They are cheater. Their manager Mrunali is rudest . She does not know how to speak with customer. When covid19 pandemic started they have our 119$ deposit and 2 swim lessons remaining. When we called them at that time they said you can use any time your remaining lessons. When we call them again in 12/20 they said same you can use you deposit and do your remaining swim lessons any time.When we call them on 9/21 they said our policy has been change and you have to pay NONREFUNDABLE registration fee again to use your remaining lesson and your deposit..They have taken HUGE PPP forgotten LOAN from government at pandemic time. and now they are cheating their customer and asking to reregister and pay nonrefundable fee to use our deposit and swim lesson.

A phenomenal swim school!!! Highly recommend to anyone looking for swim lessons. Pool is heated and facility is clean. The instructors know how to deal with children and make learning to swim fun. The office staff is extremely friendly and tries to accommodate my hectic schedule. LOVE FIVE STAR!!!!!

My son has been going to this swim school for a year! He has grown so much and now can swim on his own in the water! The facility is very clean and the staff is friendly.

Arrogant front office teams(especially Monali), this school doesnt care about childs progress, they dont want to listen feedback for improvements. Instructors are changing every week and some instructors are there just to hold kids to move from one end of pool to other.. instructor are not interested in giving challenges to kids. this place will take forever to learn, simply avoid not worth the money.

I love swimming here! I used to be scared of the water, but the instructors made me feel so comfortable with the pool. The office staff is super accommodating and helpful. Highly recommend taking classes at Five Star!

This swim school is amazing! I called to get information and the office staff were so clear when explaining the prices and the fees. Ridhee the assistant manger was super helpful when it came to booking my trial class. I highly recommend this swim school to anybody that is looking for their child to learn how to swim.

Great swim school. My kids learned so much. The schools teaching curriculum is incredible. Nicolas is amazing , very accommodating, caring and great at his job!!! Give him a big raise, because he deserves it!

Five star is an awesome swim school. My son has learned so much and has become so comfortable in the water within only a few weeks. The instructors are very patient and caring. The manger Monali and front desk staff are very accommodating and pleasant. I would highly recommend Five Star swim school for you little one.

This is a great swim school and my kids love their swim lessons and the instructors. The office staff along with the managers are so kind and helpful. I would recommend this school to anyone.

This is a great place to swim! The staff is super friendly, never had an issue with anybody. The manager, Monali, accommodated my schedule with my twin daughters swim class without an issue. My girls really enjoy their Dolphin 1 with the instructors Dylan and Nandini! They make it fun and enjoyable! Would highly recommend!!

This swim school is amazing. The staff is always very friendly and helpful. Highly recommend swimming at Five Star!

Omg this has to be the best swim school ever. My 5 year old daughter was at point scared of water and since attending five start she love to be in the water. All thanks to the instructors (Dylan and Nandini) really help her get comfortable with the water. Also, a big thank you to the manager Monali for accommodating me with my work schedule for my little girl swim lesson. YOU GUYS ARE AMAZING!! LOVE THE EDISON LOCATION!!

My family and I love it here!Lessons are great and staff are very nice.

Great facility with excellent staff. Highly recommend for anyone looking for swim lessons for any age!!

Great swim school & the staff is great. Managers are very accommodating!

This place will not reschedule your make up class even if your child is sick.

Fraud and cheater swimming center. Their deposits are life time non refundable. Their staff has no sense of talking with customers. They have looted my $400 plus for two kids. Owner will respond to all negative reviews with standard response. Frankly speaking they dont have any solution. They update their policies as per their wish and take money from customer.

Ultimately awesome!.

Very worst swimming school. They are cheater and you will be lossing your money.For me there is $226 deposit. Due to COVID, I have stopped going and my account was frozen. Today they started charging additional $5 monthly for keeping my account frozen. Why I should pay additional $5 monthly if I am not going to class? They simply cheated me and taken my $400 PLUS. I will be going to take legal action against them.THIS IS FRAUD AND CHEATER SWIMMING CENTER. DONT VISIT!!!NO REFUND FOR DEPOSITS IN PANDEMIC WHEN PEOPLE ARE STRUGGLING IN EARNING MONEY.IN MARCH FOR 1 DAY VISIT THEY CHARGE ENTIRE MONTH FEES FOR TWO KIDS WHICH IS $200 PLUS AND THEY LOOTED DEPOSIT AMOUNT OF $226.MANAGER HAS NO SENSE OF TALKING WITH CUSTOMER. KEEP ON REPEATING ONE LINE AGAIN AND AGAIN. WHEN WE DONT WANT TO RETURN CLAS HOW COME THEY CHARGE ADDITIONAL $5 MONTHLY AND DONT RETURN DEPOSIT.EVERYONE PLEASE NOTE THAT THERE DEPOSIT ARE NON REFUNDABLE FOR LIFETIME!!!!Dont go through owner response. They dont have any solution.

My daughter took 3 classes and I had to pay a month no refundable deposit. I called them on November 14 to say she will no longer attend. They couldn’t use my deposit for November and I had to pay for the month of December . My daughter had 4 make up clases to take and non of it was refundable. 3 clases for $400 just because this is their policy and no adjustment at all can be made. Not even with the pandemic circumstances. I guess this is how they make their money. Will never attend this school again.

Monali P (General Manager) was very curt and unprofessional when I simply asked a question regarding the change of instructor/student ratio.She was rudely dismissive and seemingly annoyed with me inquiring about the lag time between the children’s instruction. Monali’s body language was down right disgusting. When I brought it to her attention, she simply made the excuse “that’s how I talk”. Not acceptable when dealing with paying customers.

3 words. Oh my Gosh. This place is AMAZING. By far the best place to bring your children to learn swimming. I HIGHLY recommend this swim school for a number of reasons. The place is clean and welcoming, the staff is always upbeat and friendly, and once you step foot in here, you won’t ever want to leave. I guarantee that you will not leave this place 100% satisfied. I LOVE YOU FIVE STAR

I love this place! The small class sizes and dedicated and patient instructors really make sure your child makes consistent progress! The facility is very clean and my son loves that the pool is in a heated area. Its the best investment I could have made quite honestly. Wouldnt want my son to learn how to swim anywhere else.

A great place to learn to swim. All of the instructors are incredibly patient and helpful while teaching my daughter to swim. My daughter loves coming to class!!!! I would recommend Five Star to anyone looking to learn or improve their skills.

Horrible experience after taking swim lessons for more than a year at this place. My daughter was taking swim lessons for almost a year without much progress. The progress hugely depends upon teacher, but frequently changing teachers is a big problem. Another problem is inexperienced teachers. The last session we attended had the least experienced teacher which wasnt letting kids go at all, they were completely supported even when they were in level 2. Then I told the teacher to let her go so she puts in efforts to learn. After couple times of telling this to the teacher, the teacher let her go all the way and did not even catch her even when she started to drown! this was the ridiculous experience after which we decided to move on. I expressed my anger to the teachers but they werent much apologetic, they kept on telling me that I asked them to let her go. That made me wonder if they even know anything about teaching swim lessons! They did not even know the difference between letting a child go vs letting it drown! Would not recommend to anyone after this experience!

We recommend 5 Star Swim School to all our friends because we couldnt be happier with our experience there. The classes are short and predictable, which is important for young learners. Each simple skill they teach leads to swimming independence. The teachers are skilled, attentive, and they like working with kids. Classes arent too large, and there is very little sitting around in a session. The pool is very warm, so little ones dont get too cold, either.Our daughter started as a non-swimmer, and by the end of the year she was swimming independently -- and loving it! Were returning again this year because we liked it so much.

When you make appointment they will make appointment another person at same time when you call them day early to make sure for your class they will tell you your appointment for tomorrow is not available because someone make appointment after you they canceled your appointment what’s wrong with this guys

Five Star is a great environment for kids of all ages to learn the basic water safety skills. It is also diligent in teaching people of all ages to learn the proper technique and all the four strokes (freestyle, backstroke, breaststroke, & butterfly). Five Star has a lifeguard walking around supervising the pool area and also lifeguards as instructors. All the staff members are friendly and are also passionate. Would recommend this place for anyone who would like to learn the basic water safety skills and the proper techniques for swimming.

Five Star Swim school over all is a great swimming school for either beginners, those who want to improve their swimming skills and those who want to know how to swim the four strokes (freestyle, backstroke, breaststroke and butterfly). The classes are divided by age and the skills the child knows, I have noticed they evaluate my child before moving her up a level because they want her to be able to swim independently, and I am 100% okay with that. I have also seen the instructors study from their instructors manual on their break and I couldnt be happier! I have also over heard the instructors mention some of them were either on a swim team, or are currently on a swim team and that is great news because they know exactly what theyre teaching our kids! There is always a life guard on duty and the majority of the instructors are also life guards. I know my kid is in great hands.

If you want good quality lessons, this is the place to go to! They offer a small student-to-instructor ratio, so each student gets plenty of attention. Swim instructors are well trained and friendly to make the lessons engaging and fun, and are offered for all ages and abilities. The facility is well maintained, and the office staff are accommodating and friendly. Only downside is that spots fill up quickly in the classes, so you may need to register early. Otherwise, would highly recommend!

CHEATER AND FRAUD SWIMING CENTER. THEY WILL LOOT YOUR MONEY!!!

I absolutely love this place! I was not able to swim at all and now I can swim from one end to the other. The instructors are very helpful and patient. The office is very welcoming and helpful with all your needs. I would definitely recommend this place to everyone. Thank you Five Star Swim School!

I absolutely love this place. I am an adult who swims here and my son also swims here and we love it. We were both beginners and now we are actually able to swim. The office staff is great and the manager, Monali always goes above and beyond every time I go into the office. The instructors are great and make you feel so comfortable. I have recommended this place to many of my friends and I will continue doing so. Thank you Five Star!

I had my sons 9th birthday party here and the staff was nice, receptive, courteous open to my party ideas. The place was clean, the pool was clean. Perfect place to have a birthday party all year round!

The Five Star Swim School in Edison, NJ is true to its name!I am a 50 year old swim student in serious need of professional swim instruction thats appropriate to my comfort level and needs. Though Five Star is clearly and appropriated geared to children (I wish my parents had sent me to swim school 42 years ago!) their adult swim instruction program is superb.Monali at the front desk provides incredible guest services. I truly appreciate how she promotes the services at the school, is willing to solve schedule problems that tend to crop up and hold the fort down all while maintaining an incredibly happy, clean and safe environment.Tori my primary instructor has been incredibly patient and helpful, she is full of experience and knowledge in learn to swim techniques. Any adult or child learner would benefit greatly if she was your instructor. She can make any swim student feel safe and comfortable.

Awesome place and excellent service. Instructors cares about the kids, and they work hard to provide fun experiences for them! Office staff and Manager provides incredible service. My kids are swimming there for long amount of time and it is feels great to see them grow as swimmers.

This a great school to bring your kids to go swimming. They have a great staff from the teacher to the office manager. Manager Monali P. Is very helpful and polite. His teacher are very patient, hand on with the kids development and great with feedback to assist with my son growth as a swimmer. My son enjoys his time there and is becoming a good swimmer.

The center is good, the training is good, the teachers are good, the place is clean. But I wish the office staff improve on communication too. My kids come to this center. They are in the same level. When I asked for evaluation they moved my daughter (younger one) to next level. My son took it sportively. Next week they evaluated my son and moved him also to next level and gave him certificate also. THE TEACHER EVEN CONGRATULATED HIM. Today when I called to confirm on the schedules they informed that my son is qualified for next level from next season onwards. They mentioned that they have written that in the certificate. When I told them nothing is written in the certificate, they said they missed to write. When I asked them how could they evaluate and give certificate, the office staff raised her tone and told they can’t do anything and the instructer felt my son needs some more improvement. If that’s the case what was the evaluation for and why was the certificate provided and why was he congratulated. First time hearing about “evaluation for future”.Update: Today the manager explained to me that the instructor feels he needs to improve on his skills to move to next level. At the shower room when I told this to my son, his reaction was - seriously? The instructor asked me “why are you in this class? I thought you got moved to next level”.

This place is absolutely amazing! The instructors are very well trained and have helped me become a better swimmer. They are also very friendly to everyone of all ages. The office staff is always helpful and knowledgeable about any questions or concerns I have.

The service and quality of this facility is incredible! Very nice office workers and excellent well-trained instructors! My five year old loves coming to her swim lessons every week!! I would recommend to everyone.

Great teachers and a wonderful place

I have been taking my daughter here for the past 2 years and she has progressed very well. I have also enrolled my 2 boys here this past summer. My kids love coming here. The staff and instructors are amazing and well- trained. Overall, small student- instructor ratio, well-designed curriculum, great staff and clean environment.

Horrible experience! They keep the kids in the same level for longer time, clearly on purpose. If they have right intentions, they should focus on the strokes kids really need improvement rather then making them do same thing repetitively. Eventually my daughter got bored and refused to go! So finally, I had withdraw her because they refused to refund my money. She had four classes left and they only gave me credit that can be used only for one class! In short they are all rude (both with parents and kids) and clearly only there to make money. Don’t waste your time and money by sending your kids here.

I signed my child up here and that was the best decision made. My child is doing great with her lessons. My daughter had such a fear at the beginning and now she loves it and gets so excited for her lessons. This is all to the instructors who kept trying to make her comfortable. Thank you!

I am just learning to swim and I needed a place to practice. I found Five Star in Edison, close to me and easy to get to. I love that it has a salt water system. Easy on the eyes and no smell. I love the hours I can go and it is very reasonable. The place is clean and a lifeguard is always present. I will highly recommend this place.

They advertise small classes a 3 on 1 ratio I believe, however what its really like is 6 kids in a class with 2 teachers, one lead teacher and one instructor who seems to just drag the kids around (not as experienced- maybe a first time instructor) . I have had 7 kids in a class as well on more than one occasion. So what ends up happening is the kids go one by one taking turns and my child ends up getting less than half the attention. I also did not like the fact that the instructor are young and are inconsistent we have had maybe 4 different teachers in one session. Teachers although seem to enjoy teaching they also seem to enjoy chatting with one another while they should be paying more attention to the class. Look around for other programs we are now at another school that is actually a true 2 on 1 ratio for basically the same price!

This place is amazing. Customer service from both the office staff and instructors was phenomenal. Its hard to believe some of the poor reviews based off of the experience I had at five star. I would recommend all of my friends to visit this school!

This school is hands down the best swim school. The employees are AMAZING! the staff is awesome and honestly I don’t think there is another swim school this amazing in the U.S. Hannah is really nice and friendly as well as their office manager Monali Patel! Definitely recommend this school to anyone looking!

My 4yo daughter has been taking classes here for a little over a year. I like this particular swim school after trying many others (YMCA, Ricochet, etc) due to the small class ratios and the teachers are all really patient with her. I was surprised they dont teach with floaties but their methods work. Bonus that she doesnt smell like a chlorine bomb coming out of the pool. Id definitely recommend this school.

Five star swim school helped me learn not only how to swim, but also the different swimming strokes. The instructors always greeted the group with smiles and were patient! The office staff also cooperated when I missed my swim class by providing me a makeup class.

This place is awesome! From the instructors, to the office staff they really know what their doing. Very friendly and comfortable environment. Office staff is also very helpful and understandingl. Would definitely recommend to anyone.

The lady on the phone her name was Hannah. She helped me with every question I had and she had a lovely voice that was very welcoming. You better believe I’ll have my kids birthday party over there

The experiences Ive had at this school is much better than other swim schools. All three of my kids attend this school and have even been invited to parties that are held here and overall Ive never had any bad experiences here. The swim instructors obviously know what they are doing and the office staff does their best even when they are busy.

I love this school! Every time I come here the office staff is very helpful and the teachers are very concentrated. I look forward to continuing to learn how to swim here . Thanks Five Star!

I have been swimming here for the past six years. The instructors go with your pace and are so friendly. The environment is welcoming and positive. I completed all of my levels and continue to practice during open swim timings!

This is by far the best swim school that I bring my children too. Facility is very clean an staff is super friendly and professional. Highly recommend this school.

Agree to previous reviews about rude staff, not allowing the kids to progress and yes the manager Monali super sweet talker till you register and then she shows her true rude attitude . They keep you kid in the lowest level possible even though they are capable for the next level. I heard a couple of other parents also had similar issues. They should have some quality of customer service for the price they charge.Response :I can agree to what you say if the rules apply to all kids. Unfortunately from what I see it is not the case.

Five Star Swim School crew is like a family, they put a lot of effort to keep customer happy and to maintain a healthy environment for them. They use expensive technology to keep their pools clean, and most of all, their instructors have so much love and kindness to give to their students. I really recommend their installations.

Took my three year old to a trial class. The beginner toddler class is called guppies. There were two instructors with 6 toddlers. You could tell they were extremely overwhelmed. They werent mean to the kids, but were not happy or playful at all. One point a girl from the office walks out & one of the instructors says if I have another class with 6 guppies Im leaving like seriously?? The instructors didnt look a day over 18 & i understand toddlers are a lot to handle- so dont stick teenagers with six toddlers that they cant handle. I was extremely disappointed because the facility is nice & the staff was friendly & I really wanted it to work out. Ill be taking my son somewhere else where they have instructors that can handle a 3 year old.

I came here to enroll my son who is 3 years and had to walk away seeing how disgusting the front office lady treated us. C’mon people, gone are the days of kindness? If you are an adult, behave like one. I asked about the classes available and the looks she put up on the face were unbelievable - she was just not willing to give details. Oh well, she is a college kid so yet to learn little mannerism . My 3 year old behaves better than her - at least answers properly to questions when asked. Five star should look into hiring adults who know to treat people. I decided to spend my money elsewhere.

We enrolled our 3 year old this past summer for a summer semi-private session. Semi-Private classes will have 2 instructors with 3-4 kids.I was really nervous having her take this class with strangers. On Day 1, Miss Joanna, who was our main instructor, couldnt make it to the class and they had assigned a substitute for that class which happened to be a male instructor. Unfortunately, my daughter had an issue with that so she refused to get in. However, there was a kind instructor, Miss Maria, who was on duty came towards us and kindly asked my daughter if she wanted to go into the pool and she proceeded as if she was the main instructor. I was so grateful for her to step in to get my daughter in the water especially to make my daughters first day a great experience! THANK YOU!Just shortly after 1 month of taking the class with Miss Joanna, my daughter was brave enough to let go off her floaties during a summer pool event with the family. Weve already enrolled her to the winter session but this time for a private session with Miss Maria and its been unbelievable the progress she has made in the last several weeks. Shes becoming a stronger and motivated swimmer with her.Ive been also pleased with several instructors who had the chance to teach my daughter when Miss Joanna and Miss Maria were not there. They are all well trained and know how to deal with all these children especially around 3-4 year olds. Thank you Five Star! Ill be recommending this place.PS: this pool has chlorine and also saltwater. My daughter has eczema and I have noticed that her skin have not been dry like other times when she goes to other pools... the saltwater is definitely a plus and the pool temperature is always warm for her!

My child swims at five star swim school. Weve been here for about two and half years. We started him when he knew nothing about swimming but now he is in Sharks 3 class. We also bring him to open swim. The instructors are great. The manager, Monali & her office staff always helps us the best that they can when we run into scheduling issues and etc. I have been recommending this school to my friends and family and will continue.

This is nice place to teach your kids (even toddlers) swimming. Teachers are excellent and courteous take efforts in teaching. Water in pool is warm.. to keep kids happy.Only issue is size of pool.. it is very small pool (less than half size) compared to Edison YMCA/JCC pools.

This place is awesome. Instructors are high quality, office staff is very kind friendly, and especially manager (monali) so sweet lady ready to help out in every way possible

Staff is great, takes what you want into consideration! The office is well-run. Its clear that the children are being taught by trained employees.

The place is good but the manager Monali OH MY GOD.. she is a Beast. My kids used to go here and we had to move them just for the attitude of this lady. All reviews tell about her attitude and it’s surprising the management doesn’t fire her!!

The girl (guard) who roam around pool during open swim, shouted so bad on my 9 year old girl to leave the pool at 2.00. my daughter was about to leave the pool , she was just 3 feet away. She came out before turning 2:01 n was so scared. I asked her that was not the way to deal with kids.. as she already came out at 2:00. Instead of apologies to kid, she shouted again with negative attitude.She dont know how to deal with kids. Careless n mannerless..she cant shout on kids at all.

They do not encourage the kid to swim and progress. The do not understand the child’s capabilities and have one plain format for all! Every class new instructor come in and do not understand what the child accomplished in the previous classes! It a waste of money and effort

Inexperienced instructors. Kids remain at the same level for too many months... progress is very slow in general.

This place is becoming the worst in customer service.Wait a question to this management ? Are you here to provide the service to the customer or you are paying the customers and expecting a service from them ? Your staff behavior is like that.I joined my kid spending $690 for a one one session.Till now 2 instructors are changed (1 in between was changed due to instructor not available or sick)and we are half way through the course.I dont know how many more instructors we have to see.We were asked to reschedule as some kid throwed up in the pool.We have to be behind you to get a make up class ? Wait I never saw such a pathetic treatment of customers.We finally got a make up class after 3 weeks of hard work and begging with your staff.So now my kid had fallen sick due to bad weather outside .we are asked to bring In doctor certificate.For a fever and cold you will not always have to go to a doctor and can have the kid rest well and recover with OTC medicines.As a customer you expect some polite response and favor from the staff.When I call to have a make up class,We were bluntly told by your staff that this will be considered as missed class.How fair is that ? Worst customer service and you lost us as a customer already.$690 dollars down the drain.I have highest confidence that you will lose all your customers.Pathetic

My 5 year old son attended this swim school last semester and had a wonderful time. Because of this, I signed him up for the winter semester.Today was the 1st day of winter lessons and the water and air temperature were so cold! All of the children were shivering and hardly able to swim. The instructors were also clearly cold and I heard them complaining.When I spoke to the manager, Monali, her response was that there was a pipe leak and they had to refill the pool before class started (I saw a hose refilling the pool). Her only response to my complaint was Obviously they cant swim without water, so we had to fill it. Theres nothing we can do about that. The pipe broke. Ok? So if the water is STILL filling at the start time of class why didnt they cancel? Children get sick easily and Im not paying for my child to freeze for 30 minutes and barely swim. The manager could have handled this situation better. After I left the office TWO other parents complained to her and I witnessed her and the other office staff laughing hysterically when the parents exited the office. Very unprofessional reaction. Hopefully next week is better or we will not be returning and I will definitely demand a refund.Emergencies happen, but their response was inappropriate.

I think 5 start swim school should be called No STAR Swim school. I agree with some of the other reviews about Rude staff and holding your child back in each level even if they are capable of performing well at the next level. After 2 years of attending 5 STAR swim school for my child I will say I am extremely disappointed with their staff including the manager Monali and instructor Taylor. They made false statements to me and my child that he would be moving up to the next level by the end of the session and when it was time to move him up the instructor Taylor flatly refused that she had made any such statements. The instructors keep changing almost every week and there is no consistency in how they teach you swimming. Extremely overcrowded, poorly managed swim school and overpriced swim lessons for poor quality and inconsistent swim lessons. I recommend dont waste your time and money on a place like this which will only disappoint you and your child sooner or later!!!

The office staff provided outstanding service and the instructors are all welcoming! This swim school helped me become a better swimmer by improving my strokes.

Very highly qualified instructors that help students to learn and improve their skills. Manager and Office staff is very friendly, extremely helpful and cooperative

It is great swim school. I m very satisfied with its service and instructors are really kind and caring.

Five star swim school is great! Instructors are well trained and office staff are awesome!

This place is great! I recommend this place to anyone looking for a good swim school!

Great swim school! Awesome instructors! And very clean facility!

Extremely disappointed! Was looking forward as I read good reviews, but this experience turned out the opposite. First the instructors my child had were busy paying attention to everything else going on but the children half the time. Then what really got me upset is that the day I scheduled a trial class no one had even mentioned there would be a $15 charge for this. At the end of class I went to the office to fill out a sheet that is required and the girl who was at the desk was just plain rude! As I asked her questions her answers were I guess. Are you kidding me?! Then she hits me with the Today will be $15 I mentioned it was a trial class and no one had told me there was a fee when I scheduled. Her response I know, $15 . My kids will NOT be going there.

Poor customer service. Don’t be taken away with the Facebook reviews. It’s all from instructors and members of the facility. Wow I’m surprised people do this for rating. Eatntown five star is WAY better. This center is horrible.

My 3 year old daughter loves going to this place. I wish they open up more evening and weekend slots for open swim.

Five Star is a great environment for kids of all ages to learn the basic water safety skills.

My son almost drowned because of carelessness of back-office staff and instructor not confirming which class and level he has subscribed for. When asked to play the recorded video, the instructor just skipped through it. Merely apologizing afterward doesnt suffice the negligence, hence be very careful with this class.Very rude back office staff, and based on experience equally dumb too. No option for make-up class, even if you kid is sick without doctors certificate.At times overly crowded pool.Look out for more options before taking this up.

Im nervous to book a party here based on ALL reviews as a whole especially regarding customer service :( My friend had an awesome experience last year which made me excited! I visited Five Star Swim for open swim sessions twice and these poor reviews make sense now. I visited on two separate ocassions with different staff members both times. I wont go into detail as to what I observed. I will just rate it as an okay experience because the atmosphere has such great potiental to be AMAZING if only they trained or hired great people to work there. As a kids party planner and enthusiast, employee attitudes and diligence to customers is number 1 priority to have families and people enjoy a place like Five a star and revisit over and over again. Hopefully there can be a drastic change ASAP since this place is the perfect place for kids to celebrate their birthdays and/or learn how to swim!Best of luck, hopefully Id be able to witness it :)

Very poor customer service. First, they tried to fail my kids for level 1 a third time earlier this year. Only when I insisted the manager to go through their list of requirements to move to the next level and test the kids again, she personally watched them and agreed they were ready to move on to level 2. If I didnt complain, my kids would have been stuck again wasting lessons on level 1. I was extremely unhappy with manager and customer service. Teachers seem to be good but some seem to be always shouting at kids. In my opinion JCC and ricochet are much better. Also my kids were legit sick one time and they wanted a doctors note right away in order to get a make up. Ridiculous!! My kids were home sick and they wanted me to leave them so I can bring a note.?!? I feel like they are Unbelievable and cold hearted!! I had to make my spouse rush home from work to deliver a doctors note. Email with attachment was not sufficient. Its like they dont realize that they are making things unbearable for parents.

Monali is always accommodating with scheduling classes and make ups. She goes above and beyond to make sure that our family has a great experience with every visit. Monali always has a smile and is pleasant to work with. Customer service is definitely her number one priority! Thanks Monali!

Great classes and student to teacher ratio. However, the locker rooms are dirty and do not have enough locker rooms for the amount of people that use the locker rooms. The family changing room is equally disgusting.

My son has been going to Five Star for private swim lessons for a year now and he just loves it! He cant wait for his lessons every Saturday!

Five Star Swim School is great! I recommend this place for young children!

Very highly qualified instructors and very well trained and friendly office staff. I m glad that I found this swim school.

This place has the worst customer service ever!!!! The office staff is very hostile, not willing to work with you on requests/changes and the answer is always NO with a hostile face. Their goal is take the money from us and when things change, their first answer is that they dont do refunds. I had a long conversation with the manager who was super defensive telling me that I read the policies and agreed to it and that they dont do refunds but if I asked cash they would have given me cash but since I never asked it was my fault??? How would anyone know that no refund did not mean cash refund but just credit card??? And, it is a pain to get off the program as again they dont do refunds but after talking to the manager for 20 mins there is a way to get out by filling the withdrawal form??? Super disappointed with the customer service, they think that they are the lords and can do anything they want. And many parents agree with me and it is not too far that these guys start losing their customers

Classes are 30 mintues i have observed the instructions have the kids sitting to long.

Worst place ever! Customer service is so bad and staff working there are so unenthusiastic all the time! They treat people as if they they are doing us a favor by being there and that we actually pay ! Would never recommend this to anyone!

Baselessly strict. Very particular about payment. Management is very poor in attitude. Avoid by all means

My granddaughter Alana attends swim class. Teachers are awesome, she is able to swim on her own after a short period, and she loves to going to swim class.

I will not take my son there again and nor will I refer anyone there. The staff are rude and don’t care about anything but the money. As far as the “lesson” I could have showed my son those things myself and the water is dirty! No bueno

Great place to take your kids!

Excellent place for ur kids to explore water world

Very rude back office staff with poor customer service. I hope management looks into these reviews before customers start leaving you.

Horrible Experience!!!