Aqua Tots West Frisco has taught my daughter to swim! She started in level 3 and is about to complete level 6 as a proficient swimmer. We have a pool and I have no fear that my daughter can’t hold her own in the water. She has learned the strokes and most importantly has learner the safety of swimming to the side, turning to her back, etc. Her adult sister says she swims better than her! She has confidence and appreciation for the pool and water.

I have a 3 year old son who has been going to Aqua tots for over a year and we love it! Coach Ryan is amazing, I’ve noticed how much my son has improved and is more comfortable in the water with him. He also makes it fun for the kiddos. We look forward to this every week!Nicole Catanese

Instructors are GREAT! Our kids absolutely love it here and have advanced beyond our expectations in just a few months. We have dealt with some last minute cancellations due to instructor availability, but they are always flexible with helping us work around our schedules.

The instructor are attentive, patient and knowledgeable. I appreciate the one on one guidance they have for each child that attends. I enjoy that after each session the instructor meets with the guardians and tell them on how the child is doing. Niquole is the best front desk person in the world.

Absolutely love it here. my son can’t wait to go every week and has a big smile on his face every lesson. i recommend ryan if you’re able to get him. i feel so much safer having my son near the pool now.

Instructors are GREAT! Our kids absolutely love it here and have advanced beyond our expectations in just a few months. They are always flexible with helping us work around our schedules.

Weve been going for about a month now, and I could not be happier! The instructors are kind, patient, and knowledgeable, the environment is safe and welcoming, and my kiddo is already deeply developing his skills in strength, breath control, and overall confidence. I could not recommend Aquatots more!!

My son has been coming for a few months now and has gained so much more confidence in the water than hes ever had before. The instructors have been great!

The couches are super nice and instructive!! I have 2 kids in swim there. A one year old and a 6 years old! They both have learned so much and love it!

My daughter has been coming here for about a year a half. She loves the teachers! The only negative is that we wish the teachers (mostly college students) were able to stay year round.

Very good teacher and front desk staff. Very nice people and my kid is learning very fast here and enjoying each class

I am taking to my 5 year old kid since last few months and I am completely satisfied with their swimming lessons. Trainer are very experienced.

Aquatots is an amazing place. The staffs are very friendly. My son loves going to aquatots 🤩

My kids loves the classes and the instructors. The manager, miss Bobby, is the sweetest. He made good progress in 6 months.

We absolutely love aqua tots. My daughter and husband take this opportunity to bond and work on my daughters swim skills. Coach Ryan is so great with our daughter, she is in the tadpole class and he does a great job at considering the amount of water she has swallowed, making sure she’s comfortable in the water but also making her work to get better. Ms. Bobby at the front desk is always so welcoming! She knows all the kids names and always has a smile on her face, this location is lucky to have both of them. We feel like family here!

My kid is very interested to go to his swim classes, they make it fun learning... Recommend..

Great place to learn! Good instructors

My 2.5 year old son has been going to aqua-tots since January 2021 and can already swim 3-4 feet on his own and can climb out of the pool. The staff are amazing and master instructor coach Ryan is a legend at our house, my son talks about him everyday. I highly recommend!

We took our 2.5 year old daughter to her first class last week (she swam with Bobbie) and she hasn’t stopped talking about how excited she is to swim again next week! She was a little nervous at first but the staff did an amazing job working with her to get more comfortable and now she literally cannot wait to go back.

I really love this location. Excellent customer service. My daughter loves this school. Were taking a break but we will be back in spring.

We have been attending Aqua Tots with our son since he was 15 mos...he loves it here and has advanced so much in his swimming. The manager Mrs. Bobby is so sweet and caring!!

Very friendly and professional. The staff takes the time to get to know every kid by name and makes them feel welcomed and part of a unique Aqua Tots family. Very accommodating when life gets in the way and you simply need to change your class.

My twins attend every week and are always so excited to swim with coach Ryan. Bobbie at the front is always so friendly and helpful. Thankful for the fun swim lessons!!!

Aquatots taught my son to swim and LOVE the water so it only made sense that we would come and let them instill that same love of the water in her!!

An excellent school and the staff are caring and thoughtful.

Great place, all staff very friendly. My son loves his swimming lessons with Coach Ryan.

Great school and teachers. My daughter loves it here, would recommend 1000 times

Instructors are friendly, kind and knowledgeable. My daughter loves it here!

My son had a great experience here. His instructor was Logan and I was surprised how well he did within two months. We always received progress reports after the class. Even though there were four students, Logan made sure to keep them all on track and catered to their individual skill levels. We will be back.

Aquatots is great! They have tons of options for classes. Last week we switched from Wednesday to Monday and all it took was a conversation with the desk clerk. So easy! There is plenty of seating for parents and the dressing rooms are really convenient and clean. We really couldnt be happier.

My son has been going here since he was 18 months. We have had wonderful instructors the entire time, he is now 4.5. The facility is always clean as it can be given the volume of swimmers. The entire staff is friendly and very accommodating. I believe they focus on developing confident life long swimmers. My little loves the water and is not fearful thanks to the training at Aqua Tots.

This is the 3rd swim provider. I had been putting Aquatots off due to some bad reviews but my friends still gave good recommendations, hence I tried this. I would definitely say it is good, the process followed here removed all my doubts & anxieties. I like the way it keeps me informed.I like the staff, their style of teaching as well as updating, I like their friendly policies & this list is not exhaustive.

I threw my 4 year olds birthday party here today and I HAVE to leave a review, just because I was absolutely pleased with this place. The ladies were so nice, informative, attentive, and just did a great job with all the kids. They willingly helped me set up for the party and cleaned up. Everyone that came to the party was very pleased as well and had a really good time. Thank you Aqua Tots for making my daughters birthday a great one! We will definitely recommend you guys for the future. ♡

I have been very pleased with my daughters progress and her teacher! Hes pushed her to do her best everytime, while also helping her to feel safe. We are super thankful for Aqua Tots!

Go somewhere else. Canceled w/30 days notice, they billed me again anyway. Then when I decided to renew my membership they dropped my 4yo from her class the 3rd week in. We showed up to class to find out shed been dropped and the class is now booked. They had no explanation as to how or why this happened, and they offered no resolution. This location does not have their billing and scheduling in order. They have left us disappointed and frustrated. We wont be back.

Great teachers who have helped my daughter grow so much in a very short time. We especially love her main teacher Sandy but all have been wonderful.

My three year old twin girls absolutely LOVE swim lessons here! They jump up and down to come every week. We just signed up for another six months of lessons! The staff is awesome and so incredible with the kids. Thank you Aqua Tots Frisco!

Beyond disappointed. My child has been coming here a year and is a level 4. Her instructor was Brandon and he was teaching class tonight when my daughter almost drown. He was busy flirting with the girl in the lane next to him not noticing that my child had not made it back to the wall. She was under water for an extended period of time. Parents were banging on the window trying to get his attention. Nothing. I ran in to fish my struggling child from the water!!! Thankful I was paying attention to protect my own child in a class I pay money for! Beware, Beware, Beware. Dont want another mom to have to go through what my family went through this evening.

I love this place! Its super fun and a safe place to learn swimming. Me and my siblings have learned so much, and look forward to coming every week!

Great place to teach your tots to swim and be safe near a pool. Nice facility. Appeared to be clean and well maintained.

We recently relocated from Phoenix to Frisco and I was looking for aquatots for my 6 year old. She used to enjoy learning swimming in Phoenix. We tried Aquatots McKinney and it turned out to be a very bad experience. My daughter got so scared, she didnt want to go for any kind of swimming class. We hesitantly tried Aquatots West Frisco. It was such a good decision. The staff is good, instructor is good and my daughter is back to enjoying the swimming class again.

****Update*****3/22/2019I spoke with the General Manager Hayli and she was able to rectify the issues we had concerning the scheduling issues. This place is about building relationships. I would most definitely reccomend this place to other parents who want their children to learn a valuble life skill.I will say any issues we have had in the past, (noted below), a simple phone call has always fixed any of those issues within minutes. Give them a try. When those hiccups arise, they are frustrating, but being able to speak with people and having them fixed is what matters.****Original Post****We have had nothing but issues from the beginning. From being charged the membership fee twice, to not being able to pre pay for months in advance, to now apparently dropping one of my children from a class to add another student right before we arrive. Weve also been told that when we rescheduled one of our sessions for Spring Break, that only one child was rescheduled and the other two lost a class because they did not reschedule the other children. That was a fun conversation.The reason Im writing this review is this 3/21/2019:This was supposed to be our second class for our 3 children. But someone kicked one of my children out of the class and added another child before we arrived. We arrived per our pre-arranged and paid for time. Thursdays at 4:15pm. The girl at the front told me she did not know who changed his schedule only that someone went into the system and moved his classes to next year which created an opening for another student. She told me there was absolutely nothing she could do. We had to choose a different time and day. I asked why they could not remove the new student and replace my child and she claimed that they had already placed a student in our spot and could not remove that student. . . She then went and asked the swim instructor, if the child who was kicked out of class could do the next level class to which he said he could be moved up. My child who was kicked out from the beginners class cannot even float on his back or put his head under water, let alone swim half the lane distance underwater! The only reason we prepaid for the time we did is because that is what worked for our schedules. We would not have chosen this facility if we would have known they would not honor the time we pre-paid for. There are other options available locally. I will be going to this location tomorrow to speak with the manager. Will post updates. I do not recommended this location at all at this time.

I called to get information since we had recently had a trial class at Emler but I wanted to shop around a bit. The person that answered the phone was polite but had to constantly look up information as to when summer started and ended and the price. I could hear another employees entire conversation behind her talking about how she hoped that someone didnt call in sick. It was not a good first impression so I said I would call back. First impressions are very important especially regarding my childs safety. Emler was a bit pricier but I think Its worth it for professionalism.

Very satisfied with my kids.. he is here from last 2 years

This place is good for beginners. Its a small place but they give importance to each and every kid.Front office is very polite.

When i read these reviews, i take it with a grain of salt. Sometimes you have to confirm for yourself. I decided to sign up my son after reading the reviews. And i have to say Im happy i did and did not rely solely on the reviews. My son is starting to learn to swim and the instructors have been nothing but supportive and always informative on his progress.Yes, they get busy becuase they are trying to answer every persons question. Atleast they answer questions, and dont expect you to read every detail on their website.To summarize, Aqua Tots Frisco has been a great experience, and Im very picky where i send my child. Test it out for yourself, and you actually might really enjoy your experience, but more importantly your child learns to swim.

One of the worst swimming classes we have ever been to. The management is never the same people and the turn over is ridiculous. I would not go there if they were offering free classes.

Our kids both go to this swim school and LOVE it, they have fun and are both really getting the hang of swimming.

We had an absolute terrible experience here. I really tried to give them a chance, we took lessons for 7 months. Any time I called, I would never received a call back until at least 7 days had passed. I literally had a friend bring my kids up for lessons after I had my baby and call me from her cell phone and hand it to the front desk so I could actually talk to someone about changing lesson days. I wrote a handwritten note to the general manager to please call me that day and did not receive a call unail four days later.On top of that, my children were never allowed to test for a different level, even after I started asking 3 months in. They were in the same class with children who had never taken a lesson and were scared to go underwater, and my kids were so incredibly frustrated that they never got to swim and be challenged at all. Instead they were made to sit on the side, kick their feet, and dip their heads under water for the first 15 minutes. They both can swim independently in our home pool and get dive toys off the bottom of a 6 foot deep pool, yet in lessons they were spending the majority of time dipping their head underwater while an instructor held them-such a complete waste of money. I continuously asked if we could move them out of the beginner level, and was told everytime that they would make a note on their account to test them. We very seldom had the same teacher because turnover is so high there, so no one else ever know knew this and they were never allowed to move. Finally after i got the mamager to actually call me back, they were moved without testing. When we showed up for the new level, the manager had never actually put us in the class at all and we were still signed up for their old lessons!!! We still have paid lessons there, but the experience has been so awful, we will not be using them and losing our money. Please if you are choosing between aqua tots and Emler, go EMLER!!!! I have never written a review before but my experience was so disappointing and unprofessional I decided it was worth the time investment to hopefully help others not losing such a chunk of money and time.

Very sad and shocked Hayli is no longer there,guess im taking my child elsewhere this summer,bring her back !!!....That place wont be the same without her.

Terribly disorganized, in 6 months they only tested at month 5.5 to move up one level. You never get the same teacher, which means they never know where the kid left off, and they always start over....go to emler

Courteous helpful staff.

Safety and fun combined

Not a good swim school. People there were not friendly and did not care about their job. The instructor clearly did not enjoy his job and did not seem nice to the students.

Small place but heated water for kids to swim

Great place for kids