The customer service at the Staples in Madison is amazing! They go above and beyond to assist with anything you need help with. The staff is phenomenal. Special thanks to Melissa Newmann. She helped with prints I needed for my wedding at the last minute. I could never thank her enough.

Great customer service. Coming from the customer service industry, when you recognize it - you need to let someone know. People are so quick to complain but rarely take time to give credit where it is due. I believe the guy who helped me was Nicholas, I could be wrong, but he went above and beyond. Thank you!

Alberts customer service was impeccable!

The printing team and management team at Staples on Hwy 72, Madison are AMAZING!!They are often my go to because of good customer service anyways, but today they have exceptionally made my day.While planning a funeral service for a loved one we realized an insert in the program was left out. After many technical glitches and obstacles through the night I was frantic. I arrived at Staples early a.m. and explained the situation. I needed 150 double-sided inserts ASAP. The manager and his colleague quickly came to my rescue so politely.He took the image I had on a thumb drive and the paragraphs and made the presentable and perfect for the remembrance program. They were a blessing & answer to my prayers this morning.The could have just said “sorry ma’am we aren’t open yet”. But they didn’t. They went above and beyond to help me with great quality service.Thank you Mr. Andrew and Mr. Herschel for your help!

Great Customer Service!!!

Last 2 times I was in here, there were people without masks who were not being asked to leave or put one on.The staff and management need to be trained on how to better follow health mandates. Its not optional.

I very rarely write reviews, but if Im going to, its because of excellent customer service. My wedding was postponed because of COVID-19 and is now this weekend. When I went to print stuff for the wedding, I realized I was completely out if ink. I went to Staples in a panick and I couldnt find my type of ink. The gentleman who helped me was not only incredibly helpful but very sympathetic as well. He looked for different options for me, and then looked at all the other stores near by. When we still couldnt find any, he was going to let me have a cartridge out of a sample model! But they didnt have that model. Because I was so desperate, he then referred me to Office Max, who were rude and unhelpful. It just highlighted what a great job this gentleman did.

Special thanks to Josh in the printing department for helping me out with my spiral binding issues! He gave me prompt, excellent service. Yall have good people there!

I shop here very frequently and I am always pleased with the experience. The team at this location always goes above and beyond and I mean every department. I never have to ask for help there is always someone checking to see if I need anything I wish I remembered the names but they are all great! I have bought furniture , mailed packages , and shopped. They always try and get me the best deal or make sure I am taken care of. Thank you to the store manager he is very hands on. Not like most stores.

The prices are good, the workers are helpful and their returns policy is great, even if you buy online. Highly recommended!

I recently had to exchange a modem. Nick, the store manager, helped me get a refund and find the correct modem/router for my needs. Then at the register, he searched the internet to do a price match. He saved me $$ on the new modem/router, to where it was almost the same price for a higher performance and quality unit. Thank you, Nick.

Very helpful. I had questions about specialty paper and the associate got someone from copy center and they were extremely knowledgeable. They even allowed me to feel and test the actual paper I had questions about from the copy center counter. Outstanding customer service.

I am very incompetent when it comes to computers and printing emails from them;Josh is so helpful to me and never complainsabout it. He was showing a manager from another store what to do this morning.Sometimes younger people get aggravatedwith older people when they don’t understand what and how to do something; but Josh never does.This is the Staples on Highway 72 West in Madison, Alabama.

A most helpful manager and staff! They always go out of their way to do the best they can for their customers. Nick Garcia and his staff went way beyond the call of duty with an tricky phone upgrade for us a few days ago. Its not the first time weve been impressed with this store, either. We have experienced excellent customer service here many times so they have definitely earned our loyalty.

Spent over $60 on a book bag and left, realizing later that I was charged tax on a tax free weekend. Considering I couldve gotten the bag cheaper up the road, I should have asked I guess were they participating in the tax free deal. I went in looking for a few items, after 3 employees walked by as if I didnt exist I said forget it. To each his own I guess.

Staples is great, the gentleman that works in the copier area at the Hwy 72, Madison area store is absolutely fantastic! He needs a raise because he is so helpful! 10 stars ☆☆☆☆☆☆☆☆☆☆ for him!

It was nice. They were a little more expensive this year. But then again, so is everywhere else. Great staff. Very friendly. Overall great experience.

I went to go make a copy of a letter at Staples that would have literally taken a sec to do. No lines no one in there and they could not even copy a letter for me. Definitely understand why there is no one there.

Very clean. Staff was friendly and helped me find what I needed. Not a very large selection for ID badge holders for a city like Huntsville

The guy working the print and copy station knows his stuff. If youre upset with him, its probably because youre the one whos dumb.I really like that the self-printing stations can tell which pages need color and which dont so you get the fairest price possible.

Great employees more to come

Service was very good, and the service technician was very helpful and true to his words.

I wish I could give it a zero stars. I went in to buy a chair for a home office, and found the perfect chair! Notice the tag on the chair was $129, and saw the exact same chair with a price tag for $139. Now when I say exact same chair I even double checked the SKU numbers that was attached to the chairs to see if they were the exact same chair or just a different model that looked alike. So my wife went to ask an employee about the two prices for the exact same chair that was in two places of the store. The employee that looked like a balding glasses wearing version of Michael Cera, immediately saw what was going on and pulled the price tag that said $129 off the chair and tried to shove it into his pocket and said oops thats wrong so when I ask him about it whats listed as super clearance deal is $10 higher than what it was last week. He then informed me that he seen the chair so at its lowest for $119, which I have no idea why he pointed that out to me. So when I wanted to buy the chair for the price that was literally on the chair he said it was wrong and ran off to the front as quickly as he could, and hid from us the rest of the time we were there. I walked out without buying anything, dont get me wrong Im definitely going to buy the chair but not from that store because when they have something labeled as a price and I see this price I expect them to honor that price. Because of this and a employee that looked like a balding glasses wearing version of Michael Cera, I will never come back to that store. From this experience I feel like a sleazy used car salesman would have taking better care of me as a customer than this store. All I see another company that makes mistake and wants the customer to pay for it.

I had a old monitor to be reycyled, so as I passed Staples, I called to see if they would take it. Was informed, that yes they would, so I told them I was pulling into their lot. I had just got out of my car, & being disabled, I was trying to get it out of my car, when a employee walked out & carriedIt in for me. Anything I needed this young man was there to give assistance. When I was finished shopping, he even carried out my purchases out to my car. I have shopped @ other Staples locations, but have never received the service like this before. Highly recommend.Just wish I had got the young mans name, so I could mention him on this review

Looking for a good laptop for our son to take to his duty station in AK. There was not a good selection. And there were no deals. The specials seemed to just be lower end systems where they reduced the price to meet the lower system specs. The clerk talked about the better systems but they did nlnot have any. Also they have no military discounts. Our son is Pv2 and needs all the discounts he can get.

Got what I needed was given the correct help ( big plus), on back to my project.

Mr. Garcia the store manager extremely helpful...

Yes, it is not as cheap as ordering from Amazon. But they have a friendly staff and I dont mind paying a little extra for convenience.

Friendly and helpful staff. Honored on line sales prices without question.

Welcome to the not in stock store. Want a 500 SSD we don’t have it in stock. Want that product we just sold out. But we have a lesser quality one that confusingly cost more in stock. Lame. I went to Office Depot and got what I needed.

Sara was great! Got my stuff efficiently and perfect! Thank you

Love it!! Very friendly and helpful staff, always willing to help!!!

Great selection but store is always hot!

I came in last minute needing to get some pre-designed business cards from my USB drive printed. I assumed Id have to wait until the next day. They had 1,000 printed in about 30 minutes! Left with them the same night.Will be using Staples on University again!

They were wonderful help.

If you need help, talk to Nick the Boss man. He does a terrific job of looking after his customers making sure you are treated well.

I usually have to have the manager help with printing. After that my project turns out fine.

My fax cost $16.69 to send 10 pages. It was posted, but WAY to high! Star is for employee.

Excellent service, decent selection, and for a limited time, theyre doing 110% price matching with Amazon.

Very good experience! They did not carry the brand that I needed, however, rep found a comparable brand!Thanks!!!!

Always find good deals

Helpful people, well organized store.

When you call asking if they carry an item, the answer is always yes. Each time you get there, someone misunderstood and the item you want isnt available. I think they say yes to get you in the door hoping you will buy something else.

Very nice and helpful

Good

Expensive!