This shop is incredible. As a semi-professional musician, its important for me to have guitar dealers that I can trust. I live in TX and they have bent over backwards to help me out. I found a 1999 Ibanez Universe that I have wanted for 16 years and they made me a stupid deal on it just to make a new customer. Afterwards, I found out they were a Paul Reed Smith dealer and I mentioned that I was looking for a Modern Eagle II. After giving them a few details, Jimmy called me back within half an hour with the perfect model that he found for me IN MIAMI ! I can barely get a call back the same day if at all from most guitar stores. Jimmy not only contacted the Miami store for me, spoke with the owner, and confirmed authenticity for me, but he has also acted as middle man assuming all risk in the transaction. I have never had a guitar guy be so excellent with communication and honest business dealings. People always talk about how no one does business the right way anymore and no one cares about the customer. This store DOES. I am a permanent customer and will most likely never set foot inside the store because I am hours and hours away in another state. Thanks Jimmy! Buy your guitars here. IF they dont have it, they will find it for you and still make you walk away feeling good about the deal.

Rave Review From Dale V.!If you are looking for a friendly, helpful music environment, the American Music Centre is the place to go. In all of the Rochester area I have only found the following there: Friendly, helpful, honest treatment. They make you feel like you are the only important thing while youre there.Jimmie Jam and his staff are top notch in fitting you or your children to a correct instrument and lesson schedule with highly competent Instructors!I have found their prices to be very comparable, if not less than other musical sources and their knowledge will help you choose exactly the correct item(s) for your specific needs.Also, let me say that since I picked up the Clarinet again (at the age of 74), I have been taking lessons with them for a year now.The highly competent Instructors (who are all accomplished musicians in their own right) form an easy rapport with the students, and give more than just a lesson, they actually teach the instrument, along with the theory (which is indispensable when learning any instrument).You could not get me to change Instructors or Stores for any amount of money.I highly recommend the American Music Centre as a music source to all of you.You will not be disappointed!

Have always had a positive experience coming into the store and welcomed with polite and wonderful greetings. The knowledge that the staff and teachers have is extremely helpful and impressive. Have worked in gigs with former teachers of the store and they are talented performers and treat the students with care and expertise. As for the equipment the prices have always been reasonable and comparable, if not better, than other places. Recommend this place!

The best of the best! Great customer service, friendly and knowledgeable. If it’s music you are in to or want to get in to whether an instrument or lessons( they have great instructors). Why go anywhere else!!!!

Store is amazing and would recommend it to any musician beginner to pro. Great selection, great service and great staff. Support the locals and leave the box stores over priced junk in the dust!

Great store! Very knowledgeable staff and instructors. In a short period of time they got me to point where people no longer wanted to pay me to stop playing! They actually ask me to pick up the guitar and play them a tune. Would and have recommended the store to others.

I would like to Thank Jimmy / Matt for really going over and above to help me today. I had some technical problems with a Pedal board and Matt and Jimmy really came through for me. Matt knew exactly how to set this board up correctly and did it with a smile, THIS GUY CAN SHRED BTW Every time I go in the store they provide great service with a genuine smile.Thanks guys, I will be back to get more stuff and schedule lessons from Matt.

My daughter has been taking lessons for over a year now, and I wouldnt go anywhere else. The teachers she has had are knowledgeable and are able to handle kids at their worst. The director Jimmie is very personable and makes you feel very welcome, like your part of a family!! I love it here!!

TERRIBLE CUSTOMER SERVICESKINNY PONYTAIL MAN IS MEAN TO CHILDRENSERIOUSLY, IF YOURE THINKING OF COMING HERE, DONT***IN RESPONSE TO THE OWNERS RESPONSE TO MY ORIGINAL REVIEWPlease explain to me how I, a minority, used racial profiling. I used his physical characteristics to describe him as he would not tell me his name. Never once did I say or imply anything about race. SKINNY PONYTAIL MAN could be Black, White, Latino, Asian etc.In this poor and unfounded defense of your employee, you make yourself look dumb and dishonest.To elaborate further, I walked in with my 9 year old daughter and a cello that her grandmother purchased for her on Amazon. It was a cheaper Cello, not really good quality. Did my daughter know this? No. Was she really excited to be able to finally use her Cello?YesHowever as soon as we walked in the doors and he realized that this 9 year old girl was holding a lower grade cello he yells to me in a nasty and condescending tone, across 2 customers IF THAT IS WHAT I THINK IT IS YOU GUYS CAN WALK RIGHT BACK OUT THE DOOR. LET ME GUESS, YOU BOUGHT IT ON AMAZON? THOSE ARE CHEAP AND THEYLL BE BROKEN IN A FEW WEEKS. IF YOU STILL WANT ME TO LOOK AT IT, ILL CHECK IT OUT WHEN IM DONE HEREI then told him that I would wait for him to finish. After a minute of waiting I look over at my daughter and shes in tears. I ask her whats wrong and she just says I want to goThats when we walked out.She was in tears because she and her grandmother dont know anything about purchasing instruments online or what to look for. So instead of educating my child and I, he chose to yell across the store and make my baby feel belittled. I dont care how you try to spin this, that was terrible customer service. SHAME ON YOU FOR TRYING TO PLAY THE RACE CARD!

Best music shop ever... Jimmy is knowledgable, honest and always willing to help and advise.Been coming here, (inc. previous location), for 8yrs, with my kids instruments, and never had any problems.

Jimmy is just the best, very informative and ready to help. My instructor Mike is second to none. Hes a graduate from the Eastman school of music and knows exactly what I need As a beginner.

They are awesome! Gordon is an amazing drum teacher. He has so much patience with my5 year old. I would highly recommend.

Family Owned and Operated. Customers are the center of their business. If your looking for a personal touch, an array of products packed into their showroom, or enroll into their in school of music, American Music Centre | Performing Arts School of Music is the perfect One-Stop-Shoppe for all things musical!!!

Great local music store. Knowledgeable and professional staff is a pleasure to work with. It would be a crime not to support this local business!

American Music Centre is just the best! It is such a warm and inviting place! You cant go wrong - highly recommend it! Go visit Jimmie!

This place is great. Weve been taking lessons for almost 4 years and have had a very positive experience. The staff is knowledgeable and friendly.

Great experience! All my questions and music related needs were met! And the staff is super friendly and helpful!

Awesome stock that needs to be exposed more to the community! High end products with excellent customer service. Any serious musician needs to check out the store.

Best customer service ever. Jimmie, Zack and Matt make you feel like family right away. Great experience!

Jimmy is awesome! Awesome prices and great customer service! Both my girls take lessons here! And soon so will I!

Jimmy is a great guy he sold me this great guitar called jp majesty and this guitar is a dream. Anything you buy here is always worth it 😜

Working with Glen has been fun, learning saxophone as an adult. Jimmy is very motivated for his students have a successful experience.

Staff is extremely friendly and knowledgeable, lessons are wonderfully priced, and the products are of amazing quality. Best music shop in Rochester!

Aboutsolutely love American Music Centre. Great selection, knowledgeable and friendly staff, and plenty of services and programs to choose from. AMC offers music lessons to students of all ages for all instruments. They now offer grouped lessons called ROC JAM & ROC JAM Jr. And if there is a student with disabilities, their adding music Theropy. To top of it. This company engages with the local community w/ marching bands, girl and boy scouts of america, churches and so much more. Stop in and check the business out. You wont be disappointed

Not a great experience of customer service, especially with kids, maybe all should be treated equal. I will try not buy my music needs here due to my experience. I rather support other local music stores, even if I have to drive 30 minutes.

I have been going to AMC for eight years now and ever since they have made me feel part of the family. The owner and all of the teachers have not only further inspired me to become a musician, but also connected with me at a personal level, and have become some of my greatest friends. Out of any other music school out there I would say I wouldve never had the wonderful experience that I had at AMC. And through there private lessons and excellent teachers I have benefitted in my skills as a musician at an immense level. Out of any other music school, AMC will always be my go to. I want to thank everyone at the school for everything they have done for me, and I would recommend this store to anyone else.

Excellent customer service, purchased keyboard and it was delivered as promised, very accommodating staff, will not go anywhere else!

Great service. Well educated instructions by professionals

Amazing Establishment . This place rocks!

Love the personal feel and attention from the employees..

Good instructor and friendly atmosphere

Service and expertise was excellent

I like music