Always enjoy coming here. Theyve done good jobs with color and cuts.

Students and teachers are nice but thats all they got going for them. I was there for 3 hours for a simple cut. The students are NOT ready to cut actual customers hair. I asked for a u-shaped cut with layers and almost left with a blunt cut until the teacher took over. Student didnt have a clue what a u-shaped cut was. She also cut my hair dry (which I didnt mind) so it was very obvious that my hair did not have layers.

BEWARE OF THIS PLACE. The people are very nice, but that’s really the only thing going for them. My hair is way unevenly bleached and they refused to fix it after I tried to explain multiple times that it was way brighter in some spots than others. I was there for 5 HOURS and the worst part is that it doesn’t say on their website that they charge extra for each bowl of lightener. They used 7 bowls of it on my hair without telling me so I had to pay $119 for this after expecting to pay around $50.

Worst experience ever. I am a regular customer who has been going here for 3 years straight. Today I went there and they tell me they cannot find my name. I showed them the text message that I received after booking the appointment and they tell me they dont have my name on the list for today and so Ill have to come back some other time.I have my graduation walk today and I told them specifically and they told me they cannot do anything for their fault. A horrible experience and I am never going back there. Check 3 times before your appointment to make sure you have your name on their register.

Do not go to this beauti school! Worst school ever students and teacher have no clue about hair high lights. They dont have enough products to provide service to client. Dont know what they are doing.

BE AWARE ... I agree.Have a back up plan. The Chicago location cancels appointments on a regular basis. Last minute rescheduling is horrible!Reception need training in how to communicate with clients....extremely ghetto.In the long run it’s just not worth your time!

It was good. I got my haircut, no hassle.

Never had a bad experience with them until today. Hair looks as orange as possible with brown spots. Came in because I wanted my hair ginger all around with highlights and lowlights. Couldn’t do it because my hair was too short but if so I could have simply been given the color all over. NO, instead they suggest what they think is best and I agree because I know no better now my hair looks fiery orange and brown. NOT. WHAT. I. ASKED. FOR. If it wasn’t for the other customers saying they liked the color, I would have cried right then and there in the chair. Not to mention this is my first time coming back since chopping my hair off and I come back with split ends which they make sure to make you feel horrible about. So I say sure cut the ends, the girl I have is chopping way more than what she and the teacher said would be cut. I’ve grown my hair out just for them to cut even more off.Highly displeased. Cried in the car after having my fiancé ask to see my hair. He went to try to get my money back, but I told him there’s no use. They don’t refund. Instead, you’re lucky if they offer to fix it at a later time but who would trust them giving their work ethic as well as spending hours in a salon chair for something that should have been so simple?!?!And that’s another thing. My appointment was at 11AM and the actual “work,” on my hair didn’t start until 12:00PM. I seriously have to wear a hat for real now!!!Last time I came and got color done they made sure I wasn’t leaving out looking like a “zebra with stripes of colors,” so what was so different this time? I asked for ginger and they clearly don’t know what that color is because I ended up looking like a fox in the end. I can’t believe they looked at my hair and said that it was good. Oh and that “learning leader” Tangela or whatever the hell her name is...stay away from her. She has a serious attitude problem and I’m convinced she knows nothing about hair.This establishment is nothing but a playground. All they’re going to do is play in your hair and try to make you feel good about it.AND THE FRONT DESK IS RUDE!!! They’re inconsiderate and only care about money. I should have walked out for the work that was done on my hair. If it’s not their hair, they don’t care. Sure, it’s a school of students but when significant damage is done there needs to be a refund given, money knocked off, or a free service. Like I said, who the hell wants to come back to have a horrible experience fixed when they couldn’t even get it right the first time? What’s the point of teachers if they’re not going to do their job? This place is truly undeserving of even one star.I can’t wait until they get the right customer who tells them about themselves and refuses to offer payment for the trash work that they do...students or not. They all make sure they look good though. Professionals where?Unbelievable.

Reviewing as a a salon guest, not student. I have a high maintenance haircut and color (short, platinum blonde) that requires a salon visit every 6-8 weeks. I love the school because it makes my look relatively affordable. That being said, I’ve visited this location at least 4-6 times now and have had a variety of experiences. I don’t recommend having a newbie student if you can avoid it. My appointment lasted 5 hours that time. With a more experienced artist you can still plan to spend 4 hours here for my type of style. Nuts, I know. Some students are chatty, others say nothing. Some are fantastic at washing hair, others will literally make you bleed (like last time I was in; I wish the salon had an exit review because seriously, last time wasn’t great). Some can blow dry better than a seasoned stylist and others make you want to run away or call security. Don’t hesitate to say something and always try to request someone you like. Be ready for your favorite student to graduate and move on to bigger and better things.Overall - I’ve been pretty happy. The educators are amazing and are able to help the student create the desired look under their guidance.

Maggie knew exactly what I wanted and delivered!

Been here here before and had a good experience, so I decided to try this place again. I’ve been trying to make an appointment for the last 3 or 4 days and they never answer the phone.

Pffft. $15-21 for a haircut?Might as well go to another place.Why on earth would ppl choose to pay that to get cut by students, which also takes double the amount of time. Even Great Clips would be a better deal

Im in my last week of the program now. All I can say is WOW! I didnt know I was capable of learning as much, as fast, as I have in this course. Its exactly as I would have wanted it to be - you work with others, so youre forced to know your stuff. Yes, Im tired, but thats what I wanted from a boot camp type course. Now I have the ability to put my creativity to work!

If you have the 3-4 hours to give, this the best cheapest option available.

I love going here to get my hair done. The place is very well kept clean and organized. The students listen and do exactly what you want done. If anything is not right they try there best to make you happy or will refund your money. I will definitely go back.

I suffer from Epilepsy. My cousin was there with me to get our hair done. I had a seizure and came right out of it. They refused me services because of the seizure. I also proceeded to tell them my illness and was just turned down.

The past service at the front desk has been great even after haggling them for service when they stop taking walk ins. I am never able to keep a booked appointment here due to my ever changing hectic schedule. The prices are great especially for those with shoe string budget. You have to tell the student what you need and get to know which product used works the best for you. Kudos to the students!

Everyone was very professional and nice. I was there on time and I only waited 5 min. Make sure you get an email/text confirmation for the appointment.I go with basic expectations of a trim and blow dry. If the student is capable, I ask for more of a style: layers, etc. Students have always been nice. I realize it will take at minimum 2 hours. If I need a real extensive style/cut, I will go to a more experienced salon/hairdresser and pay way more for it. You get what you pay for.

Bad experience and will not be returning. I went to this location just to have my side haircut reshaved (it grew out after a month of new growth). The instructor asked the student if she felt comfortable doing the shave and the student confirmed she was. I was asked what number shave I wanted (#1) and thus she started. When she finished, my hair was so uneven. I HONESTLY did not think you could mess up with simply shaving someones head, but I was proven wrong. I told the student it was uneven and patchy so she tried to fix it.... WITH SCISSORS. WHAT?! At that point, I asked to take the razor and fixed it myself.If I was going to do my own hair, whats the point of the student and instructor being there and whats the point of me paying for a service I have to end up doing myself?The time before this, I asked for a simple wash, blow dry, and press. Also was a nightmare since they obviously didnt know how to work with curly hair and had 3 students work with it. I figured doing something as simple as a razor shave would be simple enough this time around, but that is far from the truth. Dont go to this place unless youre okay with your hair possibly being ruined or you have bone straight hair.

Im so glad that I decided to go to Paul Mitchell I had Lauren do my hair and it was an amazing experience!!!!!! I will definitely be going back !

I been going to this place for long time, however the past two times the service has changed for worse!For example the students in phase 2 truly have no idea how to even do/color hair.My apt was for roots touch up, the the student in phase 2 had no idea what I want it to do! I had to tell her just the roots. I went couple time to the Lombard location (I was very happy with them) so I ask to call n get the formula so it will match the color!After she did that, she was so surprise why they used the formula, even the instructor made the comment. This made me feel so uncomfortable. I asked if this formula would match my color, they said yes! I had 3 different students putting color in my hair 😳 wow! And it took them over an hour!It’s not worth it of going here, if you have car drive to the other location!!I feel like they talking students from phase 1 who just started Bc it amazing how they don’t know to apply basic color

I have been going to Paul Mitchel for my hair for more than 5 years. Once you visit, you will not want to go anywhere else. When you visit most salons the stylists tell you what you want even when you know its not. The student stylists at Paul Mitchell always try extra hard to give you exactly what you want. And, you will be satisfied and happy for whatever service you request. Kudos to the students and the staff. Reception staff always make you feel welcomed. The learning leaders are always there to assure that you are being given the best service that can be offered.July 7. 2017 Paul Mitchell has the best customer service you could ask for. Their future professionals try harder than those who are already professional in the hair/beauty care industry. Their aim seems to be toto please the client and provide the best hair care possible. I love Paul Mitchell The School and their products.

I got one of the best haircuts ever! Ashley and her team leader Natalie were amazing at their work and I felt comfortable and relaxed the whole time. The price cant be beat and I love watching the students learn. I love this place

I had another positive experience for highlights and cut & blow dry. Fabulous alternative for high-cost color treatments! I was well-taken care of and the cost was 50% less than what I usually pay. Nice location too.

Amazing as always Aliyah is the BEST!!!!

My color was perfect and it lasts longer than when I use other salons. The instructors do an excellent job of supervising and I am consistently pleased.

Worse hair cut I have ever gotten.... literally have been crying for the past 24 hours. Had a panic attack in their bathroom which was gross by the way. I spent two year growing my hair out. Just wanted it trimmed, was told 2 inches would be taken off... it’s now like a bob at my chin.. way more then 2 inches. I don’t blame the student I blame the teacher for not watching over. Like the whole experience was so uncomfortable just sitting with my head in the sink for 15 minutes with the towel on my neck or anything it was like torture I was just praying for it to be over. My hair was being literally ripped out of my head it was being brushed so hard. Like has no when been trained how to like brush hair? I literally saw chunks of my hair coming on. On top of all this I have spent $1000’s of dollars to keep my colored hair healthy. They ruined it in one day, it is 1000 times more unhealthy now it feels Fried and my whole head looks like a split end now. I cannot stop crying and now I have to figure out where to buy a wig. Saving the money by coming here is just not worth it if you care about your hair. The girl next to me hair looked horrible as well I could tell she hated hers too.

Ive never had a bad experience here but this last time was better than most experiences Ive had at non-school salons. Taylor #84 was absolutely awesome! She made sure that she knew exactly what I wanted and exactly how to do it. And once my hair was done she first dried a portion of it to make sure that the color was perfect before she continued to style it. She even explained every product she was going to use on my hair, which having really fragile hair I appreciated. I would definitely go back and make sure I make another appointment with her.

Ive been coming here for a few years now and up until today, I loved this place. The instructors/leaders were great and because of them the students did a pretty decent job under their careful watch, Today was a mess. They paired me up with someone who clearly didnt know anything about working with my my type of hair. I have mainstream textured hair. Its wavy/straight. Nothing too hard to work with usually. Except that the student today was having a really hard time working with my hair. It was clear that she was not used to working on hair with my type of texture, which is fine--its a school, its a learning process I get it. Thats why I set aside two hours when I go to Paul Mitchell School because I know they are students. But where on earth was her mentor/leader for most of the cut? MIA. Thats where. Sure she shows up at the end to try and placate me assuring me that she can help her student fix/style my hair but at the point Ive already wasted nearly two hours of my life and I really dont have time to waste another minute. I told her that her student didnt know how to work with my type of hair but that the haircut was fine. Then I got home and saw more closely the mess they made of my hair. I dont even want to name the student because its not her fault. Its her mentors fault for not doing her job. Ive been coming here for years and this was the first time I saw a completely inept mentor. If this is the direction the school is going, I am never going back.. I used to recommend this place to all of my friends and co-workers. Never again Paul Mitchell School. Im done. Thankfully my mother has offered to pay the $120 that its going to take to fix the disaster that I paid for a cheap price of $18. She took one look at my hair and immediately offered to pay to have it fixed, thats how bad it was.I know some people will say you get what you paid for. Heres the thing, I used to walk out of the Paul Mitchell School with haircuts that I would have paid $100 for because they were that good. That was only reason I kept coming back, because they did a good job and even some of the salons that charge you $100 dont always do as good of a job as the Paul Mitchell students USED to do. So my advice is to save your pennies, friends, because getting my hair cut this weekend isnt costing me $18, its costing $138 plus tip. Thanks for nothing, Paul Mitchell The School Chicago.

Overall a great value! As with all hair schools, your haircut will take longer than a traditional one because of the instruction involved. Be prepared for at least an hour and a half, even for simple hair styles. Be very vocal about what you want, bring pictures! Their products smell fantastic. They also have a reward system, basically you earn points towards product if you pre-schedule your haircuts (kinda like the dentist).

Diamond was awesome! I am pretty casual and having attended cosmetology school years ago, I have complete faith in this school. The instructors are very attentive during each process and I usually give freedom to my stylist. Once again, I was not disappointed, the world will be a much more beautiful place with the talent coming out of Paul Mitchell!

Karina gave me a cut and color and it turned out amazing. The color was perfect and the hair cut was easy to manage. She went over all the products she used on my hair and made some recommendations. I would definitely go back to her.

I started to get my services at the School when it was newly opened and I lived in that neighborhood. Years later, I now work and live in Ravenswood - and continue to get my hair both cut and colored at the School because they are so wonderful! The students are well-trained in both beauty and business skills; the instructors provide superb oversight and guidance; the products are high quality - and all for less than half the cost of what I would pay somewhere else! I receive many compliments on my hair and enjoy meeting new students as my favorites graduate and move into their new careers. Keep up the good work!

My visit was great from start to finish! The managers/ supervisors began my appt by letting me know my hair was damaged and may not react well to being permed. They let me know all that may happen, but ultimately left the decision up to me. I decided to go through with the perm regardless of the risk. They then introduced me to my stylist Leslie. I cannot praise this girl enough! Her rolling was 5 stars, even the most experienced hairdresser ive had did not roll my hair in that great of a curl pattern and so consistently tight all around. I can tell she was popular because she had a request during my appointment! Washing my hair for the first time after the perm was great as well. Thats always when you can tell how the curls will wear for the next few months. They were so voluminous and tight from the root to the ends. If there was one thing I would change, it would be the payment at the end. They did not let me know I needed to add tip before swiping my card, and there is no prompt on the card reader as well. I asked to add tip at the end like it usually is at salons,restaurants etc.. and was told I could not add it at the end. With no cash on hand, that wasnt great. Overall, I had a great experience and will definitely recommend this place!

I am so happy with my hair, Taylor did great! This was my first visit here and it was a wonderful experience. The scalp massage and hair wash were relaxing. I will definitely be coming back for my next hair cut.

Just called and was told that barbering is not offered at this location.

I have been coming here for about 6 months and have had nothing but good experiences. The best part is that you get 5 star treatment for a low cost. Each stylist will give you a head massage when you are getting your hair washed, use official Paul Mitchell products, and style it before you leave. I am a fan of going to beauty schools over salons, and this is by far my first choice! Students come and go, but I am currently using a student named Sam and she is great!

I came in for a simple trim.My hair was long and gorgeous - well below my bra line. I agreed to only 3-4 inches of dead ends removed. I should have known something was off when my hair stylist brought a buzz-trimmer to my hair, saying, dont worry...Im not going to buzz all your hair off...I just need to straighten this line out. Im 29 - in all of my years of hair cuts, Ive never seen a stylist use one of these implements.When all was said and done, a FOOT of my hair had been cut off. It is now at my collar bone. Whats worse, is after the learning leader looked it over and doctored it up, it still had some major fly aways and was blunt/completely lacking shape.Their only recompense was to let me come in to have another student cut it, because that is their policy. After my experience, I wouldnt allow their best and brightest near a single strand of my hair.I had to go to a pro salon to be comfortable being seen in public after this cut. Not only that, but I had completely lost my entire look that I had worked so many years to grow.Do yourself a favor and fork over the dough for a legit hair cut. Run away as fast as you can. The students they put on the floor are not prepared to be working with anything other than wigs just yet. And their learning leaders are barely more equipped.

Awesome hair cut from Jen! She also knew I was going to a show and pin curled my hair for me! Great conversation and the reception staff was extremely friendly. Thanks for the experience!

Every time I have gone here they always make sure that I get the best experience and walk out with what I wanted. Once my color didnt turn out quite the color I wanted and they told me to come in later in the week for a free recolor! I love their Keratin treatment and highly recommend it to anyone, it makes my hair feel soft and healthy for days after a color! The only thing I dont like is that it takes a long time to get through an appointment since students are working on your hair so make sure to go on a day you dont have much to do.

Every time I get my hair done, no matter what service/s I receive, at Paul Mitchell The School Chicago, I leave feeling like a new and improved person! Ive never had a student work on my hair who didnt listen to what I wanted, deal well with my requests, not pay attention to my TONS of photos, and perform the services I wanted perfectly and professionally. Theyre also very good at telling you what theyre doing, as they do it... which I like because theyre students and its easy to get nervous in their hands. Theyre also very good at helping teach you how to style your hair according to your new cut/color/etc. The front desk is always super sweet and helpful and I never feel like I am being over-sold things that I dont need or want at all.

The atmosphere was nice, the student that derbies me was nice as well, but I am so unhappy with the results of my hair. The simple style I wanted was not achievable by the student nor the senior stylist. Had I been told after showing 3 different people the photo, that they could not do it, I wouldnt have wasted 3.5 hours in the chair. As I was checking out and asked about my experience I informed the gentleman that my hair was not to my liking and he responded with oh okay, well I hope you come back in the future.

I like the services I’ve received over several visits, very much. I have natural African American medium length curly hair. I have gotten a great cut and nice color rinse, level 2.

Paul Mitchell the School of Chicago is a win win for all. The faculty, students and most of all the clients have an experience far more satisfying than having your hair treatment You feel a part of a valuable educational experience and look great at the end.But as with all learning experiences be patient and a partner in the process. It will be worth your investment. I have received services from other Paul Mitchell Schools in the US but always appreciate the commitment of the staff, faculty and students at the Chicago School and have always encourage other schools to visit Chicago School.

Worst..worst haircut ever. I wish I was never there, I trusted that women.. explained everything in detail what I want. But it was like banging my head against the wall. Her supervisor checked my hair four times, still it was bad. When I reached home I checked it in the mirror again, it was uneven from every angle. I cannot make a ponytail. Worse condition ever.It is so bad that I have to go to pro stylist and pay 50$ to get it fixed. I wish I wouldnt have listened to people who suggested this place. I miss my mid-back length hair, it will take a year to grow them back.

My stylist, Tatiana, was great. She listened to what I wanted and if she wasnt sure of anything, she asked her instructor. That to me shows that she knows her limits and she is not afraid to ask for help! I had a haircut and it took about 3 hours just to give you a time expectation. I didnt mind because Tatiana was very accurate with her cuts and she was open to my alterations to the cut. I am a very picky person with my hair and I left feeling confident I had the right stylist! She gave me wonderful tips on products as well. I left with the Awapuhi styling treatment oil. Worth the bucks for my dry ends!

High amount of variability in regards to student skill set. Ive had really good and really bad cuts. The student I recently had did a terrible job so the instructor spent alot of time fixing the cut, and it came out looking great! I will be back in the future.

I wanted to cover up my new grey hairs without paying a lot. I decided to try the school and was very pleased with the results. The whole process took more time than usual, but that is because the students get input from the instructors before starting on your hair. I knew this going in and was prepared. I appreciated the care the student took to make sure she got a close match. She did a nice job with the color and styled my hair to finish. I would be happy to go back!

It was a great experience! They listened exactly tho what I needed and helped me style my hair just perfectly. Love coming here and will definitely come again!

I was Emilys very first cut, but youd never know by the result. The staff obviously does a fine job of preparing students, because I got one of the best haircuts of my life. Nice work Emily!

I have come to Paul Mitchell many times in the past, but this experience was by far the best. The hair stylist was extremely nice and cut my hair exactly how I wanted it. I will definitely be coming back!

Made my hair orange. went 3 times over 20 hours and they could just not do it

Love this place first Time I heard about it I never Let Up On them U Guys are the Best And Do Good Make Up

I had both Holly and Maggie dye my hair. It was an amazing experience for my first time dying my hair in a salon. Thank You Maggie and Holly! I will definitely recommend Paul Mitchell the School to everyone I know!! I love my hair! 😍😍

Ive been going to Paul Mitchell for seven (7) years. I have had more positive experiences than negative. What I do know is that the learning leader is key, unless the future professional is an above avg student. My usual services are color, highlights and cut, but I recently decided to go somewhere else for cuts because I wear my hair very short along the sides and back, & its curly. I am not always confident in the students abilities to cut short hair styles. However, my color is 8 out 10 great, and when there were problems, they were easily fixable. For first-timers and newbies (unless youre in Phase 2), if the learning leader is not checking on the student periodically, inquire on there whereabouts, and ask them to be more present.

Wife specifically asks to have a phase 2 student because the lowest phase are the students who are newest and take a lot longer. Yet two separate times they have mistakenly given her a phase one student. If you arent planning for a nearly 3 hour haircut, this quickly becomes a mess. On top of that the last time her hair was done very poorly. We understand the student is new but it was significant enough that its a waste of money to pay someone so inexperienced, especially when you made an appointment for a more experienced person in the first place.

Experienced mostly good things with PM School. They offer really good services, including shampooing, at a college-student friendly affordable price. All in all, I definitely recommend surrounding UIC students and other college students to check out the PM school for a promising haircut.

Love my color! Wanted something close to natural and they picked it perfectly! The cut was just ok and my blow out was not the best. The student didnt realize how much she was pulling my hair during the blow out and the coloring process. I will definitely be back for my touch up!

Ok, so it took awhile, but I came in with a conundrum. I wanted to make my accidentally black hair an attractive brown color. Pretty tall order filled to the max by Brandi #84. She drew out the overall black color, which was honestly all I expected. But, she also lightened the ends which were stubbornly dark and made them this beautiful golden brown that faded perfectly into the darker top. Im in love with my hair tonight and I feel pretty guilty that I only paid $50 for this custom service that made me so satisfied. Highly recommended! Please tip well, these gals and guys are working hard to learn and do a great job.

Hair cut for $15. Alex did an AWESOME job with cutting and styling. Will definitely go again and would recommend it to anyone!

I was refused future service for not allowing my hair to be shampood and conditioned. They said that federal law requires that to happen but told me this after the cut and was required to pay up since i signed a paper that i had to (no matter what the quality.) the supervisor Jess signed off on this work being done to standards. I went straight to another salon t Great Clips fix the students mistake,. I didnt believe how bad it was until i got to Great Clips and the lady there showed me how bad it was. In total my hair had to be cut 10 inches to fix the students mistake.

What an amazing color job done by Tiffani...and my hair is not easy to work with! Everyone loved it. I HIGHLY recommend this place!

This was my first and last time ever going to this place. They DO NOT know how to do hair! They have girls playing around in your head. I still had to pay for the services even though my hair was trash. Took an whole hour to blow dry my hair. Ugh just terrible.

Walking into this place you think its going to be a great experience. Wrong. You get what you pay for. Instructors dont seem to care about students success. Terrible experience. Student wasnt able to do a simple blow out. After wasting two hours in this place I just wanted to leave in between her pulling my hair while trying to style it.

LOVE this place! Since moving to Chicago 4 years ago, I have been coming here. I was searching for some place to get a reasonably-priced haircut & had a difficult time doing so, until I found PMSC. I have insanely, thick hair and have had some bad haircuts in my day. However, here -- not once! The students are very attentive and mindful of your concerns. They always consult their supervisors and consistently take great care of their customers. I have medium-length hair and only do cuts, no coloring, but I have loved the cut and style each time, having a different student stylist on every visit. Highly recommended!

I was amazed how unprepared the student that I got was, it took her an extremely long time to get a balayage on my hair done. I don’t ever have that much hair! I was there from 9:45 until 2:10 pm and I had to leave with my hair wet because I didn’t have another hour to get it dried.She left bleach in my hair for about 3 hours and now it’s very dry (I understand that there is a hair breakage when you bleach and I’ve done it before).In the beginning they tell you the price of the job and that they will tell you in case they will use any extras. At the check out I had the surprise: she had use a 3rd bowl of bleach that I had to pay for and I wasn’t informed of it prior, but because I was in a rush I couldn’t disagree with that. It’s insane that they let their students leave product so long, I think I would’ve get the same results or even better if I’ve done it at home by myself.I would definitely think twice about getting back there to get any kind of coloring done, the girl in front of me also had a bad result and the one by my side didn’t look very happy herself.

Excellent Service, professional Staff. Phase II student Geneva did a fabulous job exactly what I wanted and I got exactly the cut and I style I wanted. Highly recommended.

I was very upset with the services I received. Ive dying to get a cut and color. First of all, I want to point out that my cut took two hours long! Not only did it take a long time but my stylist did a poor job. He took too much off and it was very crooked. Now I would be fine with it if the supervisor actually bothered to tell him what he did wrong and fix it, but she didnt. My appointment was already taking too long, and they started to rush my stylist. Next was my color. They assigned another stylist to help apply my color. She came over and asked me if I was late for my appointment and thats why my color was so late! Thats really rude when I was 15 minutes early for my appointment! They ended up charging me for 3 extra bowls because they wanted to get done with me faster because it was more convenient for them. The color I wanted was the red-brown color and I even asked if you would be able to tell if it would be red once it was done. My hair color barely changed. I wanted it to be a brighter red and the color I got is not even close to what I asked for. My stylist also complained about his superiors in front of me which I feel you shouldnt do in front of a customer. No one even bothered to ask to fix it when I expressed how unhappy I was. At the end, I just wanted out of there. Im deeply disappointed with the service I received.

I ;have been going to Paul Mitchell for over 4 years.. My hair has never looked better. The standards here are high. Every stylist that Ive met has gone on to a great Salon. Its more than a School. These people really know what theyre doing. Unlike some of the Oak Street shops, the place is friendly & comfy. Its worth the travel time I incur (45 minutes) for agreat place.Kendall Malloy.

Ive been going to Paul Mitchell the school for many years now. The services provided are high quality as well as the products available. As its a school it does take some time, so be prepared to wait. However what you get for the money is well worth the wait! The only problem Ive ever had was when I splurged and went with a phase 2 student. I didnt notice any knowledgeable difference, it cost more, and they ended screwing up my hair color. I will always go to a phase 1 because of this. however like I said, great experiences all around!

For all my black girls, be careful. Im natural and I went to get a blowdry and trim and the guy I got didnt know what he was doing at all. He didnt know how to handle my hair, how to wash it, how to cut it, and he didnt even blow dry it properly. I left out with chunks of the front of my hair gone and tears on my face. Even the woman that was suppose to be walking around helping the students didnt know what she was doing. Its obvious the students there dont get practice on every type of hair. If you decide to still go to this place ASK FOR A BLACK PERSON. If not, you will be very disappointed and angry. Im never going back again!

Olivia did my hair and I absolutely i love it!! My hair feels so soft.

Make sure you double triple quadruple check your appointment ! Made an appointment for cut and dye with a phase 2 along with my daughter and talked to 3 different people about the appointment as well as getting a confirmation letter about both appointments ! Low and behold get there and no appointment for me! All they had to say was “ I don’t have you in the system “ no “ im sorry” no appolgy at all! NEVER WILL I COME HERE AGAIN!

Ive enjoyed several appointments at the salon in the past six months and been very satisfied with the quality of color and cuts!

The staff is always friendly and helpful. The student Stylists are very nice and accomodating. They are knowledgable of the products and provide a pampering experience the entire time. All in all, Great Service!

I have been going to the school for a few years now and I always remain confident that each student will be both skilled and professional. I am lucky to have found the school and will continue to attend as long as I live in Chicago.

Me and my daughter go to the school on a regular and I LOVE the service and the products are amazing leaves our hair soft and manageable until the next time we go.

Always enjoy the services I receive here. Reasonably priced and the students do a fantastic job.

Absolutely no.I emphasized subtle coloring techniques when I came in as I am a brunette. I made the comment that I don’t look well with blonde highlight. When I was showing her inspiration pictures, the instructor asked what I specifically likes about each and I made it VERY clear I wanted subtle color and a change in style. I did say I wasn’t super picky about what happened within those parameters, but what I received was a complete mess.I showed the stylist and instructor a “painted on” looking BROWN highlights with a medium length layered haircut. What I ended up with is a one length, bleach blonde hair styler with the worst highlights I have ever seen in my entire life. The highlights are halfway down my hair with very distinct lines of where she applied the brush marks. The instructor made multiple comments insinuating that she knew the girl messed up (for example, ways they could fix it, how she could change the technique) and tried to coax me into agreeing with the hairstyle at the end, not even checking it because she knew how bad the girl messed up.I asked for brown highlight as after the instructor seen that my hair was bleached she asked me if I was alright going blonde instead. I said that I would prefer to be brown like what I suggested initially, but then agreed to do a dark ash blonde because at the point my hair was bleached to, brown was nearly impossible.At the end of my 6 hour long session, the instructor tried convincing me how great it looked and if I was so happy forgetting the fact that I could hear all the mistakes they were trying to correct. I will post pictures if anyone is interested. Please just don’t waste your time.Lucky for them, my appointment was at 10 and I had a meeting at 4 (right around the time they finished my hair, yes 6 hours for a bleached hair style) so I just left. Even if I didn’t have a meeting, I would not want to stay to have the same people who ruined my hair attempt to fix the disaster they created. This was he worst hair experience I have ever had. If you’re going to be cheap and get a bang for you buck, remember hair correction is always more expensive than just having a true professional do your hair in the first place. My healthy long brown hair is now a bleach blonde mess that is going to cost me a fortune to fix.

Nice atmosphere, students are good; but supervisors need to monitor students more instead of leaving them to search for a supervisor when they have questions. Front desk is very professional.

Monic was amazing. Everyone was so friendly and it was a lot of fun because everyone was learning while she cut my hair. It was a rear experience and I will be back to see Monic.

Ive been coming to Paul Mitchell for several years now and I can honestly say that I am usually impressed. On average I would rate them at an 8 or 9 out of 10. I am a black girl with long relaxed hair and Ive probably had just about every student in the building do my hair at some point. Some of my favorites have already graduated...but thats life. I cant speak on their color jobs or cuts because I have not gotten those services. However, when I look over at other people getting those services they look pretty good from what I can see. Services Ive gotten are....shampoo, blow dry, flat iron, trim, deep condition, relaxers.Pros:1. Great prices. And they even do loyalty points.2. Super convenient3. Friendly receptionists. No hassle about changing your appointments.4. They do wicked blow drys and flat irons.5. Phase II will often have multiple people working on your hair; depending on the service you are getting. I love that because it gets me out of there quicker.6. Eager to please and correct any mistakes.Room for improvement:1. Styling. Not all students are good at styling even when you explain as best you can. But hey....they are students. Pictures help a lot, though.2. Speed. Sometimes it feels like its taking forever. Again, they are students. But I would recommend Phase II in a heartbeat. They are typically much faster.Recommendations:1. Give yourself plenty of time. Dont be in a rush.2. Dont get anything major like a big cut , color, or relaxer on your first visit. See how your stylist does with a simple shampoo and blowdry first. If not impressed, look around and see how other stylists are doing and request the stylist that you like.3. Be open minded. Some of my best experiences have come from people who didnt look like they would know how to do black hair. If youre concerned, stay in constant communication with them on every step of the process to make sure youre on the same page.

I had Anarelly and she did such a wonderful job! I’ve paid 10x the price for haircuts elsewhere that weren’t as good.

They were amazing and recommended the perfect shampoo for my hair type very friendly and welcoming!

I would like to preface that I have been here three times for a cut/color and 3-4 additional times for a blowdry with phase 2 workers each time. After my very first time I would have given this place a 5, but of course, the girl I saw graduated and since then its just become worse and worse.Just as a starter, do clear your day. Phase 2 takes a very very long time, phase 1 is even longer. My cut and colors have never been less than 3.5-4 hours and have been as long as 5 hours. Keep in mind there is no parking and you have to keep feeding your meter. That doesnt add so much in to the negative rating as do other factors.Anyway, I come in with many pictures and specifics because I realize these are students, but most times I still get questions that I have no idea what the answer to them might be. When I ask for layers they ask if i want square or round or full or whatever else and its like Chinese to me...just layers! Same with color/highlights, they ask a lot of technical questions as if Id know the answers. Most recently my highlights looked like zebra stripes and while the manager tried to fix it it was not a permanent solution. The girl doing my hair seemed very annoyed/mad/angry that I voiced that my highlights were very choppy and unnatural. We had to wash again and after she did a quick blowdry with no style, no product no anything. This was especially annoying since I told her I was getting my hair done for valentines day which is also my anniversary and wanted it done nicely. What bothered me more than anything was when I asked for hair spray at the end and this girl (her name is Tiffany) just handed me the bottle. I paid for a cut & style and got no style.It just seems as if you have to be VERY specific and lay out every small detail along the way for these people. I dont know the technical term for the kind of layers I want, the swatch of the color Id like best, or if I want diagonal versus any other application of highlights...I think I am done going there. While the prices arent bad, not sure if the trade off is worth it for the 4-5 hours, the $10 to park, and the stress of the person doing your hair being uncertain (even though I do phase 2 and these people should be graduating within a few weeks).

My appointment was at 5:45, I was told if I were to get there by 6 I could be taken, I got there at 6:02 and I was refused to be taken, I didn’t even get to do a consultation once I got there. I also offered to not have my hair styled to save an extra amount of time and I stilll wasn’t taken. This situation was handled very unprofessiinally

Tommy, a young man with a neck tattoo, had a job interview to get to about 1/2 of the way into cutting my hair. Because the educator wouldn’t do the entire cut for him, he rushed through and declared his work ready to be checked with long strands, uneven cuts, and no trimming around the ears or neckline. Anyone getting a cut at PM School should expect to be patient, but in his haste this dude butchered my hair beyond recovery and left another poor student to apologize for his work. Worst haircut experience I’ve ever had, and it still cost me $15.

Patricia Fahey,she is great I love of how the way she take me and my hair everybody their at Paul Mitchell are very nice people especially Patricia Fahey.Thank you for doing a great job looking forward to see you again on my next appointment.Sincerely,Helen/Inday

Level 2 Pro Blow out is fantastic value and close to home, great service.

Went in for a pm shine and loved it!! Im going in today. IF they are open😊😊

I love this place. Staff are so friendly and helpful.

Yeah, I had to make an appointment with my regular hairstylist to fix the problem immediately after walking from Paul Mitchell.I have regretted this decision to try this place.I will not be coming back.

I always get great, timely service every time I go

Excelente service good job

Natalie did a great job with my highlights!

Not sure if I will return

Really bad customer service the girl at the front desk was very rude

Awesome paLace for a great price Marisa is great

Worst front desk customer service. Scheduled my son for the wrong day. Drove all the way and paid for parking only to have the front desk person admit it was their fault and do nothing to fix it or compensate us for our time and inconvenience for something that was their fault.

Excellent cuts, great service, amazing people!