I attended Aveda Arts and Sciences Institute in Dallas from 2020-2021. I began just a few months before the coronavirus pandemic struck and shut everything down, but that didn’t stop Aveda students from getting our education. Aveda helped me continue learning, earn my education hours and made sure that I didn’t miss out on anything. All of my educators cared about my understanding of each subject. My teachers went to great lengths to make sure I had a positive and thorough learning experience. The school director, Jennifer Haack, is a lovely person who goes above and beyond for everyone in the building. I feel like choosing Aveda Dallas as my cosmetology school was the best decision I could have made when I decided to pursue this industry. I passed my licensing exams (written and practical) on the first try and was able to get a job lined up before I graduated. The job I have now is at a high end salon that visited the school on a career fair day. Aveda gave me the best start possible in my new career and I am very thankful. I would absolutely recommend it to anyone thinking about going to cosmetology school. If you’re looking for a sign to go take a tour at this school, this is it!❤️ go check it out, you won’t regret it!

I am new to Texas and decided to try Aveda school before settling on a local salon. Adriana was amazing. She discussed my color history and goal for the appt.She ran her plan by the educators and I felt confident that together they wanted to achieve the best outcome.She was attentive, and did a great job. I rebooked with her and dont plan to look elsewhere. The salon was large and well appointed. I plan to try all of their services, I will be getting a facial this Friday.I wanted to write this review to offset the horrible reviews from others. Its a school. Cost, time and expectation should keep this all in mind. That being said, I was as happy as I have been paying double at a salon the last five years. Thank you!

Don’t waste your money here for school, go to Toni&Guy or Paul Mitchell. 7 months in and still don’t know a lot because we are teached very little in our first 2 phases (instructors didn’t like our class because we’re “quiet”) . We don’t even know who are instructor is right now. We are literally on the floor making the company money and getting very little education in return. This may be only the Dallas campus as I see people like other Aveda campuses.

I had a facial that was nice. I didnt see a noticeable improvement in the appearance of my skin, but it was very relaxing. My haircut, on the other hand, was terrible. My student was clearly not ready to be working on clients and needed more practice with basic techniques on a mannequin. The instructors werent paying any attention and didnt even try to fix my clearly uneven hair when the student was done. How are students supposed to learn like that?

I have been here a handful of times, usually just for a trim, but this week I went for a trim + shortening my bangs up a bit which I was a tad nervous about. Brinna was the student assigned to me and she was so sweet and kind. She and a woman who I assume was an instructor did a great job explaining everything to me and I think the cut looks even better than the original one! Also, the space is very large and open so even though theres many stylists + guests it did not feel cramped. I appreciated that all the students and stylists wore masks as well.

Crooks made my daughter clock out ten hours before completion. They documented her as a drop out and sent her to collections without giving her an opportunity to complete the course. So now she is not licensed and paying a school loan, and AVeda and has to retake entire course in order to get her license. Oh and pay for that again. She threw away thousands of dollars, oh and the school allowed other students to graduate without completed payment. Wish corporate would look into this. It was 2019, graduation in August, check out how many people were left owing money to AVeda and still allowed to graduate. Not my daughter, she had to clock out ten hours early and not to return until payment received in full. Jennifer Hack!!! You’re a horrible human being!!!

Got my haircut today and was literally blown away by the results! I had the stylist McKenzie black (i think i spelled her name wrong sorry!). I went in with tons of split ends and my hair feeling super unhealthy overall. I came out with a cute haircut & my hair feeling AMAZING and so incredibly soft. She also recommended different products for my hair to keep it soft and healthy. It’s also a super friendly environment & good music. Love my haircut, Thank you!!

I got my hair trimmed and dyed yesterday and it was terrible. First the cut was bad. No clean cut. There were long pieces of hair that didn’t sit with the rest of the hair length. My hair is dark brown so we I had to get it lightened before dying it pink. I told the student who was working on my hair to add more pink to the hair after we rinsed it because I could see the hair not really picking up on the color and she went over some strands but it was still not pink and she said the lighting is bad so maybe that’s why I wasn’t seeing the color so I left and thought I was satisfied. But when I got home my hair looked exactly like it did there. The pink pigment didn’t sit on the hair and it looks terrible. I also wanted bangs and I showed them the picture that I wanted but ended up having a completely different look. I hate it. It was terrible and I ended up paying way more than what the quality and service deserves. This will be my last visit!:( :( :(

I got the best shampoo ever today by one of the Students, Jerry. Very happy with the service, and I love my hair cut

Been going to Aveda since 2009. It has not once disappointed me. These students are amazing. They are very professional, clean and courteous.

Loved the atmosphere! My student stylist was very precise and I love my long layered haircut. The teacher was also very present and pleasant to be around. Definitely coming back :)

Krista did an incredible job on my hair cut!! Excellent quality at an affordable price! Will be coming back for sure 😍

Good cuts and color, good products. Good prices because the work is done by supervised students.

Aveda has messed up my red hair coloring before, but this was by far the worst of the 3 instances. For the first two, they immediately offered to book a comp correction service, but this time, no one mentioned it, but this being a third reoccurrence, I did not leave until they booked a comp correction service because of my awareness of the option. All other colors Ive done at Aveda have been fine, but red has never been done correctly, which I realized after this terrible service. Once they fix this red, I will never get red done at Aveda again. After each red correction, Ive been told theyll add my formula and notes to the system. Ive been going to Aveda for 6 years since moving to Dallas and at this most recent appointment, they said there were zero notes in the system. Where are these formulas and notes from 6 years of coloring and service??! The first red error wasnt the color I requested; disappointing but livable. The second red error, the student missed a patch in the front; unfortunate but manageable because I could part my hair a certain way and hide the patch until the correction service. This time, my roots are a blatantly brighter and distinct red, while the bottom is a darker violet, with zero opportunity to hide the botch; I was mortified. The absolute worst and most expensive service I paid for at Aveda in 6 years and it took 9 hours to leave with a hideous coloring.Edit: Emailed Aveda as they requested below and no response. My review completely holds. Its not really a student issue, theyre obviously learning. The guidance the students receive is inconsistent. Ive been in chair and had two instructors give differing opinions on how to execute a red coloring on each visit. One instructor was so aggressive and Im glad the student listened to the other instructor because she clearly was FAR more knowledgeable. It was quite stressful because I was already there for a color correction to the FIRST attempt they messed up, but it finally ended up being just what I wanted because the student had guidance. Im sure it was equally confusing for the student, but thats my typical experience at Aveda when going red.

Awww AVEDA. Second to none!

Clean and polished atmosphere.Haircut was NOTHING even remotely close to what I asked for. Hair looked worse coming out than it did going in. I understand this is a school yet I never understand while students doesn’t ask for more help from teachers. That’s how you LEARN.

This is a teaching school and I get that. However from the check-in to check-out the process was painful. Receptionist was rude, provided forms to sign and didnt explain. My student hairdresser was nice and I was very patient with how long everything took. The attending hairdresser/teachers were rarely around and made no effort to help the students. What a horrible teaching experience for students and those getting services. Ive had hair done by Aveda in New York and LA Jolla, CA and the Customer service here was the worst ever. Students were fine; staff were horrible.

Took a chance and was disappointed. I make many comment about the fact that I had natural hair prior to my visit so that they would be able to prepare but apparently they all went unheard. I understand its a learning institute but....really? They have instructors who are supposed to guide them but clearly thats not happening very well. Wouldnt try it if you habe anything other than super fine textured hair. These pics are post cut. Learning experience I suppose

Amazing. Seriously, I had the best experience and my hair looks AMAZING! 😊 THANK YOU, Charity! 💜

I enjoyed Catelyn/Kaitlyn. She did a fabulous job with my facial. I love their products.

I have been getting my highlights at The Aveda Institute for years and recommend it highly. You receive the same quality service you pay a fortune for at Dallas salons at a fraction of the cost.

Honestly I had a pretty trying experience at Aveda yesterday. And it isnt the first time my hair has not met expectations there. I asked for a shadow root, the color didnt match my picture AT ALL, and the haircut I recieved was too short. While I appreciate these are students learning, I felt I was not listened to at all and the instructors were not great about making sure to check in and direct. My student was much more concerned about her instagram photos and video than my hair. It took four hours for the whole treatment. And even as a very unhappy customer I was still charged full price and was not offered a voucher or coupon to return and get it fixed. I wont be going back, and I think AVEDA needs to address how they train these young people to interact with their customers and make sure they are listening to directions and, even if they want to leave early for the day and post to their instagram feed, they are being professional in front of their customers. When I woke up this morning the first thing on my mind was how sad I am about my hair. I rolled the dice one too many times. Im adding pictures so everyone can see I did not receive what was asked for. To their credit, I do think the hair color looks okay even though it was not what I wanted. But cutting my hair so short, with blunt ends, then blow drying it to flip the ends out, then acting like Im the crazy one because I didnt like it - I just wanted OUT of there. The whole experience was deeply disappointing. And that was all the money I had budgeted for the month for this hair cut, so Im stuck sinking more money into another cut at a more expensive place (which I should have just done in the first place). So if youre doing something simple, maybe this is the way to go, but dont go expecting any major results (and maybe that was my poor judgement - lesson learned.) I hope in the future they improve on their teaching practices because unfortunately these students will eventually be out in the real world and wont be able to use the excuse Im a student anymore.

Very thorough and great job. Students are super sweet and teachers do a great job supervising

Love Aveda! Students are professional and do an awesome job! So glad they are back and staying safe.

Great place to get a haircut

Awesome and talented student.

Love their facials and hair treatments. I have gotten hair done here as well and has not been bad. Of course i went in knowing that students would be providing the service so i was prepared that things could be different from the service I get from a trained professional.Having said that I have always had a positive experience here.

Have been going for 2 years. This is my second visit in a row where I will now have to go back and have services corrected. The instructor didn’t even check my cut. Now I’m embarrassed to be seen in public with a drastically uneven haircut. And this is a week before my sisters wedding where I have no time to get it fixed.

The student I had was great, however the instructor, Lynn, made me leave my eyelash session before it was even close to being finished. Lunch was from 12:45 to 1:45 my lash appt didn’t start until 10 anyways and I got a new full set. Now I’m walking around with one finished eye and one not. I’ll never recommend a service there and it’s unfortunate because the students need their hours but the instructor was just too off putting.

Had a HORRIBLE experience yesterday! I requested a senior hair stylist (I got Kayleen who was going to be graduating in 3 weeks). I told her I wanted a hair TRIM cause I was trying to grow my hair out, told her to only cut the dead ends if possible, and give me a SUBTLE tapered V shape in the back instead of a straight across blunt trim. she told me she had never cut a V tapered trim before so her instructor came over and explained to her how to perform it. they part my hair straight down the middle and the instructor begins cutting a DRAMATIC V shape in the back. the student, Kayleen, then finishes cutting the other side of my head. I explain to them that I never part my hair straight down the middle and then moved my hair to the way I normally part it, I notice I now have SHORT, choppy, chunks missing on the side of my hair. I told them I didnt want layers at all near my face and that I wanted to grow my hair out. The instructor starts trying to fix the chunks of hair, but it was only getting worse and worse. I told the front desk ladies I was unhappy with my hair but the only thing they offered was for me to come back another time and have another instructor fix my hair. I will NOT be coming back here! I am going to a professional salon to have them try to fix this horrible hair cut! and I didnt even get the tapered V shape in my hair in the end! What a disaster! UPDATE: had to call them 3 separate times to receive a refund. the first 2 times I called I was told a manager would call me back, but never did. horrible hair cut, horrible customer service.

Wasnt satisfied as when Sarah did it ! The girl didnt style it just Dryer it

A wonderful experience. Cara paid a great attention to detail, and checked in often to make sure I was happy with the cut. She made sure to cut my hair so that it would look good styled and when dried naturally.

First time here at Aveda and honestly, pretty happy with the salon as a whole. It was difficult to get an appointment but once I did, I didn’t wait long to be seen for my service. I got a cut and simple style with a conditioning treatment for a very reasonable price. I can’t remember my stylists name but I think it might have been Kerry.

Great place for a good, cheap haircut. I went to an amazing Aveda stylist for years, and while these students cant touch her, the instructors there can add in things (like texturizing) when the student is done. I find that if I communicate well in what I want, I have that by the time I leave.

This place is great. The sinks for rinsing hair off the color from your head are uncomfortable. The colorist never seem to wash the color off of the bottom back of your head. Dont know why! Maybe it is the position of the sink. Anyway, great service for the price.

My daughter and I went for manicures and she got her makeup done. We had students taking care of us. We had a good time! The products were awesome and the manicure felt great. And even though my polish finish wasnt the best polish job Ive had, the students wanted to do their best and made sure my daughter and I had a great experience.

Ive been coming to the institute for 12 years across a variety of cities. I love their mission. The training students receive is great. If you want a quality cut without paying a fortune, this is the place to go.

I’ve been getting my hair cut here since I moved to Dallas in 2013 and I can’t say enough good things about it. I absolutely love everyone there from instructors to students. Yes, it takes a little longer than your typical haircut, but that’s due to the instructors checking and teaching. I even got my double side shaves done there!

Short wait time for my appointment. The student did a fantastic job with my hair and did not take longer than needed to achieve beautiful results for my cut & style! The students put out high quality work and I can trust the instructors to carefully make fixes, if needed.

Every time I come in I am impressed with the professionalism of the students. It is clear that they all want to be there and they truly have a passion for hair. I love me some Aveda!

The young lady that did mine and my daughters facial was amazing!! Very professional and knowledge!! Super friendly!! We loved her!! But I can not say that about the girls working up front selling or should I say NOT selling the products! Every Time I have been there to make a purchase they are extremely rude and very unknowlegeble!! My last visit was on March 11th to purchase some lipstick, when I ask them if they had a certain color the response from all 3 of them was I dont know so I ask them if there was anyone there that would know and all 3 said no!!This is not the 1st or 2nd time I and some of my friends have experienced this type of customer service!Please put someone in that area that knows your products or that even acts like they want to help you.

Clara was such a good student to have cut my hair, I could tell that she really wanted to so a good job and learn the technique her instructor was showing her. She was careful and took her time concentrating on the cut. Not to mention she is super sweet and easy to talk too.I changed part of what I initially said I wanted for a haircut midway through and she got her instructor to show her how to do the new cut, instead of just going for it.I seriously love my haircut.Advice, bring in a couple of pictures of what you want and be clear when telling your stylist what you want.

Great atmosphere, wait was long because there were only two braiders..Blake E. & Brittney who collaborated together and made my experience awesome. The young Lady that washed my hair Malissa was great she explained the entire process and I really enjoyed the total experience.....Kudos!

Loveee this place. The experience is really luxurious and makes you feel so pampered! The price is also super inexpensive! I got a scalp massage, wash/condition, haircut and a blow out! Monica was amazing and asked questions the whole way through to make sure she knew exactly what I wanted. Will definitely come back!

Had to stop the stylist, told her to just let it go. I have had beautiful work before but last several cuts and blow dry have left me to tears. Had to go home and redo my own hair. I have fine naturally curly hair, left looking like scare row. I cant believe they let these people out in the real world. Now to find someone to fix the cut.😤 sometimes not the price when u have to pay to have it fixed. What worse is the look they give u, like dont u like it. Whats wrong with u. Well here it goes, 65 and I would not be seen taking the garbage out looking like this..let alone going to work. Why everyone should have sticky dry string hair. I guess thats the new style.

I had been going to the same lady for 15+ years; she cut my hair well and offered a good price. I tried a haircut over at this Aveda at the recommendation of a friend and can honestly say I wish I had gone 15 years earlier. Nole, the stylist, greatly improved on an already good haircut. Highly recommend both him and the entire staff, who are friendly to boot.

We have been driving in from Fort Worth for over two years now because we love the Aveda products and service. Today, was the exception to those two years of good service. The student and instructor who cut my husbands hair had no sensitivity or customer service training in discussing a delicate matter to my husband who suffers from psoriasis that covers portions of his scalp and forehead. The student clearly wasn’t trained properly and the instructor who “searched” my spouses head for cuts or abrasions had no tact in the language they used when doing this. Part of training your students is to be tactful with EVERY customer and not just the ones who look healthy. The instructor didn’t know I was with my husband since we were sitting apart and she and the student had another conversation about him in front of me. The student was sharing her concerns about possibly offending my husband and the instructors words were, “Oh well, if he gets offended, then he gets offended.” I think this institute definitely needs a course on how to work with clients that have NON CONTAGIOUS autoimmune diseases.

Ive been coming to Aveda for several years and all the staff are very well trained. They are all polite and professional. My visit this week was excellent. I had highlights, color and hair cut and Victoria (Tori) did a great job.

Great place for an affordable haircut and many other spa services probably, though i have yet to try their full suite of services. I have always had a good to great student who has done a great haircut on my hair (medium-long hair). Takes about an hour...sometimes longer if their slammed but they run very on time and efficiently. They also have late appointments for after work which is SO convenient.

I came with my girlfriend here so she could get blonde highlights. When we arrived she was happy and when i picked her up she was CRYING. We did all the things to ensure a good experience. We asked for a masters not a student. We left a note in the booking saying she has thick black hair. We showed photos and said to them directly what was desired. Most of all they did not listen to the client. Don’t waste your time and money here. Two visits later we will never be back !

I had such a wonderful facial experience with Susan at Aveda Institute today. She was so attentive and thorough—it was relaxing and refreshing. And she took her time! Which I loved.

The reason I go to the Aveda Institute is mainly because of the quality. The hair color and amazing Aveda products are healing and healthy. I have found everyone to be nice and supportive. I have gotten hair cuts that are too short, but the last few times that did not happen as I was very specific.Over all, it is the most peaceful and lovely salon in Dallas. Elaine Dodson

I can be nervous about who cuts my hair (I have very curly hair and a lot of it) but Jeanette did a wonderful job! She had a great attitude and made me feel comfortable. This was my first time and I would definitely go again!

I have been going to Aveda Institute to have my hair colored, cut, and styled for 2 years. I have never been disappointed. Professional. And the prices are more than reasonable. I also love their products.

Took kinda longer than I expected since I had an appointment. It was a great deal for the hair cut I got. I have very long hair, not just anyone can handle all my hair. Its very nice and clean!

I went to get a haircut this afternoon as a walk-in. The girl I had was SO great. She listened to every word I said and cut my hair exactly how I wanted it. Her name was Chelsea and she is a masters student. I highly recommend getting your hair cut here and I highly recommend getting it from Chelsea before she graduates!!

It took me a few days to realize that my hair was cut unevenly here. I have curly hair and was wearing it up so I didnt instantly notice the uneven length. Due to my work schedule I couldnt call back for an appointment for over a week. They told me because it had been more than 24 hours they would charge me for a whole new haircut just to fix it. The instructor didnt even check my cut after it was done because the stylist forgot, which is probably why no one caught that one side is longer. Never going back here. Not worth the low prices for a screwed up haircut and being told to pay double to fix it.

Got my hair done by Mandy and instructor Gina. Great cut and customer service!! Unfortunately could not get my hair curled because any hot curled style is $60 or at least what I was quoted.For a school thats a bit much! However the less Im satisfied!

I have had four facials by jenna. They have all been absolutely incredible. Its always so relaxing and my skin is glowing when I leave. Have recommends two friends and they loved her as well. HIGHLY RECOMMEND JENNA

Great service! It was my first time getting my hair done in a very long time. I had always heard about the institute but was always too scared to commit. Vetta was so nice and did an amazing job. I am so pleased and will definitely be back!

Great facial with Lei. I go every 6 weeks with a friend and one of our complaints is that a 60 min facial is 45-50, and a 90 min facial is 65-70. They seem to count the time you change into your robe & wait on the student as part of the facial time. Not Lei. She gave me the full 90 minutes of facial and foot/hand massage. Excellent. Ill certainly be requesting her until she graduates.

I recently cut my hair super short and I can no longer justify dropping $100 on a cut. The price was right here so I thought Id give it a shot. I was nervous because my hair is super curly but student Mary Paige did a fantastic job!!! The instructors were very hands on. The one assigned to us came by several times to check on me, offer guidence and even jump in and cut a few snips to make sure that I looked perfect.No one tried to hard sell me any products. She did point out what she used on my hair in case I wanted to come buy it in the future which I actually found helpful. They had little travel sized ones available so I bought one of those to try.I am sad Mary Paige will be graduated by the next time I need a cut but all the patrons around me seemed pleased with their services so I will definitely be back. Also will be back soon to get my nails done and maybe a facial.

Ive had some pretty good experiences with Aveda Institute but my last visit was a nightmare! I had a previously scheduled appointment in December and for some reason, their appointment department never put me on their appointment list for the day. So when I came in to get my hair done, they said that I didnt have an appointment and that they gave it away to someone else. They did try to accommodate me by saying if the 11:00am appointment didnt show up within their 15 minute grace period, they would give me the time slot. The girl they gave my appointment too walked in just at 11:15am and Aveda explained that since she was late they had to give her apointment away. Well she complained SO much that they again shafted me and just gave it to her anyways. Then they said that they could get me in at 2:45pm that day, so I left to go get my nails done during this down time and when I came back for my afternoon appointment, they said that they gave it away because I was late! I was so pissed and she said that my appointment was for 2:30pm and I fought them on that because the receptionist put me down for 2:45pm. I eventually had my appointment but then that didnt go so well. The hairdresser barely wanted to speak, touch, or give me eye contact to me. She spent half of the appointment blow drying my hair....and I wasnt too impressed with her work. All in all, I will not be going back after this terrible experience. Best of luck to all yall with your appointments!

I have been coming to Aveda Institute Dallas for years and have always loved it. The services take longer than at a traditional salon, but thats completely understandable since this is a school! Unfortunately, I didnt even make it to my hair cut the last time I visited Aveda. My appointment was scheduled for 4:30, but I received a text early that day confirming my appointment for 4:15. I showed up and checked in around 4:10. By 4:25 I still hadnt been seen, but gave them the benefit of the doubt because there had been confusion with the appointment time. At 5:00 I still hadnt been called back for my haircut and had to leave. Not once did the receptionist come up and talk to me regarding my appointment. I was sitting in full view of the receptionist desk and it was not a busy afternoon. I can understand a student being behind schedule, but the receptionist should have touched base with me to address the situation.

Ive been enjoying services here for over five years.Only one bad experience and it wasnt even that bad. My lowlights and highlights were blended too closely together and I had a tiny strand of pink. It was a bottom layer, so I didnt really mind.I have had every kind of service here from hair and nails to facials and massage (when they had massage). I love that I am helping build the future for these students and I will continue going back and recommending them.

Highly reconsider when looking for a future in cosmetology.I would advise you read previous comments and ratings regarding this school on all social media avenues. Speaking from the truth this place has extreme issues with communication and doing what they say they will do.Im seeking resolution and have not received a response from the owners of yet.My daughter enrolled and left due to discrimination, poor education and direction from directors, staff and students.Before spending your money here you should really reconsider.

Great price, great outcome but i was free just shy of 6 hours to get mid length haircut , root touch up and highlights. thankfully my husband wasn’t out of town and i was able to call him to pick up kids from daycare because they closed before i got out of salon!

I had been visiting this location on a monthly basis in the past six months for the exact same service and using the same formula - the simple hair color touch-up. Most of the time the experience had been decent until today. Riley was the person scheduled to perform the service; however, it seems that she absolutely had no desire to be there at all! She paid NO attention to her work the entire time - she had kept on chatting with her peers about the required hours, classes, graduation .... etc., all other stuff nothing concerning my hair! Her eyes and mind had been all over outside my hair! Her movement and gesture through out the entire time had been very rough - my feet had been hit by the surrounding objectives many times whenever she moved or rotated my chair during the service and she chose to ignore it entirely and offered no apology at all!In the past, the person whoever performed the same service had always used a timer to make sure the coloring chemical stayed in my hair for a minimum 45 mins. Riley asked me to be rinsed in less than 30 minutes! I asked her if the time had been long enough for the color to stay-on, She said yes! She was pretty rough when rinsing my hair and the water had kept on running straight into my ears! When drying my hair, she kept on dropping the cap of hair dryer on the floor or hitting my head painfully with her big roller brush every single stroke and even had scratched my face and almost punched right into my eyes. Finally I had to stop her from using the brush! She has never even once apologize for anything at all! One of the instructors had reminded her to perform the hand-massage; not only she never did it, she had never even mention the about what products had been used on my hair today! I checked in front of the mirror as soon as got into my car, the color touched up was not completed at all! Todays experience is extremely horrible!

My daughter attended cosmetology classes and it was a disaster. Initially Jennifer Haack, the director was wonderful. She was welcoming, kind and my daughter was so excited. Once the classes started it was a mess. She was accused of being a racist, was treated with disdain and received absolutely no support when she became very Ill and had to take a leave. The only people who were responsive were the financial people. My daughter and I made countless calls and I sent 4 emails to the director and NEVER even got a response. It was incredibly unprofessional. She learned very little. A single haircut on a model took 4 hours because of lack of teachers. A root color took six. I would never send my daughter to the Aveda Institute of Dallas. They were happy to take our money. This is no way to run a business.

The service is excellent inside however, the scheduling staff that answers is very rude. Ive never heard anyone sound so bothered by their job. She sighed just asking what phone number was to look up my appointment time. I love coming here but please hire someone that makes it seem like they arent offput by you calling. By the sound of her voice I had ruined her whole day by asking for a simple hair appointment confirmation.

Love to style my hair every week.The Color Touch up is Awesome.Students are very good. All Students are so creative , i get to experience totally different beautiful hair at the Salon.

Love coming to school to learn

I loved my experience at the Aveda institute. I had the most relaxing facial that left my skin feeling smooth and rejuvenated... And my body and mind so relaxed. Alyx was purely professional.

The guy I had was great! Chatted with me while he trimmed off the dead ends and he didnt take off too much. The teacher checked in with me three times throughout to make sure I was satisfied with the haircut. Took about an hour for a trim, but if you have the time, its a great way to save money.

Unless your race is white or you smoke weed with amber, shreya in the parking lot, you will never receive any help from these 2 educators. The level of how rude they are in unbelievable, when they come to check your work they literally say it’s good just so the client hears that. Amber talks bad about every student to other students and shreya has anger issues, they seriously don’t know what they are doing unless they just like to get paid for screaming and embarrassing the students. The only helpful people really are Todd and Danny.I am Hispanic and had never been treated so badly until I started masters at Aveda. I graduated in March and I can honestly say it was the worst experience of my life.

I’ve only had one 90 minute facial and I’m coming back for more. It’s incredible and it’s obvious that detoxes the lymphatics

Terrible school - Avoid at all costs!I live by ratings, reviews and if anyone were in my predicament would never allow the treatment that my daughter endured while trying to receive her education and pursue her long life career attending this school.Racial comments, harassment, bullying, discrimination and even unethical comments made by facilitators and students is entirely unacceptable.Below are two images that they provide on their website that they pride themselves on – 1) Beliefs and 2) Act Responsibly. Question is when the instructors, teachers, staff, and students are aware these beliefs and actions are not being presently demonstrated – Would you continue to pay for your childs education knowing their practices were not exampled and constitute as a breach of contract? No, and thats exactly what we did but tried to do it the right way and leave without owing and respectfully. Not until we received a bill from financial assistance trying to collect over 7k in funds and my daughter having to take out another loan to pay off their amount they were trying to collect.Why should we pay for anything at all when she didnt receive any education at all and you caused this issue all together?Note: There are other similar reviews and ratings on Google describing other students and parents expressing similar incidents occurring before my daughters attendance in 2016 -2017.I have attempted on many occasions to reach the owner or the Director, Jennifer Haack for resolution and yet to receive a response.If anyone can provide some useful information and assist me with a resolution, please contact me.

I would totally give zero stars if I could. I was a student at Aveda and it was absolutely the worst. I chose Aveda because of what I thought it stood for. I admired that “they gave back”, that they were “holistic”, that they “believe in love and acts of kindness.” None of which are true.The educators are not very educated. They have immature tempers and personalites as well. The woman who over sees the school is absolutely the worst. She’s been caught grabbing students, had the police called on her, and is always threatening students. At the end of the year they asked the students to comment on the staff and EVERYONE had negative things to say about each and every advisor.All this school cares about is gossip, drama and money. It’s sooo bad. They try to get donations from anyone, any chance they get. I really wonder what they even do with it?Save yourself. Attend a different school. Eek.

My student was very nice and seemed knowledgeable. She was very professional in demeanor, which I know from the google reviews of your school isn’t always the case. So 10/10 on that front. I came in for a full foil and cut.1. When I arrived, the professional told me “we probably won’t have time for the cut before close.” That’s fine. Don’t let your system schedule foils post-work then. I believe this led to my foil being rushed and my hair looks the worst it’s ever looked now.2. The color clearly wasn’t left on my untreated roots long enough (I felt weird about it when I only sat with the foiling complete for about 5 minutes and I never sat under a dryer. That’s never happened before.) You can clearly see the grow out line that was there before she “treated” my roots. So now when I go to a true professional next time, my hair will be 3 shades: 1. Highlights she did well at the base of my hair that aren’t the shade I asked for. 2. Poorly treated inch of the roots she “treated”. 3. Untouched roots.3. I couldn’t believe there were no professionals around at the end of my color. I don’t care if a client’s appointment runs past close. You better be there to check your students work. You should probably be there to check the foils before they are removed too....4. Is the lighting so poor to mask crappy cuts and colors to cut down on complaints in the studio? I would’ve voiced these things if it wasn’t a dark hole down there and I could fully see how much I don’t like that the roots are still very visibleFinally, pretty sure I was overcharged. I initialed next to a $100 charge at the beginning of the service but the professional said it would be less if there wasn’t time for the cut. I didn’t get a cut and still paid $100.Never coming back. For $100 crappy color, no cut, and no supervision (honestly the bigger problem) might as well pay a little more and not be embarrassed by my appearance for 6 weeks.***i likes my student a lot. I honestly feel like most of my issues could’ve been prevented if the professional would’ve been as active in my experience as some of the other clients near me.

Ive been coming to this institute practically since it opened and my overall experience has been hit & miss. I have found that there can be a notable disconnect between service providers and the customer service component at the front of the facility - the customer service overall can be extremely lacking and the management is disorganized. However, the most redeeming aspects are the Aveda name, products and practices and the extremely great value for the cost, so I keep coming back.

I absolutely love coming here....when I have time. I admit its more time consuming than going to a standard salon, but they are students. The thing I love is that they are AVEDA students which means no matter what, I know theyre getting GOOD training and can do well. Ive never, ever had a bad experience here. Plus, you really cant beat the prices if you have a little extra time to spend at the salon!

Ive been nothing but smiles eveytime I get my hair done at Aveda. Kelly is who I normally schedule with, she does an amazing job and will have to say is quite faster than most students. My thing is getting exactly what I ask for and up to now its been just that. Of course they are all students and still learning, dont expect everything to be perfect or high end salon quality. Seems like most negative reviews were expecting just that .

They are really polite and their treatment is nice. also great on customer service and prices are good but don’t expect the students be professional for haircut if you really care about your hairstyle because they are in training.

Lola worked on my hair on April 20th. She intentionally tortured me. My head and neck hurt so bad. It started out bad. While dying my hair, she grabbed large globs of hair and pulled real hard while putting the dye on. I asked her at least 3 times to stop pulling my hair. She just said I must be tender headed. After she washed is when the real torture began. Using the blow dryer and brush she pulled my head every which way she could. After about 10 minutes I was ready to start crying. I said to myself that a person shouldnt cry while getting their hair done. Save that for the dentist. I thought maybe she was close to done and I could handle a few more minutes. I looked in the mirror and she was no where near done. I saw her expression and she had the most evilest look on her face. She knew what she was doing. One more pull and I jumped up and made her stop. I was upset and angry and I threw a big fit. I embarrassed her in front of all the students. I know this is no way to act, but my head hurt so bad. Shes lucky that Im not violent cause I was ready to fight. The teacher did finally come by to see what the commotion was. She even offered to finish, but I couldnt take it anymore. Lola is supposed to graduate on the 26th. I dont understand how they could graduate someone like that. She even had body odor.I will not be going back to Aveda just to save money. I will go to where I am appreciated and treated with respect. I even called to talk to someone in charge but they never called me back.

Went in to go from shoulder length hair to pixie so my process was 3 hours long. Longer than I expected, but still a great experience. Despite having a student, there was a master on the floor who broke the haircut into sections and cleaned up cuts as we went along. At the end they took pictures and put some of the products they used in a basket to bring to the register. You don’t have to buy the products, but ask if they have travel/trial sizes to cut down costs. Haircut and Shampoo service: $12. Bring cash to provide a “donation” (tip)

Definitely worth the little extra money to go to a masters student! Natalie J did an AMAZING job removing pink from my hair that I didnt want and then dyeing it exactly the way I wanted from just one picture.

Did a great job. Would totally go back. Were very sweet and warm. Totally recommend it to others

Went to Aveda Institute for 8 years, yes 8 years or more accurately since they opened the Dallas location!. 2 years ago they started screwing up my appointments. I’d get confirmation texts and then day of appointment the doors would be locked and no one in sight. They would just decide to have a “training” day without notifying the customer. The front desk manager would “act” like it was MY screw up but I had the same time every 4 weeks, and so did my husband. Several cancellations and screw ups did it for me. I quit them 1 year ago, and haven’t looked back. The retail/front has SERIOUS communication issue. Avoid this place unless you have nothing but time & patience.

I went today and got my haircut and makeup done, and it was amazing. I walked in and already had an appointment scheduled, so I didnt have to wait. I had a lady named Joi, and she was so nice and my haircut looked amazing! It was a fun experience there and it did take a while, but if you are getting a Lucy Hale haircut I think its definitely worth it. I showed her a picture of an older Lucy Hale hairstyle and she matched it perfectly. I also got my makeup done and it looked awesome afterwards and it didnt cost much at Aveda Institute Dallas either. I am definitely coming back for my next haircut and prom makeup

I went in yesterday to have my hair cut from long to short. I was so excited for such a big change. I had a picture of exactly what I wanted. My hair is nothing like the picture. It is much shorter than the picture and it is an inch shorter on one side than the other. Once it was discovered that it was so much shorter on one side the instructor came over and proceeded to chop away at my hair without talking to me and making it worse. Im so disappointed. Its still uneven in the back even though I asked multiple times if it was at least the same length back there. There are pieces of hair sticking out from the bottom on one side that are obviously unevenly cut from the rest. Im so disappointed. Im almost convinced I could have done a better job myself. The master student was nice but thats the only good thing I have to say. I will not recommend and I do not plan to return.

Ive been to the Aveda Institute twice and both times was very happy with both my cut and my color. The first time I went I got just a all over color and cut. and David Childers, the student that did it was WONDERFUL! I was so happy with my hair, that I made an appt, and went back, got color retouch and highlights. Again, it was GREAT! I love how my hair looks, and i get lots of compliments on it!

The Aveda Institute is wildly hit or miss. Ive had some amazing hair done and then...theres today. I left the salon this afternoon relatively happy. When I ran my hands through the back of my hair, however, they came back sticky and brown with forgotten dye. The last time I went, they dyed the roots of my blonde-copper hair a literal shade of orange (about like the fruit). Today, they dyed my roots a slightly lighter shade of brown (not copper or blonde). It shouldnt be this hard to just retouch roots and match color. I dont blame the students, but the instructors should catch this. I mean, today, the instructor just walked by and never bothered to check the huge mats of brown dye still on me. When I seemed slightly concerned about the color, I was whisked out of my chair before I could properly see the damage.

I have been coming here for almost three years and never had an issue. I bring my daughter but normally cut my sons hair myself because it is so difficult. I drive over 30 minutes to get here. I brought my ten year old son for his first real hair cut and they said I couldnt be on the floor because I was distracting the stylist. What, an it wouldnt be in a real salon? Give me a break! This place is NOT kid friendly at all. I wont be back anymore. Absolutely unacceptable.

So I scheduled a tour for Tuesday Morning at 9 a.m I live in Plano so Google said it would be a hour. (Which it wasnt) so I got there pretty early. When I knocked on the door to be let in they literally just stared at me & went back to the conversation they were having .so I stepped away and waitied at 8:55 I knocked again and the young lady at the front came to open the door and was so bothered I swear! But she tried to pretend like she wasnt annoyed. But Heather from Admissions took me on my tour. & I ABSOLUTELY LOVED THE SCHOOL! & Heather was so awesome ! All the staff that I was able to meet while I was there they really made MD feel like this was THE PLACE FOR ME !

I came in to get my undercut trimmed on my ~chic bowl cut, a simple task, and they shaved off all of the hair on the back of my head and didnt show me the back of my hair when they finished. Probably because I look ridiculous and now only have one chunk of hair. Will not be coming back.

Aveda Institue is the BEST. Ive been going here for years, but this last time was one I will never forget. My dog had just died. I was a mess, but I had a work event that night that was mandatory and I had to look presentable. I went to Aveda Institue at Park Lane for a haircut, because there was no way I could primp myself when I was feeling so sad. Victoria Kennedy was the student that cut my hair, and Todd Faulk and Kelly Kielmeyer were the educators. They made me feel so comforted and supported every step of the way. I really felt pampered and taken care of. It meant a lot to me to receive all that love and TLC on a day that I was so incredibly upset. These guys are talented and really have a passion for what they do. I feel so grateful to them. Thank you Kelly, Todd, and Victoria, and everybody else at Aveda! You have a customer for life!!!

If I could give a zero for the universal theory education that I receive here I would. This school is absolutely amazing except for UT. The instructor for this class is very rude and doesnt teach anything. She is either not in the classroom during this time, or if she is in the classroom she just sits and tells us to be quiet and take our test. When a student tries to speak up about what we need from her she just says that she isnt going to do that because it doesnt help her, but the instruction is supposed to be helping the students not the instructor. And when we try to explain that we dont feel like we are receiving the education that we paid for she just shuts the conversation down and says that she isnt here to teach us, that she is just here to answer questions that we have, but as soon as a student ask a question she says that she isnt going to answer that question....so... this is a very un-enjoyable part of my experience here at AVEDA, which is quite unfortunate since this information that we are supposed to be being taught during UT is what will be on our written state board exam.

To a very skilled and dedicated instructor whose service goes beyond the call of his vocation at Aveda, I owe much gratitude and thanks. If it were not for Todd Faulk, I would not come to Aveda Institute Dallas nor return to Aveda Institute Dallas for repeat haircut appointments every 2-3 weeks

I love this place. Me and my grand daughter took courses together

It was a $18 haircut and no more. I have been to other hair schools, they are much more organized. I thought all schools teach each hair cut before they enter the floor I was surprised that a master level (who will be graduating in a few weeks) had never learned how to cut a A-line bob. When would she have learned this if I had not wanted this haircut? What hairstyles are they taught?2 hours and 2 different instructors teaching and correcting my hair, I left with it damp and no style. I had to straighten and style my own hair at home. The products also made my hair very oily. Dont think I will even return to another Aveda!I watched brushes fall on the ground and get picked up and put back on the counter. No sign of any disinfectant for brushes or anything. Clips from one person to the next without even getting wiped off.One instructor said to a girl walking by go get **** from the break room. Her client has been checked in for a while now. I felt very sorry for that person.