I am majorly disappointed with the way the test day proceedings were handled by the ELI team at this center on my test day. The check-ins started late and ended late. I was scheduled for my speaking test 4 hours after the first part of the test got over, which meant I had to spend my time walking around on the SFO streets in the cold weather (since there is limitation on the time you can spend in a restaurant and I live far from this location). After passing my time for 4 hours when I finally went to check-in for my speaking test, they closed the center for a half hour break as they were having some year end party(at the cost of the 25 students who were helplessly waiting in the cold to appear for their speaking test). After 45 mins when they came back from their break, we all were checked in. That is when they realized that they are short on the number of English language examiners. It was nothing less than a chaos to witness the mismanagement. The reason they were giving was there are too many students taking the test today. Students pay a heavy amount to appear for this test and have to register before hand in order to be able to appear for the test. Which means that the management made no required arrangements in-spite of being very well aware of the number of students appearing for the test that day as there is no last minute walk-ins. My earnest suggestion is to let the students know about their speaking test times before hand so that they can make the required arrangements. Also, especially in the winter months, provide the students with a room where they can wait for their speaking test.