Employees were friendly and helpful. Self service print services were easy and convenient, however in my option they are a little expensive.

Horrible customer service. I called the Fairfield location for a chair and was told they had three in stock. After calling to verify, they really only had one. I placed it on hold. Drove 20 mins to this location only to find out it was the wrong chair color and that the chair they set aside was coded as black in the system (not my issue). However, they had two of the ones I wanted in stock but built (floor model). I was not inclined to purchase it due to COVID but needed the chair and asked if they would discount the chair due to my inconvenience. I was told no by the store manager, as the chair was already on sale. I found this appalling after I was told they had the chair in stock and drove to make the purchase. That is poor customer service. I will not recommend this store to anyone.

My husband went in looking for a magnifying glass and was approached by this young man who gave outstanding service he was kind courteous extremely helpful we’d like to say thank you Isaiah for your excellent customer service

I just moved into town...covid lock-down 2020 was in full affect. Staples was open and I could see friendly smiles even behind the masks. The dude behind the counter walked thru how to print out my own personal business cards...the only thing I needed to get my handyman business off the ground here in the baythank you staples for taking care of me and all my paper needs!one hundred million stars!!!

The absolute worse in categories of customer service, product knowledge, efficiency, and a few other areas. I am standing now at the UPS counter where I came to drop off an Amazon return.1. I called before I drove here to ask the question:Me: Hey! Do you guys accept UPS Amazon return drop-offs?Female person Yes we do.Me: Great, thanks!Now, realizing I had already missed the UPS store which closed at 5, I searched the All-Knowing internet to see if there was another location open after 5. Lo and behold, Staples popped up as an option. Me, never an acceptor of information just because the internet said so, I called to confirm and verify. The professional with the job at Staples, gave me a resounding, Yes we do! Not yes, with contingencies or caveats, just yes. So I came.2. I waited on the cue for nearly 15 minutes behind one man. In all fairness, there was one person working. Patience was not my challenge today. No rush. But that does not mean that I packed dinner to spend the evening at Staples for a simple package drop off. Moving on>>>>3. When the young man did get to me, Him: Oh... well we take the drop-offs but we dont use the QR Code scan system here. You need to already have your package labeledMe: This is helpful information that is better when it is shared on the phone when I call to ask the question about your services.4. Then I take another 15 minutes to call Amazon to request that they email me an actual shipping label to attach to the packages. Amazon was great. In and out in 15 mins with all I need from them. @amazon #AmazonPrime5. So after waiting another 15 minutes for the email to get to Staples to be printed (and up to the time I left, Staples system still had not received the email)🤨6. On to the self service option to print directly from my email. Hmmm... .30 cents/minute. No problem. I figure in and out, I am done in 3 minutes...Not so with this system that looped until my card had been charged more than 4.00 because I was clicking logoff and it never logged off. Then after I sought help, another window which was obviously taking its sweet time to populate was preventing the system from stopping the charges! Shame on you, Staples! Fix that! Such petty thievery is not cool! Something like that happening to 1000 people a day adds to your bottom line. Fix that!7. Thought that was all? Not hardly!Then as I figured out which label went with which package, a customer walked up needing help and some level of assistance with understanding a product offered by Staples. This only became an issue when it took 2 employees to speak with this customer and both say the same exact same thing to her. Neither employee thought it would be a good idea to take my packages (now ready to go) scan them so I can go!It was not at all a good experience. Seriously negative light to shine on this store. Staples needs to get it together and UPS should make better decisions on who reps their brand.@upsTotal time I the store was over 90 minutes for a 5 minute drop-off. Normally

INCREDIBLY kind, helpful, caring, hardworking, and selfless staff, esp the manager! Amazing and unrivaled customer satisfaction! Manager truly went ABOVE AND BEYOND to help us out in every way!! Had a lot of stressful paperwork to do there and they took ALL of the stress away, made me overall 100x happier!

This store is great. They are well staffed with true experts and have awesome hours. I think they are open till 9. I have had to get late night school project poster-board here on more than one occasion.

Staples was amazing during our time of need. We told them we are printing an obituary for my uncle and we needed it by Thursday. Because I was in another state and my mom was in state they helped us over the phone. Benjamin did. Then they helped us navigate how to set everything up and quoted us the price. Then the next day I hear from Benjamin that they printed it that night! When my mom went to pick up the obituary the next day they had thrown in a few complimentary copies. It really made our day and helped us feel well care for .Thank you Staples and Benjamin for showing us sunshine and compassion during a rough time for us. It really made us feel good.

Went in to get something printed and the second I walked through the door the manager (I assume?) was super helpful and super friendly - even when pretty much all I did was ask idiot questions. And then when I went to the actual business center the employees there were also SO helpful, SO sweet. Just. A really, really good experience and I will always be going back to this Staples whenever I need something printed. Very happy.

I called in to see if I would be able to make business cards before they closed , the guy over the phone told me to send it through email & come right in , I get there at 8:30 , now the guy I spoke to is at the front register & tells me I can print the card myself at a machine by the bathroom .... okay thanks for you help . While standing over there I’m obviously confused so I asked a female worker how do I make quick business cards , she tells me ask the guy in the blue shirt ... so I go to him & he tells me I didn’t need to send a email i just needed my usb cord . I go outside & come back with it but by now the guy has another customer that took over 10 minutes to help . I sat there & waited for this man to help me because apparently he’s the only guy that knows how to do it . So when he finally comes to help me he basically tells me now it’s too late to print my business cards . WTF are you serious?! I sat here & waited patiently for you to tell me you can’t do it AND was givin the wrong information!!! Thanks for your inconvenience!!! These workers were more enthusiastic about locking the door than helping me . Unbelievable. Hiring people that want to help your customers not waste their time then nonchalantly say “sorry”

Just another staples store. They just remodeled the place so it looks newer than usual. Reconfigured the layout. It has fancy balloons floating above the building at the moment. Staples is traditionally a little steep price wise, but they have everything you need for school and home offices.

It was great. Had to return exchange an item and the help was great.

Chris the manager is rude and unhelpful.

Everytime I go into the store, it is clean,organized and the staff are very helpful.

Very helpful staff, nice selections. I needed a particular ink pen and the staff did everything they could to make sure I found what I needed though it wasnt on the shelf.

Staples always haves what I need, always a very good quality of items that Staples carrys, ▪also all the employees are great !!!Im always printing pictures and documents all employees always have the best attitude to help me !!

Clean, Well Stocked Store With Friendly Service

Super nice employees! For all your printing needs!

Nice clean store and friendly & informed staff.

Great help with my purchase thanks again

Helpful and kind staff, quickly found what I needed

Very helpful and friendly staff!

Dont like the new layout. Not as easy to navigate.

Great but a little hard to find things

Large selection of office supplies and furniture. Reasonable prices

Great inventory and helpful staff

They dont Respect the closing times...I am here 10 min before and is close..and the people see me thru the windows

Helpful staff, convenient location.

Nice but much smaller

Manager responded personally to mail order problem. They allow individuals to make copies and send USPO mail

Ive been sitting here waiting for about 15 minutes for somebody to come help me this place is extremely extremely unorganized it seems like every time I come here I cannot get any help whatsoever highly recommend to avoid this place

I was in the ink aisle less than 30 seconds when I heard over loud speaker, HELP in the ink aisle please!

All employees are friendly and professional

Both gentlemen where AWESOME!!!!!

Organized and clean

Good but overpriced.

Knowledgeable staff

Great fast service Ive used this Printing service for multiple times and they get the job done very quickly and always Great quality. Special shout to Margaret in Printing she always works to get the job done and Great communication. Thank you Staples will be using this place for a long time

The majority of times we have visited the place there is no staff that speaks Spanish and still the treatment has been excellent

I found everything I was looking for