I called the main office to schedule a virtual tour and interview for the Bright Horizons Issaquah office. Literally 2 minutes before my scheduled appointment, someone called me from their office that they needed to cancel. They gave some excuse and I accepted kindly. They said they can reschedule me to next week, a date and time were given. Oddly they said they wouldn’t send me a new zoom invite and just use the old one for the next appointment. The day of the appointment came and I never received a confirmation email. I called them multiple times and left voicemail about my appointment but no one responded. I logged into Zoom at the agreed upon time and waited for 10 minutes but no one showed.I feel this is very unprofessional. If they are already this poor at attention to detail and responsiveness, I can’t imagine safely leaving my infant in their care. This is a reflection of their lack of responsibility.

We are very glad to have chosen Bright Horizons, Issaquah as a daycare for our 11 month old. Its been a little more than a month since he started going to the daycare, and its been a pleasant one.It was pretty nerve-wracking sending over our boy to a daycare for the first time, and that too amid COVID. But, the team handled it very well. We had an onboarding call set up by the daycare director Ms. Stacy with Ms. Heather and Ms. Angel. They answered all of our concerns about health and safety (esp. in relation to COVID), planning for the initial days and further, understanding more about the kiddo so that he can transition well and have a good time there, and what to expect on the first day. With that, the first day went better than anticipated. Its been a month so far, and our boy seems to be having a great time there.We enjoy getting periodic updates about his activities, and his photographs on the app throughout the day. The curriculum and the activities are geared not only towards the child having a good time but also towards cognitive development. These include learning about various textures, playing with musical instruments, being aware of the surrounding, and other activities to improve motor skills, hand-eye coordination etc.Another thing we enjoy is seeing Ms. Stacy run to the class to pick up our kid when she sees our vehicle arrive at the parking lot from the window. Shes so adorable :) The teacher Ms. Angel and Ms. Heather are also so likable, and the kiddo enjoys being around them. Our boy did soft-cry a little in the initial days for a very brief period (who wouldnt be wary of strangers). But he goes to Ms. Heather (whos usually the one to check us in) so easily and getting along with Ms. Stacy during check-in. We adore you all so much!! Thank you!!

This Bright Horizons is absolutely wonderful! I cant say enough about the leadership, teachers and support staff! It is so comforting to be able to have this family care for my children. They do a fantastic job getting to know the children and communicating with the parents. So many of the teachers have been there for years and clearly enjoy their jobs. I feel lucky to have them as an extension of our family. No doubt, 5 out of 5 stars.

Ms. Stacy the director is one of the best you will meet. She is very knowledgeable, always smiling, tries to accommodate your children needs and provide all the help she could.Ms. Michelle is a wonderful toddlers teacher. My son loves her classroom. She keeps the kids busy with educational activities every day. She emails many pictures, narrative of what have been done that day and individual feedback.Ms. Poornima and Ms. Jessica have great patience with the kids, they know how to give especial attention to individuals and they give me a lot of feedback every day!

We have loved our experience with Bright Horizons Issaquah. My son started when he was 3 months old in the infant room and he LOVED Ms. Nicole (and still does!). It was so awesome to see their bond and how well she cared for him. He is now in toddlers and doing really well there! He is learning like crazy and I love the good habits they are building (like helping put his toys and things away, saying please, etc.). Overall, highly recommend! We are always warmly greeted by name when we walk in and everyone has been warm and welcoming.

My son (8 months) has been at Bright Horizons for 5 months. We’ve really enjoyed our experience so far. The teachers are awesome - really get to know him as an individual. He seems to have built solid relationships with his primary teachers. I love getting pictures of the fun things he does through the day!

I really love this bright horizon Issaquah. Outstanding teachers Mr David and Mrs Maria here at the K-prep( my daughter was in K-prep), Miss Bernedatte too. They have such love to teach the kids and my daughter has progressed so much ever since she started this school. Theyve got STEM program and are strong in academics too. Certainly, the best decision I had made to put my daughter in this school. It doesnt come cheap but best investment certainly if one could afford it somehow. Sarah made our registration a breeze and is always so accommodating to my inquiries and always there to help. They offer delicious healthy home-made meals for the little ones and it puts my heart at ease that the little kids are getting good nutrition through healthy food choices. Great job everyone at Bright horizons Issaquah!! We miss you after our move!

Wonderful center for great childcare and nurturing community. Bright Horizons truly stands out amongst childcare centers! This facility is bright with ample outdoor space, a dedicated STEM room, and even an on site kitchen where daily meals are freshly prepped by an in house cook. At Bright Horizons Issaquah the staff is engaged, pleasant, attentive, and attuned to the needs of developing children. Communication is top notch, with lots of daily photos and teachers willing to offer insight into how children are doing. The daily activities keep kids engaged while reinforcing positive peer interactions, manners, and learning.We are so thrilled to have our daughter here.

My daughter has been going to Bright Horizons Issaquah for almost two years now. I love the center but most importantly I love the teachers. They are caring, wonderful people who treat my daughter with respect and seem to value her. When we first started my daughter was shy and quiet and now she is outgoing, self-confident and can recognize all of her letters!

Whenever I walk in or out with our son, other staff people who are not working in his room wave and smile and usually greet him by name. Weve been so grateful for the care and attention our son has received. After the initial adjustment, drop-offs have been a breeze, my son looks forward to daycare and barely notices when I leave. Our son was hit with separation anxiety pretty hard and even nearly 6 months after starting, he still struggles whenever theres a change in routine or staff (sick days, vacation days, staff break time), but everyone is very kind to us and our son! Hes clearly bonded with his regular caregivers and we often get pictures during the day of fun-looking activities and our laughing child, plus more art for our fridge than we can display!

This is the BEST place you can send your children. My son needs to be coaxed into leaving each day. He loves it!

We have had our 1.8 year old son here since early August and have seen nothing but a happy toddler, a wonderful learning/playing environment, and incredible teachers and staff!

Working at Bright Horizons was one of the worst experiences of my life. This company does not care about the wonderful children in their care and only cares about how much money they can get out of families to care for their children.

Delaney, a baby was almost killed at this daycare.This is a tragedy, and pending case. I would not only not recommend this childcare I think it should be closed permantetly. The negligence and evil of this place is disgusting!

Nice caring environment..