.

I had similar experiences as others with the child watch. Too many little ones and not enough eyes. I have left my young son in the care while I used the work out space however it had yet to be a pleasant experience. Each time at drop off he cry’s and they workers literally just take him inside the door. Place him down and walk away. Leaving him to scream and cry with no type of comfort. Every time I have picked him up he has had a very full diaper. Full to the breaking point of feces and urine. We provide diapers and if they don’t want to change him please call so I can. We have expressed our concerns to staff and have yet seen a change. I have also had many instances where the family bathroom floors were covered with dirty, grimy water and my family had to wait to change until a clean bathroom opened up. Very disappointed.

Awesome Facility!.. Plenty of Equipment to support Your Fitness Plans....Well Planned Activities to Engage in, for Children and Adults, such as:Luncheon Programs, Swimming, Basketball, Book Club, etc...

I love the new facility. Beautiful pools, water park for kids, indoor track, gym. Staff is friendly and helpful. They also have a great summer camp program.

This is a great gym. I travel from St John because there are not any gyms in my are a with childcare. I put my little ones in child watch and older one Im activity center and they all love it the childcare girls are very nice and seem great with kids. I cant wait for the new facility to be done and neither can my kids.

Bruh... its just like.... bruh..... bruh..... its like... bruh..... bruh.... the slide is like... bruh.... and like.... bruh.... the workout room.... bruh.

Great place. In 30 years of utilizing fitness centers in NWI, this is by far the best. Having all the weights you need, cardio, and turf area has been key in me adjusting my training as Ive gotten older. Pools and other areas are great too.

This is a great family place! There are things to do for all ages. We love it here.

They used the COVID-19 tragedy as pretense to steal from me. All the could offer was a shoulder shrug as compensation. Staffed by an army of Karens. SAD!

This is such a beautiful facility so I can understand why they have 30,000 members (this was told to me by one of the Southlake YMCA staff members). But that is the problem.... way too many members. All of the youth classes are immediately full with long long waitlists. There are too many aggressive-acting people in the open gyms and pools. Id suggest not taking children under the age of 10ish there... its just too rowdy and too crowded.-- update posted 1-29-2020. Ive found a solution to getting into the very-coveted childrens classes (gymnastics, dance, Ninja, etc.)... this Y has sign-ups for the classes that they announce first to the members. So become a member first. Then, when they announce that sign ups for classes for, say, January through May are to begin on Nov. 1st, get ready for this. Do your homework and find out what classes you want your kiddos in before sign-up day hits. Then, at 12:01 a.m. (Im serious), you better be sitting behind a computer and have multiple tabs open to sign up for each class. Because when the sign-ups start, these classes fill up in what feels like, 10 minutes!Members will sign up for classes for 5 months out at that one sign-up day. Because you only have to pay for the first month right then. I dont agree with this policy because people can squat and fill up a class even if they dont really want to use it. But thats how the classes are booked.So theres the secret recipe to getting into the Y classes. Once youre in, its glorious. This place is the hottest place to be right now. Its a beautiful structure and (if you can get in), classes are the most affordable around.

Great facility, the staff go above and beyond💪🏽💪🏽🔥

Most beautiful and magnificent building in the area. There is so much equipment to use and so many activities to engage in. It is hard to believe there is a building this nice in the NWI area.

Best gym I have ever been to. Great customer service awesome day care staff. Very welcoming!!! Up to date equipment!!!! Would recommend this over ANY GYM IN THE LAKE COUNTY AREA!!!!

This has got to be the absolutely best complex in the area from the entrance to the gym/locker rooms and workout area. The child play area is huge. Its has an entire floor of workout equipment which includes astroturf for crossfit or just running. It has an outdoor water park.Basically this place can only be compared to a resort the only thing that it is missing Id a massage room or spa area.

Probably the nicest YMCA pool you will ever visit. Such a fun slide area and splash area.

Great place for my family to exercise, roomy and clean. The layout of the facility is very good.

Vincent is an amazing member of the staff. He is patient and friendly and we are lucky he is involved in the 4 and 5 year old tball program. My son has a hard time keeping focused during the weekly practice/game and Vincent has been great to ensure he is learning and having fun and not running around without purpose.

I dont like the new policy, you cant bring no Guest under 18. It was never like that before and I think its a bad change.

Rude and disrespectful management and employees on several different levels.

There are too many reasons to list.

Can’t understand why YMCA is on your building? If you have different rules and policies than other Y’s, you shouldn’t claim your affiliation with the YMCA! Went there today to get a one day pass and told I couldn’t purchase one. The associate explained why and I was shocked. I guess I will take my business somewhere else. False advertising...

I didn’t like when I went swimming. The reason why is when the kids went to go swim they had to take some swim test. So they came back and they said they had to swim in cold water that was 7ft deep ,and they didn’t want to do it so then they had to put on life jackets. They know how ,but there just not really good swimmers.

The new facility is absolutely amazing it’s like a five ⭐️ Resort the gym is fantastic the pools are top notch great family experience.❤️❤️

My 1st grade daughter attend it their summer camp only one week and had a terrible experience, their counselors are just teenagers with poor experience with kids they are rude and cruel! Two of their teen girls mistread it my daughter causing the other kids to be mean to her on the playground, one of their adult workers told me she saw what those girls did to my daughter and that wasnt right, I did put a complain never again will put my kids in their summer camp they need to get adult workers not kids taking care of kids!

Clean and beautiful new gym. The staff was helpful and friendly my first visit.

I agree with other posters that the staff is very inexperienced. My 6 year old was assaulted in the outdoor pool area by an older preteen boy while in the kiddie area and nothing was done by the teenage staff to address the situation. The staff/lifeguards don’t care about the well being of visitors it’s just their summer gig.

Great place for family. Very friendly staff. Always feel comfortable and accepted. My children love it here.

The indoor kids pool, little kids should be wearing their floaties at all time, the rule about taking the floatis off when on the little slide is ridiculous! Kids are kids, they swim up to the other pool where is deep, a kid almost drowned when I was there last time ... other parents were concerned and confused about the no floatie rule there too... we come here mostly for our kids, but I will be taking my kids to a safer place ... this is a matter that you guys need to discuss because sooner or later something will happen ..

Just a heads up, 2 different times I was there and changing in the female locker room there were girls taking selfies. The first time it happened I asked them to refrain from that and they obliged. The next day, same thing, but different girls. Big no no in that setting, I know no one would want there picture accidentally taken in the locker room and possibly posted to any social media.

Great facility best gym Ive ever been to.

My son attended summer camp here and absolutely hated it, and quite frankly I did too. Completely overcrowded and quite chaotic. Seems like this place just allowed anyone in that paid. The amount of kids in that place feels like a fire hazard. Most of the counselors are just young teens with poor reasoning skills themselves. I honestly felt sad and like a bad parent for subjecting my son to several weeks of being there. Hopefully the new facility theyre building will allow for less chaos, but I wont be there to find out, thats for sure.

The pool was clean.

Excellent facilities, spread out, big locker rooms.

With the membership, this location offers great classes and instructors.

I was wondering if the other basketball gym is open yet including the track upstairs that connects to the two gyms.

This ymca does not sell any sort of day pass.

A great place for the entire family.

The new sports director for the kids is horrible. He is Very one sided when it comes to making calls. We will not be coming back after 5 years of playing sports at the ymca.

Great place to have in the community

This place is fantastic! From the scheduled classes to open gym or swim, they cover everything for a family, single person or couple.

Nice

Very unorganized staff. I know its nonprofit but its run so poorly and they charge about the same as a regular gym.

Love working out here!

Good place.

NEW building 2019

Awesome

Legitness