Ive found champions to be difficult to navigate at times but I also think its not completely their fault. I dont think the school makes it easy for them. I never know where Im supposed to be picking up my child. sometimes its the indoor field, sometimes its the cafeteria, or the playground or the classroom. It can be frustrating. Yesterday I went to the school and I was locked out from getting inside. Luckily a mother and son were walking out to let me in. I asked the child if my son was inside and he told me yes. The other parent just shook her head and agreed with me on her similar frustration. The people that work here are nice and do their best. If you have a billing issue of which I have had multiple getting customer service to help can be a difficult process.