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Super Splasher Aquatics
170 Delco Plaza, Winchester, VA 22602, United States
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TP
Review №1

Nice swim school in what used to be an old movie theater located in Delco Plaza in Winchester. Parents are not allowed in the pool area during the lesson but can still see the kids on a TV screen in the lobby which is connected to cameras. The swim instructors are knowledgeable and the front office is pretty flexible when it comes to rescheduling. They have men’s and women’s bathrooms but they offer a separate room with changing tents which is convenient. They also sell swimsuits, t-shirts, towels, ponchos, and goggles.

Be
Review №2

Very professional and affordable. They have a little tv set up, so you can watch your kids swim, but not have to be in the hot humid air of the indoor pool room.

Jo
Review №3

Wonderful facility. My teenager utilizes open swim to get in his laps. The staff is “super” friendly and accommodating.

Cl
Review №4

Super Splashers Aquatics at Delco Plaza is a fantastic swim school for children. They also offer classes and swimming for adults as well. Their facility is WELL maintained as its ALWAYS clean and organized. In the current COVID restrictions, they have offered the opportunity to watch your child via a live feed broadcast on a large TV as you wait in the open indoor courtyard outside of the pool area. We have been with Super Splashers for well over a year and my son has gone from level 3 and is now participating in their swim team. The level of swim knowledge and swimming skill that my son has developed through their well organized curriculum is astonishing and he still continues to advance, build on prior skills for more advanced skills, and most of all have fun! We DEFINITELY recommend Super Splashers to anyone looking for a clear, well organized, result driven program. I am a former competitive swimmer myself, and I find the skills Super Splashers teaches are refined and correct from day 1. Noelle and Sarah are fantastic to work with, they are professional, kind, and will do everything in their power to serve you! You will not be disappointed with Super Splashers Aquatics!

Am
Review №5

My daughter loves their swimming lessons and gets excited everytime we come. Great staff and teachers. I highly recommend Super Splasher Aquatic Swimming Lessons.

Ti
Review №6

We love Super Splasher Aquatics! The staff is always very knowledgeable and did an amazing job getting our boys comfortable with the water AND the instructor. They absolutely love her and now look forward to swim class every week. The owner truly cares about our children, is very positive and weve seen great strides in both boys. The office is quick to respond to emails and any questions I have. Would recommend to anyone whos littles need time to come into their own, theyre very patient.

St
Review №7

We love Super Splashers. Great place to teach your children to swim. Our personal favorite is Ms.Elizabeth. She is a great teacher & very patient with the children. When we started my daughter liked the water but not in her face. She is now going under water!

Be
Review №8

This place is amazing, the people are nice, and they are being COVID safe. 👍🏼

Fa
Review №9

Absolutely love Super Splasher and would highly recommend them! All 3 of my children have learned how to swim from Noelle and her team and so thankful for them. They made it seem fun and took their time in explaining water safety which was really important to me since we have a pool.

Ri
Review №10

Great teachers and theyre using pandemic procedures.

Wo
Review №11

Do not use! Not safe, poor quality, rude staff

Ni
Review №12

Instructors are very well trained for all levels of students. Very professional. Very patient and take great care in the progress of each student.

Di
Review №13

They do a great job .

Ch
Review №14

All of my children have learned how to swim through SSA and Noelle. In our household she is affectionately called The Kid Swim Whisperer Even one of my toughest, no water in the face kids, loves to be in the pool or ocean now. Great company and instructors, I would highly recommend them to anyone looking for swim lessons for their children.

Ma
Review №15

My kids didn’t get pushed here liked they should be in swim classes. I enjoyed the way we scheduled classes, but we need to our kids to be pushed more but in s positive way.

No
Review №16

Very disappointed and would not recommend for the price we paid. We had wanted to get swimming classes for our 7 year old, 5 year old, and 4 year old boys. It was on the pricey side but we were told we going do a group discount if we did all three in the same class so we did that. Our 7 year old has been swimming for a couple of years but we wanted him to become a stronger swimmer, our 5 year old has been swimming for a year, and the 4 year old hadnt been swimming yet on his own. We wanted, and were told, that they would be pushed. Well, after a few classes the teach wouldnt let even our 7 year old swim by himself. The 7 year old and 5 year old were asking to be able to swim and dive for toys in the pool but the teach would not let them. Even after my wife told the teacher that they have been swimming and what we wanted she wouldnt listen. The level of swimming was appropriate for our 4 year old, not the other two.This, unfortunately, was only the beginning of the issues. We went to the company complaining about this, especially considering how much we were paying for these classes. It was completely useless for our two older boys. First off it was hard to get a hold of the owner, get call backs, responses to emails, etc. She/they would respond sometimes but then if we didnt reach out we wouldnt get anything for awhile. It took us about 5 months to try to work this out and that didnt happen. They would say things like kids arent going to learn as much in a group class. Well, if that was the case we should have been told that in the first place and we wouldnt have done a group class. But that was also blamed on us. Nothing really was done or said about the teacher ignoring our requests to let the older ones swim. They seemed intent on blaming us rather then actually fixing the issue. We would have been open to retaking the classes for the older two initially, but by the time we got to that point it was the end of summer and too late.I have numerous examples of this in some of the email back and forth which I will try to refresh myself again and update this review with that information as well. In the end their solution was to refund us 29.50 of the 200 dollars saying that it was both their fault and our fault. I dont see in anyway how it was out fault, but that was consistent with the owner trying to blame us through most of the complaint process.In summary, the class was fine for our 4 year old, but a complete waste of money and time for the older two. The customer service from the owner was non-existent since she was blaming us and the teacher ignoring our requests was very frustrating. We would have been much better off taking the kids to Frederick County pool and paying for their cheaper classes.

Do
Review №17

They manage several pools and a large amount of staff effectively with minimal problems.

Information
2 Photos
17 Comments
4.1 Rating
  • Address:170 Delco Plaza, Winchester, VA 22602, United States
  • Site:http://supersplasheraquatics.com/
  • Phone:+1 540-431-5167
Categories
  • Swimming instructor
  • Swimming school
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:8AM–12PM
  • Sunday:12–3:30PM
Service options
  • Onsite services:Yes
  • Online classes:No
Health & safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Highlights
  • Identifies as women-led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
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