Why are they so slow? Why are they always out of things? They hire people who cant count out the correct change. Every time I come here its a new cashier and they have no idea how to work a register. 30 minutes is the usual for a coffee. Go somewhere else.

They should be open earlier and on Sundays. Its terrible how slow they are in the coffee shop. They could be a lot faster. They move like snails in here. My dog could make a cup of coffee faster.

Nobody picks up the phone, no matter the day or hour, which is incredibly frustrating especiay if you have to make a return because you only have one week to do returns. Also please show when an item is on backorder, one of my required textbooks went immediately into backorder after purchase. If you dont have the item, dont allow its purchase in the website.

Great selection of UCF products.

Beautiful campus. Great friendly staff and students.

Megan and Maddy were great, and even with a pwr outage, made sure I got my fuel in a safe manner. Awesome customer service.

I think this new Fox Tail on campus offers a nice working/studying area for faculty and students. I wished they had also couches to read books. The other issue is that now the customers are not able to grab a book from the bookstore and read a little bit here before purchasing. Other than that, I think there is better environment and coffee here.

Nice displays, great choices, very clean and great staff.

This is truly the most inadequate establishment at UCF. First of all, getting textbooks is a time sensitive thing. If the bookstore has a book on backorder it needs to tell you on the website BEFORE purchase rather than risking that kind of email going to someones spam email and having a student be completely unaware of the delays they would get in studying material and completing assignments. In addition, the customer service is absolutely useless. No one picks up the phone any day at any time of the day nor does anyone respond to emails. I understand there can be a high volume of calls but putting someone on hold is also an option rather than never picking up the phones at all. Since no one picked up calls or answered emails, I had to drive out there (and its a long drive for me, UCF cannot just assume that everyone lives right next to campus when they disregard other means of contact). There were literally three people at desks with phones and no one was on the phone. So my tuition money is simply going towards people sitting at desks and not doing a key feature of their jobs. Even though I had my book set to deliver to my house, I either needed a refund so I can buy the book elsewhere if it was on backorder or the actual book. They gave me the book and I didnt realize until I got home that the price of the book was updated from $64 to $148 because they only had a new rental instead of a used one. How about updating inventory accurately in a timely manner instead of making a student jump through hoops to receive an incorrect item theyre going to get charged more than double the amount they signed up for? So not only did I have to wait almost three weeks for a textbook (which also sets me three weeks behind in class because the textbook is required), I have to drive to UCF a second time to return that book and buy it elsewhere where I can just get a digital copy for $84 and not have the run around from an establishment designed to help students but is just littered with incompetence. UCF cannot just assume a student is made of money and charge them an extra $84 when they feel like it. It is already rough enough for students who suffered job/pay cuts with COVID; we do not need the University charging us more than we were told. Have a site that tells students what to actually expect (regarding both pricing and how soon the order can be fulfilled) and staff that actually does their jobs and picks up the phones and responds to emails because the way this is currently operating is toying with students time, money, grades, and effort.

They need to speed up their service it takes almost 1 hours to get a coffee now the school started and is frustrating to be standing up in a line for the long and seeing the employees not even trying to move the line.

Why would they have a phone number to call if no one answers the phone? I’ve been calling the Bookstore at different times and not even one person answers. What a great customer service!

The only good think is the foxtail cafe, other than that their phone number is useless since no one picks up and their merchandise is overpriced

Decided to try this place out for the first time and ordered their iced latte made with almond milk. I was not disappointed! As soon as I walked in, I was immediately pleased and impressed by the chill, hip, and trendy atmosphere & vibe this place had. Absolutely loved it! They have a lot of neat merchandise as well! The employees and baristas there were also SO friendly and a pleasure to talk to :) The customer service was impeccable. Had my drink within 5 minutes despite there also being several other people in line. I can tell the management here are doing things the right way. Also, they have a pretty good selection for pastries and other food & drink items a typical coffee shop would have. Out of all of the places you can go for coffee on campus, I think this place is the best. They have my business as a returning and loyal customer. This place makes me want to become even more of a coffee lover than I already am... Lol. I am definitely coming back here when I feel like going to grab a coffee on campus.

This review is for Foxtail in the bookstore. Ridiculous. I waited nearly 15 minutes for my coffee. I ordered a flavored cold brew. After a minute or two I heard mention of the flavor so I figured they just needed to grab more, no biggie. Waited about 5 more minutes, 5 more orders went through. No one in the previous conversation started a cold brew. Another gracious 8 minutes go by and I finally bring it up. The guy apologizes, and makes it in under 45 seconds. I paid $6 to wait for 15 minutes...

This is THE place for UCF gear anywhere. And sadly, it is the MOST DIFFICULT place to get to. I am always amazed at how UCF makes it so hard for fans to get team gear. Why is that? Why hasnt the university at least provided a few free 30 minute parking spaces in which the receipt would give someone a code to use to validate they purchased something? Or at least went into the store.As far as a store is concerned, it is 5 STAR no doubt. Great selections. Pretty expensive (sadly) but you just cant find this selection ANYWHERE else. Too bad.

With an atmosphere like this one, any study sesh is bound to go swell. However, as a coffee connoisseur, I see the quality of drinks here deviating from what I normally expect from Foxtail. As a customer service provider, I see some room for improvement in team morale! Please strive to give your customer the best drink, and when they come back to ask for a to-go lid for that med cup you just gave them?For times sake, give them the right damn lid.

Nice facility, friendly people. Prices are a bit high though.

This is the worst coffee I’ve ever had in my entire life. The French press was so bad I went home sick.I hate it.*Edit* Einstein Bros. was closed so I decided to give Foxtail another chance. I still hate it!! The coffee refills cost about sixty cents more than Einstein, for WORSE coffee. It was sour, watery and there were dark brown bits floating in it, probably from the coffee maker not being cleaned enough. I didn’t even finish drinking it. Disgusting.

I’m never going to purchase from this bookstore again. I took a month long class and accidentally purchased an extra access code. Well they only give you one week to return which certainly is not enough time. Access codes and text books are not cheap. It is already expensive enough to go to school. Next time I will purchase from elsewhere. I’m disappointed in this book store. Over priced and rude

Coffee is fine but the music in Foxtail is loud and obnoxious. Every song so far has been some sort of arena rock during my visit. This isn’t fitting for a coffee shop in my opinion. Hopefully a revision can be made to the soundtrack. Perhaps something instrumental and less intrusive?

Foxtail is 10/10!!! I got a drink i didnt necessarily care for and they replaced it for a cold brew which was really really good. Thank you for putting the customer first!

Terrible place to buy books. My girlfriend rented a book from them and the professor told them a week after school started that the textbook was not necessary for the class. She went in to try to return it but they said it was too late. You think that the campus bookstore would accept it back, thinking that they care for the students but it seems like they do not care about the students at all and are just there to rip off students. The manager did not care at all either and was very rude about how they handled it. Definitely buying all of our textbooks online from Amazon now... plus theyre cheaper.

The book store scammed me, went against their own rental policy, and then was extremely disrespectful when I asked for an explanation. When I respectfully spoke to a manager, instead of apologizing for her employees mistake or fixing the issue she belittled me. It is a sad case when a school bookstore is scamming their own students.

B&N are not overpriced, they price match. It is a great place to be, to study and to have a cup of coffee. They have a great selection of books, school supplies.

The UCF Foxtail location has the same great quality if product and service youd expect from the main, Winter Park location, but at least at time of opening, the prices are notably higher.Also, IMO, best cold brew in Orlando.Worth the premium.

They charged me the price of a new book that had stickers clearly indicating it had been used. I asked the cashier to charge me for a used book, she said it was in like-new condition and charged me full price. The conversation was like Bernie Macs scene in Transformers.If you can buy books off-campus, these used car salesman will get every nickle and dime from you wherever they can...At least they were friendly?

Its a university bookstore that contains all the essential books a student would need for the courses they are taking. They also sell a variety of UCF merchandise along with top selling literature. There is a nice café inside as well to sit, drink coffee, and read. Staff is friendly and helpful. They will do their best to find the books you need for your course.

NO COSTUMER SERVICE IN BOOK AREA. Getting help here is a hassle, I walked in for the first time in my life to buy books for upcoming term. Chunky short hair girl at desk pretty much is self service you look for your own books I agree but a little help with what do u need to find a book, as in the classes codes. I guess that is too much for them to help you with taking into consideration how much you are paying for those books. The good: they match prices from other bookstores, they have a cafe and overpriced ucf items. August 15, 2016.

They help fast and efficiently. If they do not have the answers they send you to who they know do. I will continue to use the store.

Someone told me that Foxtail had awful iced coffee. I replied, come on...how can they mess that up? Decided to try it today. Strangest latte Ive ever tasted. Really bad. In case it was a fluke, Ill give it one more try.

Overpriced and closed more than 50% of all hours of the week. Although this is a Barnes and Nobles, they dont sell any books here unless theyre magazines.

Its a nice and quiet place to hang with your friends, study, or to eat and you will not be bothered at all!

Its a nice atmosphere and the food isnt bad but Im thoroughly convinced they dont know how to make coffee. So first everytime Ive gone the coffee just tastes off, the best way I can explain it is with their cold brews. I have ordered 2 cold brews before and each time they were watered down (which isnt unheard of as cold brews can be pretty can be pretty concentrated) but they almost tasted like it had no coffee at all, rather, they made a tea out of the cascara fruit and missed the coffee bean all together. Then its like the staff doesnt know what their own menu items mean: once ordered a doppio espresso with a dash of bitters in it. The barista then proceeded to made a single espresso (when a doppio litterall means double) with more orange bitters than Id put in an old fashion, resulting in a salty, overly bitter, single shot of not great espresso.I could go on but at the end of the day this place isnt worth the time or money. Want to go to a cool place with reay good coffee, a chill atmosphere, and friendly staff that knows what theyre doing? Go to Pops Parlour by Jimmy Johns and Tower III, best Coffee and popcicles on campus (dare I say around campus too).

The Bookstore is a great place to study if the library just feels a little too quiet for you. It can be a little packed some times so there might not always be seating though.

They have a great selection but not every size in the clothing.

Super helpful and friendly staff

Dont by books here. They are more expensive and will be on backorder for weeks after classes start. Once they charge you for backordered books they wont let you return them saying that you have to return them in the first week of class even though they didnt have them until 2 weeks after class started!

It would be nice that you state at the time of purchase that you need a letter that confirms if someone else such as parents/wife/husband is picking up cap & gown! I had id, e-mail with confirmation,pid/nid everything and these people wasted my time and trip! So beware. I had to wait and listen to the whole presentation, sign that I picked it up and then the girl kept the cap & gown to tell me that I need a letter...

Everything is extremely overpriced. I recommend trying to find used books online whenever possible. If you are desperate for UCF gear, this is the place to find it, however be prepared pay premium prices for it.

Such a horrible experience. Cashiers are horrible and have bad communication skills. My boyfriend went in to price match his books to Amazon for $150 instead of $330 but the cashiers are so stingy about price matching that he had to pay full price of $330. Price matching shouldnt be a problem at all. I go to USF and have price matched numerous times for books without a problem. Just save your time and money and get your books from Amazon

WARNING: dont return books here or sell back to them. Other than there is a lot of variety and places to hang out and sturdy.

There are books. Some are cheap. Some are expensive.There are shirt. None are cheap.All are expensive.There is coffee. Unknown if cheap.Probably expensive.There are knick knacks.Hopefully cheap.

Great people working on the campus. Clean. Everyone was helpful

Great place to get a cool UCF gadget, T-shirt, etc. Good coffee and book store in there as well.

Great selection of all things UCF. Oh you can also get your school books here.

Didnt use an access code for class, had receipt, booklet was still sealed, wouldnt take it back because it was past due date so i tried to buy it back, would only get $5 for a $75. NO THANKS. Stupid policies, and its a shame, I really like the friendly cashiers and the cafe.

Centrally located, good selection of books food etc and prices are comparable to other university book stores.

Every brand of sportswear for men and woman. Great inventory.

Every employee i spoke with courteous, and informative. Great staff.

Great selection of stuff, a little pricy depending on the item, but I love to shop here

Very convenient location, has items one might need for a class, food, UCF products, and a coffee shop inside as well

The quality, people,and items are great you can find everything you need.

Please start warming or steaming soy milk before putting it in a hot coffee. I got a curdled coffee today :(

Steven, store manager is always going out of his way to serve you.

Delicious coffee and pastries. Great experience

This is the best place to buy UCF gear.

Gets the job done, never have to wait too long in line.

Great place to visit

Great team selling books and pouring good, strong coffee.

HUGE SCAM, rip-off. They charged me more than 50$ (around 54$ with tax) for a file with black and white printed paper inside. I had to buy it for a class.

Good place to get a cup of coffee, meet up with friends, or study.

Never take part in an online sale with this company. I ordered several items during a sale and because of their policy to only bill you once you recieve the items (fair enough) I recieved all of my items seperately and full priced. After the first piece came in I was assured by email that a note had been left aside for the rest of my order which did not end up being the case when I recieved another piece three weeks later and then the final one another two weeks later. In total I ended up paying 30 dollars more than what was shown on my order form and they have neglected to respond to any of my emails since that initial correspondence. I certainly intend to visit the store and get my money back and then stick to Amazon Prime for the remainder of my college career. At least when they make a mistake, I can actually contact customer service.

Good luck finding a parking spot within a quarter of a mile.

A fun place to visit and grab some coffee.

They take forever to process your order. Very unorganized, always out of the books you need, and more expensive then competitors. Sad.

This place is such a scam. They hike up the prices of books and clothing items by astronomical rates. Ive had items placed on back-order only to have to contact them myself and then be told that they needed approval to charge me MORE than the listed price online. Recently, they listed one of my required books with either the incorrect title or incorrect ISBN (probably to prevent people from buying the books elsewhere for a cheaper price). I will NEVER shop here again unless absolutely necessary.

Lines usually go quickly and the book staff is friendly.

Staff is friendly and long lines go by relatively quickly.

Total rip off! I was told I would have received a notification to return the book and I never did. I forgot and try to return a week and they would accept it.

Theres no books but they got lots of outlets. So thats my bases covered

Ive never had an issue coming in and returning or receiving my textbooks.

A little expensive, but gets the job done. The cafe inside is really nice.

I like to go here to get my Starbucks coffee. However, they do not accept the Starbucks card nor Starbucks gift cards.

Do NOT order online. 7 of the 9 items I received were different from what I purchased.

A lot of prices are hiked up too much, if you want to save money Id check into other textbook or ucf clothing stores.

Employees are nice and the selection is good.

$5.30 for a SMALL cold brew I think not

Nice staff, but man these prices are ridiculous!

Great prices for stdents.

Great school merchadise!

Keep reaching for the stars! 😊

Plan on staying in this place for hours if you wanna get a book or just a pencil

Friendly and helpful staff.

Wayyyyyy to cold

I ordered online and just picked up my books the Saturday before class

Nice cafe enviorment

A bit over priced but has everything I need

Chill and they price match. So I dig it

Over priced, pretentious bad coffee.

The books here r too pricey

Good for getting UCF gear, but a bit overpriced.

Awesome selection of stuff

Not a lot of physical reading choices.

Good times

Prices are outrageous, but hey, its a campus bookstore.

They price match for books online

Good place

Usually crowded with a long line

Nice

Over priced